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Grogan Farm and Ranch
3744 Summer Crest Dr, San Angelo, TX 76901, United States
Comments
Ga
Review №1

Best store for all your farm and ranch needs. Great tool selection too.

Mi
Review №2

This place is awesome. Nice people!

co
Review №3

Stood at the gun counter for 30 mins with everyone acting like they didn’t see me not a good way to sell high end guns will not be back

Be
Review №4

Went in for t-posts and dog food, and discovered they have stuff I needed for my smoker. Great store with large variety. People are really helpful and friendly!

Jo
Review №5

Excellent customer service. Little bit of everything you need for the farm or ranch.

Ja
Review №6

Great customer service with a great selection of Milwaukee Tools that cant be found anywhere else in town!

Ca
Review №7

Good selection of stuff but a bit high on prices, Id drive the few miles further to TSC, if available there.

ch
Review №8

Awesome people and competitive prices and they are willing to order what you need

JR
Review №9

Great service and friendly staff. Best part: No waiting to get loaded.

Ch
Review №10

Nice store. Carry feed, vet supplies, tack, ropes, tools and firearms.

Pa
Review №11

I have really enjoyed shopping at Grogans. I have found everyone there to be super helpful and friendly. It is really a pleasant shopping experience, and the staff is not only friendly, but is very knowledgable and eager to help. It reminds me of how stores used to be before the big box stores and chain stores moved in.I can highly recommend this place, and am sure you will be as pleased as I have been with them.

Mi
Review №12

Grogans has been so helpful with my new pig! They were able to special order the feed that I wanted, and got it to me quickly! I look forward to working more with them in the future!Plus, the dogs in there make me smile so that’s a bonus!!!

Ti
Review №13

Staff is friendlyvery clean

Cr
Review №14

I have to say that the customer service seems exceptional. Grogans has contacted me twice in regards to a product I purchased almost a year ago that I had issues with. Even a year later and after I had already forgotten, their desire for integrity is top notch.Thank you Grogans

Cr
Review №15

Great selection, great customer service

Je
Review №16

Went there for calf feed, staff acted as though I werent there for about 7 minutes. After I bought feed and went to load, was informed they only had 50lbs. Had to return to front for refund, and again had to wait for unbusy staff to assist. Will never go back.

Sh
Review №17

Top level service and a great product range

Ma
Review №18

Great customer service and great store!

Da
Review №19

Great Place to do business with, Staff is always extremely knowledgeable and polite. Highly recommend.

za
Review №20

I have been to Grogans on many occasions and love the customer service i regularly receive from the friendly and helpful staff. Grogans is truly a diamond in the rough. Highly recommend!!!

WD
Review №21

Fast and I liked they loaded me out quickly. Did not have stand by my pickup for 20 minutes waiting on a loader loading everyone but me it seems!!!

Sa
Review №22

Great store with a knowledgeable staff who really know their stuff. They have an incredible selection of products!

Ma
Review №23

Great food in stock for my finicky pitbull that is essentially allergic to everything. Nice folks in store and decent prices!!

Kd
Review №24

Love the place and especially the dogs, people are super friendly and nice.

Ca
Review №25

The people that work there are super friendly and helpful!!! Basically same prices as box store with a much more personal experience!!!!!!!

Ni
Review №26

BUYER BEWARE: I was told we could place special orders of Purina items no problem. I placed an order for specific duck pellets that Purina makes 4 weeks ago. I was called and told they would be in the following Thursday. I went down there that Friday and they had ordered more of the flock raiser which they already had on hand instead. Then I was told a new order would be placed and would be there Monday but worse case scenario Thursday. I received another call the middle of last week telling me that they now werent going to be in until Thursday the following week. (this week) Its a long trip for me into town to waste gas from the opposite direction of their location, so Ive been trying to call during their business hours, since noone called me back to say they were in like I had requested and now no one is answering the phone there. Very disappointed.I provided screen shots of my phone records and voicemail logs as well as the voicemail to text scripts. The last contact I had received and last voicemail I had was from May 17th, 2018. This was the response I received from one of his staff in response: Ma’am it’s a holiday weekend, I’m not going to argue with you about it. If you would like them let me know, If not I will be happy to send them back.Update: Has anyone noticed how there is no longer ability to comment on the negative reviews or even leave new reviews in general on their Facebook page? Odd behavior for a business unless they are trying to limit what information you read. Charles Grogan sent me a Private message personally, which he wont allow me to post on here. Additionally he blocked me before I could even respond to the message, which just further shows that he isnt interested in customer service or dealing with the issue at hand. He is only interested in saving face and has zero integrity and conflict resolution skills.Heres his message: Nicole, I am Charles Grogan with Grogan’s Farm & Ranch. I’m sorry you are so upset but I personally tried calling you on Monday. I’m sorry I didn’t go through the hassle of changing my business hours on Google business for one day. We had a sign on the doors for a week letting or customers know we would be closed at noon today. I am blocking you from our Facebook page due to your behavior. If you want your duck pellets come see ME on Wednesday and I’ll let you have them for free... your one star review is taken very personal and I hope the free feed will make up for all of your inconvenience. Have a nice holiday weekend..My husband met Charles Grogan personally tonight. Instead of asking what could be done to resolve the issue, he continued to argue, be defensive and extremely rude. He thinks free feed excuses his behavior and lack of business ethics. He didnt actually apologize for any miscommunication or missed steps. He rudely apologized for not changing their business hours for one day instead. He just tried to bribe us into changing the review. He even asked my husband if I would be changing it now.Hes one of the rudest individuals either of us has ever encountered here. He turned off all of the commenting and review ability on their business page, because he cant address the issues at hand with tact and proper customer service skills. He also mentioned that we werent even in their system when he couldnt come up with a good reason as to why no new voicemail had been left if they had attempted further contact. I have bought egg cartons, feed, hats, tools, oyster shell and various other products there on several occasions. No one has ever offered to include me on a mailing list or otherwise. I am not tax exempt and I pay outright and dont charge an account, so what purpose would there be to have myself included in their system? I gave them my info to place a special order that they kept dropping the ball on. Plain and simple. An incorrect item was ordered in the first place. Then instead it was all about how they were right and the customer was wrong. Sad excuse for a business owner.

Sl
Review №27

This is a great place and they have an amazing variety of things including Titan Fuel Tanks. Charles and his father are first class and go the extra mile to do a great

Ro
Review №28

Good place, great customer service. Knowledgeable staff

Re
Review №29

Best customer service in town!!

Ch
Review №30

We have so much fun working here! San Angelo rocks!

Ha
Review №31

Nice Store with Great Customer Service. Love the dog, Polo. Clean store good selection and competitive prices.

Ta
Review №32

Always friendly and helpful. Also love Charlie and Polo!!!!

As
Review №33

Great store, awesome help!

Ku
Review №34

Service was fantastic!!!I wish they had better assortment

Ja
Review №35

Great business, excellent service, friendly staff

Da
Review №36

Best customer service in San Angelo

Ge
Review №37

Best Feed Store in Town....

Hu
Review №38

If you need it they got it!!!! Literally anything you could think of they have it!

Ja
Review №39

Nice people very helpful

ja
Review №40

Buyer Beware. This is the worse feed store I’ve ever used. Poor service, over priced, rude staff and when you complain they lie and block you from defending yourself.

Da
Review №41

Super helpful and friendly.

Ro
Review №42

Nice stuff

Ma
Review №43

Very friendly

gu
Review №44

Good farming

Information
44 Comments
Rating
  • Address:3744 Summer Crest Dr, San Angelo, TX 76901, United States
  • Site:http://grogansfarmandranch.com/
  • Phone:+1 325-227-6870
Categories
  • Agricultural service
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