Our company has been using EPAG for years and I cant say enough about what a quality company they are to work with. They are so responsive to any questions we have had and if necessary they fix the issue quickly and always correctly. They even check in periodically just to make sure we are happy and that there are no issues with our equipment or their app. The rates they charge are very fair and there are never any surprises on our month end summary reports. They are a great company and I highly recommend them!

EPAG met my small business needs perfectly. They’ve been wonderful to work with.

I appreciate Tom taking the time to stay in contact with us and answer all my questions.

EPAG has been our merchant processing partner at the Ogden Nature Center for many years. We receive great customer service from Justin Green and appreciate the periodic calls just to see how things are going. They are also very responsive when issues do arise (which are very infrequent) and offer a timely resolution. As a nonprofit, we appreciate the care that is taken to provide us the best service possible.

Worked with this firm about 5 years - always great, rates better!

I have been using EPAG for over 10 years and they are hands down the best merchant service provider I have come across. Rates are very competitive and the service is fantastic. Yes, I review my rates and do comparisons and EPAG always comes out on top. That and the quick level of service they provide has made me a long time customer. I know Im in good, respectful and honest hands.

EPAG has met and exceeded our expectations. Larry and Tom have handled our needs and concerns at every turn. Reasonable rates. Great service. I recommend EPAG to any company with cc service.

We have had other credit card processors but EPAG is the best! They are available and can usually help with any and all situations we might encounter with out credit card processors and equipment. If they dont know the answers, they will find someone who can!

Always responsive and Professional. Great Value for the service we receive. Justin is the BEST !!

We moved to EPAG right at a year ago. We are a small facility but have multiple terminals with multiple merchant IDs. Not only was Tom Keaty amazing at helping us get set up with EPAG, but he also helped with the transition out of our current company. I have had very few issues with running cards, but when the issues did arise, Tom and Justin were on top of it and got it fixed quickly! They also have fixed the issues so that they shouldnt arise again. EPAG is easy to deal with and easy to process! From running the cards- to batching the days- to printing the monthly statements on the fees, (and understanding them), they are TOP NOTCH! I highly recommend EPAG!

Ive been happy with EPAG since we started. The best thing about it is being able to reach someone real by phone when I need. I even get a call about once a year from Justin asking if I need anything or have any questions for him. What other company does that?! Theyve always been very helpful answering any of my questions and helping to guide me through the PCI compliance process.

Saved me about 40% from my previous merchant processor! Sure adds up when you have 7 figures in transactions a year. Customer service is outstanding!

They are alway great at getting back to you when you need them, and go the extra mile in helping with whatever your concerns or needs maybe.

Very happy with the level of service from EPAG. Justin, Larry and Brad were always there for us anytime.

Finally, a company that can solve any problem with a phone call in seconds. EPAG is my third company and I am so glad I swithed to them.Such a load has been taken off my shoulders knowing I can call Justin and he will handle my issue immediately. Great people, great poduct.

Ive worked with this company as our Merchant Services company for nearly 4 years. Larry is responsible for helping clients. He has been absolutely great about helping whenever we have questions. It was easy to get contract with EPAG and didnt require a lot of red tape. They are a great company to work with.

Transitioning to EPAG 8 months ago has been a fantastic decision for our company. They reviewed our statements, saved us a substantial amount on our merchant service fees, and the customer service has been second to none. If any little issue comes up, I can call and, within seconds, speak to a person (!) who knows who I am and is familiar with our account. They made the switch painless, too! They have truly been a pleasure to work with.

Have been with them close to 9 years, Have always had top notch service from everyone from the tech who installs the terminals, to the account managers. Get calls from staff a few times a year to check on us, see if any issues or questions come up. They have gone out of their way to resolve issues, as well as keep our processing fees competitive.Great people to work with.Owner Honey Nails

This has been a great company to work with. Prompt communication and great service. A++

Justin and the team have always been there when I have a question. I also appreciate when they call randomly to see if everything is okay.

Great service! We have used this company for many years and been very happy.

Easy and efficient way of doing transactions. Justin checks in every so often to make sure things are going smoothly. You have easy access to reports and overall navigation of the EPAG portal. Weve been really pleased with EPAG!

EPAG is great! They contact us every month or two to check in and make sure everything is working properly and to see if we need anything. When we have an issue with the machine or connection, they are super responsive to get us back up and running as fast as possible. Great company to work with!

Highly recommend Tom Keaty with EPAG in Lubbock TX! Hes an energetic and friendly guy, and will help get you set up with the most efficient and economical credit card processing, whether in-store or online.

Weve been using EPAG for about 6 or 7 years and have had nothing but the best customer service from them. Justin calls in periodically to check to see how everything is going and is always helpful with any questions or concerns that we have. Would HIGHLY recommend using EPAG for your credit card processing.

Great customer service, very friendly and responds quickly! Would highly recommend!

EPAG does a pretty good job. I dont have issues very often. But if there are any issues they take care of them right away. They have great customer service.

Tom is a very knowledgeable professional who gives his customers attentive and responsive service.

Tom at EPAG is knowledgeable and strives to help each customer and business succeed and save in the processing arena

Tom Keaty is an amazing guy. He is always going above and beyond for his clients

I’ve been on the EPAG team just shy of a decade and I have enjoyed my time and the work that I do. Building a personal relationship with our clients is what sets us apart as a company and my favorite part of the job. Being able to have a rapport with our customers on a one on one basis allows us to be able to anticipate their needs and grow with them as their company grows and adapt to their continually changing needs from a processing standpoint is rewarding and the reason why we have so many loyal customers.

We have always had a great experience with EPAG. We have worked with Justin Green for several years and he is always very responsive to any questions we may have. Their rates are very competitive and if I ever have a concern I can reach out to Justin and he will take care of us to the best of his ability.

They have great service. Weve used other credit processors and this is the only company that takes the time to regularly contact you to see if you have questions or concerns. We will not be switching again!

Their customer service is excellent. Ive been working with this business for 15 years and get approached by their competitors every year. My business is important to them and that is evident in how they take care of ours. I highly recommend EPAG, their products and their staff!

EPAG IS A SOLID INVESTMENT! These guys and gals have had a much bigger impact than I ever would have thought, but I am happy to report that they are the best investment I have made in my company in the last serval years. They are reliable with their word when it came to their fees, service, and product. The pricing is fair, but I would pay double what I am now for what they have done for me since I switched over. After talking with my sales guy, I found out I had 3 different processing companies charging me all at the same time. They helped me clear out everything I didnt need, which saved me more each month than what I pay now for my credit card services. I have one company now and am planning on keeping it that way. Their people are awesome and have gone above and beyond the call of duty. I highly recommend using them.PS. Justin G. and Bradley P. in your support department need raises. You guys are Awesome! Thank you both again so much.

I own a small company and could not afford a large credit card processing company. I found EPA, where Thersa gave me a quote that was locked in and had no cancellation penalty...on top of that I get my payments the next day! My old cc company took 3 days to process.Small or large company you will be happy with the rates and customer service.

EPAG was helpful and exceeded my expectations on rates and customer service!Initially I didnt even want to look at my credit card processing service with them as I was happy with my bank, but Im happy they were persistent and patient with me. Otherwise I wouldnt have know that my bank (who Ive worked with for >10 years) was charging almost DOUBLE!

I am an employee at EPAG and have been for the past 8 years. I can honestly say I love this company and everyone there. The owners are the best I have ever worked for. They treat me like family and there is nothing they wouldnt do for me or anyone else. They truly care about our clients and go above and beyond to help them. They are not striving to be the biggest but I think they are the best.

This company does not do what they say theyll do. They called and had promised great rates but we were not sure if their systems would meet our needs or work with our accounting program. They said the only way to see was to sign up and test it out. They promised they would charge us anything if it did not work. So we signed up to test it. Their systems could not do what we needed. They told us they would refund us. They did not and we continued to get charged fees. We have emailed, called and text them with NO RESPONSE. Weve had to dispute the charges with our bank and now are getting emails threatening collections. Shady company with no customer service.

E.P.A.G is one of the most well-rounded companies we have ever had the pleasure to work with. We have been doing business with them for the last 5 years, and when we started accepting credit cards and electronic checks 2 years ago we began to utilize their services. We have had the unique opportunity to work with them as both a vendor and a customer and have been impressed by how they deal on both ends. We would recommend E.P.A.G. to everyone. Yes, we may be biased, but we believe it is a well-founded and well-earned bias. - Le

Really enjoyed the great customer experience & professionalism the EPAG staff provided us while we transitioned us to new equipment. What’s seemed like a complicated ordeal was managed efficiently. From the sales rep, techs and management, there was always detailed follow through and clear communication on each call prior to install and after. Thank you EPAG for your great customer experience!

EPAG is by far the best Credit Card processing company that have ever worked with. Justin and Larry customer service is perfect.

Their customer support is great and they are quick to help me no matter how big or small my issue is!

I have been with EPAG for 5 years and it’s great to not feel like I have to entertain the dozens of calls and requests that business owners get to change merchant service providers. I’m super happy with the service and rates, and the personal relationships I have established with them have become valuable.

They provide a great service. They were prompt and since have always been available to answer questions. I highly recommend this company.

Tom Keaty is a stand-up guy! He knows what he is talking about and wants to help you succeed!

Highly recommended! EPAG follows up regularly, to insure excellent customer service.

EPAG has shown they are quite different than other merchant processors, and better in every way. They will take the mystery out of charges and fees, adapt their service to your unique business needs, and never propose doing business together without there being a clear advantage to you the customer to do so.

Our company has been using the services from EPAG for 5 months now and it has been a great experience. We all know that there are hundreds of companies out there that do the same thing. We have used half a dozen of them over the years. The thing that sets EPAG apart is their response time. Whenever I have had a question or needed training for the processing units, our account rep Brett Hammond has answered the phone immediately and helped us out. I highly recommend these guys to anyone looking for a payment processing solution that gives you great support.

I like that they check in on a regular basis and are proactive not reactive to any issues I may have.

Honest, affordable, and super easy to get ahold of. Got the best rate with zero hassle. I highly recommend them.

They are awesome and did whatever they can to meet my needs with affordable rates, and I’m saving a lot more than what my bank was providing!! I highly recommend them.

They have always done a great job for my accounts.

First Class company! If you own a business and want the best in merchant processing, youve come to the right place.

I’ve been a client of EPAG for well over a year ! Ive been treated like VIP by Jefferson and his team ! I have only have 1 issue with my account and EPAG has been on it. Calling me back with updates when they said they would and getting my issue resolved fast ! I’m a local small business owner but these guys make me feel like their number one client.

EPAG has been one of the best investments Ive made.

THANK YOU FOR YOUR GREAT SERVICE! YOU ARE AMAZING!

DO NOT DO BUSINESS WITH THIS COMPANY!!!These clowns provided credit card processing for me for the pat 5 years. In that time span, I have had two accounts with them for about 2 years, then one for the other three years.When I closed my first business, I called and canceled the service for that account. Little did I know that they continued to draft my bank account for that CLOSED account ever since.If that werent enough, they have been billing me for a third mystery account the entire time as well.I have made at least half a dozen inquiries about my account over the past several months about my account, only to never receive a return phone call or email. The only time I ever heard from them is when they wanted to upgrade my system. When I finally was able to speak with them (b/c they were upgrading my system), they promised to get back with me about my questions regarding some unexplained billing...they never did.Ultimately, I canceled their service altogether. I was told that I would need to fill out a cancelation questionnaire, which I did. I returned it to Justin Green, and he said he would take care of the cancelation for me. (He did this via email, so I have proof)I was billed again this month for not one, not two, but ALL THREE accounts. I had no idea I was paying for three accounts until I researched and learned that they dont even do the processing...they are simply a broker. I finally contacted the company they broker for, and found out I had been getting ripped off for years.I called their office and asked to speak with Jefferson or Justin last week. I never heard back from either one of them.

Hands down the most knowledgeable and competative merchant processing in the business. These guys will work for you.

Great company and great people. FIVE Stars all the way!

EPAG goes above and beyond. I have gotten bids from other companies and they cannot beat the rates. If you have Technical problems they contact you immediately and you dont have to wait on hold for hours. I cant say enough positive things about this credit card processing company.

Very polite and patient thru a stressful process at the end of the day. Thank you.

Tom Keaty is the Best in the West!

Attentive, professional, efficient, and great for the bottom line. Recommend without resrevation

Epag does charge more money than what they promised, I stop using it for a period of 3 months and they charged me $80. Per month for nothing, when I canceled they charged $350.00 cancellation fee plus$ 35 a month for 2 years for a processing device that cost $25 at eBay, as you can see I am screwed for another 2 years and over $2000.00 in damages for services they never provide so be careful if you sign with this company read everything before signing cause they will not explained this to you.

We never have any problems with our terminal or any payments going through to our account.

Absolutely terrible company to work for and will not give you a paycheck. Stay away!

If I ever have a question Justin gets back to me within an hour. Ive been using this company for several years and havent even thought about switching.

Great staff and support!