Customer service is a nightmare. They stopped sending me bills in the mail, claiming I signed up for paperless when I did not. Then claimed my account was overdue even though it was set up on automatic payments for months. Apparently at some point they had a website issue that made it have trouble taking payment and they never bothered to notify me. And since they couldnt be bother to send any of my bills correctly, they didnt bother to notify me of any of that by mail or phone. Then they slapped a 48 hr notice on my door at 11PM at night, and also backdated it a full day because their technician doesnt know if it was the third or the second. They do it to charge you an insane re connection fee, because they havent gouged people enough in an international pandemic. They take over a week to process online payments, yet took the money out of my account immediately, again, they are trying to give you outrageous fees for late payments when they are not bothering to process payments. This company is a joke

Around 8:20 am this morning, the lady driving car 9671 wasn’t paying attention to the road and she was right next to a school bus with children! It was on Pleasant Grove Blvd heading northeast in between where the Doterra building is and State St. The driver was in the left lane and there are signs that the lane ends and to merge left. This lady decided that she just wanted to make her own lane and rushed past all the cars that were in a legal driving line so that she could turn right at the light and cut off other people who were in the lane and had their blinkers on to make a right turn. If you are going to have people driving cars that represent the company, you should at least have them obey the road rules and posted signage.

Called 3 weeks ago to get a quote on replacing a gas meter, waited on hold for 45 minutes, but was finally told I would be contacted again in a few days by a technician who would set up time to come out and give me a quote. We arrive at today with still no contact, so I call back again and wait on hold again, and this time Im told I need to contact the technician myself to get the quote. I give him a call and no answer.Basically Im trying to decide if I should do a gas or electric tankless water heater (both of which will require upgrades to my utilities), and by connection trying to decide if I should give the gas company or electric company more of my money each month. While I recognize that the electric company is equally terrible (as are all quasi-governmental corporations), so far the gas company is losing this battle and doesnt seem to want to charge me a higher bill. Must be nice to not have to care about money. Wish I was subsidized by the government.

I am rating this 5 stars simply because of the conversation I had with TANNER! Havent had much of an experience with the company but today I called to get a bill paid and was pleasantly pleased with how well I was treated on the phone. Thanks again tanner!

Didnt notify we needed to pay them and continued building up a late bill for months before terminating services and demanding a ridiculous amount. Final notice shouldnt be the first notice. Awful company.

These guys are the worst. They literally have my payment and they ca⁰me and shut my gas off. They have had the check for more then 24 hours. Now we have to pay extra to have it turned back on because they messed up. They literally have the payment and we have shown proof it has went thru.

Havent used their service yet but I hate them from their fees and website already. The joys of having a monopoly

They have no hearts or compassion for people whose money has been affected by this pandemic. Fees and deposits that cant be waived even for those experiencing a hardship such as being unemployed WITH children living in the household. Where is the intent to help people and their families especially in a time of crisis. At least the Rocky Mountain Power company provides a payment plan and offers to waive fees for those with good payment history prior to covid.

I wish I could rate 0 stars. there customer service is rude and unhelpful, they are quick to threaten to turn off service. they provide natural gas at the highest cost I have ever seen. I am looking for anyone else that can provide natural gas so I can leave this awful company.

I received my bill today and normally my bill at this time of year is $30.00 or a little more. I live in a one bedroom apartment for 19 years. The only thing gas is the hot water heater, it was just changed out a couple months ago for energy efficiency. My bill is $ 87.00 this month with no explanation.when I spoke to someone they gave me a explanation of they just came out and changed something on the gas meter it was not reading correctly the last three months so they charged me for the difference. I really don’t understand how they can just charge someone everyone in this 4 plex what they want when they want with no explanation.When I talk to a supervisor he was so smart Attitude

Dominion Energy of Utah has problems with how they handle service requests for start/stop/transfer of service. By clicking on a link to read about how to do so, my current service was canceled even though a ticket was never submitted. I clicked on the link as I am moving soon. I called customer service to have my gas turned back on, and I received mixed responses from the service representative about why my service was shut off. I realized there was a problem when the representative said Uh-oh, and then put me on hold for 10 minutes to figure things out. I was told the stop ticket had been canceled and was placed on hold for another 20 minutes so a supervisor could review. After the supervisor reviewed, I received a different story that I submitted a ticket and the ticket was never canceled. I cant tell if Im being lied to or this company has glitches with its website. All the same, customer service only provided excuses instead of willing to fix a problem. Now I dont have hot water for 2 days and will pay $15 to reconnect my service.

Let me start by saying that I will NEVER have a positive opinion of Dominion Energy because of the following experience. They blew their opportunity to leave me with a good first impression of their organization.My wife and I bought our first home and moved in on a Saturday. The Monday following our move in was a holiday. Prior to this move we had rented a basement and had never dealt directly with utility companies as our landlords just included the costs in rent. I had expected to get a physical bill in the mail from utilities to begin paying for services, but Dominion has a different way of doing business. Our gas was shutoff on the Wednesday following our move in and the only notice I received was a cold shower Thursday morning. After troubleshooting our water heater I realized our gas must have been turned off and went outside to look at the meter. Someone had come and dug a hole in our flower garden and placed a lock on our gas meter. No warning, no notice, no phone number to call to get it turned back on. So I went back in and googled it to figure out who to call. After talking with a rep I learn that they have indeed been out to place a lock on my meter and they cant make another trip out to turn the gas back on until Friday. Oh, and it will cost $15 for that service. If I want to have it the same day it will only cost a cool $100. Ok, so my family and I get to go without hot water for 36+ hours, how nice. To avoid this shutoff, we would have had to call on Tuesday and setup our account. Dominion had allowed us a generous ONE BUSINESS DAY to call off the shutoff. And apparently their techs are very busy and have many important emergencies to attend to, I get that. But if that is the case, why was shutting off our gas such a high priority?I just want to offer a suggestion to Dominion, if they ever see this. At the very least, bare minimum, if you are going to send a tech out to put a lock on my meter you could at least make it standard practice to include a tag on the lock with contact information to call and get the gas back on. This is BARE MINIMUM! Even better would be to save your tech some time and rather than shutting it off immediately you could have the tech leave a notice on the door or, better yet, mail something to the address informing the residents that there is an impending shutoff scheduled and allow a short grace period of perhaps a week to address this situation and start paying for services. If you had done the mail option you could have avoided two trips out to our property. Now your tech will have to make two trips, one to turn off the gas, and another redundant trip to turn it back on again. Seems like really great business practice, not wasteful at all. And if you think it saved Dominion any money, it didnt. Sure you shut off our gas for two days, but we were happy to pay for any gas we used. So money has already been lost there. Furthermore, you had to pay a tech to come out which includes overhead in labor and fuel for travel. This was a complete waste of your own resources. And what did Dominion get out of it? Well let’s see, you prevented a customer from buying two days’ worth of your own product. Wow.. That’s the opposite of what most companies try to do. Not only that, but now that customer is very unhappy. Like I said, I will NEVER have a positive opinion of Dominion Energy because of this experience. First impressions are very strong and it will be VERY difficult to change my opinion after this.If Dominion wasnt the only option, Id buy gas from another company in a heartbeat. Rocky Mountain Power didnt shut off my electricity, why did Dominion have to shut off my gas? If Rocky Mountain ever became a natural gas provider, I would be switching to them immediately. But unfortunately we are subject to this monopoly and Dominion has ‘Dominion’ over our lives. What a nice vision of customer service.

Dominion Energy is such a great gas company. And natural gas is such a great energy source. Thank you Dominion Energy for all you do for this community.

If you are late paying your bill, Dominion Energy will not email you. They will not call you. They will take the time and expense to send someone out in a truck to stick something on your doorknob. Hey, Dominion Energy! Why waste money paying an employee to do that? Why not send an email. EVERY other company sends an email or makes a call if the bill is late. EVERYONE except you. Good thing you have a MONOPOLY!

If I could give this company 0 stars, I would in a heart beat. This is in regards to your commercial business policies. I work for a property management company who manages over 50 properties, most of which use you for the gas services. As most people know, apparently not you, sometimes tenants move out. And sometimes the property management company/landlord would like to pay for those services while that space is vacant.Why do we have to sign multiple pages to start/stop services, if we are the ones paying the bill? Shouldnt you want money? Shouldnt you want someone paying that bill instead of letting it just sit there unused? I guess not, because everytime I call your customer service line, I am greeted with you are not authorized to be speaking regarding this account.1. I have signed multiple agreements stating that I should be allowed to make changes.2. The president of my company is also the owner of the property on which I am calling about3. We have management agreements in place with the owner of the building, so the owner doesnt have to call and do this kind of thing. (Thats what a property management company is for).It is utterly ridiculous the amount of steps we have to go through in order to call and make one little change. I CANT EVEN CALL TO CHANGE A MAILING ADDRESS WITHOUT BEING TOLD THEY CANT DO THAT FOR ME.Also, maybe train your employees not to hang up on a customer. I called this morning to try, once again, to transfer services into the Landlords name, and was hung up on by a girl named Cassie.

I usually dont have problems with this company. Given its my only choice for gas though, they really dont care how they treat people. Even though I paid my bill, my gas is shut off tonight. I have twin babies that are going without heat even though its supposed to snow tonight and I am disgusted that this company just doesnt care! If Im paying for the service shouldnt I get it? Dont my kids deserve more? I guess they just dont have to own up to anything given there is no competition. If I had a choice, there is NO WAY Id stay.

Terrible service. I didnt need the service turned off in the first place. Now Im paying a fee to get it turned back on. Tried to get in touch with them beforehand expecting a quick response to my email but in the meantime they shut off the gas and told me that they couldnt get it turned back on until the next morning. Our house is cold and so are the showers in the meantime.

Dissatisfied. I have found them to be very inefficient. The customer service has been great, but the company itself is very poor. I cant believe in 2019 they dont have an app for phones in which I can pay my bills. I very much dislike that they use a third party system, Western Union, to handle my payments. Western Union has messed up my payments 2 different times now, and dominion energy has been very unhelpful in fixing that. Use someone else if you can.

This company is a total disaster. They shut my gas off AFTER I had a payment plan set up. Then couldn’t take a payment over the phone (because it’s 2019 and they don’t have the technology and don’t trust their phone agents with credit card info). The gas was turned back in after a required $128 payment (plus a fee to pay using a card on a secondary payment service which they require). The gas is in but now I have to find someone else to come and actually turn the valve which I have no clue how to do. This is the pure definition of monopoly and manipulation.

Also, they say clean energy but its not really true. Their website puts renewables a the top of their source list to make it seem like they use a lot of it, but really they dont. Their website then says Natural gas, coal, and oil are non-renewable sources of energy. The power stations fueled by these resources generate more than 40 percent of the power for our customers. So they use like half high-polluting fuel and call themselves clean energy providers.

Short story… gas usage higher than it should’ve been. Thought I smelled gas at meter, called the company. They told me they are required to be out within an hour. I wasn’t home but we got a call that they detected a leak and fixed it immediately. I only give five stars for service above and beyond. I wasn’t here to find out if they did go above and beyond, but I am very grateful that they were so prompt in fixing the problem. Also, getting the sheet of paper that compared my usage this year to other years was the reason I looked for a problem in the first place. I am very grateful for that, also.

Basically a legal Monopoly that is allowed to operate unethical business practices. If you are a mother with a newborn child and needed your gas turned on after 10 a.m. and it was 0 degrees outside they would still want to charge you$100 rather then 15 to get it turned on the same day. A company concerned only with monetary Revenue and no concern for peoples lives or situations. they would charge their own mother if she was freezing and needed gas the same day. This business is corrupt, the Energy System is abusive and completely in the pockets of big business and politicians. Theres a reason why most of the reviews on here, 31 as of today, are one star. Makes you wonder.

This company is the most _hity company ever. I had never had to pay a deposit on my utilities ever. But some how they pull this out of their backside. So when my 1st bill came I paid the whole amount instead of instalments. I then get a bill from my apt management company in June (I moved in the middle April) that Im late. I look online at my acct and it shows that I need to pay connection fee for the month of June. Well my neighbour just moved out. And a new one just moved in. When I pointed this out they wanted said they would correct this. They did alright. They want me to pay a late fee and a connection fee. They made the mistake of putting me wrong apt. I paid for the other apt. This is the worst gas company ever they should never be allowed to have a business. Meanwhile my apt management want me to reimburse them. Dominion accounting department must be ran by former addicts thats missing brain cells. They need to reimburse my apt management, set my account right how can I have 3 bills in 2 mos and be late in the short time Ive been here. They are pure _uckin idiots.

Beware..... make a deposit and on the last day of the 11th month theyll turn off services just to ensure the deposit is never refunded. This has happened 3 times in 4 years to me.

Terrible company, I would urge you to go with anyone else. I am a single and live alone, I travel often and am rarely home yet my Bill rises. I use space heaters cuz I do not need to heat my entire house being alone yet my bill this month is $260! for what??!!! I called to complain and they said they give you an estimated bill (Completely inaccurate) on what you paid the year before [which again is BS] and adjust as later. What sense does that make?? i am on auto pay so if I am not monitoring this they charge some proposterous number and maybe they will compensate you correctly. You have to know how to read their horribly complicated Broken meters to have a correct bill. It is robbery and I need to sue the hell out of this company. Do Not Use Dominion Energy, these reviews are accurate. Terrible company.

My bill been super high for couple months. I’ve found electric water heaters and solar power heating source. Gonna say good bye to Dominion soon 😊.

Shut off my service today because we are moving soon. The customer service rep was fast and professional. Very satisfied.

Its not our fault our landlord is an idiot and didnt filter or hook up ducts right. Getting heat where we needed it was too hard for him I guess. So because of that our bill would be outrageous for the month. No help or care from these guys, they dont have to theyre the only Co. we can go through.Anybody else realize that the only ppl who gave them GRAND reviews are the employees? Just sayin.

Just read the reviews honestly. They have a monopoly so they can treat you however they want to. (Hint: like garbage)Cant pay over the phone or set up reoccurring payments online. Whole company is garbage

Awesome people. They have a payment app now.

I literally called them 10 minutes before they closed. Got put on hold until after 6 pm when someone finally answered and said they have to send me to someone else. It transferred and said they were closed. She just didn’t want to work. Lazy employees! Tried calling back and everything was closed. Absolutely hate these people.

I forgot to call and shut off service because I was concentrating on getting out of a really terrible rental called today and Kaitlin informed me that I will be charged until the 18th even though I cancelled today. She made sure I knew if I didnt pay all of it, i would be sent to collections and that would obviously reflect on my credit. I moved out on January first. So that is 18 days of someone elses gas dominion energy is forcing me to pay. They are a criminal company. If you can get service from any other company, DO IT! Theft at its finest with this company.

Dont enroll in autopay with this company. Their connection with Western Union is messed up, and they dont take any responsibility for their system errors talking between the two companies. If there were other options, I would switch and never look back. I spent 20 minutes waiting to talk to a customer service representative who was rude, dimunitive and dismissive, doing nothing but talk over me the entire time. When it finally came out that bill pay was with two companies she took no responsibility for customer care, and when I, the customer made suggestions, simply said Oh, Im not in charge of that. After explaining, I understood she didnt run the company, and suggested that it may help her and her coworkers not get yelled at for misunderstanding, she explained to me again: Oh I dont run that part of the business...Obviously there is a lot that needs to be worked on here.

This service has just been awful, just moved here and its taken almost a week to try and get my account set up and they still havent sorted things out. they dont respond to emails unless you call and complain which i did because its literally impossible to set up an account online they dont let you. so i spent 30 min on hold to get an account number where they threatened me with a 130$ charge if i didnt log in and add information to my account within 20 days but MY ACCOUNT NUMBER DOESNT WORK! all that and i cant log in, still cant email, and cant get this resolved by phone. just terrible. use literal any other company if you can.

This company is full of lies. Service was shut off after they accepted my payment. Which in fact paid off my entire bill. Had to wait 24 hrs to get someone to come out. Small children in home .

Apparently there rebate programs dont really work. The previous homeowners made a claim 4 years ago and screwed up the insulation when they put it in. I had to replace my entire roof and the insulation and they would no give me the rebate. I have had nothing but problems with these guys. The only reason I do not have an electric furnace and water heater is because gas is cheaper. Otherwise, I would switch in a heartbeat and never do business with such a poorly ran company.

I called to know balance of my parents account and I have my mother next to me and katelyn rudely said that she doesn’t have authorization to get information on how much they owe ?Her and I are the ones who pay the bills! Very unprofessional and rude! Never had an issue before so get new representatives I say

If they didnt have a monopoly they would be forced to provide better customer service.

Worst experience I have ever had with a contractor. They make you pay your bill up front which I did over 4 weeks ago and still waiting for a meter! Entire project is on hold costing me because they don’t have any competition and don’t care. Empty promises every time I call!

Excellent company environment that appears to value its staff and contractors. Great customer service too.

Just bought a house, moved in the day after, had my gas shut off the day after that. You guys couldn’t ask if I wanted to begin service before having someone turn it off? I’m really excited to pay someone to come re-light my appliances for no reason. Off to a terrible start in our relationship, but I guess that’s what happens when a company has no competetition.

I wish I could give negative stars. The worst company I have ever dealt with.

Not enough techs to do the work. Been waiting on a meter for weeks. Empty promises every single day.

I called today and was transferred several times. After calling twice and being stuck on the phone for over an hour I got my bill paid. I’m very disappointed in the costumer service.

Another perfect example of BIGGER IS NOT BETTER. I had no complaints for Questar but since they were bought out by a bigger company (Dominion), customer service is greatly lacking any resemblance of a company that cares!

From may to september I did not receive any notice of current bills, instead they do not notify me and let the bill balance climb, until finally I get a notice in the mail stating that my gas is going to be turned off....SERIOUSLY, and then to try and go to the website to pay my bill I am confronted with Site cannot be reached, please try again in 2-5 days, when the notice was I only had a few days, this is a joke, I was at least able to call and make a payment, and then the phone system is lame, it just redirects making the call take way longer than it should to pay a bill, if there was another gas company I could go to in Utah I would leave in a heart beat, this company obviously does not care about their customers/clients, I seriously wonder if anyone from this company has tried using the phone system or site.

Lots of wonderful people working here to keep the heat on. 😎

Very rude phone customer service. Also stupid payment option. Worst company in the world. Cant believe in 21 century US still has monopoly company in Utah. This company is the only option for gas in Sandy.

Average quality product

Terrible company and service. I sold my house, requested gas shutoff, and they waited almost a week after someone else was living there to transfer services out of my name. They are demanding I pay for service at a house I did not own.

As others have said, because there is no other choice for gas in the area, Domion Energy doesnt care about its customers in the slightest bit. I have a list of times when I called to get help and was treated badly because their policy is the customer is always wrong.

Wow no customer service. Terrible response times. And the worst part is its a monopoly. I would buy gas from a different company in a heartbeat.

These rats will shut your utilities off without any warning. Of course they can send one if their lackeys to shut a switch off but they dont have the common decency to send you a letter in the mail or knock on your front door. They are snakes and robbers.

As a government monopoly, they naturally have very awful customer service. Its too bad we dont have an alternative company.

Got a shut off notice called talking with a woman named Chris very disrespectful .... she was rude my payment was there .... if she can not be respectful she needs not to answer the phone.....next time look for the payment it might be on a desk some where...I hope I never have to call them again because of her....

Horrible costumer service in the utah branch!

So freakin complicated to make a payment

No better than any other company of the same kind, all they care about is if they get paid.

Severely unhelpful and gives zero craps for their customers.

Seems like a company with some pretty lazy employees. They left a notice on our door, they are going to shut somebodies gas off, and it’s not even close to being the right house. Ridiculous.

Easily accessible and friendly staff

You have no choice

They suck end of story

Dishonest and Unreliable