They were wonderful. As soon as I pulled up to the building they were ready to get to work on my car. I got an oil change and as well as ally filters and they didnt break me on the prices either. I thought I was gonna be paying alot more.then what I paid and I was in and out of there withing 45 minutes at the most. Wonderful job grease monkey. You definately have me as a returning customer.
Everyone is very polite and professional. They are very quick and efficient. I have been bringing one vehicle there for over 100k miles and I am bringing my new vehicle there now. They do a very good job and make the appropriate recommendations when needed but leave the choice up to you and they are not pushy to try and get extra unnecessary work done.
Easy to stop in and get an oil change, no need for an appointment. They are always very fast. I took off a star because I hardly ever get an answer when I try to call.
Grease Monkey is my New Go To Place! They worked in the heat Servicing my vehicle yesterday. I didnt have to wait 30 minutes for them to finish. I am very pleased about the work and time spent. The cost of labor was very fair!
Stopped there before it was good, last time they had a young man that had an extreme bad attitude and I wanted to leave and started to and the other person talked me into staying, which I did. But will never step foot in there again and will let my friends know not to go, dont want an attitude but they ticked me off, sorry.
Oil change was completed quickly. No appt needed. They no longer vacuum though and they didnt reset my oil change light so now every time I start my car it tells me my Im overdue for one.
Was having an issue with check engine lights. They were super nice and helpful. Filled my tires and gave me free tire caps as well. I recommend these guys.
I love this place the people are kind and get the work down and get you out of there
First time here, and it was convenient!!! Everyone was very personable, and very nice!! They will go above, and beyond!!!
Trust them like no other with my vehicles
Quick and Friendly service.
In and out done with all the little things checked and quick oil change. friendly staff ....good attention to detail.
I went on Friday the 10th I needed new front brakes and rotors on my car. Another shop down the road from Grease Monkey wanted $431 for the parts and labor. I called Grease Monkey and explained to them what I was told and I asked if I bought my own brakes and rotors would they put them on and they said yes. So needless to say I only had to pay $201 altogether for my front pads and rotors. Thanks Grease Monkey saved me lots of money.
I love those guys,and gal, so friendly. Timely and professional, and pretty much the best price in town 🥰🥰🥰
Would have gave them 5 stars but no one seemed to recognize social distancing or proper ppe protection. We are all in this situation together. We must act accordingly
Very helpful and honest
The tech straight up lied to me and told me that I my Honda Civic required fully synthetic oil, I corrected him and told him that it required synthetic blend not fully synthetic at which point he doubled down on his lie. I had just left jiffy lube because of similar shenanigans, and pulled into this place. As much as I’m fully aware the dealership is much more expensive, it seems as though you can’t trust the shops on RT 13.
Best place in town. Awesome management. Wont rip you off either
I love the staff here. They are always friendly. This is the only place I will go out of my way any day( except when they are closed). Im never waiting long. Service is always fast! I highly recommend.
Before getting serviced I specifically asked 3 different times, if they were able to check my transmission as well as the oil change. I asked because my vehicle does not have the dip stick, the transmission has to be checked from the bottom. They assured me they could do it no problem. After getting my business and suckering me into a air filter(by the way, that I did not need but because i finally thought I had found a place that can check my transmission), I bought it. Well come to find out that you sir Grease Monkey, could not do the specific thing I asked of. Sincerely yours, the angry customer
Went there to get A/C serviced the staff never told me that I had a leak in my line so the fluid wouldn’t hold well I went back the very next day because the A/C started blowing hot air the staff said they told me and I said go ahead with it anyway which was a blatant lie why would I pay 120.00 for coolant to run onto the ground I made contact with the owner who was rude and believed her lying staff and was never reimbursed and hung up in my ear because I wanted my money back. I urge people to not go there very unprofessional staff go to Pep Boys instead.
Great,friendly service.My sister got her oil changed.The service was very fast.They are very honest people they dont try to get you for services you DONT need.They told us about the fluids and filter being good.They did advise that the battery needed some more charge but advised us where we could go and get that done for free.If you ever even had a wait they even provide a snack and coffee or cold water.What excellent people.Really there is not much more you could ask for then THAT.
Fast, professional, and affordable!
Superb customer service!
Very friendly staff. Didnt feel like I was taken advantage and was very happy with the service I received.
Very nice employees. The prices are reasonable.
In and out in 2o min. last time. Usually takes about 30 - 40 min. Always do a thorough job and arent high pressure trying to sell you everything under the sun. Professinal and dog friendly too. Live my teacher discount!
Top rate service
I recently moved to Salisbury from Garden City, CO. Back home we always took our vehicles to Grease Monkey. So I was thrilled to find out Salisbury had one. Last week, I gave them a call to try and get prices (Im sure they vary from location to location) and I wasnt too happy with my experience. The girl that answered the phone was very impolite, I cant include her name because she never said it when she answered the phone. At the end of the call I even asked for her name, and she told me it wasnt necessary for me to know her name. I spent plenty of time listening to her insisting my car didnt need synthetic oil. After I repeatedly told her that I know it doesnt need it, and that my husband and I have been using synthetic oil since we bought the car because we choose to use synthetic oil. It may not be a big deal to some, but I personally believe customer service is everything. If the young lady answering the phone is rude I can only imagine the other staff.I hate to say it but my husband and I will be finding somewhere else to take our vehicles. Sorry Salisbury Grease Monkey but you just lost lifelong customers!
They are friendly and fast love there service
Was a great place before new owners got rid of all the experienced and honest workers
Grease Monkey apparently does not have the ability to fix something that they messed up. When Shortly after arriving at Grease Monkey I was told I was not in the system. This is the last place that I got my oil changed. Then I was told that they can not remove my drain plug. I was told the last person put it in too tight. Again this was the last place that I went to get my oil changed. At one point I was told that there are lots of other places I can get my oil changed. That is not the point though. Someone who works THERE put my drain plug on too tight and now I have to find someone else to fight their mistake.
Been going here for quite some time. Ive had great experiences here, and also some not so great. But, anywhere you go your not always going to be 100% satisfied, thats life. What I can say, the new owners are so attentive and I can tell she truly cares about her customers. I have never felt so welcomed at a place I come simply to get my oil changed. The most recent oil change I got, I had some concerns with a noise I had been hearing for the past few weeks...I spoke with a gentlemen named Mike, and he examined the problem, and quickly put my concerns at ease. Very knowledgeable, and I certainly felt comfortable leaving my car in his hands. I would recommend this place to anyone who asks. Keep up the good work Grease Monkey!!
Had my oil changed today theyre really fast in and out within 30 mins and there were 2 people ahead of me! And the lady was very nice! Definitely would recommend.
My first experience with you guys it was amazing thank you. I will see you guys in a couple days but you have my service from now on!
Very professional, kept me informed with everything that was going on.
I would recommend everyone to visit Grease Monkey all the employees are super nice they go above an beyond for their customers. I will not choose any other place.
Their work is fast n most Excellent!
Great place
Great service.
You are in and out fast, the check over your car GREAT EXPERIENCE EVERY TIME
They never fixed my problem but was quick to take my money
Fast, quick, affordable service.. Answered all my questions. Helpful courteous customer service.
Under new ownership and they are terrible. I went back based on earlier staff, boy was I screwed. Some fluids overfilled, some underfilled, had to go back to correct.
Quick and easy to the point for all basic car needs
Brian and his crew always out preform the competition!
The guys at Grease Monkey are awesome!
Nice and fast service, they take care my cars really good !!!👍
I visited salisbury md grease monky at 11/01/13 2 :30PM for transmission oil service only.Before service I called at 11 : 30 AM to their office about service chage and contents.She answer service rate is $109.99 + tax include oil, filter. gasket.They ask to me for more service about PCV vallve, air filter.I denied them. After service they ask $199. Why do you ask $199?They said oill change and more service. So I angry them.I didnt want oil change because I changed oil yesterday already.I appealed so tuffly. They chgarged $139.99. I paid it.But I feel I am so foolish for myself. Surely they say $109 but paid $139.I visited again, I asked service contents.Did you change filter and gasket? They said noI recorded our conversation for proof.Sevice engeneer name is RON MARK, RON HUNTER.They use froud marketing and over charge method.I wlll fight for another cuastomer. please never go GREASE MONKEY service.They are not honest. I hate their lie.I want correct service and chage for customer.
Always 💯 great service
They put the wrong oil in my car!! Luckily I caught the problem before it got too bad...
Quick and efficient oil change
Expensive and not very straight forward.
Very good service
Not like it used to be when Ron and Cindy were there.
Stopped to get windshield wiper. Service was slow. Left and went to another place to have it put on.
Fast and thorough.
Service