I am usually a very very patient person, having dealt with being the sister of a schizophrenic younger brother who is also an alcoholic through all my adult life. Having lived in three different counties and dealing with 3 different mental health programs and psych appointments, psychotropic injections, etc., I’ve had to be patient not just with being his primary caretaker but also his sister. In all these years I’ve never had to deal with the level of inefficiency related to his appointments and now IHSS paperwork with El Hogar. I even had to complain verbally to his psychiatrist, Amy, who IS AMAZING, but asked her to please relay my concerns to a higher level in their facility. That obviously has not helped - they need to replace whomever is in charge of their office inefficiency. It’s the absolute worse I’ve ever dealt with in 40+ years!!! I do have to admit there is only one individual in the office now who seems to know what she’s doing - her name is Suzanne - I’m sure she’s a fairly new hire and I pray she can hang in there having to work with a team if inept office staff.

You have to be consistent here to get assistance... very long wait to get an actual physician appointment 3-6 month wait...no actual therapy... applied and completely filled out all forms & applications for their homeless assistance services... which was Promised to have a home (apartment) by: August 1st. That date came and went without anything...3 weeks later...this same case worker denied ever stating that... suggestion? Try recording all conversations and meetings... Nothing Worse than being down and out overloaded with anxiety...then your personal case manager making false promises

I have had nothing but problems with their mental health staff. On my first appointment, I accidentally showed up 15 minutes late because I thought my appointment was 8:30 rather than 8:00. No joke, my social worker yelled at me in the lobby. As a person visiting to deal with a mood disorder, this was extremely traumatic. After the first visit,I had to visit one of the psychiatrists to refill my medications. This was fine, but every subsequent contact with El Hogar has been a veritable nightmare. I had an appointment changed on me and when I left a message in response, I never heard back. Even though they changed my appointment time with less than 24 hours notice, they still count this as a No show. Now, I need medication refills but they couldnt schedule an appointment for over two months. Guess whose fault that is?Summary of this story: if you can get treatment elsewhere, go there. This place is a joke.

They do not send the medication to the pharmacy right after your appointment. They wait until the next day, which should NEVER be the case. Also, my doctor doesnt talk to me, she just mumbles mhm all the time.

Most of the specialist you see are nurse practitioners. They prescribe the psychiatric medications. Most of time you will see a different one every appointment.

I am really thankful for this place,there isnt enough help for the mentally ill.

Best location nice doctors and therapist

At first I was frustrated because my Dr kept changing. Now its good because when I brought up my frustrations they made it to where I get to see the same Dr every time.

Appreciative of their service, but clumsily run. Often makes errors.

Love the prices and friendly staff.

The service for the clients could be better

More services offered than I had thought. Friendly staff all around.

Its ok for a medi-cal ran place

Hard to get services here.

Thanks for the help, that I need.

Friendly staff