Dr. Natarajan was wonderful and very responsive to my email. The girl in the office that conducted my test was great. If you have any trouble communicating use their email option through the patient portal!

John was fantastic to talk to. Using a FaceTime system actually worked well for counseling.

Doctor Natarajan is amazing and really listens well to my issues. The billing department is outstanding and really friendly. Highly recommended!

The therapist is habitually late, as if she does not care about my child’s needs. We have had to reschedule an appointment twice. Today she was 20 minutes late. If we could find another therapist taking new patients, we would move. I know therapists are overloaded right now because of the pandemic, but she should not take on more than she can handle. If my child were not on a medication that shouldn’t be stopped abruptly, we would leave. Not satisfied at all with the care.

Well organized and easy to use patient portal. My health provider has been extremely helpful and understanding. I would recommend them to friends.

I just joined a tele-health call after waiting for 3 weeks for an appointment. This was the extent of the entire call: The doctor told me she had to refer me to another doctor outside of their practice as they had other obligations. - Totally and completely unprofessional. Complete disregard for patient needs.

My visit with Dr. Hodnett was really helpful. I understood everything she explained to me. Very delightful to converse with.

We have been very pleased with the time and attention to all details and needs.

Lifestance is new to our family, it use to be GBHP. I believe all GBHP & numerous other practices joined Lifestance. I can’t phathom why private practices would join Lifestance, as existing patient’s, you don’t get the intimate & reliable care you’d get from a well run private practice.GBHP was similar to Lifestance so it wasn’t a big change. We only go there due to insurance restrictions. My son & I have both recently switched drs; my son stayed w/in Lifestance & his new dr seems good (we met w/her once) & I was able to find a diff. doc in network.We left GBHP/Lifestance for mult. reasons. Disorganization starting from paperwork, appt. times, rx’s not being sent to the pharmacy & more. Most mental health pro.’s have their patients fill out a GAD form and a PHQ-9. These both gauge how the patient is feeling at each visit & informs the doc prior to meeting w/the patient. I can’t remember one time that our doctor had this form downloaded to her computer prior to our visits. Then when she requested them from the office their were usually tech. issues that made these forms unattainable. Wasting patients time & valuable information.I also mentioned Rx issues, which were plenty. Rx’s would not get sent to the pharmacy, frequently. Trying to get messages to the dr.’s & getting responded to takes days! Which meant we’d be out of meds. w/no call backs, we’d have to call them over & over.This particular office would also mess up appt. times. I would get reminders for days & times that I had never made appt.’s for. Or I would be charged for missing an appt. that I never made. I am meticulous about keeping my appt.’s organized. This happened numerous times w/this office & the blame frequently fell on me. It was frustrating & baffling.The final thing that sent us away from our doc was when she wanted to put me on a med that I had already been on & had neg side effects to. I had to remind her of this… scary. I told her I couldn’t take this med & why. A few weeks later, my husband was w/our son in an appt. He needed a med change & so the doc changed his med. Now, my husband doesn’t usually go to these appt.’s, he works outside of the house & I stay at home. Our son has special needs & this is what works best for us. So, the doc changed our son’s medication. In the week following I noticed terrible side effects. I then checked what med the doc put our son on, which yes I should have checked right away but I trusted the doc. The doc put him on a med he had been on previously that he had terrible side effects to & should not have been put on again. I immediately called the office & was told our doc was out of the office the rest of the week & wouldn’t be back until the following Monday. I requested a call from the doc covering for her & she had no one covering for her. The receptionist told me that an NP had an immediate opening but after talking w/him, that NP would not see our son. So for almost 2 weeks our son was on a bad med, then was off his med w/no doc to call in the right Rx.During this time also, I needed pertinent medical paperwork filled out urgently. My doc promised it would be done w/in 1-2 days. I called to check on the paperwork & she said her printer broke so she hadn’t filled out the paperwork yet. She told me she would get it done a different way by the following day. I unfortunately believed her. At the end of the week the paperwork still wasn’t done so I called the office & left numerous messages. She called back & apologized saying she overpromised. This was vital paperwork. She is very nice, but we needed more from a doc.These are but a few of the negative experiences we had with the Lifestance location we use to go to.

Our virtual appointment with Dr. Nirupama went very well, she is listened to all our behavioral concerns about my 4yr old daughter and suggested few things which will be helpful and my daughter also enjoyed the appointment during our video call.

I have been trying to make an appointment for 2 weeks now. I have tried multiple times to make appointments unsuccessfully. Every time I read through reviews of one of the doctor/nurses and find someone I think I will like, I make an appointment (which is about a week out.) I get into the waiting room for that scheduled appointment. Then, 15 minutes before my appointment, the appointment desk calls me and cancels. I just rescheduled my appointment again for next week. The appointment desk is extremely unhelpful. I have tried telling them multiple times what I need and what type of Dr. I am looking for and they DO NOT match me at all with the appropriate practitioners. As a first time mental health patient I find this whole process extremely overwhelming and impersonal.

I cannot recommend Brian Teal highly enough, he really is an excellent therapist and I am beyond grateful to him. One of the best decisions I’ve made for myself, especially through these times. Also his office is very professional and a pleasure to deal with.

S. Cunningham is awesome!!! She listens to my son and daughter when they are talking and she asks questions to better understand the situation. We are very satisfied with our service and would totally recommend S. Cunningham.

I am so grateful for my Dr. She is extremely helpful, concerned, friendly and professional. I appreciate how fast the response is from her office and my RX are always called in on time. Thank you!

Great people! They really care about how you are doing, and are very thorough with questions to ensure that.

Been very impressed with the transfer from GBH. Portal is easy navigate and telehealth had been a easy to use. Of course my fav doctor is apart of this group so it helps to leave a good review.

Dr. Licalzi is always so patient and caring. I’m grateful for her knowledge and expertise.

I was charged twice $30 for one video appointment. When I contacted the office about the issue, I was told to email a copy of my bank statement to confirm this. I am unable to screenshot the statement on my phone/computer, and printing from a printer at a public place could result in a breach of privacy. To date, this has not yet been resolved. There seemed to be very little interest or urgency shown in settling this matter. The therapists was engaging and friendly.

Very kind and quick to respond. Easy process. I loved my experience and will continue to use the services! Love Audiline :))

Have only had telemed appointments, but thats worked well for me. Moved from the Johns Creek office to Roswell. HUGE improvement! Staff, including my new doc, is much more professional, and more organized. Nobody ever knew what was going on at JC office, and the doc who took over for Dr. Jariwala actually slandered him to me directly. Appalling! Love Dr. Liz LiCalzi at Roswell office!! Shes up to speed on meds and therapies, and gives practical suggestions as to how i can get the results Im looking for to improve my life. HIGHLY RECOMMEND DR. LIZ!

Very thorough and kind. Also knowledge. I would definitely recommend

They are amazing and really listen and care for their patients. I highly recommend them.

Wonderful customer service, clear and understandable explanation of benefits.

Dr. LiCalzi is very caring and attentive. She wants the best for all her patients.

I seem to always call to get an Rx I am out of, only to WAIT for a week to get it filled.

Sydney Cunningham was very helpful, knowledgeable and easy to work with. The office staff was easy to schedule appointments with and answered my questions.

It was very easy to use the video problem and the doctor was very helpful and easy to talk with.

With Covid-19 taking a toll on virtually everyone, taking a “sanity check” via a video conference is a good way to vent, ask hard questions, receive answers from independent third parties. GBH has an assortment of wonderful professionals available who will listen without judging, and actually make reasonable recommendations based on individual needs.

We thought the office was very nice. My daughter really liked her therapist, Jami. Neither of us knew what to expect but it turned out really great. My only complaint is that we have to wait a month and a half for her next appointment. I was able to schedule every two weeks after that and I get it... when you are good a your job you’re in high demand! So maybe not a complaint more of a heads up to future patients.

Life changing help for myself and my children!

They are so rude. I have been trying to make an appointment for over a week! At first i never received a call back.I tried again, Was on hold for over an hour and then when it was my turn, I was hung up and no one attempted to call again.I re-entered my number into the cue and received a call back. From the wrong department. Rather than trying to help me, the representative had the WORST attitude, the call either disconnected (or I was hung up on) and then ONCE AGAIN no one attempted to call back. You would expect better treatment from a facility whos main goal is help with mental health!

My daughter loves Dr. Cummingham.

This office has been wonderful and so helpful! We are seeing Nicole Turner for therapy with my 14 year old and she is absolutely doing an amazing job. She is building a rapport with my teen, and has built one with me. When we leave we both can discuss more life/emotional things thanks to her! Looking forward to our next visit.

Sydney Cunningham is very good. Highly recommended. In addition to getting me on the right medication she also is quick to respond to any n Ed’s I have. I thought there was a problem with my medication and emailed through the patient portal. Sydney called me right away and increased my antidepressant medicine. Turned out I was over stressed at work and that was exactly what I needed. She was very caring and understanding. My two daughters go here as well. I see a huge difference in them!! If your looking for a good place this is it!

Very sweet :)

Went to several different therapists in the past and finally found someone I click with. Georgia Behavioral Health Professionals makes it easy to set up appointments and keep everything together on the website.

If I could give no stars I would. Jami Hanneman as well as the office manager Olivia are terrible to work with. They claim to be supportive of new mothers and anxiety, yet when you need to cancel due to a sick screaming child they offer no empathy and charge you $100 no show fees. This office does NOT support new moms, they are just after a dollar at the end of the day. It’s sad that a clinic that’s meant to help people shows zero concern for how they work with their patients. I would advise you all to avoid this clinic if you don’t want ridiculous charges on your account! So disappointed.

My daughter has been going here for a year now for depression. She started with Sydney Cunningham. Sydney has no personality whatsoever. She doesnt ask many questions, but when she does my daughter says she looks at her like shes completely insane. She seems to want to just push meds & not actually help the s situation. We have switched to Tracy. To early to review her just yet, but does seem to care more than Sydney. Office staffis just ridiculous.

Dr Liz is very caring and attentive to your needs. She listens to you and makes a plan with you for your better health. I drive an hour and a half to get to her for my appointment. She’s a safe place. You can really talk to her and not feel that you’re being looked down upon. She hears you with her head (medical)And her gentle spirit.

I am leaving this star so I can say what I have to say. The star represents the middle finger by the way. FYII can not let anyone think this is a place to get help it is not a Doctors office. I dont know what you call it but it is not that!! The staff runs the place and your mental health with an iron fist!! Your wrong no matter what! The bate and switch with your insurance. Your covered no copay and then when you show up to your appointment they tell you that your not covered by your insurance and now pay us or no help!! Now they had 3 weeks to tell me this and then cancel my appointment that I am standing in the office for? I leave now mind you I am not a Doctor but I play one on TV and I wouldnt and dont do that to my fake patients I am just saying!!! A week later I get a bill for the first visit and the no show, show appointment! Really?!!! So you get paid no matter what?!! No matter if I dont get the help I wanted and needed.Thank You for the great care and understanding. Go F%$&@ Yourselves !!!!!!!I hope this has at least given people help when they look at the reviews of your so called Doctors office because this is as much help as you can expect!! Come after me if you didnt like my review!!🤪😁👌

I saw S Cunningham on virtual and she was wonderful

Haven’t had any issues getting appointments or getting surprise billing statements for family members- and we appreciate the multiple locations. You never now where you’ll be when you’ll need a life line for some good advice!Due to the nature of this practice of medicine there’s aways a chance for a wait. You never know what the person with the earlier appointment has going on. I appreciate the professional dedication to clients who might need a few more minutes than to be cut off in the middle of perhaps a crisis. Having managed medical offices, providers know who needs what and sometimes there may be a patient in crisis who needs to be seen before you. If you always have to be seen on time, take the first appointment time (when they open).Especially if you’re just popping in for a Refill.We’ve waited a time or two but usually we just schedule standing appointments far enough in advance at a time when we know can get in and out.Last life hack:Also, you can call and ask if they’re on schedule. It’s tricky because the staff isn’t ethically or legally allowed to know what’s going on with clients. They can only tell you if there’s a delay. How would you feel if your in your appointment and the staff barges in to ask “hey- I know you’re in crisis- but how long before you can get it together and wrap this up.”Just like the dentist, they can’t predict how big the cavity is.We’re also glad they file the insurance for us. Many BH practices don’t because - people will come Anyway. With such a shortage of providers, we are So thankful to have access to services harder and harder to find and afford.

Tracy has been caring for my daughter for a few months now. We are very pleased with how attentive, thorough, professional, and competent Tracy is. Would definitely recommend

Call went fine

Dr. Niru was very attentive and caring. Listened to all my concerns and issues and asked probing question. She understood my international background and situation in life. I plan on seeing her long term.

I cannot overstate this: the Telemed meeting I had with Dr. LiCalizi was VERY helpful and I look forward to the followup meeting.

During the pandemic I am having my counseling session over the phone. Jamie is my counselor and I love her.

Doctor is very friendly and cares about my daughters life. She always asks different questions to assess her.

The wait is almost never long, all the staff is understanding, and Tracy really listens to me when I talk- that’s very rare in the mental health field, and I’m very grateful to her. I drive an hour to get there, and I’d drive longer if I had too. Worth every penny.

Really had a great first visit. Staff were very welcoming and kind. The doctor I saw made me feel comfortable and safe. Highly recommend.

Dr. LiCalzi is the best. Compassionate, listens well, smart, great sense of humor and most of all, caring. I highly recommend her!

Dr. LiCalzi is wonderful! Took the time to get to know me and my issues...very welcoming, warm, and friendly. I will definitely go back and would highly recommend her to anyone.

Worst office personnel Ive ever experienced. They have tons of problems with their phone system and blame it on you when you call and leave a message and they dont receive it. Go somewhere else for your behavioral health needs! Just awful!

All the 1 star reviews are correct and representative of my review. Without emotions....facts are: My brother made an appointment 2 months ago to see Dr Elizabeth Licalzi; He received a text confirming appointment on Friday. Arrived Mon morning, appt was cancelled by the office; Waited 15 minutes for office mgr to find out why; she says she called to cancel appt(never received this call - when??!); They cancelled appt because Dr can only see so many new patients at one time, but as she put it We do not know if the schedule is right until the day before the appointment (huh??!!); Me, what can you do to rectify this? ; Office manager, We can give you an 11 or 2pm appt today (huh??!!....how does this even make sense??!) As the office manager continues with dripping disdain, my brother decides this is not the place for him.Also, I make the following comments very consciously. My brother and I are the only non-all white persons in the office. Cant help but think was my brother turned away because he is IRANIAN??! When I look at that crowded waiting room of all anglo-saxon persons (over a dozen persons-dont get me started on how many people were in waiting room) and the staff of all white (except the African American office manager) cant help but consider pure prejudice is why he was turned away. Recommendation: DO NOT WASTE YOUR TIME WITH THIS OFFICE!!!! Dr my be great but mind games is not what anyone needs, especially from an office of mental health!

Been there once so far due to my schizophrenia - Dr. Meredith is very polite and actually spent time talking to me unlike my old Doctors. My only concern is the price of the medications I am put on, I can hardly afford. Now I am trying to get my pharmacys changed so I can use coupons to afford my anti-psychotics but I havent received a call back. This is making my episodes escalate due to my panicky and paranoid nature of my symptoms. So far the staff has been super nice to me and always have a smile on their faces so its pleasant.

INCOMPETENT. Iv been trying to get a refill on a medication, at least enough to last until my appt. Iv talked to about 5 differant people. Nasty individual in the Roswell office whom I have talked to beforein refused to leave a message for the doc, then said she would but found out later she didnt. AwfulSomeone finally called the pharmacy with a prescription but called in with the wrong medication. Called them and told someone on the phone this, they looked and said no one asked for the original med Id been asking for a week...... so she said she would leave a message for the doc.... nothing, no med called in. Finally called my primary who called them to no avail. Got a call from pharmacist next day, a medication had been called in, wrong form of the correct medication....

Telephone visit went well

Excellent care. Very prompt appointment. Very thorough care. Takes time to actually listen as we develop a care plan. Really happy with her.

Ive been coming here about a year and Im mostly happy with the care I receive. My one big complaint is that I have to wait so long to be seen. I always try to get the first appointment of the day, which is at 9:00, so I dont have to miss too much work. But by the time Im seen by the doctor its usually almost 9:40. The time I actually spend with the doctor is usually no more than 10 minutes, and by the time I check out and schedule my next appointment Ive spent almost an hour there. This happens at every single one of my appointments.Please be more considerate of your patients time. Its one thing if appointments get backed up as the day goes on, but someone who has the first appointment of the day shouldnt have to wait so long to be seen by the doctor.

The doctors are great here but the office manager is terrible!! She has zero skills when it comes to dealing with people. You would think she would be kind especially in a mental health office. Nope, she is a bully and likes to push your buttons. They try to charge you to call in medication refills. She told me to find another doctor if I didn’t like this policy.

My experience at this location was not too good I enjoyed the doctor but the from desk assistant was not to bill my insurance or even try too. I have a BCBS PPO insurance that stated I would be covered when I go there because they recommend me. But the front desk didn’t even try to bill them. So this creates so much work for me to have to do to get my money back from my insurance.

My son had an appointment at 12:00pm on 1/14/19 at 12:25pm he ask the lady at the front desk if she knew how much like longer she said “there is one in front of you so about 45 minutes he is always late” refferind to Dr. Naik. At 12:45pm the doctor called him back. The problem I have is 1) no one communicated he was running behind schedule 2) had we been that late they would not have seen my son 3) they have a 2 business day cancellation policy but they have no policy in their doctors being late. Communication could be better. Not sure I want to keep my son here.

Dr. LiCalzi at GBHP is amazing! She is super friendly and very knowledgeable! She always takes the time to explain things thoroughly and always comes up with the best treatment plan possible! I highly recommend Dr. LiCalzi to anyone looking for a good psychiatrist in the Roswell/Alpharetta area!

If I could have left zero stars I would have. Been going here for about 6 months, the office staff are incompetent! Dr Najarajan has never been on time once time in 6 months, we usually wait at least 25 minutes for her and our appointments end up being about 25-35 minutes long, we are yet to get the full one hour that we are paying for. Today I had a 2pm appt and was stuck in traffic and running behind because of it, I called the office to let them know I would be late they said to still come on in, we got there at 2:30pm, when we got there they checked us in and we waited and waited - we waited for another 30 minutes. Dr Najarajan came out at 3pm and took the patient after us back. When I asked the girl at the front desk why this happened she said it’s because we were 31 minutes late and there policy was if you are more than 15 minutes late the Dr can at their discretion take the next patient back (Information that would have been helpful when I called them to let them know we would be late and also information that would have been helpful before we sat and waited another 30 minutes). Yes we were late and I had called to let them know. I cannot believe a practice can operate this way and still be in business. I will certainly not be going back to this office or practice or Dr. completely unprofessional.

I was a patient for a year too long. I’ve never missed an appointment and was always on time to my scheduled appointments. The one day that I was running late I notified their office an hour before my scheduled time and had to leave a voicemail. I received a call after my scheduled appointment time and was informed I was being charged $75 for a “No Show”. I was en route but I was so fruestrated with their office and the way I had been treated this was the last straw. Most of my appointment I was seen nearly a hour after my scheduled appointment time and I was never offered an apology for my wasted time and/or informed that I would not be seen at my scheduled appointment time. I should’ve believed the reviews. I will not be returning. Dr. Natarajan was my provider.***Update***Today I received an e-mail stating, “Hi DARICKA,Georgia Behavioral Health Professionals cares about you. We noticed that you missed your appointment with Dr. Natarajan at our Roswell location: 11111 Houze Rd., Suite 225, Roswell, GA 30076 for 12/11/2018 at 10:00 A.M.. For us to provide you with the best quality of care, it is important that you keep your appointments.”Not the same tone the front office staff had yesterday when calling me to tell me that I was being charged $75.

While my doctor was great, the office staff has ensured that I will never return. I have had repeated issues with them such as overcharging for my co-pay or not answering the phone, but the most recent one takes the cake. I discovered at 6:30 on a Friday that I was out of meds with no refill. I went to the pharmacy to beg for help and was given three pills “as a loan against my next refill.” The pharmacy assured me they had faxed over a request for a refill and urged me to call on Monday to confirm. On Monday morning, I called around 9:00 and left a voicemail with the prescription desk. I did not receive a return call and my pharmacy did not receive a refill order. On Tuesday I called around 3:45 and was again had to leave a voicemail. Luckily I received a call back in about 5 minutes. The woman who called me seemed willing to help at first. I explained the situation and she said “ok so you got three pills yesterday?” I had to once again explain that I had received them Friday and had been trying for multiple days to get a refill, with some exasperation in my voice. She then stated she would give me a refill for 6 pills which should get me thru to my appointment on the following Monday. I questioned if this would be enough since the pharmacy had loaned me thee pills against my next refill. She then very rudely informed me that was wrong and “illegal, they have to fill what I call in.” I questioned again to confirm that I would have enough meds to last the week. She got very rude and defensive and said I would be fine. I said “ok, thank you” and she immediately hung up without saying anything else.Half an hour later I received a call back from the office manager. She informed me that I had been very rude and called the woman who helped me earlier a “b****”. Well this was a complete shock to me. I was upset by this statement as that word had not some out of my mouth. I tried to inform the office manager of this and was told “All our calls are recorded so,...”. I told her she should absolutely review the recording. She then informed me that they have a “zero tolerance policy for this kind of behavior” and that she was canceling my appointment. She did say that they would call in a 30 day refill to my pharmacy, but so far they do not have it. I will update if the refill does come thru. I am absolutely flabbergasted that anyone would have the audacity to be rude and the pretend they had been called names. I am surprised that the office staff has the ability to cancel appointments without talking to the physician. This has been one of the most insane and upsetting “customer service” experiences I have ever had.Edit 3/27/19 - I did just get a confirmation from my pharmacy that my refill was called in.

Absolutely awesome! Wonderful care. Love telehealth option.

This is the second time here and you arrive for your appointment but you have to wait 30 to 45 mins to be seen. Not liking this place ready to start looking around for another doctor.

They don’t pick their phones - extremely rude staff when they finally did - sad.

Every time we come here arriving before the appointment time, we end up waiting 20-30 minutes after the scheduled time. Every. Time.The last two times she has taken the patient scheduled before us AFTER the scheduled time of our appointment.

I am very happy with the staff and my doctor.

The only reason this review gets 2 stars instead of 1 is because I actually really liked my doctor, Dr. Licalzi. However, after my experience today, I have changed my previous good review (which I was on the fence about before for other reasons) and am now booked with another, non GBHP doctor for any and all future appointments.I had left my doctors office today with a question about a prescription. She had said she sent it, yet I couldnt see it on my end with my providers pharmacy online service. I thought Id travel to the pharmacy so they can fill it, as Ive known this to happen before, where I cant see a prescription, but the actual pharmacy can. However, the pharmacy couldnt locate it either on their end. I called GBHP and left a message to which they called me back right away. Here is where it gets bad. If you havent left me yet, this is the moment youve been waiting for.I explained to the woman who had called me back with Georgia Behavioral Health Professionals what had happened and she said that Dr. Licalzi had faxed in my prescription on October 4th and that everything on their end went through successfully. I told her I understood that but we (neither I nor the pharmacy) have a record of having that prescription. The woman kept insisting that because it was sent successfully on their end, it wasnt their problem, but she finally told me that I could have the pharmacy call her since the problem was on their end. The pharmacy couldnt call them due to policies they have in place and suggested the prescribing facility call them to quickly and easily fix the problem. This woman is throwing a tantrum on the phone about how they WILL NOT call the pharmacy because it is not their mistake and she said she could not believe the pharmacy worker was really telling HER to call them. I explained to her that if the pharmacy cant call and she wont call, Im the one without medication. She didnt seem to care one bit. She only cared that she would be the one to have to call. The pharmacist overheard this and said he would make a one time exception and apologized that I had to go through that. The pharmacist, who has nothing to do with GBHP.I expect better out of people. I really expect better out of people who work at behavioral health facilities. How am I supposed to react calmly to situations when this is my example? No thanks, that was my cue. As much as I really do like my doctor, knowing I could have been left without my medicine today because of a pissing contest. Nope.Thats in addition to all of the charges in my patient account that I constantly have to call to ask what they are for and to have them corrected, as my insurance covers my appointments 100% for as many as I need, so if I have a charge coming, I will know about it before it even hits my patient balance because I specifically caused it.

Nirupama Natarajan wasnt helpful at all. She seemed more interested in getting repeat visits than helping me. Additional she was slow and I waited for about 45 minutes before being seen.

Absolute criminals in every sense of the word. Just want to throw drugs at people seeking help for anything.

Dr. Villongco is awesome and Ive never had an issue with the office staff. Ive been going here for over a year and always had a great experience.

Until I met my Doctor from this group, Dr. Jayish Niak, I was unable to predict my behaviors. Medicine alone doesnt control Bi-polar disorder. I found my Doctor knowledgeable, easy to talk to and relatable to real and serious situations. Since going to him, I have not only felt better mentally and physically, but emotionally as well...Ill be the first to admit, the responsibility of managing my bi-Polar disorder is up to me, but Dr. Niak and his staff have always been there for me with professionalism and gratitude. When I have called after hours, he has checked his Voice Mail and has returned my call within 24 hours...I know he cares because some of his patients have crisis situations that he handles in office, sometimes causing longer wait times...I would rather wait for for an top notch Dr. like him than a mediocre one that could care less. I have encountered this type of Dr. in my 25 years managing my disorder. He is trustworthy, honest and to my advantage and liking, straightforward and even funny at times...you get out of an appointment what you put into it..thank you Dr. Niak and staff for putting up with me these past 5 years...and for the snacks and beverages laid out for your patients!!! You all always exceed my expectations!

My bipolar mom was stable for 10 years before moving in with us in July. Naik halved her main psych med, discontinued others, and scheduled quarterly follow-ups. (Bi-weekly is the norm.) Between visits 2 and 3, Mom started a manic cycle. Despite her worsening condition and my urgent phone messages, Naik did not alter treatment. Over-booked patients wait 45-60 minutes past scheduled appointment times, but Naik provides no direct line, no back-up, no referrals, and no escalation procedure.

I would like to ask the other people who reviewed this group what Dr. Do you see ? My son has only had 2 visits with Dr.Malla first visit he went with his father and it was ok she was upset though due to her needing to leave town but decided she would go ahead and see him . My husband and son told me it was ok she seemed very rushed and let them know she wasnt happy due to needing to leave and she talked extremely fast . WELL today Mom went to visit I know a lot about his history and family history and had several questions... It was the most horrible visit I have ever experienced. She did not know what we where there for so she took about 5 minutes or so while we where in the room to read over her notes ....after reviewing his notes she reminded us oh yeah I saw you and was not very happy because the first. Is it she was going out of town WOW !!then automatically asked him a question he barley answered and was cut off . She more or less yelled at him and when she did ask a question he didnt have time to reply .....when I his mother asked a question she said yeah yeah I know hurry hurry hurry appointments are only 20 min !!!!!! I was shocked and lost for words . My son will NOT see her again if you dont have problems going in you will leaving . I was stressed and upset as my son was as well. I agree with the other reviews the office staff was rude ... As we where trying to chk out totally not acknowledge standing at the open window until I finally said are you available I have been waiting on you to acknowledge us ??!! Its called customer service ... The only reason there is one star is because I could not review unless I gave one .... So please if there is a better Dr there let me know

Everyone at Cumberland Psychiatric Group is very professional. Your privacy is always respected and there is always a smile to greet you from their front office people.

Caring Doctors and Staff.

Love the doctors and therapists. HATE their office staff that screwing up copays.

Excellent care, courteous, organized staff.

Horrible and everyone is too busy or not knowledgeable enough to help. I will not be going back. Not once have I seen the MD and I went for 3 weeks straight .

Very unprofessional, do not recommend!!!

Agreed office staff is pretty poor here. Not all, but some.

Front office staff (the senior lady there) was very rude!!

Great!

It was very easy and convenient to talk to my doctor, who is always very kind. The staff is as well