I love Palmer Dodge service department! I personally stay out in sandy springs but I would joyful take that drive for Palmer Dodge to service my vehicle. If Im not mistaken the Asst. Service Manager Steve or Steven is the absolute best! He has great customer service, build relationships while customers vehicle being service, great hospitality, hes just excellent at everything he does. Thank you!
Everybody is always really helpful when i come in for service appointments and they are pretty well organized. They do what they can to take care of you through transportation options and other means. I also found out recently that I can make appointments online with specifics of what Im coming in for. Ive really enjoyed doing business with them. 🙂
The car was clean and detailed when I got there. I took a test drive, the staff was courteous and efficient. The paperwork went fairly quickly and I drove off with a FULL tank of gas, not like some of the dealerships who offer only 6 gallons. My commute is definitely upgraded. I do miss the key chains though.
Earlier this week, I worked with Thomas Jackson to secure a lease on a new Jeep Grand Cherokee. Despite arriving near close of business day, Thomas welcomed me with a friendly smile and willingly offered his assistance. Thomas patiently showed me each Grand Cherokee model (some twice,) explaining the differences in each and helping me make the right decision for me. By the time I left, I had signed a lease agreement and was absolutely ecstatic about my purchase. Overall, I had the best experience I could ever hope for all because I was lucky enough to work with Thomas. He’s awesome!!! It was clear he genuinely had my best interest in mind and wholeheartedly plan to recommend your dealership and Thomas by name to anyone in the market for a new car. Thank you for your time and service, Thomas!!
I love the way they take care of me without trying to make me pay for everything. Great customer service!
Great experience at Palmer Dodge! Good selection and they know their customer base well! Thomas was great to work with! Got to the point, no fluff...stayed late to get me taken care of. Do yourself a favor and head to Palmer to get your Jeep. I love my Gladiator!
BUYER BEWARE: Chrysler.com showed this location as having a vehicle in inventory that we were in the market for. I called to confirm it was there and told them I found it on Chrysler.com. I took my wife and two young kids and drove an hour to get to this location. We looked over the vehicle (Pacifica Hybrid) and decided to move forward (given the supply chain issues) even though it was not all we wanted. OHHH, then they had us. Two little kids, nice wife, driving a nice vehicle already... and out came the barrel to bend us over. Even though the window sticker had the same posted price as Chrysler.com, they all of a sudden had a $4000 adder over MSRP! Sleazeballs. This dealership exemplifies exactly what people HATE about car dealers. Do yourself a favor and just go somewhere else. Maybe this place will go the way of the dodo bird.
I was in Georgia on vacation. I found a Jeep Wrangler that they had on the lot. My first contact with the dealership was with Chad Thomas. Working with Chad was great all the way to the end when I left with my new wrangler! Chad and TJ in finance stayed on top of everything and made the process seamless. They really are a great team!
I love this dealer and my service department. My service agent was amazing always kept me inform on the progress of the car and gave me options on what to addressed now and later with my car. Like always is the only dealer I go because of the quality of customer service. Thank you again Victor
I had a serious repair issue with my Jeep, and came to this dealership when I couldnt get an appointment at my usual place nearby. The service techs at Palmer Dodge Chrysler Jeep Ram helped me get my issues solved and got me back on the road more quickly than expected. Winston was particularly helpful and went the extra mile.
Very nice people to deal with. Even the personal that was not helping me at least spoke to me if they were in the vicinity I was in. Showroom, the lot was very well kept up. Very clean. The folks that took care of me when I was purchasing my Ram Limited, explain everything that was going on. Erol was patient when I was asking a ton of questions and when we sat in the truck, he knew everything about it. There are buttons and things I am still figuring out and finding on my truck. This Ram has everything. I love it! Great job Palmer Dodge Chrysler Jeep Ram!
Do not recommend. Found a trackhawk at their dealership I was willing to drive 18 hours to pick-up. We talked about leasing the vehicle and possibly getting it shipped to my location. This was a done deal, I was GOING to buy this car. Next thing you know I’m getting a text LYING about the price of the vehicle. I took screen shots of the Ad on autotrader. He tried telling me that the actual price of the vehicle is $113k. I’m well aware of what it cost to build this vehicle and the listed price was on point for 102k. He lied and said he has no control over the price on autotrader which we all know is false. I guess selling a $102k car wasn’t enough for this dealership. My contact at the dealership was Erol. I avidly do not recommend. Also have screen shots of the conversation where he LIES about the price on autotrader. See attached photos of the listing and conversation.
Came here looking to buy a car in my name. Sales person Willem Cashman was very helpful, friendly and trustworthy. Helped me find the car I want, at the price I wanted. Chris Boozer was great help when it came to signing and helped me get a full understanding on everything and put it in his perspective as if he was buying. Friendly people, understandable the prices are little high but they got me a good deal. Would definitely recommend buying from here.
I purchased my Jeep Grand Cherokee at Palmer, and I have had all of my Maintenance done at Palmer, also. The Service Staff is always welcoming, informative, patient in answering all questions. I am greeted with my name, and they even remember me when I return to pick it up at the end of the day. I highly recommend the Sales and the Service Staff at Palmer.
My previous experience was not very good, however, I decided to give Palmer Dodge Chrysle r another opportunity to make things after I shared my concerns. Thomas took Awesome car of me on my returned visit on 08/23. Thomas thank you so very much for going out of the way to treat me like a valued customer. Thomas you turned a bad situation around. GREAT CUSTOMER SERVICE Thomas 👏 !!
I bought a brand new 2021 dodge charger 392 and it was due for an oil change so I went to two different locations where they did nothing but miss up stuff on my car. However, I was able to get the car back to Palmer Dodge and Mr. Jody the owner and Mr. Roberto in service made everything right and they were even understanding of my frustration with the other shops. I recommend this company to everyone they will make it right you just have to have patience.Thanks Palmer Dodge!
I had a truck picked out at a different dealer but it wasn’t optioned exactly what I wanted. I went to mopar.com and listed all the options and color I wanted and Palmer dodge came back. I never would have thought I would buy a truck on line but I entered my info and thought I would at least talk to them. I got a call the next day (Saturday) and spoke with Lee Brown. I have to admit it was the easiest vehicle purchase I’ve ever made. Lee shot straight with me from the beginning. He said what he meant, and meant what he said. He communicated with me throughout the process. I love my new truck Lee. Thanks for being a standup guy, I’d recommend you guys to anyone looking for a new Ram, Dodge or a new Jeep. They even delivered it right to my driveway and picked up my trade. Thanks to Chris and ‘Ryan as well. I got a fair deal and all my expectations were met.
Exceptional top tier professionalism by this dealership team - all the way around! Got to the point where it seems as though sub-standard is the norm in many dealerships... Upon arriving at Palmer in Roswell, my daughter and I were pleasantly surprised and impressed. Clean, organized, well run, friendly and positive atmosphere. Steve was terrific and an incredible vault of 27 years of experience and knowledge, really provides in-depth vehicle tour. He was all about ensuring we fully understood the vehicle; made a fair and generous offer, and was extremely thorough as we managed to steal his time late into the evening. DJ, as well, was very professional, organized, efficient and effective as we closed in on the financial final arrangements. In sum, this is the way all dealerships need to operate. We couldnt be more pleased with the standard Palmer sets, and coming from a non-Chrysler guy - they may have inadvertently created a fanboy... You will not be disappointed, see for yourself!
I was very satisfied with the selection of vehicles. Buying my new truck was a great and easy experience. Very professional and always seemed answers to my questions to ensure I given the correct information. I didn’t even leave my house and they made the entire experience extremely convenient.
Hi have purchased a few vehicles through this place, the latest was a 2016 Ram 1500. So far it has been a great truck, had a few issues right when I got it and they jumped in an took care of them no problem. Roberto in the service department is top notch and went above and beyond to take care of things while they had my truck, he provided a loaner and made sure nothing was over looked. He is a great guy, and so are the rest of the team members here. Thanks everyone!
This dealership is THE dealership! Whether you’re purchasing or getting your vehicle serviced, this dealership goes above and beyond. Barbra at the front desk was so pleasant! And Richard in the parts department was extremely knowledgeable and helpful! He assisted me more over the phone in a day than my local dodge dealership did all week! Michael in the service department helped me quickly schedule an appointment for my vehicle and assured me that it would be completed in a timely manner! Overall I would recommend Palmer to anyone in the market for a Dodge, Chrysler, Jeep or Ram. You won’t be disappointed.
Nick, Mike, Ryan and Richard were all awesome! They were engaging and very knowledgeable about there products. There was no moment I felt like I was being sold something, instead it was clear they were helping me to understand what was available and best for what I was trying to achieve.Nick was great, he helped to work the deal and gave a fair deal for the two vehicles I traded in.Mike knew his product and his team members item specific knowledge and was able to move quickly towards our goal.Ryan listened to my goals for the build and was able to start working to secure pricing and understand availability of parts right away. He is knowledgeable about the lifts and was able to keep us from spending money when we didn’t need to.Richard was quick with the paperwork and knew the warranty information like the back of his hand. Quick and painless!So clearly I’m a fan. This team is so great to work with. I tried to engage other jeep dealers in prior weeks and I was met with ego, complacency and indifference. The Palmer team made buying a jeep fun. These guys are passionate about what they do and truly care that their customers leave happy.
The service department her is wonderful! I called to make an appointment for a fluid leak when Ed Voyles told me it was a 2 week wait and Palmer had me in the next morning! They diagnosed and fixed the issue within 2 days AND provided an inexpensive loaner.I will ALWAYS go to Palmer! They earned themselves a lifetime customer!
Since moving to Johns Creek five years ago I have all service on my Jeep Commander done at Palmer Jeep. They are customer oriented and have a great service department
Best dealership repair service experience I have ever had. They go above and beyond and fixed my Jeep right the first time. I will definitely returning in the future
It was my daughters first time bringing her vehicle in for service. The service technician Thomas explained the entire process to her and what to expect. The vehicle was completed in a timely manner and she was very satisfied. Great experience
This was my first service appointment at dealership. It was very easy to schedule and drop off. Louis did a great job making sure I was taken care of and that all work was completed to my satisfaction. I could not have been more satisfied.
I was traveling in the neighboring Atlanta area more than 5 hours from home when my van alerted me of an engine issue. It was after 5:00pm on a Friday afternoon and I was fearful that I would be stranded and unable to return home on Sunday. Thankfully I found Roberto who jumped right in and handled everything. By 6:20 on Friday evening he had diagnosed my issue, found parts and had scheduled my repair for early the next morning. He provided his contact information and checked in with me frequently. In less than 12 hours ( on a Saturday no less) he had completely resolved my issue and had my van running great once more.This was phenomenal customer service and I highly recommend Roberto and his service team for anything you may need! Thank you Roberto!!
I wouldn’t trust anyone else! The guys here are phenomenal and always trustworthy. I will never buy a car anywhere else.
My Service Coordinator was Winston and he did a great job for me. Plus he was very polite and respectful and I appreciate that very much.
I had a great experience at Palmer! My salesperson (Juanos Starks) was fast, attentive, knowledgeable and plain spoken! When he passed me over to finance (Chris Boozer) had everything he needed to push the deal through! I was in and out in less than 2 hours! Good job guys!!! 5 Stars
Buyer Beware!Bought a 2015 Mercedes Sprinter van and had it delivered. It was supposed to have been inspected for safety prior to delivery. Upon arrival the Sprinter had a check engine light and pulled to the right. I had to take my vehicle an hour away for service where it was found to have been sold with a faulty NOX sensor and missing two camber bolts in the front end. Also, after the sale, when I asked my salesman, Will Blythe, some additional questions, he slow rolled me until he stopped communicating altogether.I would not purchase another vehicle from this dealership.
Fair pricing and an overall great dealership. Really good communication throughout the car purchase process.
Good service. Good timing. Car seems to continue to run rough at times but I find it difficult to find time to take it back.
Great Service! I always take my jeeps here. Reliable and will not try to upsell you on anything that is not necessary.
Great experience in a challenging car market. Was able to order exactly what I wanted with the help of Davis! Cant thank them enough for the great work they did.
Best car buying experience ever! Jonathan Moran was a true professional! will buy again
Bought my 2020 WILLYS Wrangler here...everything from the sales process all the way through my routine service have been impeccable! Always a great experience and will continue to get my business.
Typical bait and switch. The wife ordered a jeep, based on knowing there would be $4000 off or 0% financing for 72 months and that we would be trading in our old car. We show up to get the car thinking all was good. All was not good. There was no 72 month 0% financing. They did not remember talking about a trade in.I told the sales guy that if this were my car I would have left. My wife wanted it, and had waited 5 or 6 weeks so we completed the transaction.I will likely refinance it but the real problem is that I will hate this car every time I look at it.There are a lot of other car dealers you could visit.Lame
April 3, 2021- I came in to get my front brakes replaced. I asked if I needed new rotors as well. Hiram said no, the mechanic would cut my rotors down and just put the new brake pad on the cut down rotors. They recommended many additional services, but I only moved forward with the brake fluid flush.As soon as I left the dealership lot my ABS light came on. I went back to the dealership and Hiram tells me that cars just have issues and pleads his case on why its not the service centers fault that my light came on.I emailed the service manager & dealership owner about my experience.April 8, 2021 - I return to dealership. The service manager David arranged a complimentary replacement of my sensors. I left and I know they did something differently because my car was riding smoother, or so I thought.April 21, 2021 - I purchased new front rotors from an alternative service provider after a scraping sound (like I needed new brakes or rotors) became constant and unbearable. My front rotors were cut wrong and completely damaged.This has been the service experience from hell!! The aftermath of one service created an entire month of vehicle chaos for me. I had to warn potential customers (especially female with out of state tags) that they will be completely ripped off if they schedule service at Palmer Chrysler Dodge Jeep RAM.Update 4/27/21: David and Hiram completely refunded my initial visit. They both expressed their sincerest apologies for my inconvenience.
I just love how great of a job the service department does and the entire staff are all AWESOME!!! There is no other dealership I rather deal with them Palmer Dodge Chrysler Jeep their honest they do extremely good service work and theyre very reasonable I would recommend anyone to give them a try you would not be disappointed!
Took care of my 2015 Grand Cherokee Overland Diesel quickly and efficiently - thanks to Dave and Winston for answering my questions and taking care of my GCO.
Great experience with friendly people and prompt communication. If youre looking for a good Jeep dealership in Atlanta, hands down - this is the one!
Great Dealership from sales to parts to the service department. We purchased a brand new Wrangler, had CAI installed and aftermarket rims. couldnt be happier with the experience over all.
BEWARE: The clutch went on my wifes Wrangler while we were in Atlanta. We are from Charlotte so we didnt have another mechanic to tow it to that we trusted. Palmer Jeep called my wife the next day and told her that the entire transmission was shot and it would cost SEVEN THOUSAND DOLLARS to replace the clutch and the transmission. We called our mechanic in Charlotte who told us they were out of their minds. We had our Jeep shipped back up to Charlotte ($760 WELL SPENT). The clutch was shot (as expected) and it needed a new flywheel... our mechanic charged us $1900 and said there was absolutely no damage to the transmission. Palmer Jeep knew we were from out of town with no options and tried to take advantage of the situation. I wouldnt trust these guys to change my tires!!!! Id give zero stars if they would let me.
Palmer Dodge has a very courteous and helpful staff. They are very efficient with their service and try to do the best job possible. I have been using this dealership for servicing my Van for last 3 years and always had a good experience.
Great overall experience with the Palmer team - special thanks to Willem and Eric to helping us purchase our new Jeep Gladiator!
I drove 13hrs round trip to do business with this dealership. I purchased what most would consider an basic truck, however they treated me like I purchased a luxury car. Great customer service by all! Ask for Steve Fleming.
Excellent service, friendly and efficient. Sorted me out quickly. Recommended
Everyone we interacted with was amazing. Very friendly and knowledgable at every turn. They worked to make our experience EXCEpTIONAL!!!
Great experience. They were helpful, efficient, friendly and professional. I recommend them!
Brought our Town & Country into Palmer for service. Luis took great care of us and we received personal attention and care while our vehicle was in for service. Would definitely go back for service or purchase.
We were very pleased with our service experience. They took the time to properly diagnose the problem and kept us well informed throughout the process. They treated us with a personal level of service; we didnt feel like just a number.We will definitely continue to use Palmer Jeep for our service needs.
Unprofessional, unreliable, rude!!!!!!!!!!!Made appointment Thursday for service appointment they scheduled me for Monday 31, at 8:30. Arrived place was closed, employee saw me waiting didn’t say anything till 15 minutes later couple more employees arrived didn’t acknowledge I was there waiting. One gentleman that looked like the manager just ignored everyone that was there waiting and went inside. Other person older gentleman in blue shirt bald who drive a black charger pulls up next to us and says service closed reschedule for tomorrow. When asked why would you schedule for today he just through up his hands and said you just have to reinforce tomorrow and drive off. A little professional courtesy. Would rather dive 40 miles then to return to this place....
Chad in sales was absolutely perfect, he made buying a car there very easy and no stress at all. Chris Boozer in financing was superb. Perfect car dealership all the way around. I’d recommend this place to anyone
I just purchased a 2021 Jeep Grand Cherokee L Overland at Palmer DCJR and had an amazing experience. Erol Alkas assisted us with the purchase, and was very knowledgeable and answered all our questions. Not once did we feel like we were being pushed to make a purchase or rushed into it. We also had a great experience with the Finance Manager, whom made the process easy and helped us stay in our budget. I truly recommend anyone interested in a Dodge, Chrysler, Jeep, or Ram to go to Palmer.
Our experience was exceptional! Chad Thomas was an awesome salesman. It was very refreshing to be in a dealership where everyone is friendly and helpful. The staff seems to really create a fun and relaxing atmosphere. Best dealership experience weve ever had! We love our Jeep.
Professional and efficient. Not pushy. Would highly recommend Palmer Dodge!
Winston in service was professional and helpful. Very satisfied!
Best dealership experience we have had in a long time. Beginning to end great experience and deal. Love my new Ram truck and the service and follow up we got.
This was one of the best Car buying experience I have ever had.
My experience with Palmer Dodge is always pleasant. When my Jeep was having many issues they explained them very thoroughly and were very helpful throughout the process. I recently have worked with both Hiram and Thomas and they were both great!
This was one of the best service department customer service experiences weve ever had. As soon as our car arrived, we received a phone call from a service advisor plus a text message. We did not have to worry about calling to get updates on our car, because we received phone calls with any updates. I would like to commend Michael as well as Louis. Thank you so much for such a pleasant experience.
We went to Palmer to have work done on our Jeep and they were amazing from start to finish. Winston in services got us in the same day we called. He made sure we received a rental Jeep that same day and we were in and out the door. He communicated promptly and efficiently and they did a great job on our jeep. He even fixed some minor issues that we didnt notice.
Highly satisfied with my experience at Palmer Dodge Chrysler Jeep Ram! Willem Cashman was exceptional throughout the process, very knowledgeable, professional, basically a car buyers dream! He gave me a good price and honored that exact price when I arrived at the dealership. I even enjoyed my time with Mr. Richard, the finance guy! Highly recommended!
Our salesman Kurt was very helpful, he helped us navigate the process.
Great people and great service! They keep my 16 yr old Jeep running like it’s brand new.
Great dealership, gave me a fair price on my trade in with no hassle. Got the paperwork done fast. I wouldnt go anywhere else in metro ATL to buy a RAM. Thanks!!
Great dealership. Not many jeeps but good place to strike a deal
Picked up a beautiful truck last weekend, drives like a dream.
Great customer reps. Excellent communication.
Austin Kohler from Sales helped us find the right vehicle. He was very friendly, knowledgeable and supportive. He answered all our questions with patience. I would highly recommend Austin and this dealership.
Just bought a brand new Dodge TRX from these guys. Very knowledgeable and friendly. From sales, to finance, to aftermarket service they are a top notch team! Easiest no pressure buying experience Ive every had.
I looked at several other dealers first before coming to Palmer because I was originally looking at a vehicle that they didnt have in stock....boy was that a mistake! It had been 10 years since I last purchased a vehicle and I had forgotten what a pain it could be to go through that process. My experience at Palmer was excellent! I highly recommend them...so much easier than some of the other dealers were trying to make it. I just wanted a bottom line of what it would cost me to drive off the lot. I already knew what I wanted before I contacted them.Thank you Palmer Dodge Chrysler Jeep Ram for making it so easy and painless to get what I wanted without a bunch of running around or jumping through hoops!!!
Amazingly, they REFUSED to provide me the offer they made on my car in writing. Very very shady business practice. Avoid!
I had a great experience at Palmer Dodge. I took my Jeep in for maintenance before I went on vacation. I was immediately greeted as I arrived at the dealership. I was greeted when I entered the service dept. Winston was there to assist. The facility itself was clean. Winston texted me periodically throughout the day to let me know of status of my vehicle and see if I was ok with any additional service offerings. I had my Jeep back the same day. I felt that I had a lot of work done for the price I paid. And there were no issues to report after I left. I am completely satisfied with my visit and will recommend this dealership to others in the future.
Great Customer Service. Took care of me and my car. Customer Service Advisor - Hiram, is outstanding.
Guys did great. Great trade in value and great new vehicle pricing as well. Service and parts department are great to work with.
It was very pleasant. The service was great.
Great experience.We came looking for a new Jeep Wrangler.We set up a test drive online and within 10 minutes of getting there, we were in one.Sales staff was very chill especially for a car dealership and Will gave us honest advice based on our needs for a vehicle and didn’t attempt to upsell us.We had picked the arrangement best for us by a little bit into the afternoon and we drove off.Probably the best dealership experience we’ve had by a long shot.
Friendly staff, very knowledgeable comfortable waiting area and great inventory of cars and jeeps
Robert was a fantastic salesman. He spent time with me walking through different vehicles and options for my purchase.Eric in finance was also excellent. He was fast, efficient and actively worked on getting better rates for me. I will definitely purchase from Palmer again.
I was in the area from out of town. Hiram, my service advisor, was very helpful! I couldn’t be more pleased with his professionalism and knowledge. I would highly recommend Hiram and the entire Palmer team!
Best car buying experience ever!!! Great team of salesmen who have the best prices in Georgia!!! Electronic signing of docs made it a breeze and offered confidence in the pandemic. Great inventory as well. I highly recommend Palmer!!!
Will Blythe was my salesperson and he knew I was looking for a SUV, so when the Honda Pilot was traded in he reached out immediately so I didn’t miss out on this amazing deal. Will truly goes above and beyond for his customers. He made buying a car very enjoyable and stress free. If you are looking to buy from Palmer Dodge you definitely need to ask for Will Blythe.
I had an amazing experience at Palmer dealership, J Starks was my salesman and he great. He’s very knowledgeable in the car industry if you are looking to buy a car ask for J Starks
Very pleased with Michael Stewart and the Palmer service team. They got my Jeep serviced and repaired in record time.This was my first visit to Palmer but, I plan to do all of my Jeep service there going forward.
I have heard nothing but great things about Palmer, and since it was time for me to get something new, I just had to go see for myself. I was absolutely impressed with the complete service that I received from them. They are so welcoming and friendly, making you feel very comfortable. The best thing, is that they are NOT pushy at all, which is a huge deal for me. When I originally went to test drive, Randy helped me out, he is just the best and so nice. I got to meet the owner of the establishment as well and I have nothing but good things to say about him as well. Steve, Randy & Richard all helped me seal the deal and now I am a proud owner of a new Jeep Compass. I am so in love with it !! I will always recommend Palmer Dodge to anyone and I’m so glad that I heard of you guys ! Everything I heard about you stands true and y’all just go above and beyond. Thank you !
Hey!! Had a really great experience there — Started off a little rocky but Jody(one of the owners) caught me leaving talked to me and brought me back inside to talk to another salesman. Randy was the salesman that I worked with; He was very knowledgeable and extremely funny. He sold me the car of my dreams!! And can’t forget Eric — super cool guy best finance manager I’ve ever met. The guy can get any deal done!!! Thank family.
First time here! Winston helped a lot. My car was in and out in about 1 whole day. Super easy to work with thanks
They got my issues taken care of quickly and professional!!
Great experience, Michael and the rest of his team were very communicative and up front with pricing and expectation. Will definitely be back.
Luis and team worked diligently to make sure my problem was solved in the first visit. Very polite and professional man.
My vehicle was an after thought here. Serviced a day later then promised. My service was over priced and a rushed job. That later posed additional problems not originally had after picked up.Luckily the Gwinnett DCJR service was able to fix these additional problems same day and worked with me on pricing. I would recommend traveling to Gwinnett for all your DCJR needs.
My sons car died just before he was heading to college. Austin and Dustin were great and worked with us in a professional and low pressure manner. The finance process was also handled better than my past experiences at other dealerships.
I have been purchasing vehicles every 3 years or so for thirty years. This was by far the easiest and best experience that I have ever had. Sean OGrady and Chris Buser were phenomenal! I cant say enough about this dealership!