Sam and her crew are AMAZING! They do great work, are friendly, courteous, efficient and trustworthy. In a stressful situation they helped to relieve some stress by being knowledgeable and on top of the problem(s). I would highly recommend them. I can not say enough good things about Sam and her crew.

I wasn’t impressed by corporate office but the team of Jaimie and Fabian was on it and turned my opinion around. Definitely great service hands down. Made me feel comfortable and explained the process in a simple way that I could understand. Answered every question.

Customer service was exceptional. They scheduled us fast and were really flexible and really nice. Our mold removal specialist was very knowledgeable and reassuring. Will definitely use their services and recommend themin the future.

The team that came out, led by my guy Jaime, did an outstanding job. Very professional organized. Great attention to detail, followed up with the insurance company as well. Kept us informed throughout the process and cleaned up as they worked. Couldnt ask for a better experience, thanks.

I will preface by saying my husband posted a review 2x and it’s irritating to see that it’s been deleted both times. Is this because it’s an unflattering review? I’m not sure. Ill start of by saying the receptionist is very nice, but past that Im very disappointed. I had a car drive into my home 2 weeks ago on a Friday evening (8pm), and insurance contracted to this company. At 11:30pm no one has shown up to secure the house, so I start calling.I cant completely blame this company for not coming Friday evening, but communication is needed.My husband and I called them several times the following Saturday morning and simply asked if they could do the job or not? We needed someone to board the house and if not, thats fine, we just wanted to know so we could look elsewhere. It was scheduled to rain and we were getting panicked. The poor receptionist kept saying that she will double check and get back to us. She was very nice and I appreciate her kindness and trying. After waiting a few hours we were told ServePro of West Fort Bend was the way to go because those guys will respond. Guess what, they answered and came out within the hour. I will never recommend the Bellaire branch to anyone, use the other branch if you actually need help.We made sure to let USAA our insurance company know that the company they recommended to come out didn’t even call us. We were at our house with a massive hole from a car running into it and not even a “sorry we can’t do make it.” Just nothing from them.

Samantha and her crew were courteous, professional, very knowledgeable and answered all our questions. We were lucky to run into them in our neighborhood and can’t say enough good things about them. We would absolutely use them again if needed and will definitely recommend them to others!

Jaime and Fabian were very professional, communicated well and were very punctual. The company and everyone that I met within the company did very well by me and helping me solve my issue. I highly recommend them.Thanks Jaime!!

Exceptional service! Had water damage from the freeze. They came out, removed all the wet stuff and dried everything else. For top notch courteous professional service request Jaime and his crew of ladies.

Eric and his crew handled this matter in a very professional and efficient matter. Caused no major issues because the problem was addressed in a timely manner. Thank you Servpro.

Sam and her crew were fantastic. I wish I could have bought than all a beer! They deserve it!

Eric and Jaime were on time and worked quickly to repair my water damage.

I did not let them give a bid because they charge a $250 fee to just evaluate the situation. I used another company that doesnt charge to come give a price.

Professional, thorough and polite technician.

ServPro was able to start water extraction immediately once contacted. After attempting to dry the building over several days, they had to remove some interior walls to get the building 100% dry. Always on time for daily appointments, great communicators.

Thank you to ServPro and especially Eric for being so professional and helpful throughout our flooded bathroom experience. He answered every question and assured us that the moisture was gone and the water damage was resolved. Really appreciate it. Thanks again!

Had jaime, jp and luis came out to do the monitor. They were great and courteous, answered all my questions. would really use them again. Thank you to all that had a hand in helping us out during this.

Eric and Clayton were on it from day one when we realized our sewage back up clean up was too much for us to handle. He arrived the same day and was able to give me a detailed walkthrough on the work that would be performed. I dont usually trust a lot of companies working on my house, but Servpro has by this experience earned my trust. I did not feel like they were trying to do any more work than needed to be done, while also making sure we would be in a safe environment when we return to our house. They were really good, and I will definitely be using Servpro again if I ever have problems like this in the future.

Jaime runs an Excellent crew!!

Thank you so much Servpro of Bellaire for taking such great care of my grandparents!! My grandmother recently tested positive for COVID_19 we were so worried that my grandfather who has severe asthma would also soon test positive. We needed someone to decontaminate their home immediately to help keep my grandfather safe. Servpro of Bellaire came in and cleaned and disinfected walls, counters, door handles, tables,chairs literally everything! They were so thorough and followed all CDC guidelines and the best part was they did it all in one day. Thank you Servpro you guys are incredible!!!!!

Servepro was recommended by my insurance company when our hot water heater leaked and water came through the walls to my living room. They arrived on time, removed the damaged flooring and set out equipment to begin the drying process. The crew was helpful, considerate and cleaned up the mess. They followed up on time daily until the process was complete. I would definitely recommend them.

I’m very satisfied with the service I received. The customer service was amazing and I had the pleasure of having Ms. Jeanette help me. She answered all questions I had and went above and beyond to make sure everything was handled.

Eric and Serve Pro were great to work with. They came out within an hour of us making the initial call and it was on a Sunday. Eric provided timely updates when he came to check on the equipment each day. Would highly recommend them.

Eric was always on time and focused on working when he arrived. He kept us in the loop throughout the whole process and gave us great service. I really cant complain about anything.

Wonderful customer service. Professional and courteous behavior. Ms Samantha and her colleagues were excellent. Ms Jeanette is my hero with communicating with the Insurance adjuster

Jeanette And The Servpro Crew Were Awesome! Fast And Very Reliable. I Highly Recommend Them! No Job Is To Big Or To Small!!

Entire team is extraordinary. So understanding and compassionate. Couldnt have asked for a better company to have helped me.

I have use them before and they are really good. The workers are real nice and they do a great job too. Thanks

Great service! They were very friendly and understanding of my situation. All information was given upfront. Keith was my contact and everything came out just as he said it would. From him to the cleaning and packaging crew, they were absolutely amazing and a life saver. Cost wasnt bad for packaging, moving & cleaning my belongings!

Very nice, friendly, and outgoing staff! Very, very helpful with all our questions and concerns. I would HIGHLY recommend them!

The services they offer are on point and thorough. The staff is friendly and courteous! Everyone knows who Servpro is!!! Would definitely recommend your company to anyone needing future services.

Awesome company, the staff was very professional and friendly. It is amazing to see women doing this type of work, Guadalupe de la fuentes and her team did the Job done quickly and thoroughly with no mess left behind.I would recommend this company to my friends and family.

Servpro of bellaire is the best! I highly recommend them to anyone with any fire or water damages to there homes, Sam, Eric, Clayton, Lupe and Mike work hard and take good care of there customers THANKS FOR ALL YOU DO!! ❤️ SERVPRO

The company did a great job with the work for our mold remediation. They even helped me get our final mold testing completed. I would definitely recommend them for any mold issues. I will also use them in the future if needed.

Our teams of technicians came out at midnight and started putting machines out to start drying out our affected space. The next day they came to do the necessary demolition so it can dry out appropriately. They did regular checkups until all was dry.Unfortunately, with so much machinery, we had some wood floor get scratched up when it was moved around. ServPro had a flooring company come out to fix the floors until we were satisfied and it pretty much looks like the scratches didnt happen.ServPro made sure we were comfortable from start to finish. They did not charge the final balance until the wood floors were complete.Would highly recommend this company and location. Great people working for this company. And they care about you and your satisfaction.

Very pleased

I had the pleasure of speaking with Ms.Jeanette she very knowledgeable and professional also expressed empathy of my situation at hand .Thank you for ur help and concern very much!

I represent a commercial customer of SERVPRO. During the past two years SERVPRO has handled both small and large water leak events at my property. Each time their team was professional, prompt, and prepared no matter the scale of the event.

We had a water pipe burst from the 2nd floor and flooded our office. The Servpro of Bellaire handled the situation quickly to help get our office cleaned and dry with a smooth transition to be back to our normal office routine in a timely manner. Overall great service provided from this team.

Servpro has done excellent. Randy, Terrance and Samantha and all their teams have done a superior job. They are very well informed and have educated me and helped very much. Thank you for everything.

I want to thank Eric for his kindness and his professionalism. He explained what he was doing and why he was doing it. Hes an asset to your company. Because of his kindness, I will make sure to recommend your company to all my friends.

Awesome customer service! Jeanette from the Rosenberg office made my experience easy and worry free.

Always honest, dependable, knowledgeable of what to do during any disaster. Great team leaded by Keith Thompson. This are the guys that will get you back to where you were before the loss.

Rapid service and very professional onsite staff. They worked directly with my insurance company and took care of all of the paperwork.

Mayra Méndez is a Polite person when she approaches your house she comes and get the job done and she leaves your stuff the way it was before thank you very much Mayra

This company is amazing! The employees rock most importantly the crew chiefs are very much appreciated for their hard work and long working hours. I am one satisfied customer not only because of the work performed in my home. Because of the open communication from crew chiefs, supervisors, and office staff. I highly recommend this company to anyone. Keep up the great work SERVPRO!!

I highly recommend anyone needing cleanup/restoration services to choose Servpro. From start to finish, Servpro provided us with the best of the best service.

Great service!! Speak to Jeanette she knows her job!! Great crew as well very professional

Kristina and her team were great. I would HIGHLY recommend Servpro!!

Eric was very knowledgeable and efficient. I am ver pleased with the service he provided.

Very prompt and professional! Friendly and helpful crew, even my dogs who are very good judges of humans liked them. I will definitely call again if I need their services and ask for Mitchell!

Very professional company. The staff provides wonderful customer service and they are definitely the experts when it comes to water damage cleanup. I will definitely call Servpro of Bellaire again.

Great job. You business is the greatest. Excellent service.

Did good work. Pleasant and nice. Was bugged a little to do this survey after I had already left two reviews; however, the follow up is fabulous! I’d definitely recommend Servpro to anyone! They do good work

Service is great. To include time when they will be out and they come in pairs. Explanation of services is great. Communication is so-so. We had an insurance claim and Servpro was one of the companies available. Not sure where the lines got crossed to misspell my husbands name and phone number, but I corrected day one. Day two and three the two different techs came by and followed up. All services were great. They still had the wrong contact info. It was irritating because they ended up calling my number in which it was to be a back and I cannot answer at work.

All the staff I came in contact with were courteous and professional.

The team that came to my townhome was efficient and polite and overall did a great job. Definitely going to use SERVPRO for future jobs like this !

I want to thank Jeanette for making sure our mold situation in our home went smoothThey were prompt and left the job clean and would reccomend them

I highly recommend this company!!Great service and well done work...

As a vendor, ServPro is always a pleasure with which to work. Any good business treats customers with kindness and respect, but great businesses treat employees just as well. That is ServPro! Always!

Jeanette is the best person to help anyone through any situation you may ever need with Servpro from start to finish!

Thank you Sam! and the crew that came out and help out with produce really appreciate the hard work it was great work in with yall.!

Five stars for the second tech Eric who came out to do the job correctly. Zero stars for the first tech sent out; he was arrogant, argumentative, and obviously lazy as Eric had to do everything the first tech should have done.

If I had more stars, Id put them on Excellent service

Keith (and Servpro) have been a great asset to my insurance agency. He has helped many of my customers and has proved to be honest and quick to respond. I highly recommend them!

Your company did a great job and the employes are very nice and respectful I would recommend Servpro to anyone who needs your service.

Excellent work, Crew was very respectable.

Great company! Great employees! Great service

Eric came to our home with expertise and a smile, and took care of our flooding issue till it was completely cleaned up and back to normal. We were grateful for his knowledge and competent, fast work.

Great experience! They staff was very professional and they got the job done in a timely matter.

We are extremely pleased with this service, they showed up inmidiately after the sinester was reported and worked for 17 hrs in a row. It was Christmas day at 2 am. They knew exactly what to do, they are very professionals and have excellent work ethics.

These guys were utterly amazing! They turned a tragedy in to a blessing. I highly recommend them to anyone who has experienced a personal home disaster.

Keith and Chris were very patient explaining all the ins and outs of the project. Very satisfied with their service and professionalism.

We had an AC unit flood the downstairs. All tile had to be removed and replaced. The tile company did not cover anything in the house or attempt to alleviate dust. This resulted in a horrible mess. ServPro came in and did a fantastic job of cleaning walls, cabinets, personal possessions, etc. The crew was sympathetic and thorough. I would highly recommend them.

Eric did a great job. I am really pleased with his l service.

Awesome company they get the job done..

I’m so grateful to the team at Servpro for doing such a great job cleaning up the water that occurred when the hot water heater flooded my home. They were kind and courteous even though it was late at night. A special thanks to Keith Thompson for patiently answering my questions and concerns over the three day process. He made a stressful situation much easier to manage. I highly recommend Servpro.

Highly recommend their service.

I am based in California and had an issue with a location Houston. Even working remotely over phone and email, SERVPRO of Bellaire was able to get the job done and exceeded our expectations.

5 stars! When we had water running into our office from a neighboring business that had a water leak, Servpro showed up fast! We were rushing to stop the water flowing in to our side. Once Servpro showed up, they took over everything! They were extremely helpful, kind, and hardworking. They took care of everything and answered every question along the way. I would never use anyone else!

Very Satisfied with the service got my water mitigation done couldn’t of asked for better service!

Servpro of Bellaire is the company to go to if you need assistance in mold, damage do to flooding and etc. All employees very professional, courteous to the clients and answer all questions that need to be answered . I recommend this company to everyone .

Erick did a great job he was very professional very clean and neat.Explain the process very clearly

ServPro saved our business!!! They came out here immediately getting the call and they were here getting the job done! If it wasn’t for them we wouldnt have been able to open Monday.

Bellaire / Rosenberg location really screwed us in a real time of need. Told us they would be there and called us 2 hours later and said they couldnt make it.

ServPro of Bellaire’s service is impeccable, professional, efficient and timely. I highly recommend them if you need quick and prompt remediation services.

I would highly recommend this company.

The technicians were excellent and the people in the office were kind and helpful.

This is a great company! Keith is great, efficient and knowledgeable.

Did a great thorough and professional job dealing with flooding inside my home.

Jeanette was great and informative

I had a housefire in April. During the stress of the situation, I needed to find a company to secure and begin cleaning the property. My insurance company recommended ServPro. I had ServPro and a few other companies come to provide quotes for the service, since I did not know how the process worked at the time (who would immediately after a house fire?).The other company had more favorable quotes and are able to work with us for construction too so we decided to use them.Now, almost 2 months later, ServPro keeps calling me asking for payment. I never signed a work order, no work authorizations, I was simply asking for a quote. There was never any information provided that I would be charged for a quote, and ServPro cannot produce any documentation that I agreed to pay for a quote.Dont hire this company, they are shady and will try to nickel and dime you for everything. No other company charged me for a quote. They are shady and I am very glad that I did not hire them. This is untrustyworthy and shady business practices. Their predatory actions should warn off any others.UPDATE: Approximately 2 hours after posting this review I received a phone call from Dave Wolf, the office manager for this location. The voicemail that he left while I was eating dinner with my family in the evening was very unprofessional, suggesting that I was screening his call. He could tell by the way the phone rang. Despite this, he apologized and stated that they will forgive this charge, which was never authorized by myself.However, Mr. Wolf also stated: Id just really like if you could, um, the online postings that you did, whatever I could do to make this turn around, Im willing to do. Rather than accept any implied offer to get me to remove my reviews from Yelp, Facebook, and Google Reviews, I decided to update my review. I believe it is unethical and predatory for a company to both try to extract money that was not authorized from me during a vulnerable time and then imply that they would offer some benefit to sweep it under the rug. Rather than promptly addressing the initial harm, which would have been a positive step and good customer service which likely would have resulted in a positive update, ServPro and Mr. Wolf resorted to shady business practices to keep a shaken reputation in tact.I also believe it to be a further reflection of the people you are doing business with if they are offering to do whatever they can to get people to remove negative reviews from sites such as Yelp. Therefore, I do not recommend doing business with ServPro.If I am contacted again, I will certainly update my review to reflect the unethical actions by ServPro of Bellaire.UPDATE 2: As I was about to publish my updated review, I get yet another text message from Mr. Wolf: Travis, Im willing to meet you tomorrow and talk in person. Just let me know when and where. Again, Im so sorry for the miscommunication. Feel free to interpret that as you will given the full circumstances of our business interactions.

After dealing with my insurance company and not being so happy with them I called serv-pro and they came out the same day within 3 hours and the service rep was very knowledgeable and professional and did what he needed to do within 2 hours and informed me the next step to take place so I would know what to expect. He was also very accommodating to my schedule for follow up checks. In an unexpected situation I felt confident with my choice of service. Thank you ServPro!!

Great company hands down and very professional. I had some water damage in my home I called SeevPro and they were at my door in less then 2hrs. The crew chief on sight was very informative and explained everything to me that needed to be done in my home. Production manager Randy is very skilled and knowledgeable, he ended up detecting mold in my home and he took care of the problem immediately and sent a hygienist out to test my home and it was mold free within just a few days.If anyone is ever in need of restoration services I highly recommend ServPro of Bellaire.

Great service and great team.

After Harvey flooded 4 of our buildings (The Cathedral of Saint Matthew) we were left with the daunting task of remediation. Unfortunately we did not have enough resources to take it head on.We called the experts, ServPro of Bellaire, who quickly came to our site, evaluated the scope of work, provided a quote and upon approval their team began to do what the do best.The Servpro team entered our buildings room by room taking inventory (photos) of the damanged and salvageable items. The damaged items were moved to the debris area and the salvageable items were sanitized, boxes and moved to containment areas.After a bulding was cleared of all items or moved to containment areas their demolition team began the standard demo practices: removing floors (where applicable), removing 4 ft. of Sheetrock and insulation and hauling all debris away from the buildings.And if things could not have been worse we then discovered to have asbestos in two of the buildings. Fortunately, ServPro had the experience and contacts to quickly provide us the needed options to get the remediation completed.After the all the work was completed ServPro provided their documentation for us to submit to our insurance carrier for our flood claim.After the flood we have used their services for remediation service after a hard freeze cause one of our pipes to break.I truly recommend their service and will continue to us use them in the future.

Servepro was quick to respond.

Excellent service, very professional

Quick response, very dilgent. Always my first call.

Great job Sam

On time, very professional and extremely helpful in a stressful situation.