Just needed a piece of scrap carpet for under my pool I bought and called to inquire about buying a 12x12. The lady informed me if I didnt mind used carpet they have a bin next to their building, just cut how ever big of a piece I want for free.Its literally just for outside underneath my pool, no I dont care if its used! She was very polite and helpful. And if I chose to buy a piece of carpet they had very fair prices.

Two of Rugworks employees Jeff and Wes are completely out of line and unprofessional is an understatement. My landlord hired Rugworks to repair a bathroom floor. They removed the toilet and sat it on top of a hardwood floor with a plastic bag under it. As you can guess, the water leaked out from the plastic bag onto the floors, damaging them. After they were called by the landlady they came to my business. After being told the work couldnt be done today, Rugworks still sent out Wes to do work. We had to call the police after he tried to barge into my business in Cotati after being told he did not have authorization to do work in the bathroom today. He swore and yelled and wouldnt leave on his own until the police came. What kind of company has people like this representing them?Im shoked and would never recommend this company.

Rugworks provided exceptional service and assistance. We worked with many companies during our fire rebuild and Rugworks was one of the best. Cant thank them enough!

We were and his referred to Rugworks by a family friend. Jeff and his team did outstanding work and on schedule. From the initial estimate to product selection to installation, I felt we were dealing with professionals who knew the product, customer service, and were willing to stand behind their work. Terrific experience and highly recommended.

Great guys helpful and had exactly what I needed in a pinch, thank you!

Jon, Jessie, and the entire team at Rugworks provide extraordinary customer service. They are easy to work with, professional, and super responsive with their communication. They are experts in their industry and have the highest quality carpet & flooring products. Highly recommend Rugworks!

I wish I could say great; however I’ve experienced better. To begin with we were given a schedule date for the rug to be installed. We were called 4 days prior to our original schedule date stating that they would be there the following day. Which was four days prior to the date we were given. After much discussion, and several phone calls back and forth from this company, we were able to go back to the original date they gave us for installation. (Not without undue stress and made to feel that the error was on our part. ) On the day of the installation, two gentlemen in a white unmarked van arrived. When asked for a business card or reference or some kind of identification with this company, they had none available. The two gentlemen worked until around noon, and took off for an hour and a half for lunch. Of which only one gentleman returned and worked until the job was completed The second gentleman returned around 1/2 hour to completion of the job to help the first gentleman finish up the job. We were told that job would take around four or five hours. The Job took between 9 and 10 hours to complete.We had an additional piece of carpet made special for a room which needed to be cut and bound. It was not ready on the day of installation. We were called a week and a half or so later saying that the special carpet could be picked up. We were not offered delivery nor placement of the carpet. When we picked up the carpet, we inquired about delivery. We were told you should’ve requested at the time that we called!

Smart and experienced sales people, top notch installation.Would highly recommend !

Wow, I got Rugworks to come to the home Im moving out of to repair some bad damage my cat did to the carpet - she had clawed a hole all the way through it and scuffed up a pretty large area. Their Jeff came out and he is an artist at carpet repair. He was very personable, fast, and really knows his stuff.He did an absolutely beautiful, seamless job. You cant tell where the repair starts and ends - my moving helper and I actually got down on the floor after he left to try to find the edges of the repair and could not see it. Im so happy with their service! Bill and everyone I dealt with at Rugworks were top notch.

Thea guys are amazing .

Experienced and friendly

Great service