Was looking to test drive a Lexus sedan. Salesmen were great. But vehicle prices were steep (some by over $5,000) compared to other places looked at. Great place, but you can definitely get better prices if you do your due diligence.

Lexus service experience is an enjoyable one for me and now my 9 year old son. We have 2 Lexus vehicles and the main reason(s) is the quality, comfort, reliability and SERVICE. My son is so fond of going there and using his laptop in the office cubicles that hes always inquiring about when the next service is due.I really appreciate the support from the Service Manager (Ann). I have been visiting them for the past 5 years on scheduled maintenance on our GX460 and Ann has been most accommodating and professional in her support.Jeep up the good work and you will have loyal customers like me for decades to come. Beat wishes and Kind Regards

Nelson, my service advisor, provided excellent customer service as he always does. I initially went to the dealership to repair my radio but the entire process took several weeks because the 1st install of the radio was defective. Not sure why the problem wasn’t caught until after I picked up the car the 1st time. Im also not sure why radio assemblies are SO SO (over 3K) expensive at the dealership.

I had an amazing experience at Lexus of Rockville. Andres, was helpful, and understanding of my situation. He was very informative every step of the way to what was done to my car. He did an excellent job on getting my car done in a timely manner. I encourage anyone to Andres and to Lexus of Rockville. He would not disappoint you.

Well, my experience goes beyond the star rating! And I had a pleasant experience from the moment I stepped in the Ourisman Lexus of Rockville with a desire to own a Lexus till the moment I stepped out with the car keys. First, I met Mr. Seth, the sales executive who walked me through available options. He was able to connect with me quickly. His positivity and enthusiasm helped me make a quick decision despite loads of fundamental and very naïve questions. Next, the deal was closed, and the paperwork was effortless and quick. Finally, Seth gave me a presentation on vehicle features & made a follow-up call on the very next day to check if I needed any assistance. I appreciate that, and thats what made my overall experience very satisfying.

I really appreciate the outstanding services from Gabriela and Mr. Pierre. From start to completion of my transaction, their services was Absolutely superb! Also, Mr. Arnold our financial representative provided several options that actually exceeded our financial institutions offer. My overall experience with Ourisman dealership was excellent. I will tell anyone, this is the location to purchase your vehicle. Again, thank you Gabriela for your spectacular customer service. See you in 3 years, with a smile 😃

Happy to continue to be a part of the Lexus team!I had such a good experience at Ourisman Lexus of Rockville. I was able to carefully pick my next car and drive it to get the full experience. Very happy with my brand new Lexus IS 350 F Sport with all the bells and whistles. Many thanks to Rosanne and Arnold for helping me get into my next luxury car.

I got my RX350 from Lexus of Rockville last week. I was anxious but my sale person Pie Pie made me feel very comfortable. Thank You Amal for being patient and so great at what you are doing. Customer service was amazing from the beginning to end. I will definitely suggest their services to friends and family.

I have an 2008 RX400 hybrid that has about 108k miles. As always, at this point, I never know what they’ll find, but Lexus always comes back w great news and has my car done while I wait! The staff is always helpful and courteous and explains what work is needed. I always feel like my car is in the best hands which means my family is. Thanks Lexus! DK

The valet service is wonderful and so convenient. The gentleman was on time picking up and delivering my vehicle. I just love this service, especially since I had a stroke and have not been released to drive again yet.

Please, as always ...the place is clean, very organized and professional... especially regarding Covid -19 ... coffee, hot- chocolate, tea and water are there for you . The working force as usually is very professional, polite and supportive. I did deal with Mr. Andres... absolutely he has high professional standards. He did listen to my problems, my 350 ES Lexus sedan...did qualify the problems and providing solutions...and, he and his mechanical team did in record time the repairs .Also, Mr. Andres took all the professional measure giving a courtesy car /Lexus SUV for my daily needs. Please, his professional communication was above 5 stars, too.Pleass, overall this Lexus Facility is the best = professional standards & professional solutions & professional communication & professional support and treats ! Thank you Mr. Andres and the Lexus team at Rockville Lexus, Maryland !

First things first, I LOVE MY CAR. I had an amazing experience dealing with Ourisman Lexus of Rockville. I was able to get my car in a well-timed, expedited manner. When they found minor dents, they fixed it immediately without a problem. Looks and feels brand new. Everyone I dealt with was helpful, communicative, and nice. Yaw delivered my car in great condition. Great customer service from Yaw, Pierre, and Arnold!

I had an excellent experience at Ourisman Lexus of Rockville. Doug was incredible from start to finish while helping me pick out my new vehicle. The management team was very nice as well. Doug is transparent, kind, funny, and extremely professional. He clearly knows what he is doing and wants to build a relationship with his customers. I would definitely work with Doug and this dealership again and recommend anyone in the market for a new car to go here!

I brought my Lexus actually two weeks ago today. It was the best decision that I’ve made in while as far as purchasing a car. The salesman whose name was Yaw Pepra was phenomenal, he made me feel very comfortable with the decision that I was about to make. He answered every one my questions and made sure I completely understood everything before signing. Overall a great guy. The gentleman that worked with me in finance his name was Arnold Garcia he was very professional and I can honestly say he went above and beyond for me. We hit a little bump in the road, and he immediately got to the bottom of it. His mannerism and his ability to make things right just amazed me. My fiancé plan’s on getting a new car soon and I will definitely be bringing him to Ourisman Lexus Of Rockville to receive all the great accountability that these gentleman have to offer. Satisfied customer right here.Marcia Patterson

I was greeted right away and my car was serviced promptly. Everything was professional. My rep was great too (Anders).

Aaron was so responsive and efficient. He took care of my auto almost immediately after I drove it into the service drive thru. And, when he was told that the part was not in stock, he quickly ordered it. He made certain that my car was properly taken care of. And now, my car is now once again in tip-top shape! Aaron is someone you are fortunate to have on your team. And because of Aron, and the new valet service about which he told me, I’m seriously considering switching dealer service shops to stay with you. Thank you so much for the prompt, courteous, and efficient service!

Keiwei my sales guy made it a smooth ride. Go to him for fair, competitive, and most importantly no horsing around. Legitimate and efficient. Made it real quick and easy. Make sure to give this guy a ring if you need a lexus!

Mike was fabulous! Just fabulous customer service. The best I have had! Very pleased.

I took my vehicle in for the regular maintenance check up and Mike provided me with Excellent customer service. He kept me updated with a great timeline of completion from beginning to end. Most of all, he performed his duties as if he genuinely valued me as a customer and my time. Thanks Mike, i would recommend you to anyone, and thank Ourisman Lexus of Rockville!

Second car and will keep going back . As expected service was great and they were able to do my paperwork while I was out of town! Shout out Tony Rincon for handling things quick and easy and getting my car to me.

Traded in my car to get a CPO NX and Bill was so insightful and friendly. He made the experience as smooth as possible. He kept in touch and made sure I was taken care of. Easily the best dealership experience Ive had, and those are hard to come by! Shoutout to James, our finance guy for also being great.

Advisor Andres went extra miles to repair my vehicle patiently working with my 3rd party warranty. Car drives like new. Thanks Andres!!

Excellent service. Kewei Wu was especially helpful before and after the sale. I have great confidence in doing business with this dealership.

Doug was terrific and that is why we requested to work with him again. He sold us a Lexus in 2016 and we made sure to ask for him this time. The whole experience was extremely smooth and even less complicated than previously. We were very impressed.

I went to the Rockville Lexus dealership where I purchased and have serviced my cars for the past 17 years. My impression was that my car battery was getting weak after a few days of hot weather. Jimmy Baker the Service Advisor and Omar Perez the Technician performed a few tests and they concluded that the car battery and the alternator were working and performing fine. Thank you for the good and honest service

Ozzie is a wonderful part of the Lexus team....knowledgeable,thoughtful and patient. He always explains what I need, often shows me and always tells me why. I feel comfortable taking his recommendations because he has never steered me wrong and looks to prevent problems. His customer service is the best in the business.

Super friendly staff and great service. If you come to this dealership, please see Gabriela Ramos. She was amazing while I was looking for a new car to buy. She would give you all the details you need for whatever cars you have questions on, and she also understands your needs and what you are looking for in a car. I am so glad she helped me buy my new Lexus NX 300. She was so informative that my mother also visited her.

The experience at Lexus of Rockville was awesome. Very friendly staff and kudos to Nelson who kept me updated every step of the way. My car was promptly picked up at my residence and a loaner was later dropped off the same day. The next day when my car was done they dropped off my car at work and it was truly a hassle-free experIence. I can’t thank Nelson and the friendly staff enough. I will keep going back to the Lexus of Rockville and highly recommend them

I’m very satisfied with the overall service quality. I had minor issues with my car and the service advisor, Andre and a mechanic specialist were super nice and helpful. A great team work and great service. Highly recommended.

Following an accident, I was looking for another certified Lexus. The inventory selection at Ourisman was amazing. The response to my email inquiry was quick without being pushy. My appt with Joe York was also great. He was knowledgeable and professional. After deciding to purchase, the entire process was easy. I enjoyed worked with James and would definitely recommend this dealership to anyone looking to purchase. Lexus serve is always top notch.

Justin is very good. Courteous, Iiformatve, etc. Good guy. Good rep

Jimmy was absolutely outstanding when it came to customer service!!! If though my car was used, he still made me feel like I had a brand new one! Highly recommend this dealership for all of your service needs!

I always have a great experience when I bring my car in for maintenance! Lexus of Rockville is professional and efficient!

I could not have asked for better or more. Seth was incredibly patient. I had no plans to replace my current Lexus and I have no time. The car dealership world does not include the habit of good and fast communications and Seth did both like a boss.He clearly is a professional that shows no chinks in the armor. I cannot express deeply or thoroughly enough how much I appreciate that. No excuses, no blaming another person, just white glove service from start to finish.I might add that Im impossible to deal with. Im indecisive and I shopped elsewhere while maintaining my relationship and communications with Seth. I dont know how he put up with me, quite frankly. But he did with the finesse of a maestro. Thank you to the dealership and to Seth. I LOVE MY previously enjoyed Lexus!

Justin in service was great. He kept me well informed. He offered to educate me on the service requirements as a new Lexus owner. I’m well versed in maintenance requirements as my father is a master technician. I think the waiting lounge could use some updates and additional work spaces for laptops.

Joshua was patient, courteous and knowledgeable. We felt very comfortable working with him on the purchase of our Lexus.

Yuki was amazing. From the moment we walked in the door she was helpful. She went above and beyond to help me find my new car. She was knowledgeable about the cars and patient while I made a decision to purchase. If you are looking for great customer service go to Lexus of Rockville and ask for Yuki, you won’t be disappointed. 1st class service!

Picked up the car on time and returned clean and serviced. Jimmy is great at keeping me informed and giving advice. Not pushy. Just helpful. Service after the sale is great at this dealership.

9/28 update - Had our first service appointment with the dealer. Great experience. Mike in service was the same as the sales team - very friendly, helpful, knowledgeable. He even fixed something I had not asked them to do for me! Very pleased and will continue to use this dealer. Thanks Mike and team.Had a great experience with Lexus of Rockville. Tim, our sales person and James our finance person, were very friendly, helpful, knowledgeable, low (no) pressure, and easy to work with. They were fair with our trade, made sure we were fully taken care of on the car and followed up with us after the sale. Tim has been very responsive to all our questions even after the sale and we would highly recommend him and the dealer to anyone looking for a Lexus.

Justin is an excellent advisor! He always remember who I am and helps me get my Lexus right. I travel a great distance just to come to Lexus of Rockville because of his customer service.

Excellent service. Service representative Hose was very knowledgeable about work to be performed. Loaner car was ready and work was done in reasonable time frame!!!!We love Lexus of Rockville !!

Excellent service ! Professional, courteous all issues always resolved quality service guaranteed !!

Excellent customer service, polite and the job was done sooner than expected.

Drove my car in for regular maintenance and identified 3 items for them check on. When the service was completed 2 of the items remained unfixed.I had never had any problems with the car not running, but it broke down and shut off 3 times the very next day!Now I’m having a hard time getting Lexus Of Rockville to take ownership for the problem. Actually, I’m having a very difficult time even getting them to return a call.

This is our third lease with Lexus of Rockville and each experience has been wonderful. The professionalism, excellent customer service, and attention to detail that we have consistently experienced is unmatched. The team there has a unique quality and always makes you feel welcomed and appreciated and I would highly recommend Lexus of Rockville for your next purchase or lease. Doug, Jessie, Arnold, and the rest of the team, “thank you” for all that you do and for your continuous commitment to providing top notch Customer Service! You guys are doing it right!!Will & Marta

I have been buying or leasing my Lexus from Ourismans for years. Great team, great service and great value...Jesse runs a fantastic Team and we love Tony as our salesmen - they are always available...

Jimmy is awesome! I go to Lexus of Rockville for service because of him! He is always friendly and listens carefully. He has years of experience and his recommendations are accurate and subsequently helps prevent potentially large problems. He always diagnoses any problem correctly. Most importantly, he explains everything before work. I trust him because hes honest & reliable.

This was my first service experience since purchasing my vehicle. I was pleasantly surprised by the efficiency - it took less than an hour and I was back on the road. Andres was courteous, professional, and made the process a breeze.

Mr Josh, the sale person was nice and have a good human relations

Very bed experience. We go to store and they assign us a sales-peipei. It is good with test driving and introduction. When we negotiated about the price. she suddenly change. We politely show our bid. She think it is too low. then we keep increasing, she just keep the original price. that is fine. However, with time going on, she is getting more and more angry, speak with mood and keep the original price. We know we can not make the deal. She nudely said you guys can go, there is no room for negotiation. We decide to leave and politely said can we get back our information, ID copies and telephone.Then, she tears off our information copies off in front of us and throw it to trash!!! Can you believe? Really??How rude it is? It is turning my day down. I did not expect that we can not negotiate car price with sales. I did not expect that we get depressed by buying a car.Really Bad experience, I promised I would not come back anymore.

Ozzie has been taking care of my wifes Rx400H for more than 5 years. He is very friendly and we always discuss, prioritize services by importance and keep the car in a good shape. We have a BMW and an Acura but we feel the Lexus is most reliable and runs very smoothly as new even after 15 years of driving. Highly recommended.

I got a great deal from Tony James and Jesse at Lexus of Rockville. They hooked me up with a new RX350. They just make the buying process easy and more than anything I wasn’t pushed, I sent my folks to go see them as well and you should too. The whole staff right down to the administrative assistants were all very friendly and helpful and extremely polite. I will definitely be giving them a chance in the future to earn my business again.

I came to Ourisman from looking at an online search for the type of vehicle I wanted. It was an hour and 15 minute drive from my home.Once I arrived I was taken care of promptly. The staff was very friendly and professional. I thought it was exceptional that the Manager came out and greeted me and made sure I was satisfied with my purchase. It was worth the drive. Great customer service.

Had a great experience buying at the dealership. Bill was great in helping and assisting us with the whole process, from test driving and providing details of the RX350. Also, he helped us got a good deal with our car! If you want to buy a Lexus, definitely Bill is the guy! Thank you!

Jose is the best Advisor. After several bad experiences at other local Lexus Dealerships, I decided to give Ourisman Lexus of Rockville a try. I was not disappointed at ALL. They exceeded my expectations 😊. They are honest, caring, and trustworthy.

Good communication and a smooth, orderly process to get your car in and out. No immediate rush to bring the loaner car back if your schedule doesnt permit. Its worth going here for the service.

I recently purchased an Avalon from Ourisman Lexus of Rockville and it was definitely worth the hour drive to get there. I contacted them through cargurus and got an immediate response and updates. My salesman Yaw had the car ready for a test drive upon arrival and was very helpful without any pressure. The price was good and exactly as listed with no hidden surprises. The finance department was very efficient even though it was a busy Saturday. It was a professional yet relaxed experience and I would recommend them to anyone looking for a quality used car.

I received excellent service on my last visit to Lexus.

Thank you so much to Mr. Jimmy of service for taking care of my car. He is a super nice person.

Service department experience was so bad that I ended up trading the car in for a Porsche . They lied continuously ( Mike - service advisor), got a speeding ticket in my car, didn’t fix the problem, ect……. Go elsewhere.!

Excellent experience! Josh was outstanding. Based on our conversation, he had 2 cars waiting for us to test drive when we arrived. He went back to management when we asked for a higher trade-in value than the initial quote, and we received what we wanted. Overall Ourisman Lexus of Rockville has a well coordinated sales and finance team.

Mike was professional and considerate which was helpful given the magnitude of the needed repairs. His disposition and informative approach allowed me to feel comfortable with the choices I needed to make. Overall, great service and satisfaction with the result!!

Bill Lum the sell man he service very good!!!!

Hands down the best service team I’ve ever had my Lexus with. I’m confident my car will run as long as I want it to with it being serviced here. Great job!

Went in for routine maintenance, Ozzie was very kind, very professional, kept me updated every step of the way. At the Lexus Rockville location, they have always been thorough and take care of things in a timely manner, but Ozzie goes above and beyond to keep you informed and provide a careful explanation of what is planned - optional - completed, etc. They are lucky to have such great professionals working there!

Ive been a customer with Ourisman Lexus of Rockville for over 10 years and the customer service is always exceptional. I would like to give a little shout out to Jimmy in the service department! Jimmy is/has been my service advisor the entire time. He returns my calls right away, always very professional and is very efficient in getting me in and out of for service in a timely matter. So, Thank you Jimmy!! A+++Denese Margolius

Had a great experience at ourisman purchasing a used car. they made it an efficient and smooth process. everyone was very nice and I would definitely go back there again.

Great service department- jimmy was great. Even give loaner vehicle for certain issues. Expensive, but you are at a dealership. Would recommend the service department.

Seth was very professional and patient with all my requests. Seth, this review is long overdue but here it is. Right from the first time I spoke to Seth about the ideal car - including the price for the trade in- Seth was there to help me. He helped decide and avoid the headaches later on . He was very helpful and knowledgeable about features on the car and what to avoided on the new vehicle. I will always refer anyone who is in need for a trade-in or just upgrading a new vehicle to look for Seth. You won’t regret it. Thank you Seth for all your help and patience during that painful process of getting a new car. Thank you !

The service experience was excellent at Lexus Rockville location. This was my first time here so was unsure how things will go. Osborne was very helpful and explained the issues with the car without pushing me to fix it right away. I will definitely go back and request to work with Osborne and the free valet service was a nice add on!

Bill Lum is a very good salesperson, professional, patient and good service! They are a very good car sales department, good service, fast and professional! The overall feeling is very good!

I have mixed feelings about my experience purchasing a vehicle from this dealer. First of all, the salesperson, although professional, polite and very responsive, had no idea about the features on the car, so could not tell me about them during the test drive or after purchasing the vehicle. I don’t blame her for this however because she was new to the dealership. I do however blame whoever is her supervisor because they should have recognized this and paired me with someone who was familiar with the vehicle instead of me returning to ask for someone more knowledgeable to show me the features. The person they eventually did pair me with, Josh, was extremely helpful and professional.Second, I bought a certified vehicle and I’m not impressed with their certification process. The vehicle was missing a headrest which I had to contact them about and wait a few days for it to be ordered (that process was quick). Then it was also missing a mat in the cargo area. I was told that one was ready to be picked up but when I arrived at the dealership, it was the wrong color for my car. I was greeted by Seth Hamm, who initially was trying to be helpful but then became very condescending and said that I could not expect the salesperson to remember the color of my car because they sell so many cars, instead of just apologizing for the inconvenience for me driving there to pick up the wrong item.So overall, not as happy with the experience as I would have expected from a luxury dealership but Lexus vehicles basically sell themselves and I love mine.

They truly have the best service, and they go above and beyond to achieve customer satisfaction. Thank you guys again for your excellent service.

Very satisfied with the service. I bought my first Lexus at Ourisman Rockville, at an unbeatable price and benefits based on my research. K.Wu was very nice and accommodating. I appreciate K.Wu saying to call him for aby questions I have. It was pouring raining with a tornado warning in the area, K. Put in the car seat for me and turned on all the safety features. Totally appreciate that.Also, I did financing with Sasan, he took his time to thoroughly explain the pricing and offers to protect my car. He made sure I was comfortable with what I was paying for. This was a great experience.

Lexus of Rockville provides a unique experience in maintenance repairs. Jimmy provided me with options, and I did not feel pressured. They updated the computer software and lubed the panels of my window for no charge. Lexus of Rockville provides excellent service and a great experience!

The repair was fine, however Lexus told me they could not open the trunk of my es300 to finish the job properly. They told me my key did not work so I paid for the job and as soon as I get home, I opened the trunk with the key. Makes me think they really did not even try. Dont make excuses for doing a poor jobmy word its not like your a shade tree operation...dont act like one.

Superior service. They offered me a nohassle lender when brakes took an extra 2 hours. Nice.

Jimmy is outstanding! He pays attention to details and makes sure the service is done efficiently. He explains all options in a way that I know I make the right decisions. He has never failed me! I trust him completely.

Mike did an excellent job taking care of me! I appreciated his attentiveness and constant communication about the needed repairs and timeline. I will be back in 6 months!

Ozzie did a superb job servicing my Lexus at Ourisman of Rockville. He is extremely responsive, helpful, and efficient. He makes the whole process easy and hassle-free. I appreciated the pick-up and delivery of my vehicle. Great service! Thank you Ozzie and Ourisman Lexus.

The worst customer service I have ever experienced in my life. Jim who handled the service was very lackadaisical and held our car for another 5 hours without caring if I needed my car or not. They didn’t call us to settle their fees and lied they were trying to reach out. Though we were supposed to have paid for the service at purchase of the vehicle and someone took it out without our notification. That’s a long story. Other senior employees who value their customers tried to placate us but Jim had no regrets. Quite unfortunate, the car was delivered after 7pm. No one should have to endure such despicable customer service. I had no problems with the sales department. I would not recommend that individual handling any one’s service.

Osborne is an asset to this company, polite, patient and helpful. My car buying experience at this dealership was the worst with cons and lies. Osborne gave us hope that there’s still someone who’s honest and reliable. Had plans to purchase another Lexus in soon future but will NEVER buy anything from this dealership ever but definitely will bring our vehicles for service.Keep up the great work Osborne, we love you.

This was a great overall experience. The staff was gracious and the buying process was smooth. They beat my rate that was offered by my bank which was incredible. This is my second car purchase with them and I will likely continue to purchase cars there if I am in this area. I also LOVE my car.

Very efficient and customer focused service. Everyone was very helpful especially Fahd my sales person.

As Ive come to expect, my experience at Lexus of Rockville was wonderful. Ozzie came out to greet me as soon as I drove my car into the bay. We talked about my cars service and he knew my cars history as if it were his own. He was genuinely engaging and concerned about making sure that I was informed about everything and had a great experience. During the service, he kept me updated and clearly described what the issues were and what options I had. When my service was complete and after we spoke about everything in his office, he brought me back to thecar. So, it was very much a full circle experience from the moment I arrived to the moment I left. Even though I recently realized theres a Lexus dealer in Annapolis thats closer to me, Ill keep coming back to Lexus of Rockville because of how Ive always been treated.

Andres was very professional and handled our service appointment quickly. Always a joy doing business with Rockville of Lexus.

Locked down my second vehicle with Lexus. Seth Hamm made this process simple and quick. By far the best dealership I’ve ever worked with. Lexus has my loyalty not only because I have a great vehicle but the customer service I’ve experienced at this location is truly outstanding.

Drove all the way from Hampton, VA., to find what we were looking for and I must say, we were very pleased with the great service and attention to detail that the entire staff gave us while pursuing our purchase. We received a great deal and would highly recommend Ourisman Lexus to anyone looking for an excellent dealership that caters to the needs of the customer. Special thanks to Caio, great salesman that made it happen.

My experience at Ourisman Lexus of Rockville wasAbsolutely amazing. My Salesman Josh made me feel like I was at home. And, Josh made sure I walked out with a smile on my face.. I have found my forever salesman.. Thank you, Josh for making it happen. And last but not least if you are looking to purchase your next vehicle. Lexus of Rockville is definitely the place to go..

Great service, fast and efficient. Kept me informed throughout the process. Car was picked up and dropped back at my house within a few hours.

Jeff with Subaru Service was great. We came nearly closing and he went the extra mile to make sure we were taken care of. On top of that, he gave us a coupon to take off $60 off our bill. Look for him if you need any help with Fitzgerald Subaru Rockville.

We had a great experience at Oursman Lexus. Joe drove all the way into the city to pick me up so that while still car-less I could get to the dealership! He was happy to pull out various cars for us to see the different features, and let us know exactly what was on the lot in every combination.When he handed us off to the Finance team, they took all the time necessary to talk through the different options with me so I could really feel like I was making the best and most informed decision.I had a great experience and will be going back for regular maintenance, they’ve got a great team out there.

I had my GX460 serviced. My contact, Jose Miranda explained what service was suggested after the technician inspected my vehicle. I felt comfortable with the explanation for the suggested service and everything went off without any surprises. I would like to commend Jose Miranda on his following up with me and explaining the timeline and when my vehicle would be ready for pickup.

Mr. Yaw made the whole experience easy! He was knowledgeable, patient and professional!! Those tools are essential in a quality salesperson!! Thanks!!

I had an amazing experience at the Ourisman Lexus of Rockville, the Lexus Team greeted me as soon as I walked through the door and at least two members offered me water before discussing my big Lexus wish list. Kofi made me feel empowered and in control the entire time that we meet. We looked at several cars before I found my Black on Black Lexus 300 NX. The purchase was quick and topped off with a BIG Red bow. I will definitely come back to them in the next 10 years for my new Lexus.

Jimmy communicated well with all my needs. Everyone there was helpful and pleasant.

I cant imagine an easier experience. I searched so hard to find this car. They offered it for a fair price, gave me great service, so I bought it!Josh had the car ready for me when I got there and felt no pressure from him and he was very nice.The Sales Manager Willie introduced himself when I got back from the test drive and that made me feel even more welcome. I later had to lean on him for an issue I had and they quickly made it right. That means a lot to me.The Finance Director Amal exceeded my expectations and beat my credit unions rate. She also made me feel very comfortable and the paperwork was so easy.I have been in the car business for more than a decade holding a wide range of positions. I know a well run dealership when I see one. Thank you Lexus of Rockville. I love my ES300h.

My 2015 RX350 was due for service. I was happy to find an option for the complimentary Service Valet pick-up and delivery for my vehicle’s service appointment at Ourisman Lexus of Rockville. To say I was highly impressed by the level of service and quality of customer care is an understatement.From the convenience of scheduling the appointment online to the follow-up Ourisman CarCare To Go Valet confirmation, and the progress alerts for the vehicle pick up at my home, the vehicle arrival at the dealership service center, and the return delivery of my vehicle to my home… the entire process and experience did not disappoint.It was the top-tier quality of service that I expect and have grown accustomed to from Lexus… except this experience offered a more personalized flair with the complimentary CarCare To Go Valet pick-up and delivery service.Andres kept me informed about the service being performed on my vehicle and the expected cost for service and conveniently facilitated final payment over the phone.Throughout the entire process, I felt that Ourisman Lexus of Rockville valued my time and appreciated me as a Lexus customer. (Especially since I purchased my 6th Lexus RX350 from a different Lexus dealership in the area.)No Traffic. No Waiting. No Hassles. No Problem. This was a fabulous service experience! I will have my Lexus serviced at this dealership again.

Ourisman Lexus of Rockville is awesome! Excellent staff, good ambience in the showroom, wide range of cars. We just went to check out the GX460 and we are the proud owner now! The sales person Pie Pie is having a through knowledge about the product, very understanding, explained about the great features of the GX460 and we got impressed!And they offered me the best price than any other dealership. We got an amazing deal! thanks to Oruisman Rockville! You guys rocks !

I was greatly pleased with the service I was provided by Shawn, he was very friendly. His customer service was superb. He spoke to me as if I was a valued customer and my business was greatly appreciated. The dealership was clean and supported the socially distance standards. I will definitely recommend Ourisman Lexus to my friends and Solders.