Scheduled oil changes for 2 cars here which were supposed to include tire rotations (I can change my own oil, so the battery check and tire rotation are the main thing I needed). The first car has fairly new tires with about 10k miles on them so I knew they were due for a rotation. Upon picking up the car, I was told the tread on the front was better than the tread on the back tires so the tires were not rotated. After some research, I found that for this car the best tread is supposed to go on the back so this was the first red flag that I planned to address on the 2nd visit.On my next car, they said my 2017 tires were dry rotted on one side so they would not be doing the rotation. When I asked again about the previous cars tires not being rotated, I was told something different than the day before and, after some back and forth, was finally told simply that the policy is if the tread is different on the tires, they could not rotate them. So if you need a tire rotation, I recommend going somewhere else AND if you only want an oil change prepare for a near 2 hour wait.

Angelo was a great help, took time to explain the options and everything! Quick and easy process as well as good prices too. Would definitely recommend.

Wonderful experience today. Brought my car in for a tire replacement. Lucy was extremely helpful and walked me through the whole process. She explained all tire options to me when I dropped my car off. Everyone there was so friendly and thorough. I will definitely be taking my car back for service at this location. Cannot say enough positive things!

Lucy and her team are great! I was a walk in on a Saturday and they were able to fit me in for a couple new tires. The mechanic found a few minor additions to my original repairs which I was alerted of and approved. They were able to complete the job in the exact amount of time promised and under budget! Would definitely return and recommend this location.

I made an appointment online then called to make sure the tires were in stock. Lucy was very kind, knowledgeable and thorough. She made sure I was okay with having my tires replaced with non run flat tires which I never I had on the vehicle. She was very upfront with the wait time and had me out the door sooner than expected! I highly recommend this location as the customer service was superb.

Great customer service and pleasant experience overall. Lucy was extremely welcoming with a great sense of humor, professional and detailed about my service. Thanks NTB for hiring yet another great employee!

Great service and great quality. Lucy was great, she was super nice and super helpful! Will definitely be back. Highly recommend

Lucy was the best. You took her time to explain what was going on with the service I was there. She is definitely a keeper for your organization.

Lucy was very helpful and nice! She was easy to work with, explained all options, and answered my questions thoroughly. I’ll try this location again.

I had a great experience at this Store. Lucy was very informative and professional.I definitely recommend this location.

The store manager lucy is great i stop coming here for some time now because of past bad experience but when i say she has turn that store around service wise the place is nice and clean it was awesome will always come back.

I was totally surprised by the high quality of the service and attention here. Angelo and his crew were very efficient and gave me great confidence. Not just a tire place. I will come here for service now, not the dealership. I very much appreciate the experience.

Lucy is the BEST!! Caring fast and efficient! I will definitely be back.

Friendly service. Explained everything will. Manager she is great.

Lucy was amazing!!! She had 4 customers in the store and she dealt with them all in a timely and respectful manner. Lucy and Angelo ROCK and have phenomenal customer service skills. You have a great team here. Thank you so much for all your help.

Lucy was great! I came in for new tires and she made the experience very easy. I had originally come in for a different set off tires that were less expensive but they were out of stock. Lucy advised me and helped me find a good alternative.

My wife and i were stuck on 270 i called in talked to lucy she told us to come in and they will take care of us and indeed they truly did it quick and very professionally .. thank you lucy and team for getting us back on the road

Great service, Lucy was super helpful, pleasant and on top of things, definitely recommend this place.

Terrible, terrible experience here. I would not recommend to anyone.The store manager at the Rockville location, Lucy gave me a call AFTER I made an online appointment in advance (and been verified and sent an email verification of my appointment) to notify me that there was a conflict on their end, since SHE placed in another in-person appointment with someone in store.Instead of treating me with satisfactory customer service, she decided to proceed by first incorrectly pronouncing my name, interrupting every sentence and question I had about the internal issue, and long-windily expressing to me about how qualified she is as a manager to address such issues as opposed to helping me find an appointment that works for both of our schedules or even calling the individual she scheduled in-person with and seeing if they were a bit more flexible.In an unprofessional manner, Lucy made it a point to not even apologize for the error in the inefficacy of the system.I just wished that her attitude and customer service was at least a little better even for me to even talk.Lucy claimed that she did see my appointment in the system but as far as she was concerned it took no priority, neither was it valid as far as she was concerned since she made an in-store appointment. Lucy also lied and stated that she did not know the reason for my appointment although it was explicitly stated in the reservation as you can see in the photos below: Tires Check and Advise.Lucy also proceeded to impatiently emphasize that she was unwilling to see both the customer that she registered and my online appointment with disregard to any form of decent accommodation or resolution. I had to implore her if she was willing to choose another time outside of my work hours or if she could check with other centers that may be able to do so and she refused to accommodate.As a mannerly and respectful person myself, I would not recommend to anyone who is not looking to be overly assertive to get their tires checked or even receive the most basic level of customer service.

First time there had a good experience. Mechanic was efficient, performed good work, and sound advice.We returned today to get the additional work the mechanic recommended. The mechanic wasn’t there but the manager was. She insisted on up selling us on additional but unnecessary work. I doubt she has ever turned a wrench and her customer service skills weren’t anything to brag about.

I had come here about a month ago to get a tire replaced and they suggested that I swap all 4. I compromised, agreeing to change only the front two. They said that because that would mean I get to keep the other two tires, they couldn’t help me. So I just got the one front tire replaced.I came back today to get the other front tire done and the complete opposite experience happened under new management. Angelo, the service manager not only found me a discount on 4 tires but he said I could take the last tire home with no problem. Lucy, the store manager got me in and out without an appointment. It was a fast and hassle free. Lucy even had the tire wrapped up for me. The service here had been sub par before but I figured I’d give it another shot because I don’t like to judge off one experience. I’m glad I did because the customer service here is unbeatable. Will be only coming here for service from now on.

Angelo and Lucy could not have been to nicer to work with. A pleasure. Tire balance was done well, on time, and their price was lower than others.

Very good service. I was kept in the loop from inspection to completion. The location called me when the vehicle was completed (ahead of the promised time) very organized team.

Their service is very fantastic. I needed the tires replaced at such short notice. They had the wrong size of tires but they were able to receive and finished quickly on the next day which was less than 24 hours. The guy named Charlie is a friendly guy who explained to me things about the tires and stuff. I appreciate that. There is a lady who knows ASL (American Sign Language) meaning she can communicate with deaf people like me. I will recommend this to anyone at this place :)

Took my car up to this location and Angelo made my visit very pleasant. Cleanest car facility I ever visited. Very professional and knowledgeable. I will definitely be coming back and recommend that you all do the same.

First appointment scheduled for 5:30pm, received a call at 6:59am on the day of the appointment to ask if I can go at the location at 11am. Tires were not i stalled until 6pm.Second visit to remove a screw from the tire, scheduled appointment for 12:30pm, and was told to wait 2 hours for that minor repair.Would not recommend!

Quick service. All went as expected. Make an appointment!

Lucy helped me out when I was in a pinch and needed tires fast. She got my an appointment same day, found me a good set of tires at a good price, and was very helpful and knowledgeable. All in all a great experience!

Lucy helped us out so much! She was so sweet and accommodating. She walked me through everything calmly and made sure I understood what was going on. I am definitely coming back! This was a great experience!

A pleasure as always. Very professional and courteous customer service. They gave me a great quote on a new set of tires and took care of it quickly!

We love NTB! This is our go-to place for oil changes, and even the more complex services- always reliable! Our visit there today was wonderful thanks to ANGELO PRANDY, the Service Manager who helped us with our oil change. He was knowledgeable, straightforward, and he was very kind as well.

Ordered tires online and selected this facility as installer. The installation and alignment was done properly and in the timely manner. The business premises was clean; the staff, Angelo and Lucy were courteous and professional and answered all my questions. Overall I am satisfied with the work and charges, and will consider it for future services.

First time at this location getting my oil changed. I usually have gone to NTB to have this done because they do such a good job. When I checked in for my appointment, the technician was thorough in going over what was to be accomplished and was polite and professional despite having to deal with a sort of testy customer before me. My son and I walked over into Rockville Town Square and we were called back when the oil change was done. Got back here and was out-processed by another professional technician. I know Ill be back to this location.

Excellent service! Angelo Prandy was a pleasure to work with. He knew what he was talking about and he helped me save money! I’m definitely recommending this place. Be sure to ask for Angelo!

I made an appointment to bring my car in here for two tires and an alignment. Rather than billing for mount and balance, they rung me up for 0.6hrs of body labor - twice the shops listed rate for mount and balance.I had my tires shipped here becuase Tire Rack had them listed as a partner. I will contact tire rack and inform them of this shops practices.

Wonderful staffs. Lucy, store manager, is the best. She is very helpful in every step. Thanks so much!!!

Lucy was great. Very personable!

Very pleasant experience. The staff is highly professional. The manager knew who I was even before I open my mouth. Amazing

Absolutely great service here Lucy & Angelo are great manager I lost faith in coming here because of bad pass experience with the formal manager but when o say Lucy and Angelo made me rethink my thoughts on this place I really did. Nice clean place clean speedy service everybody works great will always come back here better then any NTB in the area!!!! Great job Lucy & team

The workers here are so helpful and they know what they are doing. The new manager Lucy is very polite and the technicians Robert, Cliff and mariame are exceptional workers. They make the store amazing with their service

Nicholas was extremely helpful. Highly professional and reliable!! My company truck tires were in stock and were quickly replace at a real good price. Wouldnt go anywhere else but here now.

Today was my second visit to this location. Lucy and her staff are courteous, professional, and always helpful. I always bring busy material and never have to use them, because they are so efficient. I returned to this location because of the exemplary service I received from Lucy my first visit. Being new to the Rockville area, and my regular mechanic being 45 mins. away, I am relieved to have found a service provider who mirrors what I am use to.

I had an appointment for 1pm to get an oil change. I arrived at 12:30. After waiting a few minutes Lucy called me up to the counter. I asked her how long would my service take and she said about an hour in a half. I was disappointed at her answer and I expressed that I did not know it was going to take that long. I also told her that I know I am early but I still did not expect to wait for that time period. She then said that she would see what she could do. Well she was able to get my car serviced immediately and my car was finished at 12:57. I thanked her repeatedly and told her how grateful and thankful I was for this fast yet efficient service. Lucy told me it was her pleasure to serve me. THANK YOU AGAIN LUCY!

I had the privilege of working with Ms Lucy who took immaculate care of me! I trusted that when I left my vehicle it was in great hands w her staff.

I had a wonderful experience Lucy the store manager she was very polite, explaining in detail what my car needed. Thank you so much LUCY for your great customer service.

Lucy and her team were so quick to help. I felt heard and taken care of. It was a relief after a stressful morning of finding a dead battery. If you need help, Lucy and team are there for you!

The customer service at this location is amazing. Lucy has provided great communication skills and seems to be well organized. I prefer this location then any other in Montgomery/PG county area.

I haven’t been to an NTB before. But I would say the Rockville NTB has a great staff. Specifically Angelo Prandy was very precise and courteous. Answered questions and set the right expectation of the time and what was going to be done to my vehicle. Highly recommended.

Thank you Lucy for all the help with my service today location was great clean friendly she’s great and her team

Excellent service. Angelo Prandy went above and beyond to resolve the issue with my payment. Will definitely be recommending for tire replacement.

Angelo showed me great customer service skills, kept me informed of issues and concerns of my vehicle, once vehicle was complete, I was notified in a timely manner. Out of the NTB locations I have had my vehicles serviced, this is the best one.

Honest and really great. Angelo is very professional and friendly. Highly recommend this location.

Great customer service! Nick spent 30+ minutes with me on the phone selecting tires and was extremely patient! Would definitely recommend!

Lucy Provost is a lifesaver as i was leaving on a trip after Good Year ordered wrong tires she is a wonderful knowledgeable manager

Lucy Provost, Store Manager, courteous, professional, Used proper Covid measures, Car service/repair always top notch!

Lucy was the best! Amazing service. Highly recommend the Rickville location.

Purchased 4 new tires two weeks ago, one started losing air. I called and Lucy was able to get me in. The tech found the issue and fixed a problem. Lucy provided a detail explaination of the resolution and walked me through the diagram. Thanks Lucy for providing great service!

Angelo A Van Prandy was absolutely excellent. He had an immense level of respect and all in all my experience at NTB was great.

Lucy was so helpful from the time I called in to see if they accepted last minute drop ins to providing clear information on options to generally quick service. I recommend this team of professionals!

I needed new tires and came to NTB to get them replaced. Lucy was very professional and helped me get my tires replaced in less than 2 hours. The pricing was great and it was very easy. Thanks Lucy!

Thank you yo Lucy and team for clear explanations and great customer service!

I had a wonderful experience with this location. Lucy the store manager. Mariame and Robert are wonderful techs they took great care of my accord!

I came to this location today for new tires and Lucy was awesome she choose nice reasonable price service was awesome kudos to her and her team

The service at the rockville location was terrific and efficient. I came in for an alignment with an appointment. The service here was better than other locations.

Lucy did an awesome job and was so helpful and friendly!! Great experience

Outstanding service...Lucy..Angelo..and the mechanic...extremely knowledgeable ...you rock!!!

The manager Lucy is wonderful. Mariame and Robert go above and beyond to make sure my car was well taken care of.

Lucy and her staff are my go to for all my cars. They are responsive and highly efficient.

This is one of those tire shops where apparently you’re supposed to remove the tires by yourself, they won’t actually do it for you. Yes, they have power tools that can do it in mere seconds, but you have to fish out your own tire iron and remove the wheels yourself anyways. Hey, I just walked away from their stupidity, I didn’t make them stupid.

My experience was great. I was finished in 2hrs which was perfect!

Angelo was fantastic. He is competent and has en excellent character

Angelo amazing customer service, demeanor.Awesome service cant say enough.

Lucy, Angelo, and Nick are absolutely amazing at getting my car worked on right the first time without issue

Nick and Angelo were extremely helpful. They explained my options and made sure I was getting the best options for my vehicle.

Lucy just went above and beyond to serve us in an emergency and closed a great deal on 4 new tires !!! She is very professional, caring and an asset to NTB !.

Angelo helped me and had great customer service. Great locations and prompt work.

Lucy the store Manager and her entire crew were very professional. They let me know all the cost up front. Provided with al the info I needed to make a quick decision on the benefits of the wheel alignment package. Ive been an NTB customer for over 15years and they will continue to get all by business. Thanks Lucy

Lucy was very helpful and I appreciate how she fit me in and send me back on the road. I had a great experience changing tires thanks to Lucy 👌♥️

Great service. Friendly and reliable. Angelo Prandy was great to work with.

Fast and organized. NTB has fair pricing and timely turnaround while you hang out at the Rockville Town Center. Thank you, Lucy!

The service at NTB Rockville was quick and timely. Especially on a holiday weekend! Will be back in the future!

Angelo was awesome. I needed a new tire on a full spare. In and out in 15 min

Great services! The store manager and employees were really nice and honest!

Fast, easy, professional, and kind service over here! They got my tire fixed in no time on 4th of July weekend. Thanks!

Adam was amazing and really gave me a lot of great information. There was a good deal on 4 tires and I needed an alignment badly. Will definitely be back.

Nick was very professional and took good care of me and my car.

The store manager Mrs lucy provost was absolutely great . I needed to get in for tires she set me up for sn appointment got me in and out in 1 hour in half the place was clean she runs a pretty nice store kudos to you I’ll always come back for that phenomenonl experience

Quick and easy. Did a moderately difficult repair extremely quickly.

I appreciate the friendly service exhibited by Nicholas and Angelo, and the quick work of the technicians to align my wheels.

Lucy was awesome very professional a great manager down there in Rockville

Nick did a great job helping me out in a last minute issue and was great with service quotes

I was able to set an appointment quickly for replacement of all four tires and man, these guys/gals are awesome.

Manager was awesome. Gave me quick and good help. Thank you!

Angelo Prandy was amazing!!! Super helpful

The service was great. Nic and Angelo were a big help. 👍🏾

God awful place! 7 service bays yet only 1 mechanic, all day Saturday. So they rank customers by potential profitability and cancel the rest. Shop for tires elsewhere.

Angelo was very helpfull and professional definitley recommend coming here!

I came in a while back for a full set of tires for my Ford f350 with no idea what I wanted or needed for my truck. The service manager Lucas Krause was a breath of fresh air. He was extremely professional, knowledgeable and resourceful. He went above & beyond to help me find the perfect tires that suited me & my driving habits best. He really knows his stuff!! Due to my experience with Lucas I wont be taking my truck anywhere else. 10/10 strongly recommend.

Excellent costumer service from Angelo Prandy and staff.

Angelo did a great job I’ll be back