Had the experience of dealing with Diego/AaronDiego was very patient & transparent. We were very undecided but he took his time and provided a-lot of knowledge. We settled for a wonderful car. Aaron (finance) was very helpful and answered all our questions. He took his time to explain everything. He made us feel at ease with our purchase.

I’ve dealt with many different dealerships over the years and I have yet to come across as good of experience as I did with Josh + Kevin @ Herson’s Kia. They were friendly, transparent and helpful. Even though supply has been limited for the Telluride, Josh reached out whenever they got a possible option in stock and I appreciated his no pressure style of sales and help. He continuously provided me exceptional value. The sales manager Jazz and GM kevin were also helpful in getting the deal done and made sure they listened to my needs. I highly recommend working with this dealership and Josh specifically if you can request a salesperson. Aaron in finance was really helpful in explaining the buying process and all the documents that needed signed. Overall a fantastic experience as a buyer and I couldn’t be happier with my purchase

We did not planned to purchase on the day of our first visit to Hersons Kia. However, after testing driving the Stinger (1st choice) and the K5 (not in contention), Edgar F. was so patient with us as--We--took him on a short journey through the numbers. Edgar asked the questions and we responded with what WE wanted and arrived at the right numbers. He made us feel comfortable and in control of our decisions. Pressure was absent at this meeting. Not much later Edgar walked us to our new car. Showed us the awesome technological features of the car, then placed the temporary tags on our K5! This was an awesome way to end our day.We are very pleased! Thank you!!

Mr. Ken, Jazz and Diego are all amazing….Superb customer service!!🤩🤩🤩 I’m a first time buyer and they help me to get the car that I wanted. They even help me get a great insurance so I can get the car.I would highly recommend this dealership. They go an extra mile to help you.

My day at Hersons car dealership was great johnathan made the paperwork process so easy. He was patient and kind, he allowed me to makeup my own mind he wasnt trying to make a sale. He wanted me to have the right SUV that suited my personal style 😎 so he walked me through all the options that were available on the lot so I wasnt missing out. And I must add it was a 92 degrees weather we were both sweating and gasping for air, very humid. But he was patient, and he allowed me to choose a SUV that even know, Im in bed thinking about my brand new telluride its my dream come true. Im truly pleased with my purchase and Im so happy I went to Herons Kia. Thank you jonhnatan for all your help. And to Kevin it was nice breaking down APR with you. So Im editing this review because this topic which I will touch on happened to be be advised that if you do decide to make a purchase on the very fabulous telluride (lol) I do love this SUV. Ok lets stay on point Koanna, please get the added insurance at first it will seem a bit expensive nò alot expensive but let me assure you its worth it I should now. Just over a month after getting my ride I had a flat tire on the 495 no less the good thing about having a flat tire is KIA road side assistants they were there in about 20mins tops and they stayed in touch the whole time, tire change was really quick, and I was back on the road. So here is where the added insurance comes in, I took my SUV to the dealership to get the tire sorted out they told me I needed a new tire they ordered the tire when all the repair was done I was slapped with a bill of $359 oh yes for one tire. But I had my road hazard insurance so that covered the bill no one wants to pay that kind of money on a brand new telluride. So please cover your expensive purchase.

I recently purchased a 2021 Rio from Hersons. The experience was painless and enjoyable. Everyone I dealt with provided exceptional customer service. I would especially recommend Ralph Chavez who was my Sales Consultant. He is friendly and took the time to answer all my questions. I highly recommend this outfit.

Isaac Ulate was an awesome in explaining all the features of the 2022 Kia Telluride going the extra mile to sit down and explain all the finance options

Drove an hour to check out their used cars, wasn’t expecting to purchase anything that day. Edgar came out and greeted my husband and I. He took his time helping us find the car that met our needs. After spending hours discussing leasing v purchasing options and numbers, we decided to purchase a vehicle. Edgar and Aaron at finance made the experience of purchasing a vehicle very pleasant.

This was the BEST car buying experience I have ever had!!! From being welcomed through the door by my Salesperson Joshua Detrick, the finance manager that worked my case, and the finance manager that walked me through the contract signing on your super cool docusign desk and provided me a thumb drive of the documents, the process was seamless and the customer service was OUTSTANDING!!! Hersons Kia has a customer for life!!!!

The employees here are very knowledgeable and easygoing. I worked with Ralph and he made the process simple and painless. There was no pressure or tactics to try and convince us to purchase. Would definitely recommend.

Diego DelAguila was the greatest salesman I have ever had experience with. So I strongly recommend him to get you, your favorite car.It was the easiest dealership I have worked with. I was in and out in 3 hours. (Hersons Kia) was efficient but also made sure that everything was covered at the best price in town. I recommended anyone to go see Hersons Kia. All stuff are friendly and nice.once again Diego thanks alot for your help and your time. Diego helped me late night so I can finished my deal and have my telluride.

We had a great experience and the best seller in Hersons Kia. Thank you Isaac for your flexibility and patience with us!

As a customer who drove over an hour away. Sales associate, Ingrid Paz, assisted me ensuring that the numbers worked in my favor. They made the process easy and I didnt have to do much. There is nothing greater than leaving a dealership with such satisfaction. Thanks Hersons for ensuring that I was able to get the vehicle that I desired that ensure that me and my family are well taken care of. The pic attached is what they was able to get me into and it rides like a dream.

Dealing with sales rep Diape was great however dealing with finance manager Aaron Little was bad. Diape was very transparent with us and straight forward. If he didnt know the answer to a question he went to ask someone instead of guessing. Very professional.We worked with Aaron to finalize the paperwork and it was the opposite experience. A question came up about the warranty covering the battery to the hybrid unit and he insisted he was right even over his co worker. After checking he confirmed he was wrong. He then advised we had to get a smog check for them to send us the tags. After explaining to him that we did not have that where I lived in VA he again insisted that we had to get it done and send it to him before they would ship tags. I asked if it was possible to title the car in CA as we were moving there and he at first stated he did not know and would ask. After speaking with the manager he advised it would be easier to register it in VA as they knew nothing of CA and their rules. A couple days later I spoke with the lady that handles the tags who was very polite and advised we did not have to complete the smog inspection as it was not required where we live. She also advised it would be much easier to title it in CA and that we would just have to complete some forms to get it done. Approximately 30 mins later I get a call from Aaron stating that it could not be done and that he already told us this. I’m not sure where the disconnect is and why it couldnt be done. At this point its easier titling it in VA then to fight with them on it. Aaron then called requesting that we complete the google review because that’s the only way he gets paid.

I bought the 2022 Kia Telluride over just a week and then there are constant LCD issues with the odometer as the LCD goes blank. Apparently, after reading the KIA forum this is consistent problem with the LCD

We recently purchased our first Kia and had an outstanding experience at Hersons Kia with Mikael Ashine and the entire team. The experience was transparent and no one was pushy trying to force us into a purchase. They answered every question and walked us through everything. I would recommend this Kia to anyone.

We recently purchased a 2022 Kia Carnival from Hersons Kia. The experience was solid- our salesperson Josh Detrick was patient with us, he listened to what we wanted, and made the process a breeze. When we told him that we werent ready to make a decision yet, he was very understanding and not pushy in the slightest. He let us make the decision on our own time. Very happy with our experience and our new vehicle is great. Thank you again!

I had no problems purchasing my new vehicle Ken Mitchell helped me choose a vehicle with no hassles!!! The manager was also very helpful! Thank you Hersons.

Wonderful place and people! I was lucky enough to sit down with Ingrid as my sales consultant. She was incredibly informative about the Kia I was looking to buy. Even though it took forever to get my insurance sent over, she was really patient, kind, and made great light conversation with my significant other and I. I also sat down with Josue to go over the financing and extra packages for my car. He was very informative and helpful. Everyone here was very nice, calm, and collected. It was a wonderful experience and I would go back again.

I recently purchased my son’s car at this location. It was very unexpected purchase but thankfully to the amazing team they have it was a very smooth process. I would like to specifically thank Mr. Daniel Gomez in finance for breaking down my purchase leaving me no doubt that that this was the right car and price for me. He made me comfortable to ask any questions and answered with no hesitation. He also gave me his business card in case I had any other question. I truly appreciated the patience and willingness to help with my purchase. Months later I am still very happy with my purchase and will continue referring them to anyone I know that may need a used or new car. Thanks again Daniel and Team!

Had a great experience recently working with Ken Mitchell during the purchase of our new Kia Forte EX. We were able to negotiate a good price for our trade and purchased the new car at what I think is a very fair price. Ken was very helpful during the entire process. The Forte EX is a great car. My daughter Ana and I are very pleased.

After visiting 2 other Kia dealerships, I bought my vehicle from Hersons and so glad I did. The staff was amazing to work with, especially Edgar. It was by far the best car purchasing experience weve had. We left with the vehicle we wanted for a fair price and had a really nice time while we were there. We passed several Kia dealerships on the way and it was well worth the extra drive to work with a great staff and business I feel I can trust.

Great experience! Customer service was amazing and attended to me very well. Very happy with my purchase! Thank you Ingrid.

If you are looking for a new or used car look no further. Best car buying experience I have ever had. Ingrid gave us excellenct customer service and was able to answer all our questions. Aaron and Kevin were amazing as well and gave us a great deal on our new car. Overall we would return and recommend them to everyone.

A great used car experience! First off, let me say, in terms of junk fees and ridiculous processing fees, you WONT encounter that here. I previously called another dealer in MD because of the low price of car advertised. When I asked about their fees, I found it would add another $1500 to price of car! Ridiculous. Hersons has no junk fees, and the processing fee is one of the more reasonable ones you will encounter in your used car search. The salesman I worked with (Diape), and manager (Kevin) both went the extra mile in customer service. They were friendly, no hard sale tactics, and worked with me on my concerns. Used car lots are usually a place where you expect a battle. Not here! Pleasant surprise, and job well done Hersons!

We purchased couple of vehicles from Herson’s Kia in Rockville and I have to say the customer service wasn’t always part of the process that left us excited.HOWEVER,That has changed this week when one of our vehicles needed some recall work.I scheduled an appointment ahead of time, brought in the vehicle first thing AM and was greeted by Arturo at the service center who was very professional, polite and made me feel “at home”.I do need to point out the recall was not done the same day and despite nobody letting me know until I called to touch base around 5pm, Arturo was there to make sure the inconvenience level is minimized by providing a loaner vehicle and assuring the mechanics are working on my car while the dealership would substitute my transportation.The next day I received a phone call from another gentleman at the service dept, perhaps the manager, letting me know my vehicle is ready to be picked up (10am).My recommendation for the management: keep Arturo and people like Arturo as close as possible. Would have I been a different type of customer, or would I be treated differently (as I was in the past in this dealership), there could be a customer service issue. This way, I can actually recommend people so long they’d be serviced by Arturo who made sure the problem is addressed promptly, upfront and with solutions instead of excuses. Additionally, I feel like Arturo’s composure, attentive approach and excellent customer service skills truly made the difference in this case and I’m confident other customers feel the same way.Great job Arturo & Herson’s Kia!

I would like to THANK Jazz first of all for going above and beyond working with me. Secondly I would like to THANK Ralph Chavez for the outstanding customer service. Ralph explained everything concerning my new vehicle. Not only that if I have any questions or concerns call him. I am a big fan of CUSTOMER SERVICE I can say HERSONS KIA knocked it out of the box. If you are looking for patience and great dealership please call them.

Amazing customer service!I received help from Suzie and she gave me a wonderful experience. She knew exactly what kind of car I was looking for, made me feel comfortable with my decision best feeling was not feeling rushed. Josue helped as well and he was great! Appointment went a little over lunch time and I was even provided with pizza I am a happy client! Thank you Herson’s Kia!

The entire experience was amazing from the minute I opened the door. All sales personnel were busy with customers. I went in with a purpose. I was met with smiles and great customer service from the top down. It was straight forward, no bs, just good people selling quality vehicles. I was able to get something my growing family needed, and we came out with a beautiful vehicle and smiling kids. I appreciate the entire team and highly anticipate returning to keep our family riding with KIA. The sales Manager Kevin and salesman Rafael knocked it out of the park with amazing customer service and knowledge of the vehicle.

My service experience hasnt been the best,but the service manager Josh has taken over my concerns and I feel we will have a positive outcome. I will update after my next service appointment addressing my concern.

We had a great experience buying from Herson’s Kia. Our sales rep, Isaac Ulate, was respectful, easy-going, and all-around great to work with. He wasn’t the least bit pushy like some car salespeople are. Issac was also very knowledgeable about the vehicle we wound up buying and explained the differences in features among the trim levels very well, making it easier to make our decision. The manager and finance team were equally easy to work with and were able to work out a more favorable loan. The car is great and we would return to Herson’s in the future. 👍👍

My experience was great. The service was great. I was kept up to date of the progress of my vehicle using terms that a layperson could understand. The entire staff friendly. I will return for the next service.

I bought my very first car and after going to many different dealerships, Diego was so honest and helpful! I am so happy with my K5 and feel confident in my purchase thanks to him! He was also great at explaining everything to my grandfather who only speaks Spanish! If you need a Spanish speaking sales person he’s your guy! I definitely recommend you buy from him if you are in the market for a new car!

Walked in the showroom and was greeted by Mikael Ashine, he was very friendly but also professional while he helped me purchase a used Honda that I am super satisfied with. Even though the whole process was slow at times, he made sure all my questions and concerns were answered for. When I am looking for my next car purchase I will definitely come back and see Mikael.

We just bought a used Honda Civic here Andie was a great experience. Ken was the salesperson who helped us. He was professional, easy going, knowledgeable and focused. We knew what we wanted and he directed us to the car we’d seen online and showed us another option and then got the transaction going after a good test drive. The finance team and general manager were friendly and professional with no extreme pressure. I definitely recommend this team.

Awesome customer service! Ken M was very patient and helpful. I highly recommend this dealership.

Sales people are nice but when it comes down to details of the paperwork/tag/title the left hand doesn’t know what the right hand is doing and it has wasted a lot of personal time trying to get it resolved. They do not email back in a timely fashion and even going in person they will not meet face to face to try and answer questions.

I bought a new-to-me car this week and couldnt be more satisfied with the vehicle and the service I received at Hersons Kia in Rockville. Issac, the sales rep, was amazing. He took incredible care of me in my quest. He was thoughtful, kind and responsive to all of my needs. Issac went out of his way, literally, to make me happy and help me find the deal and the car I was looking for, and all settled in less than 48 hours. I will definitely be recommending Issac and his team to friends and family. You should shop here if you want a fair price with care-full attention to you and the purchase of your new vehicle and kindness beyond words.

Herson’s Kia has amazing customer service and I would like to thank Diego for helping me find the car I’ve been looking for. The Honda Accord is so smooth and very comfortable. Make sure to go check in with Diego if you are ever looking for a new or certified pre owned vehicles.

This was really different, and a very positive car buying experience. There was a lot of genuine interaction. We got the Telluride we wanted, and I attribute that to Herson’s ability to connect With the customer.

I purchased a 2022 Telluride. It was hands down the BEST car buying experience I have ever had!! Diego was an absolute true professional and made the whole car buying experience a breeze! The entire team was amazing. I will purchase my vehicles from Herson in the future!!!

Our family is one of the many that have had to make adjustments to our expenses and prioritize in between needs and wants during this pandemic. On April 4/24 we went to Hersons Kia to turn in our car and to hopefully make a deal on another one that would decrease our monthly payments therefore allowing us to focus on more important expenses. Johnathan Delgadillo, Aaron Little, and Josue Flores, were not only able to help us seal the deal, but they were understanding and very empathetic towards our family. We are very pleased with the service they provided, their professionalism, and their demeanor. Customer service like theirs is one of the reasons we keep going back to this dealer even though we dont live close to it any more. Thank you!

It was a pleasure to buy my Kia with the help of Mr. Edgar Fuentes! He was attentive yet low key, very knowledgeable, professional and friendly. The friend that came with me even commented on how pleasant it was to do business with Edgar and at Hersons Kia! Mr. Flores, the finance manager was also helpful and professional. They all went the extra mile, I will come back! Thank you very much Edgar!

Diego DelAguila was so nice and professional. He helped me picked out a car and provided information about the car. They took care of me and walk me through the steps with care. AMAZING CUSTOMER SERVICE!!!!! Everyone was very nice the facility was very welcoming and clean. Highly recommend!!!! They are the best.

We had a great experience buying our Kia at Herson’s Kia! Diego who was our salesman, he was fantastic and really explained everything well and answered all of our questions! Definitely recommend buying from him! Also a big thank you to Josue who helped us with the financing part! It was so easy and stress free!

Isaac was super helpful, thoughtful and patient~Including a photo of me in my new car. Thank you!Shauna

Best car buying experience of my life! Left with a car Im extremely happy with, and got taken care of by some of the best associates Ive met. Kevin (GSM of Hersons Kia) was amazing and kind and is running a group of great people over there. Josue & Mikael did an amazing job as well. I have zero complaints, will continue to recommend Hersons Kia!!!

Had a great buying experience with Aaron L. I like working with people that know what theyre doing, especially when making a large purchase. Respect and honesty go a long way in this business. Even though it was busy and the dealership was closing soon, I still got in a test-drive, asked all my questions and felt good about my final decision.

Herson’s Kia is the dealership to go to! The environment was welcoming and friendly from beginning to the end of our visit. We were introduced to Danny Gomez who showed us the different options that were available, explaining detail by detail the differences in cars, and he had lots of patience while my husband and I were deciding which color to get! Thank you Herson’s Kia and Danny for a wonderful experience!

We went to this dealership looking to trade in our one car and to lease two cars. When we first walked into the dealership, Diape was right by the door, he greeted us and took care of us right away. There ended up being a bit of confusion since we were trading in one car for two but Diape and his manager Henry cleared up the misunderstanding and made sure that we left happy. I really enjoyed my experience at this dealership because of the integrity of the staff and their willingness to rectify the situation. If I was to buy another car or if I know someone looking for a car I would 100% recommend this dealership. I love my new K5, thank you Hersons!

Sincere thanks to our salesperson, Isaac Ulate, for the professional way he guided us through our recent purchase of a used Honda. He patiently answered every question we asked about the vehicles service history and sought his supervisors assistance when he didnt have an evidence-based answer. He kept the process moving smoothly and remained engaged in the transaction even though it took a few hours to complete. We found him very easy to work with.

Hersons Kia is the place to go !!! Top notch customer service, period. Not to mention the welcoming environment and the friendly staff. Thank you Isaac for going above and beyond, for making our buying experience so enjoyable, you listened, you werent pushy and you were straight forward, you got us what we asked for, thank you. A big shout out to my man behind the scenes, Kevin Murphy, I salute you Sir, thank you for all what you do, this is my 3rd time doing business with you, you never turned me down.

Isaac was an awesome sales person. He listened to what I said and wasnt pushy. His manager Kevin is an awesome guy too. Together they helped me trade in my prior lease and drive off in a new K5. Highly recommend.

I dont ever do reviews but I feel Hersons Kia deserves one. Everyone here was very nice and welcoming! I have had nothing but good experiences at Hersons Kia. My grandmother bought a car a few months back and I just leased my car this past week. We both dealt with Ralph (she even told me to go back to Hersons just so Ralph could help me because she had such a good experience with him) and he made both our experiences as easy, painless, and enjoyable as possible! Ralph never made us feel rushed and always made sure he answered all my questions and concerns. Managers Jazz and Kevin were also a pleasure to work with, always making sure I was taken care of and my questions were answered. Josue, from financing, made the tedious paperwork process very easy and understandable. I would definitely recommend Hersons Kia to anyone just from our experiences.

We had a wonderful buying experience at Hersons Kia. Edgar, Kevin, and Josue were so professional, informative, and pleasant. I highly recommend this team!

After shopping around multiple dealerships for two weekends in a row -- feeling completely over all the sales tricks salespeople were trying to pull -- fate brought me to Hersons Kia.It was quite busy, as expected for the first nice Saturday of the year during the pandemic, but that didnt stop our wonderful saleswoman, Suzie, from delivering the BEST customer service experience I could ever hope for. From the negotiations, all the way up to driving off in my new car, I truly cant credit Suzie enough for making the car buying experience seem so much less of a hassle. I will not stop raving about her expertise and custom service skills. I will most definitely be [and have been] recommending Hersons Kia to all friends/family after my purchase here. Thank you, Suzie!!

Went to Hersons Kia looking for a particular car. Ingrid Paz was super helpful and knowledgeable and helped us find the car we were looking for. While purchasing a car can often be a painful experience, Ingrid and the team at Hersons made it easy. Would recommend checking out Hersons and working with Ingrid if you are in the market for a car.

First time at this dealership was amazing! Diego was very friendly and took the initiative to make sure I came home with my first car for my 20th birthday! AND it was his birthday!!!! Thank you Diego for your time and wonderful customer service!

I purchased my new 2021 Kia Sportage from Herson’s Kia the salesman Joshua Detrick was very nice and knowledgeable and was able to get me the car I wanted and answered all my questions. I recommend asking for Joshua Detrick he is a wonderful salesman, and is very nice and accommodating.This is my first new car and it was very exciting I’m loving my new Sportage and all of the safety features. I got a good trade in price for my Kia Soul. All and all it was a very easy buying process and only took about 2 and a half hours in all. Thanks hersons kia for my new Kia.

Kevin and his staff are THE BEST over at Hersons Kia. They have always treated me with respect and made me proud to be part of the Kia family. Great vehicles, great deals, great management, and great service!

Came in with my daughter to get her a reliable vehicle to get to college and work. Ms. Ingrid Paz was our agent. Not only did we get a great deal, but we got an outstanding, professional and extremely friendly service. She listened to our needs and made the entire process very user-friendly. Everybody else seemed very nice as well. My daughter was thrilled with her new ride! I highly recommend this dealership and the services of Ingrid Paz!

Good customer service by our agent. Easy process purchasing my vehicles.

I just came out of Herson’s Kia in Rockville and it was the best experience with buying my first new car! My salesman Diego was extremely helpful in my first car buying journey. I got a great deal that could not be replicated anywhere and couldn’t be happier. I definitely recommend anyone looking for a Kia to stop by Hersons! I guarantee your experience will be incredible. 5 stars +

My husband and I are extremely happy with the service this location provided us. Edgar is an amazing sales person and we are so thankful with him for helping us find the perfect not 1 but 2 vehicles for our family. Also thanks to the Manager, my husband was so pleased with all your help, and he told me to write SEMPER FI. Thank you guys, we are definitely coming back to see you guys for all future vehicle purchases.Jasmine and Jason.

First I want to say that my wife and I searched all over the DMV(DC, MD, VA) looking for a 2022 KIA Carnival with the right color, trim and price we wanted. And Herson’s KIA in Rockville MD was the only KIA dealership that checked off all the boxes for us. They gave us a great price on our trade in. Ralph Chavez was our sales professional and he was knowledgeable, nice, and easy to talk to during this process. This is our first KIA and because of Ralph and the management at Herson’s I will be buying from them again. Although the drive out there from our home in VA was over an hour it was well worth it.

From the time I communicated with this particular location I was satisfied. Josh remained pro active communicating throughout the process and went out of his way to help me get into my 2019 Kia Cadenza. I wanted no other car and the Cadenza is what I got. I would like to thank Kevin for going out of his way to give me little perks to compensate for a small set back in the car buying process. I also would like to thank Noelle for going above and beyond to make sure the purchase process was finalized and taken care of. Even though I became frustrated and a little anxious this team made sure to make the car buying process for me as smooth as possible. In the future Hersons Kia Rockville will receive my business if I ever have to get into the market again for a vehicle. Thank you guys so much.

I purchased a Seltos-ex. Edgar Fuentes was my sales representative. He was super and answered all my questions and was easy to work with. I have been going to this dealership for years. They provide great service when or if you need it. Thanks Edgar.

Came to browse and ended up buying a car with the help of Ingrid who was great. The process was smooth and I’m so pleased with the car I got. Ingrid answered all my questions and did whatever she could to help me. Definitely recommend checking this dealership out.

Salesperson Ingrid Paz was very helpful in my recent purchase of a Kia Telluride. She and all the staff at the dealership were welcoming and kind. Ingrid worked very hard to see that my car needs were met. She made sure that everything worked out well.

We took our Kia to Hersons because of some engine trouble. Arturo, Josh, and Susie are the best in service! They were efficient, friendly, and got our car working great!

The people at Hersons were great. I exchanged several emails with customer service staff before I visited. Once I was there Josh Detrick was able to answer my questions, get my children and I out on a test drive, and help me find just the car I wanted. They all stayed late to make sure all my paperwork was done. I was especially grateful to have my new vehicle delivered to my home the next day.

Let me start by saying that my experience with Hersons Kia was the best car buying experience I have ever had. I called on Tuesday, March 2, 2021 inquiring about test driving a used Honda Civic and not only did I test drive it, but they met me outside of the dealership with the car for convenience. My sales consultant was Issac Ulate and he went above and beyond from the moment he met me to test drive the vehicle. I ultimately ended up purchasing the car and Hersons was very accommodating with allowing me to finalize everything electronically. I never stepped foot into the dealership, everything, including them dropping the car off to me in Washington DC, was done with my convenience in mind. The whole team, from Issac, Kevin, Jazz (hope Im spelling his name correctly), and Josue! If I could give all the stars in the world for car dealership experiences, I would to Hersons! Thank you all for making what is often times for me an unpleasant experience into a GREAT one! I will be recommending others to you all!

Aaron and Kevin were real and honest during the entire process. Never felt like I was being mislead or pressured. Will be happy to refer anyone to Hersons Kia in the future. A legitimately enjoyable purchasing experience.

I purchased a used Kia from Hersons on 3/2, trading in a used car. The salesperson was OK; not great. She was not very attentive and was continually on her phone, and it was clearly evident that she was brand new at her job. She completely missed questions that I had because she simply was not paying attention.The dealership gave my contact info to Sirius, so now I get spam calls and mail about activating Sirius on the car.I financed the loan through my credit union, as they gave me an interest rate a full two points lower than Hersons offered. The loan was a blank check loan, so after finishing negotiations, I wrote a check for the full amount less the down payment, and gave it to Josue, the finance officer.On 3/12, 10 days later, I got a voicemail from Josue that there was an issue with the check. When I called back, he told me that the check had bounced. I asked if they had called the credit union, and Josue said That sounds like something you should figure out.As this happened after normal banking hours, I called the credit union first thing the following Monday morning. The loan rep told me that they had denied the check at the time as the Hersons had never sent the purchase order. The check had not bounced, and was still a valid check. The credit union had attempted to contact Hersons and was unsuccessful. I once again called Josue, and supplied him with the fax number. I thought for the second time that this would be the end of it.On 3/18, I received a call from the salesperson who sold me the car, asking if everything was good. I told her that I had no issues with the car, and that I had no problems to report if finance had managed to successfully cash the check. She had no further information on that.A few minutes later Josue called again and asked me if the credit union had received the purchase order. I informed him that I had received no word on that from the credit union, and expected none, as I was not a car dealership selling a car. I asked Josue again if he had called the credit union, and he said that he had no contact with them and in fact had no phone number for them. He told me that since I was financing outside the dealership, the onus was on me to work out the details and that he would only have been able to help if I had financed through Hersons.I called the credit union and confirmed their receipt of the purchase order. I then called Josue back and relayed the message that the dealership could resubmit the check for clearance. One can only hope that this time the paperwork is done correctly.In short, the sales staff and manager were fine, on the whole. The finance department was unhelpful, dismissive, and bafflingly unwilling to perform basic functions of their job, and instead pushed those functions off onto the customer. I would not purchase from this dealership again.

We had a great experience, Edgar was very knowledgeable about the vehicle we looked at and their manager gave us a great personable experience.

I just bought a 2021 Kia K5 GT line from Hersons. I worked with Aaron Little and Danny Gomez in finance to get an amazing deal. I got top dollar for my trade and they really looked out for me with other fees. I got the color and features I wanted with no issue. Highly recommend this dealership!

My home girl Ingrid was top notch and on point on getting us a brand new Kia. I appreciate her for all she did for us. If you are looking for a Kia, please check her out. Ingrid all the way.....................Best of Herson Kia, Chuurch.

Literally the most pleasant car buying experience I could have imagined, I even left with a smile on my face. Ralph was extremely personable and helped me to walk out the door with the car I wanted at a price that I felt comfortable with. Even the finance department (which a lot of people dread) was incredibly friendly and laid out all of the additional maintenance and protection plans in a logical way and were not pushing me to add extras to my vehicle purchase price which I appreciated. I will update this review when I take my new car in for the first routine maintenance appointment but if its anything like the sales and finance departments Im sure I will be happy.

I purchased a car from Diego at Hersons Kia this past weekend. The experience was wonderfully pressure-free from start to finish. Diego was patient, knowledgeable and good-humored. I highly recommend Hersons and Diego.

I went to Herson’s Kia looking to make a purchase. Ingrid Paz was so helpful and the transaction was seamless. She made sure to keep me well informed and was there every step of the way. I love my new car and can’t wait to hop on the road. Herson’s Kia in Rockville is definitely the spot to go to!

I definitely recommend this dealership. My salesman Issac went above and beyond to accommodate me and my family. We’re very happy with our purchase and delighted with the experience. They even dropped the car off at my house which was over a hour away!

Lets say I was excited that Hersons did have a number of Tellurides and Carnivals to choose from. As my wife and I have been comparing both vehicles we wanted to test drive them to see what would best suit our family. We were on the lot looking around for 20+ minutes. NO ONE acknowledged us. One associate came out, walked past me and never said a word until I said Hey, hows it going. His reply was Hey. Me puzzled I walked over and told my wife and she laughed. We continued to look at the SUV and MPV and making some mental notes and discussing what were our needs. The previous sales person came out with keys and locked up vehicles on the lot. She found that amusing. I didnt notice that part. She told me after we left. She noticed the Telluride on the showroom floor with the windows down. We went in to look at the vehicle and made some more comparison. We started to look for brochures, similar to the other dealerships we visited that day. There were none visible for those 2 vehicles. But you figured someone wouldve came over and greet us or say hello or even welcome to Hersons Kia. NOTHING! Again, I found it amusing. We noticed a couple coming down the stairs talking to a sales associate and everyone was just as happy as can be. I told my wife Hey, at least someone is getting good service today. There were 3 people at the front desk and 2 behind the desk talking and laughing. My thought was we werent that impressive looking to be serviced. I felt some kind of way, but it was all amusing. Other folks may have had different experiences. But ive never been completely ignored at a dealership.

Buying from Hersons Kia was such an amazing experience. My husband and i bought our first Kia telluride! We are so happy and excited! Thanks to the team and specially to DIEGO who was very knowledgeable and transparent, he was even able to get us a much better interest rate. Diego made everything so easy and the process was so simple and fast. We are very thankful. I highly recommend Hersons Kia. If you guys need a car you should really contact Diego!!

One of the best experiences buying a car ever. Our salesman, Diego, was great to work with as was the manager, Kevin. Did not feel pressured at any point, and the fastest document signing process.

We had the opportunity to work with Edgar while shopping for a car. He was very personable and helpful when it came to the questions we had regarding options and availability of vehicles. The staff was all very pleasant to interact with and went out of the way to make sure we felt comfortable. Ultimately the experience led us to making the decision of purchasing a vehicle with them and we are happy with our choice.

I was out of town traveling on business when the front passenger headlight went out on my Kia Sorento. It was after 5pm on a Friday and Herson’s Kia was the cloest shop to where I was.Service Advisor Suzie Mongelos, Arturo Campos, and the service team were quick to assist and did what they could to help and get me back on the road right away.I highly recommend the service dept at Herson’s Kia. A+

Very happy with the sales experience so far. Flexible hours and staff who worked with us to get things done at odd hours (evenings after work/dinner) and went above and beyond to manage most of the process remotely due to COVID (including dropping off the car at our house and walking us through all the systems). Friendly and pleasant team. Very happy with our new car.

Ken Mitchell and the rest of the Hersons Kia team provided very knowledgably, helpful, and friendly service during our visit last week. This was our third vehicle purchased over the years from Hersons Honda/Kia and it is a place we can certainly recommend!

Had the best experience at Hersons Kia. Diego DelAguila was very professional, kind, and patient. He made sure the process of procuring my car was easy and i would recommend him to anyone who would be visiting this location soon!

My recent experience at Herson’s Kia was the best I’ve ever had at a car dealership. The entire team was great, and they made the process quick and straightforward.

Hersons Kia is the BEST dealership to work with in the tristate area. Ive purchased three vehicles from them personally and my father has purchased a handful over the years at Hersons as well. Ive worked closely with Ralph Chavez and in my opinion he is hands down one of the best sales reps in that office. Ralph listens, cares, understands and always finds a way to make a fair deal. If youre looking for a place to shop go to HERSONS KIA!!!

Diego was amazing. He answered all my questions about purchasing my new car. 100% recommended going to him if your in the market for a new car :)

I would definitely recommend purchasing a car from this dealership. We worked with Edgar and Danny and both were very helpful and knowledgeable. We are very happy with our purchase!

Went in to check out there cars. It was my first time purchasing a vehicle. Luis Chavez and Issac Ulate were extremely helpful. They helped me understand how things work. They were able to answer all my question with other stuff I did not know about and needed. Luis and Issac were consistent, did not bother me at wrong times. There were good with communications. They even explained in Spanish to my mother who doesn’t know well English. I am very happy with the car I bought. Huge shout out to them! Thank you!

The experience was good and, compared to many dealers, we felt under less pressure to purchase from them. They also offered a range of lower-priced options, so we felt much more at ease with them compared to others that try to upsell you not only with upgrades but with multiple cars. (No joke.) When they did make the hard sell, they were upfront about it. That sort of sincerity is reassuring. Just as importantly, they gave us a better deal than a competing dealership and efficiently handled the details for trading in and transferring the plates. Looking back on the experience, I realize we had no immediate need for a new car yet ended up with one and we regret paying the markup on the Telluride that Herson’s, like other dealers, add to the car. It’s a practice that inflates the value and that manufacturers themselves discourage. I would work with Herson’s again.

I had great experience with Isaac Ulate! He was so pleasant to work with, great with following up, communicating without being pushy and making sure I left happy with my new car. Isaac made the process so easy, Ill be referring him to my friends and family.

Had an excellent buying experience at Hersons Kia. Most of the documentation was handled quickly online. The remaining items to be signed were completed outside when we arrived at the dealership (COVID-19). We love our new Telluride!

Great experience overall. I scheduled a test drive over email with a business developer. At my arrival I was immediately greeted by Diape who worked with us to show us the car we had come to check out. Diape was assisted by Kevin who is the GM and throughout the entire process we were comfortable conversing with them and never felt any pressure. This is the third Kia we have purchased and traded in an Optima in order to assist in purchasing a 22 Telluride. I came back the next day to drop off some documents and Kevin was there and we chatted a bit. Diape also reached back out to me to see how the car was treating us the next day. They were both very pleasant to work with and very happy with our purchase.

Suzie was amazing and extremely knowledgeable when helping me buy my brand new Kia Sportage, she explained every important detail about the car! Josue in finance was great and made sure to explain everything thoroughly, he was honest and super easy to understand!

Excellent experience. Highly professional people