The service was excellentAbsolute professionals.But more importantly in my opinion their are some of the kindest and most helpful people one would ever want to do buisness with.I recommend them highly. The drivers are some of the best people around good to have you here in Rochester.

I am very disappointed because in January I had my vehicle serviced, and was told my battery needs to be replaced for over $300.00. My sweet husband decided he would replace it for me to save money. He brought it to the battery center and was told there is nothing wrong with my battery. I had it in to Virgils the other day and asked them to test the battery. The battery came back as great (87%). They cannot explain why they were ready to charge us over $300.00 for a perfectly good battery. There was never even an apology, just that the tech who gave the original report is no longer there. I am very hesitant to visit again. The service manager called me Friday night to say he was disappointed in the way the manager treated me. He asked me if I would consider taking down this review and give them a positive rating. At least they acknowledged that I was treated poorly. They still cannot explain why they told me they were ready to charge me over $300.00 for a perfectly good battery they said needed replacing. Its unfortunate.

Dustin was so great! He came 15 minutes after we called and loaded up our car very carefully. He was friendly and we enjoyed talking to him on the ride back to our house. He even unloaded the car off the tow truck directly into our garage for us! Would definitely recommend Virgil’s for towing - we felt truly cared for.

Very fast, knowledgeable, sincere. From outta state, our brakes needed replacingThey got us in was fixed next day, drove us to hotel & picked us up from hotel to get our car. Very dependable, very reliable!!!

Took car in for steering rack replacement. Steering pump had been replaced and system refilled/burped of any air. System would work fine for short time but fluid level would drop and system would start to fail again until refilled. Advised staff of this and that it was down to being a steering rack issue or line leaking at rack.Car was fixed and given back to me. Staff advised fluid level was low and just needed to be topped off. Staff did not listen when I had told them the work already done and possible diagnosis. Was charged almost $100 for this.I was able to ultimately replace the steering rack and lines myself which solved the issue... Leak was found at steering rack.Disappointed in their disregarding a customers information and amount of money charged to add fluid to vehicle.

DO NOT TAKE YOUR OR LET THEM TAKE YOUR CAR TO THERE SHOP!!!!! I TOOK MY CAR FOR TRANNY SERVICE, $547 DOLLARS LATER NOW MOTOR RUNNING SO ROUGH ALMOST HAD TO HAVE IT TOWED ( BY ANOTHER COMPANY) TO GET IT FIXED. THE TRANSMISSION WASNT EVEN LOOKED AT. GOING TO COURT WITH THIS BUSINESS. AARON IS THE SERVICE WRITERS NAME, IF YOU GET HIM ON PHONE, HANG UP!!!! STAY OUT OF THERE AT ALL COSTS!!!!!! EX CUSTOMER ALAN ALEXANDER...

After rushing off to work in a hurry without warming up the Jeep my fiancée let me drive, I broke down on the side of the road and needed a tow. It was about °10 Fahrenheit and felt like -°10 and I was not properly dressed for this cold weather. I called AAA and they sent Brian from Virgils towing. He arrived within 15 minutes of the service call and seemed very pleasant. I use AAA because I would be unable to pay the standard cost of a tow at any given time. However, I realize tow truck drivers rely on tips, much like waitstaff do. I was more than pleased with the services I was provided from Virgils and Brian. Therefore, I tipped him accordingly. Thank you to Virgils for accepting AAA. It is a blessing for those of us who are financially disabled.

7/20/2020 Update - Still havent heard from Virgils. Took my truck into another shop today and they confirmed the alignment was off and not done correctly. They also notified me that Virgils must have hit my CV boot when installing the leveling kit and damaged my CV boot causing grease to leak all over. Now I need several hundred dollars more in repairs. The truck has been sitting since Virgils dropped it off and the CV boot was not damaged when it was dropped off at Virgils, I can personally confirm this.Called last week to inquire about them putting a level kit on my truck. Ive done the job start to finish before in around 2 hours with hand tools and a coil compressor. They quoted me $150-200 for this along with an alignment AFTER this was done for an additional $99. I spoke with them the morning after I dropped my truck off at 11:30 am and according to them, they hadnt started the level process. At 2:19 pm, I received a text saying my truck was done. The total bill was over $800 (oil change we asked for and a broken sway bar link they found also repaired). After arguing with them, we paid the bill over the phone just to get our truck back. The time stamp on the completed alignment was 12:28 pm. So it was done BEFORE the level kit despite us asking it to be done after. Now my truck pulls to the left when driving. ALSO, what was supposed to be about a 2 hour job, was written down as a 3.7 hour job so instead of $200, it was $444 in labor! How can you talk to us and tell us it is not done and then LESS than 3 hours later say it is done but that it was NEARLY 4 hours of labor? Your math doesnt add up! Thanks for overcharging us. Will be glad to alert others not to do business at a place that steals money from customers. When I tried to call this afternoon I got hung up on first, then they promised someone would call back but never did, now they dont answer when I call.

We went in asking for an oil change and a new battery. They upsold a “BG Package” for “about the same price” but it ended up costing $566 after taxes, fees, labor costs, and supplies.

Even though I have my issues with Virgils that doesnt change how I feel about them as far as how great of a service provider they are they will go that extra mile for there customers and always provide A1 professional service to all its customers all over the state if youre in trouble these are the guys you want coming to the rescue

Thank you to Sham who came very promptly to assess our situation. Our battery was dead. He advised us that he could replace our battery with a battery that had a six year warranty. We were delighted to learn Sham could replace our battery on the spot. We would certainly recommend AAA and Virgil’s service! Sham installed a new battery and had us on our way in record time.

Royal was the guy assigned to me and boy did he do a great job. He showed up quickly, and was both courteous and extremely helpful. I have an old beater of a car, and because of that the door wouldnt unlock right away and the hood wouldnt pop. Despite all the extra challenges and difficulties Royal went above and beyond and did an amazing job!

Dont use Triple AAA if they send out Virgils. Virgils Towing will refuse the Triple AAA call or make you wait hours to pick up your vehicle. My vehicle overheated at work in Rochester, MN and was not safe to drive. I called Triple AAA and requested a tow to my hometown in Austin, MN. I was told Virgils would be at my location in 25 minutes ( a reasonable ETA). Minutes later, I received a call from Triple AAA telling me that Virgils wanted to wait till tomorrow to tow my car because apparently the roads were covered in ice. I had already informed Triple AAA that if my car didnt get towed, I would be stuck at my location and I could not wait to have it towed. So knowing Virgils wasnt going to secure my vehicle, I instead called a towing service well-known to me in my hometown of Austin, MN - S & S Towing. They were more than happy to send a driver out to me (40+ miles away) with the snow storm and icy roads.Virgils did call me and discuss this matter so I did change my review from 1 star to 3 stars. Hopefully the situation with Triple AAA is resolved.

Had a great experience with Virgils! Got us where we needed to go, smooth driving with our RV and nice customer service.

F250 Super Duty died and needed a jump. This team is top notch. 1st crew got there quick, needed reinforcements, and backup help was there even quicker. Office staff is awesome, supportive, and great communication from everyone. Had to use another time a while ago and they were great that time, too. Absolutely recommended!

I locked myself no out of my car! I called AAA Roadside Service and Virgils was the closest and most available company they could send out... Not only did Virgils respond but they got to me quickly with awesome communication via text, letting me know they were sending Mike out right away! It was reassuring to have them immediately respond . Mike was the Virgils man to show up. He was knowledgeable, courteous, and quick to get my car unlocked! Wahoo! I am new to the Rochester area and I know I will call Virgils if I am in need of their type of services, again!

I needed my car towed and they go there fast and the drive did an excellent job of loading my vintage car.

My dad, who isnt a car enthusiast brought in a family car for an oil change and what he described as a serpentine belt (sound over the phone). Turned out to be a leaking power steering line. Thanks for being truthful and not repairing what didnt needed to be fixed. A+ for honest and fair work, thanks guys!

Kept my car all day for oil change and check engine light on. Did oil change the night before as I had dropped it off the night before my appointment. Had 8:00 appointment had it all day hadn’t looked into the check engine light. 8 hrs they had that car. Apparently they don’t know what an appointment is. It sure isn’t anything like the old Virgils. I guess those days are gone. I won’t go back.

Great service and tow guy. Knew his stuff and was very professional. We needed our RV AND a trailer towed, it was all arranged perfectly and towed at the same time to a reputable shop that we chose.

0/10 Would NOT recommend. They dont pay their employees and enjoy ripping people off. Go somewhere else.

They did a great job. Helped me out when another place told me it was too dangerous to change a tire.

About a week ago my battery died and I called AAA, who sent Virgils to the rescue. Rey M. was polite and friendly and arrived earlier than AAA estimated, which was great! He was able to give me some insight into what caused the battery to die, and was overall very helpful. He provided a business card that had a review website but the web address doesnt seem to work, so I figured Id leave a google review instead. Thanks Rey @ Virgils!

They had a lot of runs but kept me abreast of when I could expect the tow truck. My vehicle did not start at home and had no place to be so I was fine with that. Tony (towman) introduced himself and chatted about the cause (wasnt battery) and then got to work getting it on the flatbed. Very pleased.

I locked my keys in my car on a Sunday morning. I called AAA and Virgils was dispatched. They were out within 30 minutes of the initial call and in fact the driver was there even before the time estimate. Terry was super nice, professional and got my door opened in under 5 minutes. He even helped me when the alarm wouldn’t shut off right away. I highly recommend Virgil’s. Thanks so much!!

My tire blew out in the highway and I had to leave my car at a random gas station. I called Virgil’s from work and they were so kind and helpful. They went to pick up my car and had it fixed very quickly and for a good price. I really appreciate having a business like this around when there are car issues... it’s like being able to call your dad :)

We all know how Minnesota winters are...and of course both of our vehicles batteries were frozen after one night. AAA sent Virgils (we never got the techs name-but he was amazing) to us to lend a helping hand. He was able to jump both of our vehicles, with some difficulty, due to the cold and give us some advice. Thank you so much!

Jake was directed to the city park where I stood outside my locked car. He arrived within 30 minutes and had the door open just a minute or two later. He left no mark at all on the door jam. He and his assistant were friendly and helpful throughout.

I called AAA after going in the ditch and they were able to send Virgil’s my way! They came very quick and Donnie was very friendly and professional. He was able to walk me through everything and did a great job!

I was connected with Virgil’s through AAA. The tech arrived very promptly and was exceptionally courteous and friendly. He was able to quickly assess the issue my car was having and jumped the battery with little effort. Furthermore - when I asked if he could replace the battery in the moment instead of me waiting a few days to take it in somewhere, he again took care of things efficiently and politely. I would absolutely go to Virgil’s for more routine needs in addition to more emergent issues.

Very helpful, and they came to help me with my car’s battery when it was -17 degrees! And they were very nice about it 🙂

Virgils was dispatched by AAA when I locked the keys in the car. Mike arrived quickly and with a smile. Very pleasant. Less than 10 minutes later the car was unlocked and keys retrieved. Great response time. Great service!

We bought an RV from a town near Rochester and broke down before we got to the highway. They tried helping us out on the spot. Like, really tried to get us up and running! But after a lot of hardwork we needed a tow. They tried getting us out the next day. Which we absolutely appreciated! But she ended up needing more work.our mechanic, Tim, was amazing to work with! Our RV is now running great and its all thanks to Tim and the crew at virgils for the amazing work and great service! I highly recommend them!!

They were amazing from the beginning.. My son was in the ICU for a week in Rochester on the way the home to the twin cities in the middle snow storm 2 of the posts n lug nuts busted. After a little confusion they got my truck fixed. I was unable to come back down to get my truck. Thank goodness for AAA. But Anthony the tow truck driver was absolutely wonderful he is hands down a peach.. Thank you everyone who dealt with me...

Staff from Virgils are always friendly & communicate well about expectations, time to arrive, etc.March 2021 UPDATE: Virgils lost the contract with AAA, but since I had them replace my battery through the AAA program in October 2020, I had to go with them when my car wouldnt start (just 3 months after installing new battery). Since it had been jumped, the car kept passing the battery check, so I left it overnight, knowing it wouldnt start in the morning - then it shouldve been a warranty replacement. I unfortunately had to call them (they shouldve called me when it was ready) to see what happened. They apparently had to run a draw test / diagnostics -- to determine (shocker) the battery was bad & they had to replace it. No mention of cost on this call. I get there & they ask me for the ~$120 balance... my jaw drops & I say really ? they drop it down to ~$70 since it didnt take a full hour... Then i ask for the full diagnostic report (since I had to pay for it) - and the list says theres fluids leaking... but no notes -- so I ask for more detail. The tech is out for the day, theyll need to call me. NOTHING.Feels like all they wanted to do was upcharge / cover their end of the cost of a lemon of a battery.I will NOT take any vehicles here if I have a choice -- couldve spent about the same to replace the battery anywhere else.

Locked out of vehicle. The team followed up & stayed in touch with ETA! Driver was very professional & fast service. Very good company.

Allan was the most professional and efficient service provider Ive ever used. I presented him a unique situation and he evaluated it and came up with a plan immediately and went right to work. He got the car loaded super quickly with care and after working with him I realized all the other people Ive used in the past were amateurs. Allans experience really showed in the way he works. This is the only company I will use in the future.

AAA approved. Great location. Close to my house. Im a AAA member so I get a 10% discount plus free towing up to 100 miles. Great people and they care about you! I recommend this place to anyone. They do great work.

Brian was very helpful, professional and friendly. We had him do 2 tows so I’m leaving 2 different reviews! He came from Virgils in Austin to help us out in Stewartville and Rochester, towing to Waterville. That was a long night and we really appreciate his help! We are so happy to have AAA since 1978 for this reason!

Brian, saw my van in the median ditch and stopped to check on my situation while he was in route to another call. I told him Triple A had dispatched a different towing service and I was waiting. He couldn’t help me as we needed to wait for the highway patrol to stop traffic. He parked on the shoulder with his lights flashing waiting with me for the help I called to arrive to make sure I was alright before going on. Eventually, the HP showed up, and right as the patrolman knocked on my window, I received a call from Triple A that the service that was supposed to come had canceled, at which point I told the operator that a Virgil’s truck was already here and I asked her to call Virgil’s, so Brian could help me. Apparently that worked. HP diverted traffic and Brian got me out no problem. Thank you, Brian!!

Sham arrived quick and was fast at getting done. Was very nice. Received calls from office hed be arriving, he called as well.Thankyou. I use AAA so not sure of cost. Faster than other providers dispatched in past and came in very professionally equipped truck.

I was impressed with Justin. He really was friendly. He arrived in a timely fashion and was nice about getting my car towed. I’d definitely call again should I need a tow. Good job all around.

The Tow Truck was here much sooner than AAA forecasted. The gentleman that got my door opened was fast, courteous, and efficient even though it was Christmas Eve AND hed been working in blizzard conditions for over 36 hrs with just a few naps. His smile brightened my Christmas Eve that was filled with everything from my Koi fish dying to missing my ride to get to see my Grand Daughter for Christmas after not seeing her in over 2 years. Virgils Towing Rocks!

The receptionist was very thorough and helpful. They kept me in the loop with the whole process of getting my car towed from start to finish. The driver was very patient and a great help! Overall a great experience. Thank you Virgils!

Appreciated the late night help. I totally screwed up missed my turn off and ran out of Gas. Super nice guy delivered the gas and followed us to gas station. Thanks again Ben Hays

Jody was awesome and so very kind! He was very knowledgeable about cars and safely towed me & my car back home. Highly recommended! Thanks again!

Highly recommend Virgils. They came out to jump start my dead battery promptly. Very professional.

My car battery died while out shopping today, so I called AAA. They assigned me to Virgils. I got a call within 6 minutes of submitting my request on the AAA app. A friendly rep confirmed my location, and advised that a driver would there in 5-10 mins. My driver was Jordan. He was professional, friendly and informative. I ultimately elected to purchase a new battery on the spot. He installed it, and I was on my way. Thank you for making what could have been a terrible day....good!

Great people to work with! Always do a great job!

Service to change a flat tire was quick and friendly! Got me on the road again in no time! Excellent!

The tow truck driver wreck my front end of my truck.. Plus he did a lot of damage to my hitch ..

Terry showed up super fast and was so nice helping me figure out my problem was the battery. He got it switched out and taught me a lot about cars along the way. If Terry gets sent out to you, you are in awesome hands.

Virgils Auto was the fastest response we have ever experienced with AAA. Jody came and went way beyond the call of duty. He even got under our SUV to try to repair it so we did not have to have a tow. Unfortunately, we needed a tow, and Edward, again, was like Jody, friendly, efficient and fast. We had just had a long day at the Mayo clinic and the mechanics were able to repair our car late afternoon so we did not have to stay in a hotel. The Lobby staff were friendly and accommodating. If we lived near Rochester, we would absolutely be one of Virgils best customers. Thanks to all of you and it started with Jody. Really appreciate all of you! Thanks again! buzz and debbie

Very courteous. Arrived at the stated time. Tried to start. Needed to be towed. They arranged to take to the dealer.I would use these guys again!

Fantastic service. Cared about us as people needing help at the moment. They were cheerful..kind..professional...just very good people wanting to do right by their customer. The men who showed up were both named Chris. It was evident they knew what they were doing and cared. Rave reviews from me for sure.

Sounds like they kicked an old lady out of the store after not being able to make payroll. This among a host of other bad things - stay away at all costs.

Theresa was absolutely wonderful in keeping me posted about where Pedro was in relation to my location. Pedro was fast and efficient at getting me andy poor POS home.

Mohammed was polite and professional and quickly hooked up my car and towed it safely home when my battery died on my electric car. Great service. Fast and safe. Hope to not need a tow again, but if I do,I’ll call Virgil’s.

Terry from Saint Paul was on time. Excellent Service! Very nice and professional. I will always use Virgil’s towing and Terry is the best! Thanks you so much!

Fantastic job! Very quick response, the tow operator- Chris was very friendly and professional. Thank you for doing a great job!

Ive never had better service. I recieved several calls from them letting me know they got the request then again to let me know they were on their way. Very friendly and upbeat customer service both on the phone and in person when the flat bed arrived. Id definately use them again!

Tried to sell me some weird BG fluid scam. Didn’t feel trustworthy at all. No complaints about the tow however

Jon was very professional, fastand helpful. He did a great job!

Matt, the technician, arrived quicker than I anticipated. He was very friendly and professional. He was able to get my vehicle running very quickly. He also let me know there was only 4% life left on my battery, so its time to get a new one. He also gave me some good advice that I hadnt thought of regarding disconnecting the battery cable when I store the vehicle for the winter. As a whole, Matt was very helpful.

We had a wonderful experience today with Virgil’s. They went above and beyond to ensure our RV was safely and securely towed. All employees we spoke with were friendly, knowledgeable, and professional. Especially appreciated the calls letting us know when to expect the tow trucks. Great communication.

A helpful man arrived with a big smile and positive energy even after what he described a crazy day of work. Cool.

Service was excellent, I was very impressed with their response time at 3 am.Truck operator was very kind and courteous, and explained the process.Would use the service again.

Rusty did a quick and professional job. But not only that, my son was fascinated by his truck, and after getting our door open, Rusty brought my son over to his truck and let him look in. Showed him the radio, where the switches are for the lights... My son was in heaven! He had zero obligation to do that, but it was so kind, and those couple minutes made my sons (and our) day!

The customer service from Virgil’s was AMAZING!! Angie, who called me from the office and Matthew, who got the keys out of my locked car, were on time and very friendly. Their kindness and efficient service changed my day from terrible to terrific!! I highly recommend this business.

Dispatched by AAA and their driver, Frank, arrived in a jiffy and very quickly and professionally handled loading and transporting a large SUV with seized brakes. Hope I don’t need their services again soon, but wouldn’t hesitate to use them again. Highly recommended.

Yesterday I was involved in an accedent, and needed a tow.My insurance companey called virgils and were told that a truck would be at my location in 45 minutes. After an hour and a half of no truck, and no call from Virgils, my company called them back and were told that the driver got tied up with another call, but would be at my location in twenty minutes. After another hour with no truck or call from virgils, we called again. We were told that they had been in a meeting, but could be there in 30 minutes. After two and one half hours of no truck, no calls of explination or regreat and a bunch of asinine excuses, I had no reason to belive that they would show up in 30 min. so we cancled the call. We called another tow company who arrived, on time, after 50 min. The promise of a 45 min. responce turned in to 3 and one half hours before I could get a tow truck. My entire day had been wasted due to the totaly unprofessional services of virgils auto clinic and towing. At 6:30pm I was at home when I recived a phone call from a virgils driver asking if I still needed a tow. I said that we had called at 11:30am and he replied that he had just gotten the paper work. It was a good thing that I had not been stuck out on the freeway for 7 hours. Needless to say, I would not recomend virgils auto clinic & towing!

We were over 1 hr away from home and our bumper got halfway taken off. They were good enough to take us in without a reservation. They fixed the problem so we were able to drive home without problems. They did a great job and got us in and out as quickly as possible! Thank you virgil’s!!

Tow truck Driver Don was very knowledgeable in his profession. Besides using the flat bed to tow my truck, he used the scorpion to get the vehicle into the driveway exactly where I wanted it.Very professional, knowledgeable and courteous.

I have been going to Virgils in Rochester for about a year and a half. I have always appreciated their professionalism and honesty. I am an essential worker, but I am also a procrastinator. So my oil change was overdue, and I still needed my car to get to and from work. I wasnt even sure if I could get an oil change with the stay and home order in effect. They were able to pick my car up and drop it back off for me so I did not have to make any extra stops or clog up a waiting room. These people understand service, and go the extra mile for their customers. if youre looking for somewhere to take you car, stop researching and just go to Virgils.

Although very busy worked me in for conditioning repair to get me going. Kept me informed, delivered vehicle to my house with a fancy impressive truck that saved them and me time. Rate seemed reasonable. Conditioning so far seems fine. Thanks!

Absolutely Amazing Service from the moment I put in the online request. They came to me at work. Repaired my tire and gave me the reassurance that me and my kids would make it home safe. Thank you again so much!!!

Mike (the man sent to unlock my door) was incredibly professional, quick, and very polite! 10/10 Will not hesitate to use this service again.

Both the female contact on the phone and the service tech were extremely helpful and friendly. Five star service!!

I called AAA for a jump start. It sent a truck from Virgils. The truck came promptly. I received a text that allowed me to click on a map to see where the truck was so I could prepare for its arrival. Jody, the driver, was efficient, competent, friendly, and effective. He put a little power through the battery that made clear the battery ran down because a dome light had been left on. He then jumped the battery and tested it. He gave advice on charging it and told me how long I should drive now to make sure the car would start again before it was recharged. He then made sure I was able to get out of my driveway before leaving.

Very informative re: car maintenance needs. Took the time to answer my questions and explain in language I could understand. I felt confident in the service I received and the schedule for future maintenance.

I had a leak in my tire and was driving 300 miles home to Northern MN. Virgil’s got me in right away. The front desk people were very polite and friendly. They were fast and affordable! Thank you!

Was at work and keys got locked in the running car, driver got there so fast and had the keys out before I could even get there. He waited with my car just to make sure I got my keys safely, awesome guy and super nice!

They arrived quickly to take care of the car. Chad was professional and explained the steps he would be going through to assess the issue and provide solutions/options. My car was up and running shortly. I was given information should i need my follow up help. I also appreciated the advance call from their office advising me of arrival time as well as a follow up call once service was complete.

Treated me like human, didnt treat me any different because I was a woman, did a good job. I was very impressed. Dorr was nice.

It did not take that long for the driver to show up and unlock the car. Thank you for great service. Be safe.

I have used Virgils more than once this past week. The first time the tech was able to get my car started without having to tow it. He was courteous and professional and just all around awesome. Today I just went with a tow and they came fast and got my car to the shop.

I was very satisfied with my service call. Matt arrived in about 20 minutes, was very professional and friendly and the service call was done in about 15 minutes. I was happy that the new battery was less expensive than some of the other places I called and the warranty was better. Great job!

Griffin came and jumped my car because my battery was dead. Very nice young man and courteous also. Answered my question dealing with my car and why my battery went dead on a fairly new battery.

I made my original call at 5:30 pm. I was told they would be there by 6:04. At 6:20 I received a call that they had went on another call and it would be 30 minutes more. So I waited. At 7:10 I called back and they seemed like they were confused on who I was. Then she suddenly remembered and said he was just finishing up the other call and would be on the way. At 8 pm I called again and they said he was on his way. I got a notification that my service call had just been accepted. So as I’m tracking the driver on my phone I realize he is going in the complete opposite direction from me. So I sent a text that he was going the wrong way. Finally they got him straightened out and he arrived at 8:30pm. The rest of the call was fine after that.

I was so impressed with the tow services I received! Brandon C. was my driver, and he was so helpful and kind while walking me through my options and arranging the best place for my car to go. He was very professional and went out of his way to help me every step of the way. Thank you!

Holy Moses!!! What AMAZING service!!! Ben and Leigha were both so professional, patient, understanding, and compassionate towards my situation. I was more than impressed with their service. Ben fully explained every step to me so I knew what to expect, and Leigha was ready and willing to jump into action.Ive had help before in similar situations, but these two really were awesome. Leigha even helped me get my car into my garage by pushing it up my slippery, snow covered driveway - AND I DIDNT EVEN ASK HER TO HELP!!! She was aware enough, and just willing to go above and beyond, to see that I was taken care of all the way through.I cant thank you guys enough, and I hope you both the best, and to please stay safe out there this winter.

I appreciate their customer service sooo much! I was traveling with my daughter to Wisconsin on a two lane road and ran over a blown tire in the road. It tore the cover under my car and these great guys helped me with no hesitation! And got me back on the road ASAP Thank you so much!

The driver sent out (D Hunter) was amazing. Extremely helpful & knowledgeable!

This morning going to work, I noticed I had a dead front drivers side light bulb. I called from work, and they were able to schedule a time, for when I got off work. They were running on time. The waiting area is nice, but I choose to take the walk to Flapdoodles for Ice Cream. I talked to the front person checking in customers, and the mechanic. Both were really nice and friendly. Great service and fast!! I will be going back.

Derrick was very friendly and professional and did a diagnostics on my battery and alternator and determined I needed a new battery. He had a battery for my car and got everything all switched out and things in working order fast! I am so thankful for his expertise and getting me back on the road fast! He did any excellent job!

Justin made sure my car was properly taken care of. My car is lower and he took the time to make sure it got on the truck safely.

I was very impressed with the entire experience from the tow truck driver to the repairs being done the same day!

I have had to use many tow companies threw out car troubles,But this was my first with Virgils and I will feel no need to call any other towing company again.My driver Anthony was extremely polite and went out of his way to make sure I was taken care of to the max, just a uplifting great attitude kinda guy. In not the best situation it turned out to be a great one.

The Bad Part: I was quoted a price for a battery replacement. I agreed to have the work done. After the work was complete, I was then told that the price quoted to me was accidentally incorrect, and they needed to charge an extra $17. Thats a bad way to do business and questionable ethics. The Good Part: The battery replacement was done well, and quickly, and the person who worked on the battery was very friendly.

I walked in and most mechanics a real rude to me and even their front desk clerk this wasnt a case of Virgils very nice people. I definitely will be returning there for future problems with my car outstanding staff everythings clean I asked for an oil change and they vacuumed out my car and they washed my windows theyre amazing people Ive never been treated by anyone better than I was Virgils! Thank you and your staff very much and I hope you all have a wonderful blessed day