Got robbed blind by the local tire chain, took it to Jim and he fixed everything they broke. Glad to know there are still folks like him that care and take pride in their work like he does. Thanks again!

The wonderful Team took great care of me, it looks like new, Great knowledge, excellent customer service, honest and they make you feel welcome . Thank you Jim and the team for the excellent work, I definitely recommend the honest service This great team provided for me.

Hes so good fixing everything y know and help with all of my problems

Owner is hands on, will show you what needs to be fixed before he touches your car, and prices are reasonable. Not one of those shops where you go in for one thing and they try to get you to fix several other things that are not needed. Everyone seems to be happy working there which really shows in the customer care that you receive. I give this shop an outstanding high five. Also they will take you back home, work while they fix your car and pick you up when its finished! I definitely recommend this shop!!!

Great shop - Jim is great! Although on one special occasion, in unfortunate times, I passed some serious gas in Jims waiting room... I felt really bad and embarrassed as the Secretary looked as if she needed to flee the scene and run out of the place. Not really sure what got into to me that day and what was brewing. I tried explaining the situation to the clerk at Walgreens (mentioned in a previous review) and she assumed I belong in sometime of circus. I give Jim and his staff a lot of credit for putting up with this behavior. It speaks volumes of the the kind, courteous professionals they truly are!

Great service did a good job on my Lexus es350 thank u guys✊🏾

Went to Jim’s after getting a high quote by another shop. I was going to be taking a long road trip and he squeezed me in last minute. He gave me an honest assessment of what needed to be done and what did not need to be done. He saved me time and money and ensured I’d have a safe road trip.

Really top notch vehicle service center,took my truck in for maintenance and came out with a truck upgrade and more..highly recommend for any vehicle service job..

Jims service has been great to my wife and I for years they service both are daily drivers and my company truck and we wouldnt bring our vehicles anywhere else. We highly recommend Jims for there great service and reasonable rates.

Great service and good work every time. Ive brought three different cars there numerous times. Jim does a great job of explaining the problem and options every time!

I cant find a better place to get your car repaired and I work with a lot of garages.

I literally stayed across the street for an entire year and never once reached out to them reading some of the reviews and seeing some interactions . Going in there probably saved both mine and my childrens lives I went in only for a flat tire and came out well informed of what was wrong with my car and what needed to be done . He told me he was morally obligated to tell me what he saw under the car and that means more then the world to me. I so very much appreciate their service and I think theyre amazing people with fast and reliable customer service.

I brought my, new to me, car to have Jim run a diagnosis to see what was exactly wrong with my car, which the dealership wouldnt tell me. Jim took the time to explain everything to me, and made sure I understood what he was saying. He also led me down the right path of filing paperwork with the DMV because of how the dealer I purchased the car from was liable. He also completed an oil change on my car which was the shortest time I have ever waited for an oil change. I could not recommend Jims service center enough! Everyone is so kind there and they treat you like family!!

I have been going to Jims since he first opened up in the 1990.s. I know my car will be fixed correctly. I have restored many cars in the past, and I always take my cars to Jim to do the finish work. Always done right.

I was there today 12/5/2019 with my Infiniti because it had electrical issues. Jim and his team not only diagnosed the problem, they fixed it and had me out of there in no time. I cant forget to mention how professional and kind him and his wife and staff are. Treated me and my little son like family. Very good people, loved my experience there and I HIGHLY RECOMMEND this place!!!

I whole hearted believe this auto shop is the best ive been to yet. They are very honest and take highly on what they do. Everyone here has a good attitude and they have one of the best customer service I have ever seen. I highly recommend this shop 1,000%.

I have been bringing my vehicles to Jims for approximately 10yrs. I was referred by another customer. I have had nothing but great service . Jim and his staff are excellent seasoned mechanics and all repairs have been excellent . He has given me great advice that has always been in my best interest, but also respects my choices . He gives repair choices and options in consideration of my financial limits at the time . He has only been absolutley firm on a repair need if it has to do with safety or required by law. He literally shows me what needs to be repaired, shows me the new part I purchase, shows me the old damaged part removed ( sometimes even if Im not interested). He is very accommodating to my schedule . I have watched him interact with a variety of customers and he works well with all customers. He and his staff are especially respectful of women . I have been a vehicle owner for 35yrs, been to several different repair shops, and know what great service and quality car repairs are .

I’ve been coming to Jim’s for years and have never left dissatisfied with his services. He always keeps you well informed of what he’s doing, performs all important safety checks and alerts you of possible issues that need attention, he will search far and wide to find parts at a decent price, his team is very friendly and completes the work quickly and I never have issues after I drive away that requires me to return anytime soon. It gets better; there’s a cozy waiting area with refreshments should you choose to wait on your vehicle or there is a shuttle service if you need to tend to other errands. Thank you Jim and the team for consistently being awesome at what you do and your team’s excellent customer service.

Jim’s Service on Norton Rd in Rochester is full of very nice and knowledgeable folks. They will take care of you like family and treat your vehicle like it was their own. Highly recommended!

Is willing to do service on my modified ramp van, and does great work on it. One of the few mechanics in the area that will work on modified vans. Whole family had been coming here for years. Never had a problem. Nothing but respectful and polite.

Great shop!! Jim the owner always look thru the jobs and makes me feel at ease when i go there. I would not go anywhere else for my repairs.

A place I actually enjoy taking my car for service

Writing under a pseudonym because I feel unsafe around Jim. I visited his shop a few months ago. He blew up at me for nothing (and he blows up his prices too). Save yourself the stress.

My father is a mechanic and my two brothers are mechanics. Unfortunately, theyre not close enough to service my car - so Jim has been my mechanic since I moved to the Rochester area - over 20 years ago. I wouldnt trust my car to anyone else - and coming from a family of mechanics, that means something. Jim has worked with me over the years to maintain each of my cars, since the years when I was a struggling single mom. He explains what hes doing and why, and he offers options. I wouldnt trust anyone else to take care of my car.

I recently brought my car in to Jims for a oil change and a inspection i could not believe how fast i was in and out of there every one was so polite i can promise i will be a long term customer for many years to come and will recommend every one i know to go there thank you so much for getting me in and out so quickly greatly appreciate it.sincerely Joseph Sly

Jims is honestly one of the best shops around I couldnt think of a better shop to bring my velichle to always up front honest and respectful with me Jim always goes the extra mile I would highly recommend any one I know to check them out and give them a shot I can promise you will not be disappointed!

Jim Andrews of Jim’s Service has been my trusted vehicle partner for quite awhile. His shop is honest and does quality work. It’s not always what you want to hear, but you know it’s right. I feel fortunate to have developed this relationship.

I have been coming to Jims for 21 years. In all that time I have never been left disappointed.All work in completed in a quick and curtious manner.My whole family is treated like part of Jim and Lindas family.I would recomend them highly.

Jims Service Center was a life saver! I recently brought in my 2006 Buick Rendezvous when it suddenly quit running. They quickly diagnosed the problem and gave me several options to fix not only this issue but a few other issues that, had they not been addressed, could have caused problems down the line. They even took the time to help me prioritize what should be taken care of first according to my budget. What really stuck out to me about this shop was their high regard for customer service and professionalism. I would DEFINITELY recommend Jims Service Center to anyone looking for a good, honest place to take your vehicle!

Great service and great costomer serivice

Jims auto is the most over priced.most deceiving hack I have ever been to he blew up at me after charging me 370,00 for a simple short I had a wire hanging out of my hood he got in my face and told me everyone here hates you! The guy is nuts I have given him a few jobs .the prices were real high now I found out why while trash 100.00 per hr.he told me he was the cheapest # liar also

Great, quick service awsome staff and great availability. Ive been coming for over a year and dont plan on stopping now

So do not go to Jims. Its a scam. I went in to get an estimate on what was wrong with my car. The lady at the front desk was rude and very unhelpful and racist. Once they told me their was a 45 dollar lift fee I decided to call other places to see if I could get a cheaper deal. While I was on the phone Jim overheard us and immediately became aggressive. He yelled at us saying theres no such thing as free work and that his kind isnt allowed here, talking about my friend who is black. I was completely outraged when he continued to follow us outside while we were respectfully leaving and insisted on fighting us. He yelled profanitys at us such as f**k you and the n word while he followed outside and to our car. Im still in shock about all of this. Do not go here. He does not deserve your business and Daves Auto on west ridge road near Tim Hortons is far better and cheaper. Im going to go to Daves for now on after heading there after and having a smooth, positive, helpful experience. Please do not support this aggressive racist company.

VERY HAPPY ... One of the only shops in town that wont cringe when I tell them I have a BMW ...Fast service and we were very well informed of the problem(s) our car had prior to repair.. They supplied us with the estimate and the car was ready that afternoon ... We will count on Jims for all our automotive needs ...

I have had great service at Jims. Hands down they fix it right the first time - every time. I dont have to keep going back, He fixes the car right and without charging a lot either. They also took care of me when I hit a deer last year and matched the paint on my Cadillac perfect (Black) which we all know is hard to do. Black shows everything. Service is great and the staff knows exactly how to take care of you. I worked on cars for many years, granted I dont know the new technology, But at Jims they know it very well. If your looking for a great mechanic, Jim is your man.

Best mechanic I know of, period. Very knowledgable, honest, and experienced. There is no other mechanic I will go to. I highly recommend this shop to anyone!

My bad I gave it 2 stars by mistake Jim is good ppls

Most dishonest place Ive ever been. Jim is a absolute psycho who yells at and tries to fight customers. Go to Daves on West Ridge Road. Much more honest and respectful place.

I frequented Jims for a while, my family had been going there for years. Everything was fine until the last visit. I dont know what came over them but I went in to drop off my car for routine maintenance. While dropping off my car I had a MeToo moment. Now, let me preface this by saying that Im a healthy sized gal. Ive been working at it but certain parts of me extrude a little too much. Anyway, when I was dropping off my car I swear that someone pawed my backside. When I turned to see who it was I heard a uggghhh and my eyes fell upon Jim. I walked out saying it couldnt possibly be him but it makes me wonder. I will be on guard for the next time I go there.

Jim is the biggest ass hole you will ever meet. Sycho hot head yelling for no reason. Don’t understand how this rude disrespectful child stays in business. Not sorry for stopping in front for your stupid “do not park here” homemade sign. Just stopped there for a second and he wanted to kill me. What a goofball making a scene for no reason.

Worst service in (AMERICA) just forget about the car and ride a bike before going here. Believe me. Or go to the dealer. The owner is a mess, that God will deal with

I discovered Jims through a friend many years ago after getting ripped off (again) at an auto service franchise. Over the years the folks at Jims have consistently performed excellent service on our vehicles at a price that is usually below the competitors. How can they do that? My guess is that it takes a lot less time to make repairs when you know what you’re doing and have fully trained staff. These guys are great and I would recommend them for any type of auto repair.

Jims Service is the absolute best. Jim, Linda and the rest of the Jims Service family are top notch. I will not take any of my vehicles any where else. Jim walks me through any repairs necessary with a full explanation before the work is performed. He even takes me home and picks me up while the work is being done!! Jim has actually become a friend, not just an acquaintance. It is now 2 yrs since my original posting. I went to Jim this morning with an issue on my wifes car, He and his team worked on the car past closing time, called me and said the car was ready! What an awesome group of people, Friday night, 20 degree weather, and they all stayed and got my wife on the road again I am so grateful for the crew at Jims Service.

Not freindly... I blew a bolt out on my truck and asked him if we could throw it on a lift just to see what it was and if it was drive able..said no we close in 15min.....told him I would pay him ...no we close at 6 ...not a car on any of the lifts...my 20$fix.. turned into my drive shaft being ruined and my transmission.... thank dude... woulda took 5 min to put on lift and see that... now Im out hundreds....

Always the best service.

Excellent, excellent service!

Great work completed by great (and highly skilled) people!

Bad service one of the mechanics that nikles n dimes you you will be back for more service before you no it the break stuff on purpose

This shop is a big rip off took my car there and they told me it was 2500 to fix I did not do the work there went to a different shop and it costed me 300 bucks to fix this guy is a big rip off don’t go to Jim’s

Very disrespectful I called the wrong number by accident and was hung up on and yelled at. Definitely not a way you should run a business.

This shop is a total rip off I paid them almost $2000 to swop out my engine. I asked them to look over the engine before they put it in which they said they would. when they were done they called me and said that the engine was running perfect when I came and picked up my car white smoke was coming out of my vents. Then on top of that my car was leaking oil and transmission fluid and they did not put my radiator and cooling fan in proper! Then I called up there to see ifthey will fix what they messed up and they called the police on me the total experience was horrible and I wouldnt recommend this shop to anyone its a total rip off! DO NOT GO HERE!

Great service at good price

Fair, honest, great customer service

I went to this shop and this guy told me it was 2500 to fix my car I go get it checked at a real good shop I heard about and it cost me 300 bucks to fix so this shop is a big rip off am glad I did not get this work done I did get work done at this shop and was charged 500 bucks to put a battery in so if u don’t want to get ripped off don’t go to Jim’s

Honest and great work !

Horrible just horrible dont go there.

Service and repairs were done quickly

Most racist people I know I came there for air in the winter for my Mercedes because air was low in the middle of a blizzard and the lady said they dont have air, and was shocked, then threatened me to move the car or they would have it towed of their property

Neighborhood repair shop for complete vehicle repairs

Helpful staff

Outstanding thanks

Customer service is -100 out of 10👎🏾👎🏾👎🏾👎🏾👎🏾

Awesome !!!!!