I used to love this particular Lowes. But now if you want the materials they used to carry, and the staff that was present and helpful, DO NOT COME HERE.

We went to Rochester Hills MI Lowes last weekend to purchase quite a few vertical blinds. Mary who works in Home Decor was heading for her lunch break but stopped to give us all the details and help we needed very patiently and knowledgeably. She really is an asset to the store. It is nice to run into a conscientious worker who cares. Thank you, Mary! We love the blinds.

Only went to get a replacement door knob. Employee directed me to the correct isle. Store was very clean and organized. Used self-checkout without incident.

I bought a dishwasher from Lowes. We had it installed. It advertises as drying the dishes. It does not. We called customer service and the person on the phone said Didnt you read the reviews? If you had youd know that you have to add a special rinse product (on our new washer)that allows it to dry the dishes. MY ADVICE IS TO NOT BUY ANYTHING FROM LOWES. I have never heard anything this bad from any customer service. This is a new low. The advertisement does not tell you that. Know any good up coming attorneys? You dont mis-advertise and try to trick people into buying a defective product that requires a special product you must purchase to make it work. DO NOT SHOP LOWES

Always been a great experience shopping at this Lowes store. Recently, The associate in the doors hardware section was very helpful in providing us valuable insights while choosing a storm door which was the best experience for us. We never had an issue with the whole process

My husband and I have been Home Depot people for so long, but lately we hate going there because the staff is unhelpful and super unfriendly and it hasn’t been a pleasant experience. So we figured we would start going to Lowe’s. And right off the bat we were so happy with this decision, every single employee we passed, they were friendly and so helpful!! But the best part was Andy! Andy was so great! He helped us find what we were looking for and even though it was a large roll of carpet padding stashed away up high in the back room, he got it for us! He went above and beyond for us and that kind of customer service is rear these days and we appreciate you, Andy! Thank you!!! We are Lowe’s people now!

I give Lowes 5 stars because unlike Home Depot they still respect and appreciate our veterans. My stepfather had to get some tools and I started heading to Home Depot he said no go to Lowes I get 10% discount there for being a veteran. I said dont they do that at Home Depot to? He said no not anymore. That was good enough for me. So for now on unless I absolutely have to go to Home Depot because Lowes doesnt carry an item, I go to Lowes. Support our veterans!

Pam in Home Decor is a life saver!! This store is great for people with disabilities!! Very patient and understanding staff willing to work with you no matter how long it takes or how many questions you have! Every department is wonderful. :-)

Absolutely HORRIBLE experienceWe purchased Cali Bamboo flooring in May 2020. Due to Covid, we expected delays. What we did not expect was to have a floor that is lifting not even a year later.When the installation crew arrived in July 2020, they tore out our existing carpet and discovered our floor needed to be leveled. They asked me what to do. From this moment, I knew we had incompentent laborers. The person working on our kitchen leveled the floor. However, once the floor was leveled, it was determined that the wrong flooring (nail down v. floating) had been ordered. Due to some mix ups, we ended up ordering 3 times. Im not sure who made the mistake, but as a non-handy person, I trusted that Lowes would be able to determine the type of flooring needed.Due to the first crews incompetence, I asked Installation Services to send a different crew out when the correct flooring arrived in September. I agreed to wait even an extra week. Much to my dismay, the SAME crew arrived. I took some deep breaths and hoped for the best.Upon completion of the project, the first thing I noticed were the large nail heads and poorly cut corners on the trim. To spend nearly $10k on a floor and have a sloppy finish is counter to the look I was hoping to achieve. I asked if there was anything to do, and I was told that Installation Services would be back out to put putty on the nail heads. Then, sometime in February, THE FLOOR BOARDS BEGAN TO LIFT. I looked more closely and noticed larger gaps causing a shift if the floor. Istallation services came back out to look and suggested a transition piece. This is not acceptable because a transition piece is a tripping hazard in a highly trafficked area.I have been in contact with Tim at Installation Services as well as the assistant store manager, Brian King. Despite requests to fix a poorly installed store, nothing has been done. I really believe that they are ignoring the situation hoping it (I) goes away.Bottom line: if you want a professionaly installed floor, DO NOT USE LOWES. The installation and customer service is subpar and unacceptable.

Bought a washing machine and they told me that delivery would be on a certain day. Set aside time for that day for it to be delivered. Never got it that day. Waited a week with no call as to why it wasnt delivered. Called them and they said it would be delivered tomorrow after waiting a week after initial delivery day. Tracked order for delivery and never came on the second attempt to deliver it. They called me and said it cant be delivered due to issues with the driver delivering it. Now on third attempt to have this thing delivered. It was delivered to me at 10:30pm on a Thursday. Was not happy about it being sent to me that late and after the delivery being changed three times.

The store people were so helpful today. They not only showed me what I wanted. They took me there too and got it for me.

Nobody knew where to find what I was looking for. Had to call my brother to find out what isle it was on. Then a friendly guy went and got it for me. I walked from one end to the other people sending me on a wild goose chase. Then I asked the cashier about garden bags. They didnt know where they were either. Found them on my own. When I got outside a very nice guy saw my struggle and helped me to my car. I was greatly disappointed since I am a senior walking with a cane and yet they didnt help me just sent me all over the store.

This lowes is fine. Overall Lowes doesnt have the greatest selection. Unfortunately, home Depot is my go to solely based on product selection.

It’s the place you love to hate. Going here always means your 3 days into a 45 minute project, you have already made 27 trips here in the last 3 days, but they always have what you need, or some variant that will move you on to the next step.

Had problems getting an appliance delivered. Went into store some guy with a bandanna over his face was taking a credit application from a woman. There were 4 people behind me and this jerk is taking a credit app! She was denied and he kept trying to work around it! Finally I was next he was NO help whatsoever and shipped me over to customer service. They couldnt locate a manager and I mentioned about the clerk taking a credit app. and was told that was a no no. Went to Madison heights store, they refunded my order and re ordered it! They also told me they get lots of complaints from the Rochester Hills store appliance dept!

I love Lowes, what can I say.. I needed new pots for some flowers that will have to come in for the winter and they had a great selection to choose from..

Sometimes help is hard to find in store. Just be patient and you will be helped. Frei day service and knowledgeable.

Went in there because my hubby needed a wrench thing for his crossbow, I went pee.bathroom was clean, I appreciate that they care and upkeep it.

A few years ago, they introduced buy online and pick up in store. Many places we’re starting to do this at the time. Lowe’s completely failed at it. I won’t go into the issues I experienced multiple times back then, other than to say that I stopped shopping at Lowe’s completely.Fast forward to now. We’re in the middle of a pandemic and many places have perfected their store pickup or curbside service at this point. We’ll, not Lowe’s.There was something I needed that Lowe’s had, but Home Depot did not. I pulled up after receiving the “order ready” email. I checked in using the app. I don’t waited about 10 minutes with no response. I then called the number posted on the sign (the alternative way to check in) and nobody answered. Waited 5 more minutes, then I went into the store. The store was deserted. There was a handful of employees up at the front desk. Someone was assisting a customer with a return. I went to the store pickup resister and stood there for a minute, assuming the nearby staff member would come over. Nobody came. I then announced that I was here to pick up my order. Someone came over and said “can I help you?” I reviewed the steps I took leading up to now with the employee. He then said, “oh, the store pickup person is on break”. So I guess when the store pickup person goes on break, store pickup is closed. 🤷🏼‍♂️

Extremely friendly and all of all staff highly recommend this location very clear and organized as well

Went there looking for a lawn mower. Staff was courteous and very helpful answering all my questions. Selection and prices were excellent and I did buy a mower.

In 2019 we bought three rooms of carpeting from them. Among the worst buying experiences ever, from the salesman to arranging the installation. Anyway we got through it . fast forward to several weeks ago, when we noticed some rippling in all three rooms. We called the store for the name of a company to re-stretch the carpet. After several tries and no returned phone calls, we finally got through to the carpet department (same salesman-just our luck). When I told him of our problem he basically said after one year, your on your own. He wouldnt even offer the name of a company to do the work. We didnt expect it to be FREE, we just needed the name of a company. Never going to happen. So, if you have Lowes sell you carpet and do the installation, good luck after the first year if you need any kind of assistance. They flat out dont provide any. Never heard anything like it.

Ordered online. Order was ready for pick up quickly. Checked in at store and order was promptly brought out. A very pleasant experience. I love Lowes!

TerribleVery rude.Picked date and time for delivery on refrigerator. Store confirmed the same time as online that I picked.JB hunt changed it.Store no help and rude about purchasing it on - line, though on line gives you a time frame that I picked and store stated the same !JB hunt no help either- told me they pick the time no matter what you pick.Do not ask Kim in appliances for help at Rochester store.She was very rude and demeaning.Will take my business elsewhere.

Clean and well organized, however, limited to no staff to assist with questions or to get items off higher shelves, leaving customers to fend for themselves or to leave without a purchase.

Very friendly team, u got all u need for a low price and high quality.

Yook thus Lowes servey, gave me a code... Doesnt say where or how to use it, but it made sure to get my email so I get a bunch of spam emails.

Its a Lowes, just like every other one. Helpful staff, clean building.

The staff was helpful, unfortunately they didnt carry what i was looking for but it is what it is.

Paint depth. The gal was quick, friendly and helpful. Sorry I didnt catch her name, but she was blonde, late 20s early 30s, Fri or Sat. Very pleasant. Nice for a change, Im in this area only since 3 weeks ago.

Returning an old water heater which was under warranty.People in Lowes have idea what to do. Customer service all the the up to manager at night time. I wrote an email to head office still waiting for some to contact me back except the auto reply. Lowes on his way out be careful to shop there. Home depot on the other hand not just awesome has a great Customer service.Good luck and think twice before walk into Lowes.Thanks for reading.

Tried curbside service for the first time today. The guy was cool and practiced social distancing as well as wore proper PPE. Was speedy and will definitely be ordering like this again.

I had a very pleasant experience shopping at this particular store! Adam Bentel Tools&Hardware manager assisted me with my purchase in the kitchen &bath department right at the closing time,not only was he patient, curteos and professional but, suggested that maybe I should measure the space before making the decision to purchase. Needless to say I should have listened to him! But even though I will have to return the item, I will continue to make my home improvement purchases at this particular store!Big thanks to Adam,because of him I will recommend the store to anyone looking for expert and professional advice!

40 minutes waiting in my car for curbside pickup today! No one else was using the service so I called. The lady picked up and the guy that was doing curbside pickup was busy on the floor. She said wait I’ll bring it right out. 15 minutes later I called back, same lady who acted like someone else. Needless to say I didn’t get my stuff yet.This store is constantly under staffed, I guess those large profits they have made during the fake pandemic won’t allow them to pay people to be there.Big Corp so this review won’t matter, sickening

Nice place to shop for all home needs

Love this Lowes location in Rochester Hills, the staff is friendly, there is a variety of merchandise. I brought all my appliances at this location no problems. Highly recommend!

I do my home shopping there. I liked this store.

Didnt offer much help, but fair selection in garden dept.

Understaffed obviously, but only 1/3 of 3 people I talked to actually tried to help past their area

We found what we went there for. One of the employees went above and beyond to help us. She was fantastic. I think her name was Kristine (sp?). She even made a special trip up to the register to make sure the cashier was treating us ok, which was good, since the cashier was being a little difficult. They also sent someone out to help load our item into our car for us. Great experience. Thank you!

KAT is the front cashier supervisor and is extremely rude and unhelpful towards veterans. Tried getting a veterans discount for my father but she wanted to bring him into the store when I called him and showed her a text of what he wanted from the store.She would rather bring in a sick old man to the store vs giving .50 cents back with a military discount.Way to show your appreciation to military veterans and their familys.Not going back to Lowes.

Never anyone around to help you find something here. :(

Everyone is so helpful here. Definitely a breath of fresh air after Home Depot. Which stinks, by the way.

Cleaned up! Nice

Disappointed in how customer service is slowly leaving these stores. I shopped 4 hours looking for a patio table. Ended up coming home & ordering one on-line from Amazon.

Rocky start. Service desk was a little frustrating but she ended up being great. Just tired from all the after Christmas stuff. We went in to exchange a broken tool and purchase my new tool cabinet for my craft room. I researched them prior to going in and even after comparing them in person, the kobalt beat the rest quality wise AND was the best price. They did not have one on the floor though so he did go and get one brought out and in packages for me. It had a small scratch so I did get a small discount. They helped us load it...3 workers actually. We would never have been able to do it alone! Brea at the service desk ended up helping us order a tool set too that came in much quicker than we thought it would. Definitely satisfied with the service!

Staff was super friendly and helpful. I wish i knew the guys name in the paint department he was AWESOME! He went above and beyond the norm. Thank you so much for you help. You also made my daughters day :) she wants to work in the paint department when shes old enough!

Store looked neat and clean. They didnt have the replacement briquettes I was looking for for my grill, I had to go to a specialized store to get them.

Lowes needs to start hiring more people that people need to have help while looking through their hardware store lack of employees this is where they need to improve

Use the online app with looking for a specific item. It will tell you the aisle and bin or if item is not available at store. Big time saver as customer service is hit or miss.

My go to for alot. Love vets discount

Great place and great prices 👍.

The lady in the paint department was not accommodating. I don’t think she’s happy with her job. She’s cranky. Her name is Ingrid.

Lowes should audit the management of this location. Primarily - associates were unwilling to scan the coupon emailed to me by Lowe’s (from the correct domain and linking to a server with valid https certificate). Customer service desk were less helpful than the cashiers. Not great that Lowe’s will send out “Redeemable in-store” promotions that cannot be honored. It worked online, so I will curbside pickup my order. Aside from that, half of my items were not in a matching isle and bay# as listed on the site.

Inventory seems difficult to find. Ive had this problem several times where it shows plenty of stock but they cant find it. So I have to resort to ordering online and waiting until they find it.

I wish there were workers to help you find your stuff in that huge store!

Made a quick stop, it was my first time at this location. Very clean store, good layout, product is easier to find than at Home Depot.

Lowes was fantastic. Ron, in flooring, was extremely helpful.

I like this store its pretty much well kept up and clean, they also stay pretty well stocked.

Good place for DIY. Im not a fan of the tool brands they DONT keep in stock. Lumber selection is a coin toss. Check out Lions move fast. I visit every few weeks. Well continue to do so along with the other big box store.

Disappointed that they couldnt make a car door key for me. They recommended a locksmith. The locksmith charges $10 per non-chip key. Whew!!

Yesssssss got my peel and stick flooring from there. The employees are always friendly, helpful and accommodating.

My 26yr old fridge decided its time for retirement. After hours of online search and failed to find a replacement, we went to the Lowes on Rochester road. Surprisingly theres plenty of people like us searching for appliances on a Friday evening. It took us more than an hour because theres more customers than service staffs. But happy we found what we were looking for. Good service.

Pretty solid but the selection is bit lacking compared to Home Depot .

The employee who was in the window dressings department was rude and short tempered with us and the customer after us. Also the chainsaw I wanted to buy was advertised but not available.

The staff were friendly and professional. The store was well stocked.

I went there today and the Christmas items and displays had me blown away! So BEAUTIFUL!! I was so mezmorized. This store is absolutely amazing:-)

Store was clean. Items organized. Did not appreciate the large gash in my right forearm when walking by the returns desk. Employee placed a cart with a large sharp piece of metal sticking out into the aisle. When I walked by my right forearm was cut wide open. And before you say pay attention...flat piece of grey metal, not where it is supposed to be, in a grey cart, hovering above a grey floor.

Always enjoyed the staff at this Lowes and today Tom in plumbing and Emma @ checkout were great and extremely helpful!

This stores Covid-19 response is over the top. Im sad to see the fear of a virus turn employees against their customers. The gentleman in the door aisle was particularly fearful and treated us badly. I will only go to Lowes if there is no alternative. Hopefully things will change in the near future.

My husband and I shop at Lowes all the time. Very good customer service. Good quality product for all our home repair needs.

Im not really a Lowes person but they have stuff

I was just picking up some lawn refuge bags. Not many people for 4:30 PM on Sunday.

Jackie went out of his way to help my find something in holiday decorations...very nice.

The employees at Lowes seem to be more helpful to me than employees at other home improvement stores. It is also much easier to find employees than at other stores.I think prices are comparable but probably not the low price leader.

Great home improvement store, not very helpful

Arrived to purchase High end washer-dryer combo… both girls busy on cell phones… no help…Left store purchased my items down the road at Sargents where Ill do all of my future big ticket items…

Catherine does an amazing job helping customers. She evens steps outside of boundaries to ensure the customer is taken care of. Highly recommend her assistance when shopping at this Lowes.

Lori at the front is rude and over opinionated

I have found Lowes to be a Home Depot wanna be! They try but just dont get it. Prices are decent but finding things is difficult and employees will just point instead of actually taking the time to show you like Home Depot employees do.

Overall good experience.

Found what we were looking for. Friendly staff.

Great selection in floral department

We met Sam in appliances. Despite the fact she was new to the department, she made sure all questions and concerns were addressed and made the purchase of the washing machine and dryer seamless and quick.Start to finish, we were out the door in 20 minutes with delivery date secured.Thank you very much for the excellent service. It is rare to come by that these days in larger, non locally owned establishments.

I am taking this time to praise Paul from Lowe’s Rochester he provided me with excellent customer service!! when I needed an obscure plumbing setup I showed him a picture and he helped me the whole way and got me set up perfectly couldn’t have finished the job without his amazing help

Went to the pro desk for help with a large order to be delivered. The first guy dismissed us, called another guy who complained the whole time he helped us .

Horrible employees, no one wants to help you. They have an attitude when you ask a simple question. At the self check out, the lady that works it must hate her job or herself because I don’t think I’ve ever met someone with a lack of manners like her. I tried calling the store three times and no one would transfer me. Home Depot would never treat you like this.

My dog loves this store.

Very poor customer service, in appliances no one available when the person in charge takes lunch break. In back splash area 3 staff talking together no one acknowledged you. One of the staff with face mask steps too far back while talking with me I was wearing mask too. The installer when they come to your house doesnt wear masks when they are there for couple of days.Very bad experiences.

I asked 6 people that worked here for Assiatant and they all told me they not the person that works in that department then I hear over the speaker for them to send someone to where I was I stood there for 15 mins waiting for help no one showed up so I left to go to Home Depot this is the worst Lowe’s I have ever been at

Need more experienced workers

You can order online and pick up goods at the store. Wonderful service

Love how you can find lots of choices

Horrible service. Purchased a refrigerator that came in damaged. Refused delivery. Spent hours on phone trying to resolve issues with customer service. Most of the time call was not answered. No one called back to provide updates either. Guess it was a mistake shopping at Lowe’s.

I was standing in the light bulb aisle today 2/5/2020, the Rochester Hills Store, looking at all the different lighting selections. I must have looked confused because an employee named Andy approached me and asked if I needed help. Yes, I sure did. So many choices. He was very helpful, asked a few questions about what the application was, over the kitchen island I answered, he asked a few more questions and then continued to explain my choices. Color temperatures, watts....I settled on a 6 LED retrofit light. An attractive solution to my old can lights and easy to install!! Thanks Andy!

Helpful staff. Caution appropriately addressed

Still wish that they were here in Burton mi

Have tried to deal with Lowes several times. Out of several instances never had accurate information given to me (saying a products was available when it wasnt or saying its not when it is), never good customer service (rude to me, acted like I should have known something when I dont work there), and the one time I bought an appliance (dishwasher) I wasnt offered assistance to put it in my car (mind you, Im 52 and 110 pounds, by myself). I choose Home Depot, I wont be coming to Lowes anymore.

Very knowledgeable and helpful staff

A very nice gentlemen in the appliances helped me believe his name started with an I extremely professional amazing guy! Thank you