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J. Thomas Jewelers
2254 Crooks Rd, Rochester Hills, MI 48309, United States
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J. Thomas Jewelers

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La
Review №1

This place is amazing!! My Mom was looking for a ring as a gift to celebrate my recent graduation. We went to J. Thomas and were instantly greeted by Lisa. Lisa was very kind and knowledgeable. I ended up finding a ring that I liked, but I was looking for a different stone. Lisa was able to order a different stone for my ring and the final product is beautiful! My Mom and I will definitely be back and we highly recommend that anyone who is looking for a special piece of jewelry should to go to J. Thomas!

Su
Review №2

Beyond excellent service from the times Ive had to go in, or purchase a timepiece for my loved ones.

La
Review №3

A wonderful experience! Great helpful people, pleasant atmosphere and excellent service!! I would highly recommend this business.

Da
Review №4

Thomas was super nice. Told us everything we wanted to know. Showed my wife and I a pair of earrings . I told him I wanted them, and he kept it secret from my wife while we were there.then I picked them up Saturday. Super nice guy

Ju
Review №5

I just picked up my rings that were repaired. I love thisjewelers. They are professional, very pleasant, and did a great job. I would highly recommend them. Their prices are reasonable and the job was completed before the anticipated time. Thank you so much!

Ch
Review №6

Great experience shopping for a last minute gift. The team is very knowledgeable and kind. Most certainly going back for my next jewelry purchase.

Gr
Review №7

Tom is great to work with. Last time I got two 24k gold hoop earrings. She was very happy!

Ja
Review №8

J Thomas us an excellent jewelry store. The staff is very knowledgeable and highly qualified with all aspects of jewelry needs. Customer Service is committed to personal needs of each individual client and the staff offers suggestions based on client interests and desires. I would highly recommend J. Thomas Jewelers for all your jewelry purchases and jewelry repairs.

Al
Review №9

Highly recommend! Very professional and flexible with appointment times. They went above and beyond in every way to help me find the perfect ring. Cant tell you the countless hours they spent to make sure I was happy with my purchase!

De
Review №10

Lisa was very helpful in choosing a new watch band for my elderly sister-in-law’s watch.

Sa
Review №11

I drive 250 miles to use there service. There is no one better. Cannot recommend enough!

An
Review №12

They resized my Cartier watch and were very attentive to getting it exactly the right size

Me
Review №13

Everyone is always so welcoming and helpful when I come in. My ring was being custom made and J. Thomas Jewelers would send updates.

Ji
Review №14

I went to J. Thomas Jewelers looking from a special ring for our 10th anniversary. I explained my situation that my wife had lost her ring and I wanted to replace it with a bit of an upgrade. I will say that there customer service and willingness to help me in a last minute situation was beyond fantastic!!! Thank you so much Amanda!!!!

Su
Review №15

Today is the first time I’ve been to J Thomas Jewelers after having noticed the store when I drove by one day and then researched them online. I totally agree with the very positive reviews I saw everywhere! The service was amazing—above and beyond what I expected! Every employee I came in contact with was friendly and helpful. Chris and Ginger were wonderful and Nicole answered all my questions about the appraisal she did for me. I’m so glad I chose J Thomas Jewelers—I don’t expect I’ll be going anywhere else!

Bo
Review №16

Always the best experience. Friendly and professional staff. Owner also friendly and always extremely helpful. No matter how busy the store is they have time to take care of the customers needs and answer any questions.

Sa
Review №17

The men and women at J Thomas Jewelers are so friendly, not pressuring people that go out of their way to make you happy. I had a custom ring made and it turned out awesome and the staff was so excited about it that they all started taking pictures of it.Thank you J Thomas Jewelers.Jeffrey.

Lo
Review №18

These Jewelers are very clean, honest and easy to talk to, even to create you special piece.Ive been going there for 25 years now.Thank you for great service!

Sy
Review №19

Tom and his team know jewelry and provide exceptional service!

E
Review №20

Absolute Wonderful Experience at J Thomas. Fantastic customer service from Ms Lisa who helped me pick out the perfect gift for my new grandbaby.

Kr
Review №21

I have used J Thomas as my jeweler for many yearsWeather it’s a custom piece or a gift for someone I always go and see them. They always make you feel like family and I have never been disappointed.I even have family from Seattle that fly in when they are looking for pieces to add to there collection.

Ta
Review №22

Huge selection of rings. Very personal experience. Tom was wonderful. Patient as my future husband was choosing his wedding band! We left there very happy with our purchase. Highly recommend them. You wont be disappointed!!

Na
Review №23

My wife and I have been shopping at J. Thomas Jewelers for years and for good reason. As a guy it is not always easy to come up with a great gift idea for each Birthday, Anniversary or just because. The team there is very friendly and knowledgeable and can help to come up with the perfect gift every time. I would highly recommend Tom and Noreen and would consider them to be the the most knowledgeable and talented people in the industry. They do a great job with custom pieces as well.

Sh
Review №24

I went to about 20 jewelry stores in the greater Detroit area before picking J. Thomas for creating a custom engagement ring. Im an extremely particular person and knew what I wanted (Design, quality, experience) and J Thomas exceeded my expectations. Stefanie was very friendly and accommodating to me and my very long schedule to complete the ring exactly how I wanted. I took the time to review every little detail of the ring with them with multiple revisions and when it was crunch time on building the ring from the approved 3D design they still meet the very tight timeline and delivered on time! I was able to view many diamonds to select from, I reviewed the 3D CAD design several times, as well as the 3D printed model before casting (satisfying a very demanding engineer…myself!) They helped with securing partial financing, the ring’s insurance, and made the remanding payments convenient for me. Every employee in the store was very pleasant and friendly and the engagement gift and mailed card was very thoughtful and I would definitely give them bonus points on customer service for that. It was very hard for me to trust them on a custom design when they don’t have many pictures of completed pieces, but I’m glad I did because the ring came out absolutely perfect! So, I’ve attached a couple of photos that hopefully other can see, but they still don’t do the ring justice! The fiancé loves it, the family loves it, everyone is impressed by it! Highly recommended. Thank you to everyone at J Thomas Jewelers!

Tr
Review №25

I really enjoyed shopping there it was so pleasant Ms Lisa was very nice and helpful the service was100 percent great great great I will shop there again and again the best experience 5 stars for sure

Ju
Review №26

Always a great experience. They’ve cleaned my jewelry for me always for free. Having my wedding rings remade into a new setting, a pendant if “LOVE”. Love was the reason I married and love was the reason I had my daughter. That’s all I need and all that I need to remember, Love.

De
Review №27

I stopped in hoping for a quick last minute watch adjustment and a couple of batteries in other watches and they were able to accommodate me superquick. Much appreciated!

Je
Review №28

Fantastic store with incredibly helpful and professional staff!

Wi
Review №29

Friendly staff helped me find a nice Anniversary gift for the wife along with other jewelry I didnt know I needed in my life. Definetly will be a repeat customer!

Lo
Review №30

Love, love, love my custom jewelry from J. THOMAS. From design to completion, it was a wonderful experience! Thank you!

Kr
Review №31

I really cannot express how happy I was with J Thomas jewelers. Chris took amazing care of my fiancé and I. She really understood what I wanted for my engagement ring and made it come to life. I’ve recommended her to anyone and everyone I see. I will be coming back here for all my future purchases. They are truly the best jewelry store I could’ve found. You will not regret your choice of you choose J Thomas jewelers!!

Ja
Review №32

Beautiful store and fast and efficient customer service from Lisa. I will recommend!

La
Review №33

I was dealing with some estate pieces that I didnt know the value of or if the pieces were real. J Thomas Jewelers spent a lot of time with me determining the value of the items and what needed to be repaired. I felt very comfortable and decided to have them reset a piece in a new setting and restring some pearls. It was a lovely experience and I look forward to working with them in the future.

Sh
Review №34

We have been customers of J.Thomas Jewlers for many many years. It is always a pleasure to visit the store. The facility is beautiful and the merchandise, magnificent. The staff are friendly, helpful and kind. They make us feel like family.

SC
Review №35

Excellent establishment. Friendly, knowledgeable, with excellent repair services in store. Appraisal service is thorough and timely. Well priced services and beautiful stock on hand. A true “Gem” 😊

Da
Review №36

I spoke with Amanda about making a custom anniversary diamond band. Ovals with halos. She answered all my emails fast and efficiently! I was very happy with their communication throughout this process, as I told her I was burnt before at a different jewelry store and was very nervous spending this amount of money. Amanda assured me and kept me in the loop! I just received my gorgeous 3.5 carat ring today and already received two compliments today! The craftsmanship is amazing! I will definitely refer everyone to J Thomas !! Thankyou Amanda for making my dream ring come true! ❤️

Ca
Review №37

Very pleased every time I go in. My wedding ring has never looked so good!! Thanks again

Br
Review №38

We had a great experience shopping at J. Thomas Jewelers. The owner was super friendly and accommodating! He had my ring sized and ready for me within 24 hours. I will definitely shop again on my next trip into Michigan!

Na
Review №39

I live for this store like every is so gorgeous got something for my man and he loves it

Ge
Review №40

Fantastic service. Tom and his crew really know the jewelry industry and have great eyes for both unique and classic pieces. The team really takes their time to get to know you and better understand what youre looking for. I highly recommend!

St
Review №41

Amanda made the whole process of shopping for an engagement ring completely stress free! The amount of knowledge and patience she provided exceeded any other jewelry store that I went to. She ended up finding me the perfect engagement ring for my now fiancé. I would recommend Amanda for all of your jewelry needs.

Ma
Review №42

J. Thomas Jewelers is the best of the best! A fantastic staff with exceptional customer service. Their selection is of the highest quality and the designs are exceptional.

Mi
Review №43

Chris took great care of me from the moment I walked in the door! She was friendly, helpful, and found me the perfect engagement ring! I highly recommend J.Thomas Jewelers!

Li
Review №44

Phenomenal customer service!I had an issue with a previous purchase and they really took care of me. They are top notch! Looking forward to picking up my new piece!

An
Review №45

My fiance and I were referred to J Thomas by family and friends. While talking with the owner we realized how small this world was with multiple mutual friends and family as well. Made us feel both right at home. I needed my first ever ring sized and not only was the owner extremely helpful, he and staff were very prompt in service. We have 2 other pieces we are looking into purchasing and will definitely be back again! Thank you to all staff and cant wait to see you again and for your amazing customer service!

Sh
Review №46

Tom helped out a lot. Great service and very nice place!

Ja
Review №47

The staff was great, very nice and helpful. I brought in jewelry to be fixed and got it back looking brand new.... Loved the free ring cleaning while I waited too.

S
Review №48

Wonderful customer service! They completed work on a family heirloom ring and results were outstanding.Tom, owner, terrific to work with as is every employee I encountered. First class experience!

Ja
Review №49

J. Thomas is an excellent jeweler! The staff at J.Thomas are always extremely friendly and helpful. I would highly recommend them to anyone looking for help with a jewelry purchase!

Rh
Review №50

Love the beautiful selection of jewelry and my sales associate listened to what I was looking for!

Ro
Review №51

J Thomas has done custom pieces for me that are beautiful! They assisted with the design and set the stones. I’ve also purchased several pieces of jewelry from them for gifts. They have a great selection in the store to pick from, but will assist with special orders. The employees are all wonderful! They truly are a great jeweler!!

Cy
Review №52

Always have great service at J. Thomas Jewelers whether it be fixing or buying jewelry. Thank you!

Ad
Review №53

Probably the best jeweler in the area. Recently Ive been into many jewelers and none of them compare to J. Thomas. I was able to get my fiancee her dream engagement ring and I will 100% go back to J. Thomas in the future for any more jewelry.

Do
Review №54

Fantastic experience! I would highly recommend! Tom is extremely knowledgeable and patient, he listens closely and works with you until you are comfortable and completely happy.

Ge
Review №55

Very nice experience at JThomas Jewelry. The level of personal service that I received from Tom sets a new standard. It was truly an enjoyable experience.

Au
Review №56

They did a great job helping me pick out the perfect ring. They were also reasonably priced.

Ma
Review №57

I needed to get batteries replace in 4 different watches. The staff was awesome and very helpful. Not only did I get the batteries replaced, I also purchased 2 bracelets. Very nice selection of jewelry. I would recommend to anyone. Peace

Ma
Review №58

Very pleasant, helpful, informative employees.

Tr
Review №59

As always, everyone in the store was pleasant and greeted me. Tom was able to get my watch back running in short order. I highly recommend J Thomas Jewelers for repair or new purchase.

Lu
Review №60

I brought in a family keepsake watch that had lost its crystal face, one of the hands and the stem. At first, they were unsure if it was fixable. However, I received a call the next day, they gave me a price and I picked it up a week later. It works like new and looks perfect. Staff was super but the watchmaker is a hero in my eyes!

Ca
Review №61

It was a wonderful experience the people in there are so nice so kind and so friendly

Na
Review №62

We had a very nice experience, everyone was very nice and helpful. We are very happy with our purchase.

Ki
Review №63

Needed to buy another wedding ring for my husband who lost his ring in a pond while fishing. Contacted J. Thomas Jewelers through the website and was working with associate Tara via text. She was very helpful, gave personalized options and told me his ring purchase even qualified for a free “casual wear” ring that he can wear while fishing in case another mishap happens. Thank you for the timely and customer-based service!

Da
Review №64

Excellent staff and superior customer service. The salesman was able to show me a large selection of earrings to choose from well within the budget I gave him. Overall 10/10 will definitely do business here again.

Gr
Review №65

Wonderful staff, friendly, kind, non-pressure situation. They helped us find exactly what we wanted within our budget. Tara was amazing and I will send anyone needing an engagement ring to her.

Sa
Review №66

Sweet and friendly staff! Knowledgeable and accommodating. They had sanitizer, gloves, antibacterial materials And all wore masks. Felt very safe during these times of worry. Couldn’t have had a better experience. Will definitely be returning for all my jewelry needs.

St
Review №67

I love this place - purchased my wedding band here and the staff is very friendly. They offer to clean all your jewelry for free as well. Highly recommend!

Ka
Review №68

I was looking for a jeweler who could help me by putting photos into a baby locket. The locket was very small and I was unable to do it myself. J Thomas was the only jeweler in the area willing to help me do this. They did a great job and it was done within a week. I would definitely recommend them to anyone looking for quality customer service. I couldn’t have asked for a better experience.

Ch
Review №69

Total customer service oriented! J. Thomas has the most beautiful selection and is my go-to for jewelry. I always find unique pieces there and receive compliments on them. And, their design expertise is second to none!

Je
Review №70

Every time I’ve gone in for repairs or purchase, everyone is very kind and there’s never pressure for additional services. They care and it shows!

Ro
Review №71

Great, personalized service. We had an upgrade and a repair for two rings. Both were handled professionally. The team went out of their way to come up with good alternatives and even expedited a setting within two days so we could see it live before the upgrade. The jeweler who repaired the other ring came out to discuss what she needed to do and executed flawlessly.

Ty
Review №72

The staff at J. Thomas and Tom himself are wonderful to work with. They are incredibly kind, they listened to what I wanted, and went above and beyond what I expected in trying to find what I was looking for. Tom ended up making a custom wedding band for my fiancée and it turned out beautifully. He also had no problem working with diamonds from a family ring I was given and was even able to melt down the gold and use it in the custom band. My fiancée absolutely loves her rings. They made every step of this process enjoyable and special for us.

An
Review №73

After losing an earring of a pair my husband gave me for our first wedding anniversary, J Thomas Jewelers did a wonderful job on designing a replacement pair of earrings using the one I had kept for nearly 20 years!Amanda was very helpful and patient with me. they found agreeable options to meet my budget, while still giving me a similar-enough design that resembled the origin pair.My family has gone to J. Thomas jewelers starting with the purchase of my husband’s wedding band. We’ve Returned many times without disappointments.

TJ
Review №74

Amanda was amazing customer service person that help me find the perfect earrings for my niece. Amanda made everything go so smooth and painless that I would hire her in a minute to be a customer service Representitive for me and my company in a heartbeat. Thank you Amanda for your great service and finding me the perfect earrings. Tom Moran

Tr
Review №75

The store was clean and very nice. There was a very large selection of rings. The staff is very friendly and helpful. I really liked the experience I had there and would definitely recommend them to everyone.

Jo
Review №76

I just picked up my custom piece and I love it. I had my late fathers original wedding ring shaped and molded into a heart pendant that I am giving my mother. They did it at a fair price and with incredible precision. We wanted to keep the original engravings visible. We are so appreciative of the team at J. Thomas Jewelers for their work on creating an incredible piece of jewelry for our family.

Sh
Review №77

Love J. Thomas Jewelers! They’ve been so great through choosing the engagement ring, to wedding bands and everything that comes after! Always super helpful and kind!

Ki
Review №78

Beautiful store with exceptional customer service. Took my new ring in to be sized on Tuesday after Christmas and was completed on Thursday.

Ma
Review №79

Friendly, great service. Love going to the store.

Ca
Review №80

Beautiful jewelry! Wonderful service!Shopping at j. thomas is a lovely experience. They treat you like royalty but are as happy to see you as if you’re family! No matter how busy the store is and how much or little you’re thinking of spending, they have all the time in the world for you. Thanks for helping me with my new ring. I’m already looking forward to my next visit.

Ma
Review №81

Awesome jewelry store!! Very nice experienced repair and sales people. Will always be my go to jewelry store!

Pa
Review №82

Best Jeweler around. Friendliest staff, great selection, all around great experience ❤️❤️

Br
Review №83

Staff is extremely friendly and knowledgeable! Will definitely be going back!!

Pa
Review №84

Everyone was very knowledgeable and helpful. The jewelry is beautiful artwork. J. Thomas Jewelry is very professional with a great selection

Ja
Review №85

Very professional sales staff. Amanda was a huge help In picking out the perfect gift for my fiancé.

Hu
Review №86

Helped me a tone!! Awesome people and great atmosphere! They are definitely the best jeweler around.

Be
Review №87

I dont usually write reviews, but needed to in this case. I chose J. Thomas Jewelers due to their great reviews online. My wife and I needed our wedding rings resized after 23 years. My ring was going to be difficult as a mens band with a complex pattern engraved in it. I expected that needing to size it up by 2 sizes was going to leave an odd unmatching addition. Instead they took great pride doing an amazing job crafting the increase in size to completely blend with the original ring. I could not even tell where the addition was made. Completely satisfied and highly recommend them.

Pj
Review №88

Wow!!!! What a great staff.I told them what I was celebrating and the ladies found the perfect gift ideas in minutes! No pressure - No hidden cost. Everything from simple to extravagant.... excellent price points and selection. Thank you for helping to make my 25th Anniversary special. I highly recommend this business....

Li
Review №89

Always helpful, friendly staff.

bo
Review №90

Amazing place!! Huge selection. Great and super friendly staff!!

Ju
Review №91

Amazing Experience very thoughtful and knowledgeable staff!

ch
Review №92

I had an idea of the kind of ring I had always wanted I finally took all my old rings into j Thomas jewelers and explained what my idea was. They made my vision come to life even more beautiful than I had ever imagined. I would recommend them to anyone and will be looking into other jewelry I have to turn into beautiful pieces I will proudly wear again and againA very satisfied customer 😊

Al
Review №93

I had a great experience buying through J Thomas. They have whatever diamond and ring style you are looking for. If they don’t have the diamond you are looking for they will find it and bring it in. I wasn’t going to give up till I found the perfect diamond, and after 7 diamonds later the perfect one came in. I was so thankful they were persistent and stuck with it till I was completely satisfied. Tom the master jeweler has so much skill and experience. He can help you find whatever diamond you are looking for at a fair price. All of the staff are kind, polite, and put extra effort into helping you find what you are looking for. I would suggest J Thomas to anyone. Whether you are diamond shopping, need jewelry repair, or engagement ring shopping this is a great place to go.

Za
Review №94

The owner and staff were extremely knowledgeable and helpful during the purchase of an engagement ring for my fiancé.The quality, precision and excellent customer service of J. Thomas greatly exceeded my expectations. Thank you all very much for the great experience!

To
Review №95

Every time I go in to J. Thomas Jewelers I’m treated so kindly and get absolutely amazing service! They treat you like family and have quality items at great prices. I go there for all my repairs and purchases!

Da
Review №96

Just had my watch battery replaced for a reasonable price-and they cleaned all the jewelry I had on for free. The service was friendly and quick. My husband has bought a few items here before for gifts for me and he’s always had great experiences as well.

Ka
Review №97

So pleased with the professional service I received at J. Thomas Jewelers! They were amazing. They really aim to please all of their clients, and they do!

ni
Review №98

I chose a custom setting he made, then I had him make the wedding band that fit with the ring. Amazing craftsmanship and taught me everything I know today about diamond. I was a 21 year old kid about to move overseas to propose and I couldnt have been in better hands. You get a lot of ring for your dollar as well as fantastic customer service.

We
Review №99

Noreen was so kind to offer to clean my rings upon entering the store and then discovered some of my diamonds in my band were loose. I had the ring repaired and refinished at J. Thomas for a very reasonable price. I appreciated that Tom, the owner, personally inspected my refinished ring to make sure he was happy with how it turned out. Overall it was a wonderful experience. Love the staff and the quality of their work! Highly recommend J. Thomas!

Pa
Review №100

I now have ever-so-sparkly diamond rings thanks to J. Thomas Jewelers and their wonderful efforts to clean my paint and clay encrusted rings! I am an artist, and not wanting to lose my rings, I wear them when I teach my art classes. Now they look like new!Also, their store is set to dazzle. Shop for Christmas here! So many quality choices. :)

Information
66 Photos
100 Comments
5 Rating
  • Address:2254 Crooks Rd, Rochester Hills, MI 48309, United States
  • Site:http://jthomasjewelers.com/
  • Phone:+1 248-299-5250
Categories
  • Jewelry repair service
  • Diamond dealer
  • Jewelry appraiser
  • Jewelry designer
  • Jewelry engraver
  • Jewelry store
  • Watch repair service
Working hours
  • Monday:10am–5:30pm
  • Tuesday:10am–5:30pm
  • Wednesday:10am–5:30pm
  • Thursday:10am–5:30pm
  • Friday:10am–4pm
  • Saturday:Closed
  • Sunday:Closed
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pick-up:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Repair services:Yes
Payments
  • Debit cards:Yes
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