Ma
Mark Electronics Inc
1893 Rochester Industrial Dr, Rochester Hills, MI 48309, United States
Comments
An
Review №1

I recently bought a home that had a security system that was being serviced by Mark Electronics. The previous homeowners were happy with Mark, so we decided to continue with their service. They have been great! Did not have to wait long for initial appointment, the tech they sent was very knowledgeable and friendly. He ran into 2 different problems and didnt want to leave until they were fixed properly. Went over directions patiently. A few weeks later after a short torrential downpour, my sump pump alarmed. Central station called within 20 seconds, maybe sooner. I have never had an alarm company in the past respond so quickly to an alarm! Central station gave me a contact number to get help with the sump if I would have needed it. I pay $10 less per month than what I paid in Colorado, and it includes alarm cell service ! I highly recommend Mark Electronics!

Ma
Review №2

We had Mark Electronics out for our company when we relocated. They were on time and efficient. Pricing is great. They hooked up, updated and trained us on the use of the equipment. Great company!

Jo
Review №3

Had a truly terrific experience. This is our second location to have cameras and security installed. It was an easy process and the team was efficient, clean, and courteous. Matt was thorough in his mapping and note taking. Woody was great on site the day of install to walk me through the process. Great experience and would highly recommend them for your next need for security.

Da
Review №4

Excellent Service and competitive pricing. Nick, the Service Manager, showed up on time, was very thorough and patient. He explained everything very well regarding the install, the system and the related Apps.We are pleased and would highly recommend Mark Electronics.

Ro
Review №5

Mark Electronics is the best if you are looking for a security system or other home video services. I have been with them for years and their service is top notch. Jim is great in providing any service needs and just recently had Nick update my alarm system and he was super friendly and thorough. Marks team including the office staff is great to work with. Would highly recommend.

Gr
Review №6

A very great quality work!! From the the salesperson George Pecar and the entire team WELL DONE!!!!!

jo
Review №7

Mark Electronics has supplied and serviced my home audio and video needs over the years. Recently, I had Mark Electronics install a couple television sets and totally revamp my home audio and surround sound. In a word, they did an outstanding job. The representative who made the recommendations was extremely knowledgeable and articulate. He communicated in a way that was easily understood and clear. The technicians who installed and trained me on the equipment could not have been more professional or helpful. I cannot recommend this company highly enough. You wont be disappointed

Ra
Review №8

My wife and I recently moved to Michigan from Illinois and searched the market for a quality security system. Luckily, upon moving in, I noticed that the home had already been pre-wired by Mark Electronics Inc. I called them up and the rest is history. In a few days, Matthew came out and inspected our space and gave recommendations about how many monitors, glass breaks and motion sensors would be ideal for our unit. Within a week, two guys came out and installed our security services. Both guys were respectable and courteous, and everything took about 2 hours. They explained their work and helped us to install the security apps on both of ours phones which was a tremendous help. We love having our home security in the palms on our hands where we can control what happens. All in all, I would highly recommend Mark Electronics Inc. Service is great. People are up front and honest and I never felt treated like a number. Give them a call asap and let them prove to you why their service is top notch.

Jo
Review №9

I have nothing but wonderful things to say about Mark Electronics. They have top notch customer service and have gone out of their way to make sure everything is working for us. We are so glad we chose them to install our hard wired internet and alarm services. I highly recommend this company to anyone!

El
Review №10

Steve and Bob with Mark Electronics installed our home security system today and did a fantastic job! They were polite, timely, and ensured everything was working correctly. Thanks for the great work!

ho
Review №11

Excellent experience! We recently had someone try to open one of our bedroom windows during the middle of the night. Time for an alarm system!! We spoke with Matt and he was out the same day to make a recommendation for what we needed. A few days later, Nick and Bill installed the system quickly and professionally. Would recommended with confidence!! Thank you Mark Electronics!

Tr
Review №12

Worked with the team at Mark on a Surveillance system, Alarm and network cabling through the house. Team was great to work with, from the first discussion to installation. When it was time to install at the house they did a great job - we have a 12 Camera system, so a lot of setting up. Had a couple of minor glitches but they were responsive and quick to address. Would recommend them for anyones future project.

Ca
Review №13

We recently hired Mark Electronics when we moved in to a new house. They got our wired speaker system up and running and also installed 2 TVs. They have some of the best customer service I have encountered. Their technicians are courteous, thorough and went out of their way to help us as we moved in. I highly recommend this company!

Fu
Review №14

Quality installation by knowledgeable technicians. Personable and professional.

Ve
Review №15

We recently switched Alarm system companys to Mark Electronics and so far have been happy with the service. They are very professional, unlike our previous company they are very on top of things and quick reponse to any questions or concerns. The technician was very helpful helping us manuever through the app and showing us how everything works. Also love the background feature on the screen that continuously plays beautiful nature photos. So far so good and would definitely recommend this company for anyone looking into alarm systems.

Th
Review №16

I recently switched my security system from ADT to Mark Electronics. Although ADT provided good service their monthly fee seemed to be escalating too frequently. When I called Mark I was met with the most courteous operator who directed me to George in sales. He promptly came to our house and evaluated our needs. Nick, the installer, did a great job. I recommend Mark Electronics a solid 5 Stars!

Da
Review №17

These guys do great work! They were efficient in installing everything; and helped walk my entire family through the process. Would recommend for anyone!

Da
Review №18

Steve did a terrific job adjusting cameras. They are efficient and positive. Steve even increased the clarity on my iPad.

ds
Review №19

We had a water issue upstairs with water dripping downstairs onto the circuit board for the alarm. We had been monitored by another company which was not local. I found Mark Electronics, a local company and gave them a call. Nick was prompt, professional, and took care of the new equipment needed and then walked us through everything. Now we have an up to date system with a local company to service us, if necessary. Everything is on an App! We are so happy. Nick was fantastic...I even gave him fresh baked cookies! We will refer Mark Electronics to anyone needing this type of service.

Go
Review №20

Welcome the newest addition to our home, MARK electronics. A special Thank You to Nick for the installation. You are awesome. Nick went above and beyond to make sure our home was secure before he left. We love the app, the security system was accidentally set off when getting familiar with the app, Mark electronics called within a matter of seconds. This entire experience has been the sense of security we have been looking for. Thank you again. ~Dawn~

Ro
Review №21

I highly recommend MARK Electronics to anyone interested in home security or surveillance. Matt is one of the most honest and genuine people to work with. Nick was very thorough and friendly during the install. Everyone I have ever dealt with at the company has been on top of their game. No other company in this business could provide that attentiveness and customer service to their customer.

Rh
Review №22

I have been a customer for more than 10 years. The entire staff is friendly, hard working and professional. I have never been disappointed. I would wholeheartedly recommend this company!

Ka
Review №23

I would recommend Mark Electronics to anyone looking for an alarm and home monitoring system. Every single person weve talked to has been super helpful. There is a personal touch and family like feel when you deal with this company. When Ive called with questions, I get someone who answers the phone, is friendly, and very helpful! I never have to wait on hold. The team that came to install my system were awesome. They walked me through how to use the system and made sure I was comfortable with the workings before they left.

An
Review №24

These guys are great. They gave us an affordable, honest quote for a security system, and their installers did a great job. They continued to work with us to iron out the kinks and are very responsive and helpful if you have questions. I also like that they have a US-based alarm response team. I highly recommend Mark Electronics.

To
Review №25

Purchased a home that was pre-wired with Mark Electronics. I was initially going to go with Xfinity Home Security but after talking to Matt I decided to go with Mark. The experience has been incredible and responsive. During set-up they also installed doorbell and outdoor cam. Couldn’t be happier.

co
Review №26

Great company. Their system was already installed in the house we bought. After searching around and comparing prices we decided to use them. Their company came out and switched out any bad sensors, updated the keypad. Very friendly and helpful. They put the customer first. The price is very reasonable. I will be recommending them to friends and family. Thanks again!!!

Mi
Review №27

Great experience with the team at Mark Electronics as they setup my house and cottage up north! 5 stars!!!!

Ve
Review №28

Outstanding service - incredibly responsive. The team is flexible and accommodating with scheduling and equipment. First class.

Je
Review №29

Quality products, top-notch on-site service and excellent customer care. We’ve been customers for 6 years and wouldn’t think of changing. Best electronic and security services in Michigan!

Ke
Review №30

Great customer service and excellent job on adjusting cameras for clarity.

Ju
Review №31

Our family has been using Marks Electronics for our family home security system for over 6 years. Very competitive rates, updated technology and great customer service. We’re very happy with our choice to use Marks Electronics!!

Ho
Review №32

Great Job installing my Alarm System Highly recommend

Ki
Review №33

Mark Electronics did an excellent job determining the issue caused by Xfinity’s change to our phone system. They quickly got us on their calendar, were prompt and thorough in revising our system to handle the changes in our system and offered a very reasonable price. Both Chad and George were respectful of our property, something you don’t always get.

Ka
Review №34

Great product recommendations from Tarah that brought our technical capability into the 21st century! She worked with our builders to get everything designed and installed perfectly. The crew of KJ, Austen and Logan were prompt, knowledgeable, courteous and fun to work with. Austen is a great teacher, explaining the new products simply. Amazing customer service...would not go anywhere else.

A
Review №35

Great experience with this company. They did the install quickly and were open to new ideas.

De
Review №36

Highly recommend Mark Electronics! Everyone from sales, office and techs have been very friendly and professional. Very accommodating for my schedule as well. A+ company!

Aa
Review №37

Mark Electronics did an amazing job job setting up my home security, network, and home audio. The customer service is really great which you dont come across that often. They helped my wife and I during the whole process of building a home and once it was done everything turned out really well they were able to come up with solutions to problems I didnt know existed! Thank you!

Li
Review №38

I had had it with my existing alarm company due to rude treatment and errors in the installation. I must have spoken with 20 companies and decided on Mark Electronics to revise and take over my existing system. They are professional, knowledgeable and nice! Sales person was great and so was installer who was here on time and got the job done on time. I would highly recommend Mark Electronics!

Bi
Review №39

My wife and I are very pleased with the alarm/monitoring system installed by Mark Electronics. The sales rep and tech installers were very professional answering all of our questions. The quality of the installation and cleanup was excellent. The alarm/monitoring system is working exactly as was described. We love the user friendly display panel.

Pa
Review №40

Great service from Mark Electronics! Just got a new alarm system yesterday, and they were wonderful! Very prompt, and all questions answered. Great attention to detail, and Bob didnt leave until I felt comfortable with our new system! Highly recommended!

lo
Review №41

Mark Electronics did an awesome job recently at my home. The staff was knowledgeable, pleasant, neat and punctual. They work extremely hard and truly strive for excellence. This is one happy customer!!

Ni
Review №42

Mark Electronics technicians (Ken J. & Mike) provided a wonderful experience with our security installation. They were professional, courteous, knowledgeable and extremely thorough. Would definitely recommend this company for your security needs!

Ma
Review №43

I recently used Mark Electronics for a new store. They were fast and made the installation process very easy on me. I highly recommend them, they are the best, everyone agrees!

Fr
Review №44

Professional installation. worked well with me regarding my home protection needs

Tr
Review №45

I was lucky enough to win a home security system from a friend’s fundraiser; Mark Electronics was such a pleasure to deal with. Fast forward many years, we now feel part of the extended family. We upgraded our system - Jess called ahead of time to make sure the account is all current with contact information and to let me know what we would expect with the new system. She also called after installation to ask if I had any questions or concerns. Chad did an awesome job installing and answering my many questions, even those not pertaining to the alarm system. Today I feel like a little kid with a new toy being able to access my alarm on my phone or pc and feeling the satisfaction of knowing my alarm is reliable.I love that Mark Electronics is up on the latest technology as our industry evolves. I try to be up to date on the latest new technology to simplify our lives, but being a working mom with a busy crazy lifestyle I am not as educated as I would like to be, but I know I can call Mark or Tarah and have a fun conversation on the latests products that would suit the needs of myself and my family. I would highly recommend Mark Electronics, as they are fair and honest and take in to account what would be best for your family and home, not just looking to sell another job.

Jo
Review №46

We moved into a condo in December, 2018 and reestablished service with them since they had installed the original alarm monitoring hardware. The installation went fine, but over the next few months we kept having an issue with a long range radio error. The company was great and came out several times to install new equipment even though they thought it might be an AT&T issue. It was finally diagnosed as AT&Ts issue and Mark Electronics finally resolved it using a new piece of equipment (all done at no cost to us). With the issue resolved I didnt expect to hear from them again on it, but they totally surprised my wife and I by covering the cost for our next 6-months of monitoring service to account for the numerous service calls we had to be home for. Most companies would have said It wasnt our fault and left it at, that so the fact that they fixed the problem and then recognized that we had been inconvenienced and proactively reached out to us was great customer service. Will certainly recommend them in the future!

Br
Review №47

Great Work! Fantastic customer support! Everyone I interacted with during the quote and installation process was professional and answered any and all questions I had.

Ma
Review №48

First consultation was prompt and polite. Installation was quick and friendly and the customer service was extra helpfull. I would recommend this company to anyone looking for security

Ch
Review №49

From the not pushy salesman Matt (he actually talked me out of adding a couple things), to the professional installers, to the great customer service every time I have called them I definitely recommend Mark Electronics!

Bb
Review №50

Mark and his crew of experts are more than just wire pullers any monkey can pull wires but Mark and his crew did as a spectacular job with the newest technology to keep my business in my home secure this is cutting edge technology that I have not seen before that mark is using along with the old stuff to that works just as well I had him install the newest latest equipment nothing but the best equipment to secure business in my home to keep my family safe thanks Mark and crew

Aa
Review №51

My son used Mark electronics and his house turned our great because they took care of everything for the network and sound system so I hired them for my security system and network and was extremely happy thanks!

Ka
Review №52

From the beginning of the process to the customer service provided for the installation and implementation, Mark Electronics is very professional and has excellent service. Their prices are very competitive and they were very knowledgeable about their products.

Ki
Review №53

Mark Electronics did a great job of helping me plan out and set up a perfect security system for our family home that not only met our budget but provided everything important that we felt we needed and wanted. Tarah at Mark Electronics was so pleasant and easy to work with. After dealing with a sales rep from much larger ADT Alarm Company whose only concern was closing the deal, dealing with her and a company that still has that family owned and operated feeling but a reputation that far exceeds those larger companies was very refreshing. Its nice to call in and talk to people who actually care about you and your happiness. The customer service they provided before, during, and after installation was better than ADT could have ever provided. (Not to mention that their equipment provided was much nicer both feature wise and visually than ADT had to offer without up charging you hundreds of dollars. Appearance isnt everything but its always a plus!) My family has always used this company for years and I will continue to use Mark Electronics for all of my security and electronics needs for years to come!

Be
Review №54

Mark Electronics has always taken great care of my business and family!

Ke
Review №55

Amazing service and professionalism from Matt & Chad. Thanks so much for making us feel safe and secure.

Mi
Review №56

After having ADT services for years, we were looking to switch it up after moving into our new home. Friend of ours referred us to Mark Electronics, and we were very happy with the referral. Unlike the commercial alarm companies, Mark first sent their sales person Matt out to our home to evaluate our needs being an existing alarm system on the home. He didnt try to nickel and dime us with extras and even said that our existing system was fairly solid. Very happy with the estimate process.The install process was beyond amazing. Instead of just sending ONE tech out to do all the work like our previous experience with ADT, they sent a team of four techs (Ken, Brian, Mike, and Adam) who were all awesome. They installed everything asking minimal questions of the home owner (basically just easy questions on personal preferences). The team fed on each others skills and knowledge which made the job be completed efficiently and effectively.I would highly recommend this company. No complaints here. The project and alarm monitoring services are affordable, if not lower than the cost and over time cost of doing business with companies like ADT.

Ed
Review №57

Wow they did a real nice job installers explains everything. Office people did a good job setting everything up.

Sh
Review №58

Very professional service and great knowledge of the latest components and technology they did a great job could not have be happier.

Ja
Review №59

Great professional people to deal with. Top notch service!!

An
Review №60

The staff at Mark Electronics are professional and treat their clients like family. The staff is very conscious to meet the needs of all their clients.

Tr
Review №61

Rude and incompetent. A year and systems are still not working.

Information
61 Comments
4.9 Rating
  • Address:1893 Rochester Industrial Dr, Rochester Hills, MI 48309, United States
  • Site:http://markelectronics.net/
  • Phone:+1 248-923-9000
Categories
  • Security system supplier
  • Audio visual consultant
  • Electronics company
  • Home automation company
  • Home cinema installation
  • Security system installer
Working hours
  • Monday:Closed
  • Tuesday:8am–5pm
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:Closed
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