Outstanding service! We were in town for a softball tournament and our 2013 C300 had a abs/speed sensor go out. Martins was a one call solution that had our car towed and repaired but 3pm the following day. If the service wasn’t enough the showroom is a veritable classic and modern import museum. Cost for the repair was fair and at expected prices. They literally saved our vacation/tournament. If I could give ten stars I would.
GREAT JOB ON MY 2005 525I I was well PLEASED with the job done on my BMW. Again GREAT JOB!!!
100% Stellar! In less than 1 hour, Martins German Service was able to complete what another shop hadnt done correctly for 7 full days (potentially saving me a $600 repair bill at the dealership). I sent my car to these guys directly from the other garage in late in the afternoon and not only did they fit it into their schedule, but completed the work before 5pm. I now have a new service center for my BMW. Fantastic team, honest assessment of the actual issue, and wonderfully prompt service - a customer could not ask for more from a company. Many Thanks; and great job, Everyone!
I did heavy research and based on the reviews I chose this place because I saw they had experience with BMWs and a lot of happy customers.I am happy that I did. They actually did not do anything with my car. They did test drive it and inspected it. They noticed that I had 2 new tires and after measuring it, they suggested that by not replacing all 4, it confused my AWD and basically just the car systems are out of wack. They recommended a place for me to go and get new tires for the front and said the issue should correct itself.They didn’t take anything apart. Didn’t keep my car for an unnecessary amount of time. Didn’t see a need to take things apart. Just quick (4 hours), to the point, and honest.I didn’t need them this time but should I ever have issues, I know who to trust and where to bring my car. I have a 2005 BMW X3.
Love Martins. We have bought cars and had them serviced there for many years.
They were straight forward with everything that needed to be done and called with updates frequently. My BMW is running smoothly and Im happy with the repairs. Ill be coming back next time I need something done.
I purchased a car from Martins German Service that i found online. I love old BMWs and have a small collection. I called and spoke to Keith, within 5 minutes of our conversation I became very comfortable with my decision to buy a car from him. He was very transparent and represented the car very accurately. I wired him the money and had the car shipped to AZ. It is refreshing to interact with someone who is honorable, honest, and takes pride in his craft. I wish I lived closer to his location, I would service all my cars at his shop. Thank you Kieth and Amy for a very pleasant car buying experience. Best car buying experience by far!
Outstanding knowledgeable accommodating staff
Efficient, reasonably priced services. GREAT customer service. Always a nice selection of very cool vehicles to view.
Definitely a much better experience than the last one. They diagnosed the issue the next day after dropping the truck off. Very friendly, professional and knowledgeable. Highly recommend this place!
Excellent service during difficult Covid 19 times. Unfortunately customers cannot be inside the showroom, but repair service is mostly unaffected.
Great place
Troy and the team at Martins German Service are exceptional!Have brought my car to them on two separate occasions. I was referred to them by a vehicle service rep who knows where the rubber meets the road for an issue I was having that they could not assist me with in a timely manner. The Martins team took great care of me and got my care back up and on the road in a couple days at a reasonable price. Will always be my first call whenever issues arise with car.2008 BMW 128i
Always treated fairly and with professionalism. Fantastic group.
Friendly, clean, and knowledgeable. My car was returned sooner then expected. I do wish they had a someone who can vacuum and wash the car before it is returned. They deal with higher end cars you would like to think they would go that extra step. Would also like them to lock the cars they are working on in the shop instead of leaving them in the parking lot.
This is the best place for taking your vehicle for maintenance or repairs. I have never seen the professionalism from a place that works on cars. So many garages will tell you things need to be fixed that dont need fixing. I have never experienced that from these guys. I took my car in thinking I needed brakes and they told me I still had a decent bit of life left. The most honest guys in this line of work that I have known. Keep up the great work guys.
They are busy but are courteous and extremely knowledge about German autos.
On Aug 27, 2018 my husband & I began our cross-country driving trip in our new Porsche. On the same day, we had a flat tire in Roanoke Va area. I contacted our Insurance company online to schedule a tow service. In the meantime, a kind man stopped to help & offered a local automotive service phone number to call & schedule our tire repair appt.Martins German Service was exceptional. We could not have been more pleased with Keith Martin & the service he extended to us while waiting for a new tire to arrive the next morning. We were on our way the next morning. Our trip delay was eased by the professionalism & kindness of Keith Martin. We highly recommend Martins German Service to folks living in The Roanoke Va area. Thanks again Keith 👍 The Nicolas ( Patrick & Susan)
Actually seeing German & Rare Imports instead of some that have everything accept Imports (Hense the name) as pulling into lot around here is enough for a five star!!!
Polite and professional. Thanks for everything.
Martins is a true gem. The owner took the time to answer many questions about a Porsche I was purchasing and he did this before I was even his customer. A true class-act and I would highly recommend this facility to all owners of Porsches and other fine automobiles.
They are my go to place for any issue or service on my Porsche. I highly recommend them for Porsche maintenance and repair.
Sold my car on consignment. Took care of everything. Dropped the car off, got it sold and had me a check ready in just a matter of time from an out of state buyer.
David and Grayson did a great job for me on my daughters VW Beetle. Very patient and professional
Dependable, reliable, high quality auto service.
Great cars, great folks, great service!
I called requested a price on a part for my Mini Cooper.They asked for my phone number but never called me back!
Great work on German vehicles
Nice people
Strong Customer Service and honest salespeople.