Great Service! I was truly impressed! And I didn’t wait long! The Assistant/ X-Ray Tech was structured, compassionate, and caring. No time was wasted. The Dentist was very thorough, professional and he know his work! He really shows that he cares for his patients. I highly recommend West Coast Dental!

Did not respect my religious right, I tried to explaining to them that I plan to be scattered on Mount Shasta at my time of death and that parts of me that have fallen along the way are already there. I have bone fragments for my feet and other teeth already laid the rest Im not Shasta where my ashes will be scattered and my soul will remain whole. However unlike the last visit where I was able to have three teeth extracted and take them home with me they would not let me keep my teeth this time and when I tried to go to the van to bring them some literature so they can understand this is my burial right they locked the front door on me. They wouldnt let me have my teeth they wouldnt let me explain anything they just told me that its done. They have scattered my soul now, I will be on Mount Shasta but theyll be pieces of me who knows where and thats how I must spend my afterlife? They have damaged me more than they can possibly know. I even called the police but the police in this Christian society made mockery of it. Freedom of religious practice its just like freedom of speech its gone unless you doing exactly as your neighbor or the person next to you is doing. I will not be going back to this dentist ever again.

Ari my dental tech was amazing! I came in the office a nervous wreck scared out my mind because I dont like going to the dentist and I was in so much pain. Ari took my mind off everything and actually made me laugh. The entire staff is amazing. Daisy will work with you, and put you on a payment plan. The Dr was really sweet as well. If your looking for a dentist that cares and very professional please come here!!!!

The staff was pleasant and meticulous. The dentist was knowledgeable and not in a hurry to do something unnecessary. Much appreciated

No other dentist would see my special needs son and west coast Dental was so nice so accommodating and had no problem getting my son in and spending time with him to make him feel comfortable with the dentist. I was so impressed with how they handled everything from getting his exrays to him being examined I will definitely be making a appointment there in the future for myself 👍 they are a very professional and clean and have a terrific staff thank you so much west coast dental for all your hospitality and professionalism 👏I really appreciate you guys 🤩

Melissa n Dr are greatI got my smile back

I had to wait 2 hours alone just to get a check up. Once I was in I had to wait another hour to see the dentist but once I did my clean up was fast and everything was done right away. I’m hoping the next time I go I don’t have to wait so long if not what’s the point of making appointments.

One of the best dentist I have gone too. They are super sweet and explain every treatment until you understand. They never have me waiting long if I have an appointment and I’m usually out quick as well. Thank you.

I made an appointment for my 14yr old daughter (7/2021). We arrived on time, and an hour later she finally got call in to the back(after I questioned if she would be called soon). She went in for x-rays and a check-up, after waiting another 1hour 30 mins I questioned what was taking so long, as she did go in alone. The lady in the front took me to the back, to my daughter just sitting and waiting for her check-up. I was so upset and frustrated that for the past 1.5 hr she was just sitting and waiting. I understand at times it gets busy but this was totally unacceptable, to be waiting 2.5 hrs and we just sat there waiting for nothing. And the whole staff did not seem to care one bit. I definitely would not recommend or be returning.

Everytime I come in the staff is friendly, offering great customer service. Clean environment always, sanitized well and making sure safety measures are in place. Thank you!

If I could give negative stars, I would. I thought a 45 minute wait was bad, but no. I had to wait 2 hours for my appointment for a routine cleaning. I even asked the front desk staff if I could leave to do errands since I estimated that I would have to wait at least 1 hour (since no one was called in after 30 minutes of waiting), and they told me that I couldnt leave since I may miss my turn. I ended up having to sit 2 hours at the office doing nothing.When it was finally my turn (after 2 hours of waiting), they said I couldnt get the cleaning today because it was too late. They could only do x-rays today, but I had already had gotten X-rays from a different dentists office just two days before. I had called West Coast Dental ahead of time to ensure my X-rays would be acceptable from the other location. I also made sure that my X-ray results were received by West Coast Dental. I was told over the phone that I wouldnt have to repeat the X-rays as long as they received the results. On the day of my appointment at West Coast Dental, I asked the front desk staff to ensure the X-rays were received and that there wouldnt be a problem with getting my cleaning today, but I was mislead.Overall, I am disappointed that the staff here was not professional since they did not provide accurate information to their patients. The wait times here are ridiculous. If the anticipated wait time is 2 hours, the front staff should be courteous enough to warn patients that they may not get a full examination, or even better, the staff should call patients ahead of time to start rescheduling patients if the wait time is expected to be that long (especially if they know ahead of time that they will be short-staffed). It is also shocking to me that the staff didnt show any empathy for the patients who were waiting.Please do yourself a favor and DO NOT GO TO WEST COAST DENTAL.

Brought my 15 year old for the first time and we had a great experience. Everyone was kind and answered all her questions and she didnt feel rushed. Coming from another dentist which she felt uncomfortable, We were pleased and cant wait for our follow up visit. Thank you West Coast Dental

I had oral surgery and the surgeon and his assistant were very understanding and compassionate. The office people were very helpful. Thank God I finally found a dentist office that I can trust with my dental work.

I had a great experience. I had Dr. Kim who was very nice and nummed me up good. He was very fast too and listened to me. He cleaned my teeth as well before my filling. I would recommend this place dispite a longer wait time because if how great the service was.

My visit was a breathe of fresh air. Being new to California, this was a pleasant welcome to the state. From the wonderful front desk staff who were friendly, patient and knowledgeable. Then there was Ms. Veronica who took great X-rays which allowed the wonderful Dr. make a great plan moving forward with me. To all of you I Thank you for your wonderful kindness and I can’t wait to see you again on Saturday.

Happy with my results,Living in Moreno Valley for 32 years.I can honestly say I finally found my Dentistry !Thank everyone at West Coast Dental .

Great customer service 😃!!I really appreciate all the staff that works thereYou make my dentist visit a very comfortable one 👍👏thank you !!

To start I was extremely nervous and anxious. I thank God for these people. They took good CARE of me! Olga was so helpful with the financing and Dr. Bergman I could tell was very experienced and patient. I needed that because I got some very extensive dental work done. Thank you so much! 😘

I Love the staff here and the office is clean. I would recommend this dentist office 100%.

Keep sending me bills for additional cost not listed when I paid my bill in full the day of service. They keep telling me the manager will review the case or its taken care of and to disregard or the finance officer is looking into it. Everytime I call everyone of these people also just happens to be on break or lunch. Literally been trying for weeks and I wouldnt go back anyways since Ive been having issues with the area they worked on since they fixed it.

I will not go to no other dentist they do nice work they don’t hurt you and you in and out

Friendly and fast. First time patient

I arrived there 15 minutes before my appointment and filled out the paperwork right at my appointment time. They took me back for my x-rays, I washed my hands and did the mouth rinse and they sat me in dental chair and said the doctor would be right there. 10 minutes later I heard the music shut off and voices around me faded away. I sat in the chair waiting for over an hour and finally heard voices and told the lady I had been waiting for over an hour. She went up front and came back to tell me they would be with me in a couple of minutes. When they finally came in to check my teeth and did the cleaning, I was out of the door 20 minutes later I was out...for a total time of 2 hours. Note to self, dont accept an appointment at lunchtime. I wont be going back.

The kids side is great! Unfortunately I can’t say the same for the adult side.My first time there and will be my last.I was there 4 hours and probably would’ve been longer if I didn’t leave. (I finished a Netflix movie waiting at the chair)It would’ve been great to have the same dentist site as my kids but I wouldn’t recommend this place for adults.

The place was well clean and the staff was nice and friendly.

I just want to thank all the ladies at the front desk for being very helpful and polite to my daughters! We all enjoyed our trip to the dentist!

Not a good first impression came to the office excited about seeing the dentist, its been a while and I waited an hour and 45 minutes once I decided to step out to get some air cuz I have this mask on I was starving I was told my name was called instead of taking me when I came back 5 minutes later they made me wait more so I decided to cancel completely and now Im booked with right now a five-star dental office.

I went in for a few fillings on Saturday morning. I showed up at my scheduled appt. time. I was told it was scheduled for 2 hours later than what their text message reminder was. .Dr. B did not talk just said ready. She numbed me and I had to wait 30 min. before she came back to start. She was rough and in a hurry. During my procedure the dental assistant wasnt sure how to use the light process for adhering the filling. I wont be returing for another visit.

Fantastic customer service! The staff are knowledgeable and understanding! Feels comfortable being there instead of anxious.

Love you guys and intend to give you my recommendations... Gloria Lopez

Yes the customer service is excellent.

Dentist cut my tongue and I had to have stitches! This has never happened to me before but he says it’s “ normal” . Visiting my own doctor for a second opinion bc now I have a huge lump on the bottom of my tongue.Worst dentist ever !

Olga was friendly, but the receptionists need training in HIPPA and customer service. One receptionist was about to say my social security out loud as others in the waiting area could hear. Another day, another receptionist yelled across the lobby “have you been here before” despite the fact that I answered 3 times on paper and to another receptionist that I am an existing patient.

After gagging me during the x-ray and pulling on my mouth and then asking what meds Im allergic to. But never giving me meds nor a prescription. And never once explaining to me what was wrong with my mouth.

Very friendly staff but I was there 2 and a half hours for an exam and cleaning

So far so good on the greeting 😊.Update later...

Was unable to get full service due to my blood pressure being high which I can understand but I am not happy or comfortable on the fact that I had to pay for my full service of what’s needed done and not have service done my fee was 1095 to 35 years I’ve been going to a dentist I’ve never paid for some thing and got service I’ve always had my service done and then paid for it upon leaving I feel I’m forced into continuing due to the fact that I have already been billed on my credit card for this so I am not happy The only thing that was done was x-rays and impression and I feel that’s all I should have been charge for on that day and the rest of it should be charge on the day of service which is what I am use to do.

Great service! They are very kind, great with kids. Satisfied with their service. I would recommend them.

Horrible experience. During our initial visit, I was told that my children could not be seen at their office because my insurance only covered $250. I told the receptionist that this information was incorrect and she suggested that I call the insurance myself so they could tell me my coverage. One of the other ladies overhead and she said, no, i will call and verify. After 5-10 mins on the phone she was informed that our coverage was actually $4,000, suddenly everyone was being nice and trying to help. I should have walked away then, but I wanted to give them the benefit of the doubt and gave them a second chance. My kids were seen and oddly one had 9 cavities and the other had 6. They quickly scheduled multiple appts, for fillings, wisdom teeth extraction, braces, you name it and they were all back to back. Over the next few days, I received several calls from multiple #s. When I called the #s back, offices in other cities answered and they knew nothing about my children. Their next appt was canceled and rescheduled, a day before I called to confirm their appt and again I was asked, what kind of insurance do you have? I was upset because this was supposed to be their 2nd appt and all of that information was already provided. I asked to speak to a manager and let them know that I was not happy and to please cancel all of their appts. Needless to say, I am still getting reminder calls and messages saying that my kids missed their appts. Clearly, the communication is lacking. We went back to our regular dentist, one of my kids had 2 cavities and the other had none. This dental office is looking for patients with good insurance to gouge. Save yourself a headache and go elsewhere.

Overnight I had extreme pain from my wisdom tooth and made an emergency appointment. For some reason I was scheduled with the pediatric side of the dental office, but they still were able to complete my x-rays, get me a prescription, and make an appointment with the regular dentist next week. However, I was not given a toy or any candy when I left the office. Because of this I removed one star from my review.

Dishonest people will never go back

The girl who walked me back was extremely rude. She wanted to take my blood pressure. I said that was fine so long as she did so manually(she was holding an automated machine).She proceeded to tell me that as far as she was concerned, they were the same. I told that I did not agree and would only consent to manual. She then had the nerve to continue to argue with me and tried to grill me on my opinion and decision. That is none of her business. I will NOT be going back to a business that employs rude staff.

Staff there are friendly, great, and professional. My deep cleaning was done very quickly and effectively. Wasn’t numb for hours afterwards like what I experienced at other practices. Definitely recommend to anyone looking for a good dental experience.

I did not like the attention they give there, there are many receptionists but they give a terrible attention they spend purely socializing with each other and they take a long time to assist you as they are not so they are distracted a lot among themselves.

I want to thank the Dentist. Martha Berman for her EXCELLENT WORK, my husbands recovery has been shocking (my husband needs implants), before arriving at this clinic I received at least 8 different estimates and diagnoses, which the truth made me mistrust on several occasions, we did NOT We have insurance, but here OLGA Q. works with us and our budget, She has always been very kind and told us about the different plans. Please, if you have a dental problem, take care of it because time makes a big difference between losing a tooth and losing all of them.GOD BLESS THIS PLACE AND EVERY PERSON WHO WORKS HERE. 🙏🙏🙏🙏