STAY AWAY FROM THIS INDIVIDUAL!!! We had Gary as our agent for more than 10 years. After the first two years we never heard from him or his associates. The policy would just go up each year little by little. In 2018 I did an analysis of my policies and found significant savings. The car insurance had a savings of 50% so we switched knowing that we had to move the homeowners as well. Covid made things difficult and that policy renewed at a nominal increase. Well this year that same policy escalated to include the amount of th he lost auto policy. So I switched and my new agent took care of all the paperwork. However a specific form was missed. Point is Gary had all the other paperwork and knew he lost the policy. Instead of doing the right thing and refund my entire policy. He decided to keep the portion between the time it started to the time he got the specific paper. The companys 800 number says he can fix it and Gary says the company doesnt allow it. He lies on the phone when he says he is going to make it right. Thank god I never had a claim, I cant imagine navigating it with him. I hope karma bites Gary in the a$$.