Great company to deal with. They will respond to emails and text messages in a timely manner. Ryan came out on the holiday weekend and even though it was an easy fix he took time to make sure my 18 year old unit was running up to speed. I will definitely be calling these guys once I have to install a new unit. Brooks, Jeff Williams and Ryan were all great!!

James provided excellent and responsive service. Very professional and knowledgeable. Straight forward and fair pricing, no gimmicks. Product was in stock and ready for immediate installation. Everything installed and worked just as he stated. Highly recommend!

Great experience. Kudos to Tyler, Brian And Fonzie and Cassie!

Dyess has been very professional and has great service. Everything was explained in detail. Both Tyler and Stephen have come out and taken care of my Carrier unit. I would recommend Dyess for your heating and air needs.

My husband was impressed from the first call when he was told the salesman would call him in 10 minutes and Josh called back in five. Then Angel and his crew was able to start the job early and finish within one day. It did take a while for them to come back and install the conversion kit but Harry did a fantastic job. Everyone was very nice and professional. Would definitely recommend their service.

I scheduled an appointment for a quote this morning and was told a technician would be here between 2pm and 4pm. Noone showed up or called. At this point Im not even surprised lol.

Josh, did and excellent job. Keep me informed of major problem. Very knowledge on his performance. Well secure with face mask and customer security satisfaction. Very friendly and excellent tech. I am very very satisfied. Thank so much.

John, was very polite, knowledgeable and competent. He is consistent with the experience I have had with all technicians from Dyess/ Farmer. For me this company is a keeper because they actually care about doing a good job. In this day and age that is not as easy to find as it once was.

Josh Holliday came to my house after hours and quickly and professionally addressed my AC issues. He explained about the Dyess maintenance program. I will follow up. Josh is amiable and very helpful. I felt that Id made a friend. Dyess should clone Josh and send him on all repair jobs.

Patrick arrived very promptly. Was very pleasant to interact with and went straight to work. Quickly located the culprit item, replaced part and had cool air moving in the house again minutes ! Very awesome as inside was climbing past 88 degrees. The lady that took my call was pleasant also. Nothing but great things to say about Dyess team responding to our needs!

The technician was professional and knowledgeable of his craft. He was able to find the problem and ordered the needed part. He took the time to explain what happened to the AC unit and how it would be repaired. He worked in ninety degree weather, yet he still took the time to cover and answer all questions and concerns. What an awesome technician!!

Dyess Air is always on time and does a fantastic job, with a very reasonable price. Today the technicians completed the entire list of requests in a timely manner. They were very polite and explained everything to me. I highly recommend this company. I have used them for over 15 years,

Great company, have had to use them twice on my mini split AC system. Good communication, fast and friendly service. Have gone above our expectations to make us happy and cool. They live their motto...”earning customers for life.”

Cooling fan quit unit would not blow cold air tech came onsite after normal hours he professionally trouble shot the system and determined the fan motor was at fault. He had parts on hand was able to replace the fan motor and returned the A/C to normal operations. I was very impressed

8/25-Called with an AC system not working. David, who knows our systems well came same day, diagnosed the problem quickly, and has taken steps to get the necessary part as quickly as possible. when the part arrives he will return to repair the system.8/28-David returned with a new blower motor, replaced the part, and tested the system to working order. Great job!9/2 - Scheduled maintainance on both systems. As always, David was on time, thorough, checked inside and outside, gave me a thorough review of what he found and an idea of things to look at in his next full service and an idea of cost. He will return for quarterly service/review in December. I understand where things stand and he, as always, was professional.

My daughter is there this week. She said he did a good job & said the electric breaker is too much power, I think, & so he ordered another one to replace it.This is great to know you care enough to send a follow-up. Great work. Thank you.

While I appreciate the speed and friendliness of the service I received, I have lost all respect for this company after finding out how much I got taken advantage of on the cost of my AC repair. Shame on me for not doing some research in the moment, but I’ve now become wise to the cost of a capacitor, and the $221 I was charged for one is making me sick to my stomach after seeing online that these go for $8-$20.Edit: Please note, this was JUST the capacitor. I was still charged separately for the the visit itself, which was $179 for a weekend call between 5-6pm, which I didn’t have a problem with. I understand the cost of labor, time and skill.

He was on time and very courteous. He told us what he would be doing and did it. Then explained what he had checked and told us everything checked out fine! Very nice young man!

Brian came out this morning to fix an issue with my upstairs A/C not cooling. After careful consideration, he figured out the problem, installed a new thermostat, and I’m in business. He was very nice and professional and I also appreciated him wearing a mask inside my home. My family have been Dyess customers for over 20 years and I would highly recommend them to everyone.

Had an issue with our thermostat during the night called them up the following morning and they sent a tech immediately. The tech Josh Holiday was amazing friendly and very knowledgeable. I want to thank Dyess for sending him out. When I need repairs and checkups I will definitely request for him to return.

The Technician, Jose, is very professional. He called when he was at the location and was standing at my front door waiting. He explained everything he was doing and answered all of my questions and concerns. I have used this company for numerous years and have always been very happy with their service. Jose is very knowledable and extremly professional regarding the service he provides.

What a refreshing company! We called about A/C problem near the end of the day and within 15 minutes a tech was on the way! Ken was a pleasure to have in our house, extremely knowledgeable, and very efficient. Fixed us up and was on his way in under an hour! So happy we switched to Farmers!

Rashsheen did an excellent job. His work was very professional and efficiently carried out. He had a friendly and outgoing personality and kept us informed of his observations on the service parameters. He well represented the quality of Dyess Air.

First I have to say that everyone I spoke to in the office to make an appointment were terrific. Really friendly and helpful. Josh was everything that hoped for, he was friendly, and such a pleasure to have in my home. He knew what the problem was right away and explained it to me in a way that I could understand

How did we do?Patrick Couch did an outstanding job. Patrick is a very kind and professional young man. He will be back this coming week to take care of my units. Dustin is to be commended also for his excellent services. Satisfied customer. Nancy K. Aspinwall

I received a call prior to service to let me know they are on the way, which was a plus. Brian was very friendly and more than helpful. I’m looking forward to speaking to him again and doing more business with your company. Keep up the good work!

Mario is the nicest man! He is a hard worker and takes pride in his job. Kudos to Mario!!Mario had another tech with him today and he was great as well. Keep up the good work!

Ive been a customer with Dyess for years. I trust them to do a good job and never try to sell me a part or parts that I do not need.Tyler was wonderful. Was quick to diagnose and repair the problem. Friendly, professional and knowledgeable.Thank you Tyler and Dyess.

I have worked with Farmers/Dyess hvac for 25 years. Throughout the years they have been professional, efficient, and consistent.Since the company was merged into Dyess 3-4 years ago the bar has risen higher and new levels of professionalism and efficiency have been reached.I operate 3 oceanfront resort properties and when I have an issue, Farmers/Dyess resolves it in a manner that is transparent to the guest. You can’t ask more of a partner and I would recommend this vendor to anyone struggling to meet this criteria.

As responsive as any service company I have ever encountered. David, the tech, was great. Took time to discuss the issue and explain the options to me. Would highly recommend.

George is a friendly, professional who knows his business well. He is thorough, yet efficient, and had our system humming again in about the same amount of time as it took for me to brew a cup of coffee.... I highly recommend his services!

Patrick was very professional, friendly, and courteous. He made sure everything was working properly and did it very efficiently. And overall was just a really nice guy.

Michael was very prompt, professional, and want out his way to explain everything that he did. He was upfront and honest. We have always had great experiences with Dyess Air technicians...they do great work!

Josh did an outstanding job in repairing our A/C. He is very knowledgeable, courteous, explained all the steps to us, and checked all the components of our A/C system in just 45 minutes. Nice to have a cool home again in this unbearable heat. We will contact Dyess Air again for our HVAC repairs and annual check-up.

Very satisfied with the service overall. The technician was very professional and he clearly explained everything that was done. I was really please with the promptness to get me back up and running.

Mr.Harry Battle did a very thorough inspection of our system and found our problem very quickly. We are back up and working. Love Dyess Air! They have been my Service company for about 8 years and I’ve always gotten good service.

Rasheed Brooks was very professional, personable and, most importantly, very thorough. He found evidence of a small leak and tracked in down. He explained the situation very professionally. I feel very confident that we got an accurate picture of what to do next.

Very pleased with service. Floyd was very professtional and he explained what had happened to our heating and air. Unfortunately was was 11:30 p.m. when he was here and we certainly appreciated his coming. He was here at the time he said he would be here and he communicated with us to be sure he was at the correct residence before coming in. Thank you.

Jose was able to explain the problem so we would u sweat and and not worry until additional maintenance was done. He put our minds at ease and looking forward to the final resolution.

Dyess repairman Patrick did a wonderful job. He was very professional & thorough. Contacted me when he would be arriving. He communicated very well also. Very satisfied.

Dana, was very KnowledgeableHe explained everything that he was doing.And he is asking us for a follow up Call to him this coming Friday; He wants to be sure the system is working okThis jester follow up Call is far above what most companies doI would recommend Dana and his entire company to others

Jonathan did a great job!!! He found a problem that wasn’t caught with my seasonal maintenance.

Dave came on short notice on a blistering hot Friday afternoon in July to address a malfunction in one of the compressors. He stayed for over two hours. He determined that both the compressor and air handler needed to be replaced (they were 13 years old). Even though it wasn’t good news I know that he did his best. This is not the first time I have used Air. I trust their judgment.

I called Dyess and they were at my house within 30 minutes. Took another 30 mins and they fixed the issue. Super responsive and extremely professional. I will definitely call again if needed.

Mr. Coker was knowledgeably, professional, and friendly. He did an outstanding job, explained everything completely, and provided input on a system upgrade. It was a pleasure having him in my home and I would not hesitate to call and request his service again. Well done!

We have a family member with dementia living at home, Andy was absolutely wonderful and patient with her explaining why he was here and what needed to be done when she asked questions. He was very professional, on time, quick and efficient as well!Thank you so much.

Rhasheem Brooks was great: Courteous, professional, knowledgeable, and very thorough. Dyess Air is fortunate to have him on their team. He represents them well.

So disappointed. We called over the weekend for someone to come out to my elderly mothers home. We waited all day Sunday. We were quoted a price for the weekend service call and agreed to it. The guy told us they would call Sunday before coming out. NEVER got a phone call. Checked phone all day. Around lunch on Monday, we finally got a call. No apology or explanation. When we said we had gone ahead and called another company, Dyess said, Okay. No concerns whatsoever. Its such a shame.

Harry Battle did a follow up check on my new a/c unit installed a week ago. He was very professional & curious. He was very friendly and answered all my questions. He is welcome back to my house anytime. Thank you Harry!

I appreciate the technician took the time to explain to me what was going on and the options I had. I feel confident that the job was done right. I have been a customer for over 10 years and they have always done a great job.

The technician was supposed to arrive at 8AM for the call and he cane on time, put on his PPE and right right to work. Just as he was finishing up my home lost power but that was due to Dominion Energy’s with in the area. He checked on me, let me know everything was good and emailed my receipt. Very efficient.

Mike was very friendly and made sure that we were set up to take advantage of all the features our Heating/AC was designed to provide. He took the time to explain all of the features and how to use them.I hope we get Mike for the next time we have the unit serviced.

Love that I received a text with a photo of my tech before he arrived, eased all anxiety of allowing someone into my home. Floyd was professional and easy to talk with, he listened to my concerns and provided all my answers including prices for future services needs.

My Dyess tech was very knowledgeable and thorough. He diagnosed the issue and went above and beyond my expectations to solve it and most importantly, to keep it from recurring. I am very satisfied and happy that I chose Dyess to install and maintain my HVAC system!

Josh was awesome. The only company that responded to fix our home A/C within the day. Highly recommend. Will use again.

My service tech Ryan was polite, knowledgeable and punctual. I will only do business with Dyess Air from now on & would definitely recommend them to anyone. Great customer service from great people.

This young man was very professional but socialible. He answered my questions without hesitation. I liked that the same person came out from before. He presented as being knowledgeable.

Floyd would not give up until he figured out what the problem was with our AC unit. He figured out that we had a hairline crack in our coil that would only leak when the unit was running for long periods of time. Thank goodness for Floyd. We thought we were losing our minds because sometimes the unit was fine and other times it would drip constantly. Floyd was professional and tenacious when trying to solve this extremely hard to resolve problem. Thankfully the new parts are on their way! Thank you Dyess Air and Floyd! We stand by you and your excellent team!

Josh came late evening. Diagnosed the problem quickly and was professional. Unfortunately we were told the day before that they would come out next day and we waited and called and didnt think they were still going to show up. A call during the day or rough estimate that it might be late evening would have been nice.

Mario came in and whet right to the problem, which was the motor in the air handler unit. He analyzed the problem and explained to me every step of the way what he was doing and how he reached his conclusion. Hell be back to swap the part in a few days. I was very impressed with his knowledge and skill.

Mike, the tech, was professional, knowledgeable, and efficient. He answered all of my questions and helped me understand my HVAC system. The office personnel were friendly and helpful. I had an excellent experience with this company and will use them again.

Did a thorough inspection. Told me what I needed to do, what could wait, and what I can do on my own. Very friendly.

Rasheen did a great job getting there and fixing an urgent issue so our renters could enjoy their stay! Thank you so much!

Finally had a AC Technician who truly knew what he was doing. He explained everything he did to me and worked hard to fix the problem. Will definitely recommend this company to others.Very happy customer.

Ryan replaced the evaporator coil to one of our Carrier Infinity units and clearly knew what he was doing. He is soft spoken, yet kept us informed throughout the process and completed the job in a few hours. Very pleased with his service. We finally have A/C going again in main part of home after 14 days plus being without during mid 90s temps. Coil was said by office to be on back order. Review submitted by Debra Kircher.

Very responsive with quality service. From the office staff to the technicians, very friendly and knowledgeable.

Brian did a wonderful job! Was very informative and friendly. Very professional and efficient. Thanks for your help 😊

As always, Dyess Air sent a professional to do the maintenance on my unit. Brian, like all their other representatives was on time, personable, and thorough in his work. I couldn’t be more pleased.

Josh H came to inspect my AC unit after installation and did a great job. His costumer service skills are to admire. Thank you!

Tyler was professional, knowledgeable, and informative. I was glad to see that he came prepared and wearing a mask. Unlike the service people we have had to our home during this pandemic.

Harry did an excellent job. Had the AC running great in just 15 minutes.

Mario was very prompt to respond to my phone call. He arrived on time and quickly diagnosed the problem with my air handler. His communication was on point and he thoroughly explained the repair. I highly recommend and will use him in the future. Thank you again!

Dana is great tech! He is honest, consciousness, and explained things thoroughly. Dyess Air is lucky to have him.

Mr. Coker did an excellent job. He is very professional and neat and clean. Wore his mask so I felt comfortable with him in my garage.

Andy is always professional, polite and enjoys his work. He takes time to explain why he is doing this and offers options. Dyess is fortunate to have him.

Dyess provided us with next day installation which was very much appreciated during a recent heat wave. Salesman pointed out the gas connection was not up to code on the old system and they would correct when they installed new HVAC. Installers didnt correct it. Salesman verified connection was not updated and made a note of it. He assured me it would be taken care of when Quality Control final inspection was done. Today when the quality control inspection was done 1.5 hours after the scheduled appointment the serviceman didnt have the gas connection part either because he didnt read his notes or the salesman didnt write the note on the file. My opinion is it was the former. Serviceman said it would be taken care of by the fall. Not what I was hoping to hear.I have mixed opinions on the service through today. In the long run time will tell. I have my fingers crossed.1 or 2 days after my post Dyess Airs original install ers came back and worked approximately 1.5 Hrs replacing the gas connection, plenum, vent and sealing the system. They went above and beyond. I am more than satisfied with the final installation. Its always gratifying when there is a problem and the company promptly addresses the problem to the customers satisfaction.

Love the professionalism of all staff and the work that was completed was great. Very quick but thorough.

Harry is one of these best out there. Overall great guy and determined to get your issue fixed

People have been courteous and kind. When I call for service they have been very helpful, and send a tech. Mario has been nothing but professional, very kind.

For 30 years we have done business together always come to me in a timely manner. the technician always knowledgeable and polite. My saviors in many situations

Our technician was so kind and friendly. He explored every option with us and explained everything in detail. Highly recommended.

Jonathan did a great job on HVAC equipment. Great personality and quick with his service.

Dyess Air is the best HVAC company around. Our tech Harry was on time and even called to give us a heads up before his arrival, as we requested. He was very professional and took the time to explain what he was doing and why. Would highly recommend to anyone looking for an HVAC company.

Super happy with our experience with Dyess so far. Definitely will use them again in the future!

Brian was prompt and responsive. He was thorough and informative. He explained his finished work in detail and asked me if I had questions. Thanks Brian for a job well done!

Ryan did a great job on his service call today. He arrived on time and immediately went to work diagnosing the problem. He kept me apprised on progress and worked under very hot conditions. Thank you!

Harry completed our 6 month service. Always professional work and glad to have him. Dyess Air is great.

The service technician was knowledgeable in the aspect of job. He was able to answer any and all question that I have concerning AC.

After few months after being ask to fix an issue it has been finally fixed.

He was very professional and efficient in his work. Thank you very much.

Harry was courteous, knowledgeable, and efficient. I enjoyed our brief interaction and appreciate his professionalism and courtesy.Craig Kessler

Awesome service. Professional, skilled, knowledgeable, personable.Thank you so much!!!

George my diagnosed and eliminated my AC problem in short order. Further evidence of the dependability of my connection with Farmers/Dyess.

Josh was professional, knowledgeable and courteous. He explained the protocol for keeping our AC working effectively.

Kenny is ethical, polite, knowledgeable. Always a pleasure to have him service our equipment.

Always positive-that is why we have used Farmers/Dyess air for almost 40 years!

The techs are knowledgable and professional. Very helpful. They could work on their scheduling so that appointments are more timely.

Ryan was very thorough and took video of what problems he saw so he could explain it to me. He was very helpful and gave some tips to try to help with our unit until it could be repaired or replaced.

Floyd Coker is the best! Very professional and friendly. Diagnosed my problem quick and fixed it. Highly recommend Dyess Air and Floyd. You cant find a better tech!

Everything was good.