A few weeks back i had a bad experience with Kwik Kar with a manger at the store related to a battery. I posted my thoughts about the incident and gave the company a bad rating. Freddy read my posting and reached out to me to find out how he could help. Freddy resolved the problem and apologies for how his manager handled the incident. Freddy put his customer first and had my battery replaced. I want to thank Freddy for taking extra steps to keep me as a customer. With Freddy’s help I have changed my rating from a one star to a five star rating. Again thank you Freddy

Even when these guys are busy they are quick. Not pushy trying to get you to pay extra for a bunch of things but informative. Nice group of guys there.

I despise this place with all my heart.I went to this place 3 months ago for a pre-purchase inspection for a used car I was buying. Turns out, they dont know how to do it. They said Yeah this car is all good. The very next week I had to spend $500 for a wheel bearing replacement, and $400 for a condenser replacement.This Kwik Kar place has cost me so much money. If they were competent, their inspection would have caught all of this.

These guys know their stuff! They saved me over $500 in unnecessary repairs and has me back on the road within a couple of hours!Samuel, in the front office always greets me with a smile that literally lights up the entire waiting area!You can tell he loves his job and he finds great delight in helping people save money and get exactly what they need, and makes sure they get it right the first time!

I always go to KK Waterside when my car needs an oil change or complete the State Inspection. Every time, Paul and his team are very courteous and professional. If I have any questions related to the car maintenance, they explain what is the best option for me and my pocket. Thank you KK Waterside !

Guys there are great!! Made sure everything was up to par, changed out my windshield wiper blades, air filter, filled my power steering and made sure the fluids were good to go. Checked the breaks and had everyone including me check the oil level to verify it. Even tightened the battery back into place so it would not move. :)

Came in for an oil change turned into a $200 bill.. Was told my Vehicle uses a certain brand of oil, found out its recommended not required.. Told I needed to flush out my engine, $120 later $200 Bill!!

The only place I trust with my car. My go to for my car upkeep. They are courteous and efficient.

Great business and great customer service!! I can not be more than happy to come to Kwik Kar Waterside every time I need to service or repair mi car. These people are so professional, and take care of you exceptionally! Over meet my expectations. Good job Kwik Kar Waterside and keep it up!

Stopped here to get a quick oil change, usually when you say quick it’s never really that quick but when I got there I was greeted by Parker- he told me where to park, said give me 10 minutes & he wasn’t joking. In & out- Parker was sweet, professional & prompt. I will definitely be returning for all my future oil changes!!

Really helped me with my car inspection! Couldnt have asked for friendlier service!

It was quick in and out. great service and they even cleaned the car with a vacuum and filled all the fluids. Ill be back again!!Highly recommend them!

They charged $84.96 to change one headlight on a Jeep Grand Cherokee that took less them literally around five minutes to do. They charged for 30 minutes of labor. They didn’t have the part (the light bulb) so I had to wait for someone to deliver it but they didn’t tell me that upfront or ask me if I wanted to wait. I didn’t find that out until I asked them for a time estimate on when they would start working on my vehicle (since there were two guys standing around).I’m also curious if the delivery charge was part of the $84.96 I had to pay. If it was, I should’ve been informed of that. They said $20-$25 of the $84.96 was for the light bulb itself which seems high. When I signed the receipt, I saw they actually charged me $29.99 for the light bulb. The labor was $52.50 to replace the bulb (again approx five minutes of actual work). I’m sorry but $85.00 for a headlight that took a few minutes to replace is crazy. When I expressed my concerns to the guy putting the light in, he just said “that’s what it’s rated for, 30 mins of labor on a website”, despite that it took nowhere near that.

I went to Kwik Kar to get an oil change and I wasn’t sure what kind of oil to get and had some questions but Parker really helped me out and made sure to suggest the best choice. The oil change was quick and I didn’t have to wait long at all. Great place and Parker was super helpful.

I love this location, I’m never disappointed! Went in for an oil change and the guy Kell was so knowledgeable, he had great customer service and was so patient. I would recommend anyone here, ask for Kell if your ever in this area.. thank u!!!

Love this place. I’ve been coming here for over 5 years. Freddy and his crew run an honest and professional crew here. Highly recommend these guys.

Parker was such a nice employee. Smile on his face very polite. Kept saying yes sir no sir. Quick service. Thank u Kwik Kar.

The service was fast. Staff was knowledgeable. Environment was friendly, these guys definitely will be my go to for any car help I need from now on.

Great experience at this location. In & out fast. The staff was super helpful and accommodating. Parker made sure all my questions were answered. I will be back!

Spoke with Paul over the phone and we lost connection. He was decent enough to call back right away. Brought my car in and service was quick and prompt. Will visit again.

Kwik Kar is my favorite auto shop. It is conveniently located right around the corner from my apartment and I have built a positive rapport with several staff members. I find the personnel to be friendly, honest, and trustworthy. Kell is always considerate towards me and greatly helped me when my car broke down a few months ago. Samuel is always kind towards me and offers genuine recommendations to improve my vehicle each time I visit. In addition, the waiting area is consistently neat, clean, and comfortable for all patrons. I am highly pleased with this auto shop and strongly recommend it to all residents of Richmond. Thank you for your wonderful service Kwik Kar! :)

Came to Kwik kar earlier today for an oil change and an inspection and everyone there was super helpful and I was in and out within 25 mins. I was amazed with their service and will definitely return.P

Fantastic service!! These guys fixed a minor issue with my oil filter gasket caused by a different, inferior lube shop FREE OF CHARGE!! New customer for life right here!

Came in for a tire change and had to wait over 1 1/2 hours, I later found out that they rode the car to the Firestone next door. It took me staring at the mechanic to hurry up the job. Also I was the first customer that morning at 0758. $150

Arrived at 12pm for a simple just a front brake pads. At 2:35pm was told the machine was broken that resurface the rotors. The rotors had to be sent out. Rotors did not return from wherever they were sent until 5:15pm. Needless to say I did not leave until 6pm, at closing. A courtesy ride was not offered which meant I had to wait for 6 hrs for a 1.5 hour job, unacceptable. At 5pm i was told by a technician that service was available. I should have suspected this. The day before it took 2.5 hours for a oil change and cabin filter on the same vehicle. Maybe Lexus are too complex for this location. I will never use this location again.

Great customer service! Sam was very professional and helped answering any questions I had about my vehicle. Great people person.

Bait and switch. I paid a diagnostic fee to determine the cause of the issue with my vehicle. They quoted me about $750 to fix my vehicle. After they returned the vehicle, still had the same problem. Took it back, stated I need to pay $1,500 more. The male owner kept me waiting about an hour to discuss the poor service although he was just walking around the shop. He refused to provide any concessions after they poorly diagnosed and fixed my vehicle. I wanted to like this place since they’re close to my house.Avoid at all costs!

Had a check engine light and brought it in for a diagnostic and had a very pleasant experience. The lobby was very clean and they told me it was an oxygen sensor and changed it for me pretty quickly .pm

ONLY get your oil changes here, if you MUST. Had headlights replaced several times over the past few years, only to find that they have NOT been burning out. Im sure they know this, and are probably reselling my used headlight bulbs to others as new. My mechanic friend (for FREE) took out my most recently deceased bulbs and LIT THEM UP. The connectors were defective. The bulbs are perfectly fine.AND you can never just get work done on a single thing. Theyll insist its necessary to fix a number of additional problems, increasing your bill TENFOLD. My mechanic friend also pointed out several lazy mistakes theyd left unchecked (which theyd fixed last time), including an oil leak and a few loose bolts under the hood.Spend the extra $10-20 and go literally ANYWHERE else. Theyve lost my business for good. Lazy, greedy, and dishonest.

Service was quick and effective and the tech was funny and great, really made the time go by fast. The tech name was I think Dwight and Ill definitely be coming back to this location!!

Mr Sam was very knowledgeable about every question I had and took good care of my vehicle. I will definitely be coming back.

Pm Kwik Kar is close to my house and very quick and easy.they always help me with my every need and fill up my tires whenever I need air.

Technically name was Dwight,and he did a good job of avoiding me about my vehicle and letting me know what my vehicle needed and he was professional about everything,and for that reason i will surely go back there.

My experience, with this location, I went into this location October of last year for an inspection. My truck passed the mechanic at the time told me my rear brakes need to be replaced. I did not have the money at the time and I can do my own brakes. So here it is 7 months later I finally got new pads, and rotors, slight upgrade 300 hundred dollars in parts. . Pull the wheel off and see I have 3/4 of the pads left. So the mechanic either lied to me or didnt even look. Either way not sure I even trust them to change oil. If they say you need work get a second opinion.

Had a great experience. Fast friendly service and Parker took great care of me !

Went for break service.Got my break pads replaced and rotor resurfaced. Service was timely provided. The guys are always professional and friendly.

Came in to get a oil change and Mr.Sam help me out. And i got my oil change and my spark plugs change and my filter.. I was very pleased and will come back

Quick service and Parker was very helpful and polite. Will definitely be back.

Ive been coming here for years. I like it because it is convenient, they take care of my whole truck and I can wait on it. Samuel is great and very thorough. Even vacuumed my floors.

I when by the do an inspection and Dwight was every professional and nice, and he also let me know what’s going with my car

I went to get an oil change Dwight the tech was very professional and knowledgeable will definitely be coming back

Everyone was extremely helpful. Parker did a great job assisting me.

They are crooks, charged my son for license plate light that we just replaced the day prior.

My go to Auto shop. These guys always take care of me, no funny business great prices fast service. Always give me tons of good car adobe. 10/10 would recommend.

This is the quickest automotive shop I’ve ever been to! They have a welcoming environment and a knowledgeable staff, these guys have been taking care of me the past few times my car has needed service. They make the experience smooth and easy, thank you guys!!

Mr.Smith did a excellent job. Professional and customer friendly service.

I came last week and was very happy with the service I received from all the workers there, they had me in and out within 20 mins,vacuumed my floor and filled my tires up. Very professional and will return.pm

Always in and out quickly without being upsold. Thanks, Parker, for being friendly and professional during our visit. Well be back.

Mr. Sam was very professional and helpful with my service I will be back

I recently got my cars oil changed. They were kind of busy. They had to get a part for me, and the wait for the entire thing seemed like a while but that is understandable. I was not first in line, had a handful of cars ahead of me. I liked the service. The place was professional. Kept clean. Had a little kid area for my boys. Overall I was pleased.

Very helpful and informative.

Super quick and fast oil change and great service from Parker

I got really quick service on an inspection-pm

Very dishonest and sneaky when you get inspection.

Great price and service!

I had excellent service, the young man that serviced my vehicle, was extremely knowledgeable and explained everything to in detail to me.I asked him how long he had been working there, he said a few weeks, but he had been in the business for 4 years. I have been to this location before and have never had this good of service. Advise to ownership, keep that young man around, I believe his name is Jeremy. Sorry, I didnt put my name out there only because I didnt want to get the previous employee that serviced my vehicle a complex.Everyone is nice that works there, but this young man is polite and went that extra mile.I will definitely be back.Thank you, Jeremy.

Highly recommend Kwik Kar and Parker!!Parker was a great help.

Dwight was technician for my oil change, good job, professional and quick, highly recommended

Eric always takes the best care of me and my car. Friendly, kind, fast and honest. I drive all the way from Meyerland specifically to see him at Kwik Kar Waterside.

Stay away. This franchise performs unauthorized work without providing you with an estimate or getting your prior approval. You’re stuck having to pay whatever they decide to charge for the unauthorized work. Terrible business - we bet they’re closed within a year.Invoice no. 43244877

Dwight was very professional & took excellent care of my car, I had only came for a oil change but in the meantime he fixed my starter problem and pumped my tires, excellent service👍🏼

I have a good experience with the new employers

I took my car 3 time to fix my AC. Every time they came up with a different problem with my AC. After spending around $600 I decided to stop using them... They are bad mechanics and dishonest. DO NOT TAKE YOUR CAR THERE!!

Came in for a simple inspection on a 1st year vehicle and they tell me it failed emissions, yet they would happily diagnose it for a small fee. Being suspicions, I took it somewhere else for a 2nd opinion, and guess what, it passed. So either they are incompetent or were trying to take advantage of me. Ive been here for inspections and each time they try to tell me I need unnecessary work, but holding my vehicle registration hostage for bogus emissions was a new level, avoid these guys!!

Be careful when you were there, they are charging different than initial. Playing with the client

A few days ago I came to have my car serviced and a guy named Kell really helped me and informed me about EVERYTHING that was going on and helped me get my vehicle back running properly I will most definitely be returning I have never experienced customer service that was this exceptional and prices that were great!

I came for an inspection And i was greeted by Dwight.he was professional with the service and after the inspection was done, he pointed out some other that i didn’t know about.thanks D for your service

Perfect attention for my needs and on time. Awesome crew

These guys make the task of maintaining my car easy, and the mechanics are very helpful and attentive!

Today I came in for an inspection, they were very busy and I was told I had a few cars ahead of me. Nonetheless Ian who was the inspector was still able to get me back on the road within 30 minutes even though I was told I would be waiting longer than that. I was very pleased with this Kwik Kar’s “kwik” service. This location is down the street from my home and will now be my go to stop for any services on my car

Worked with Dustin to repair a leak on the power steering on my truck and he did a fabulous job! Was very knowledgeable and repaired the problem quickly. Highly recommend his service!

They were pretty backed up when I arrived. But really kept the momentum going and I got out of there faster than they thought.

Had great experience here with my commercial truck the mechanic dusty was on point with his diagnosis and getting my truck back on the road making money! all my vehicles will be goin here for now on... awesome shop

Received an oil change, but the filter was leaking. I did not notice until I was across town and had to take the automobile to another shop to address the problem.Paul took responsibility for his crew and covered fixing the problem. A persons character is defined by the adverse situations they encounter.Looks like Paul is working through some quality issues, I hope that he is able to make waterside a better place.

Did oil change, they didnt close it tight. It ruined my garage and drive way. Its a brand new car. When I took it back they wouldnt even apologize and admit.i wont be going back.

Had to pay to have my vehicle inspected twice! Paid more then the dealership to have my oil changed.I was told to drive my vehicle around so that the system can go though checks because my battery was replaced. I came back 3 times to tell me on the third, I had to repay for the test since the computer didn’t fully have a system pass. Only to be told that they could have checked it before connecting to inspection machine. Should have known before I got out the truck bypassing a simple Hi, Hello, Welcome to should have been my queue to keep driving.

I would definitely recommend this location my experience was smooth and fast all thanks to Kell I will definitely be getting my car serviced here from now on!

I have repeatedly had a positive experience at Kwik Kar Waterside. They are honest, reliable & have great prices. Will be back again!

This place is a scam that tries to use scare tactics during the holiday season to gouge people out of money. I was told my battery had a low charge and that as soon as I left, it would die at the next place I parked. Interestingly enough, the next place I parked was Auto Zone and a nice guy there told me my battery was perfectly fine. Nice try. In addition, the man working on my vehicle had an attitude and the manager had no problem sticking up for him without doing a through check prior to speaking with me.

They did an oil Change on my truck and stripped the bolt and the pan that the bolt goes into. They promised to resolve the issue but did not. Instead, they put teflon tape on the bolt and put it back in. The next day, oil was all under my Erick on the driveway. I brought the truck back and the manager/owner said it was not his fault. What an A hole! I DO NOT RECOMMEND THIS PLACE!

Very professional and quick pm

DO NOT WASTE YOUR MONEY! They are aggressive and dishonest! I just left there to get a wheel repaired and state inspection. I knew at least one of the lug nuts were damage so I asked them to check but once they removed one and couldnt get it back on the assistant manager told me he decided not to check the other lug nuts in case his men put in the time to do their jobs and we choose not to get the service done so basically replace them all or nothing but I didnt wont to pay $280 before getting a second opinion so I told them no. UNDERSTAND MY CAR WAS DRIVING FINE BEFORE I just wanted to get new tires so I needed to get the wheel fixed. The car passed the inspection then they checked the tire after. So we go to get the car and the assistant manager is stressing the importance of safety but never once said we couldnt drive the car he just spoke on negative possibilities which seemed like a sales pitch to me until we drove the car and realized it was in WORSE CONDITION than before! We had to drive with the HAZARD LIGHTS ON AFTER PASSING INSPECTION. I called the manger and he basically said I dont know what to do. I asked so MY CAR PASSED STATE INSPECTION EVENTHOUGH ITS NOT SAFE TO DRIVE. His answer was MAM WE INSPECTED BEFORE WE CHECKED THE WHEEL. Okaaay check after! He just made an excuse instead of doing his job. THIS IS WRONG!

Excellent service and affordable price. The personnel are customer oriented, I had taken my car for service several times and very happy with the time, recommendations and value for my money.

Was charged 50.99 and quoted over $1000 for repairs. Broke down immediately after leaving and was towed to mechanic (Not there). After all is said and done, the part that needed repair was different from what was on quote. Vehicle running great (without doing what they recommended)

Very welcoming and attentive to the customers needs.

The tech Shannon ruined my oil pan and the screws were stripped and not sealed. The next morning I had 2 gallons of oil on my garage floor and when I brought it up there to talk to paul he acted like I was lying he said are you sure that was oil? I Brought my car to the dealer to have it looked at.They said whoever did your last oil change did a terrible job and that parts needed to be replaced. I called Paul to see if they would cover the cost since they damaged my vehicle. He said he had to inspect then they would repair if necessary.Would you go back to a restaurant if you got food poisoning even if they paid for dinner? Paul and the other works could care less about any car that goes through their store.They are rude,condescending,plenty of eye rolls,pushy,careless, and they pressure you to spend more money than needed.Every time you go in for an oilchange they always want to add expensive services that are not needed.

I am sorry I could not select 0 stars. Totally ripped me off. Went for state inspection and they me I needed oil change for $86 then presented a bill for $477 and lied that I consented for all sorts of flushes. Will never return. Bunch of crooks.

Great customer focus Store. From floor play personnel to management to owner deliver quality, cost effective and timely work.It is recommended.

I came in for a car inspection and was told 20-30 minutes. A man came in 15 minutes after me, talked to a worker and explained his problem and his car was immediately pulled into the bay. The guy doing inspections also stopped to talk to this customer delaying my wait even more. Of course this guy left 10 minutes before me. I waited for an hour and will never return for anything. Customers appreciate the truth. If the wait is an hour then say so. I guess you have to know someone in the shop to have any kind of truthful service. I live in the neighborhood but wont be back.

Too much bait and switch. I just wanted my oil changed.

Was in/out quick for oil change and tire rotation. Samuel is a awesome employee.

Got an oil change and when I needed another I went to another shop but they could not take the oil filter off because it had been tightened too tight. I came back here to get it fixed and they broke the oil filter cap and then made me pay for it even though they are the ones that over tightened it. They refused to give credit to any other oil change or give any amount off. Also they always bother me to get basic things changed and insist the cars need it done. Not coming back.

Take 2 hrs to do a State Inspection, only one car ahead of my turn.No recomend this location at all..

Great service! Super friendly and always stayed true to the price they quoted you before (even gave us A discount)!!

Always friendly and quick. They always tell me there is something else that needs replacing or fixing though... makes me really wonder if something is wrong or if they are just upselling

A good place for an oil change. They may try to upsell other services, but they arent pushy. Very curtious and easy going.

The mechanics here are simply inept and disrespectful. They made my wife feel unbelievably low by making her wait 60 minutes for a 5-minute follow-up job then yelling at her. Bolts on the engine were loose when she left - not even hand tight! Had I not done an inspection when she came home, something bad would have happened so I simply do not trust these folks and they will never get our business again.

Great and quick service

Quick service and helpful when car didnt pass inspection to let me come back later in the day to reinspect after putting enough miles to clear a low fluid sensor trip.

I brought my hummer in to have my key fab remotes programed and they charged me $52.50 but didnt program the remotes. After the fact i took my hummer to kwik Kar in the heights and was told I shouldnt have been charged since they didnt program the remotes.. I was speaking to the manager today about the $52.50 and said to him about what the Kwik Kar in the heights said and the manager said nothing or offered to return my money. Today i need an inspection and my engine light is on and the manager said he would have to charge me $105 just to run the diagnostics. Lord I can go across the street to advance auto and they will run the diagnostics for free. I just think this place is price hungry and greedy and will do anything they can to rip off customers. I have been to this place 4 times now and after this incident I will not be returning