Trimone and her staff are wonderful! I have used her service for the past few years and they definitely live up to their name, First Class. They have been able to find more money for a tax refund than anyone else I have ever used and she did it quickly. With their secure online terminal I never had to leave my house. Fast, easy and reliable. I would definitely recommend First Class VA Tax Service. Tell them Anthony sent you!

I began working with First Class about three months ago. I’ve tested other Virtual Assistant Services and was looking for a service that had dedicated VAs, US based, and I would be comfortable representing me. First Class Virtual Administrative Services has been a perfect fit. If cost is the number one driver of your decision, they are not for you. They’ve helped me manage my calendar, make calls on my behalf, manage my client call rotation, book reservations, handle my expense reports, and many more day to day work related task. If you are looking for a more complete/comprehensive service then First Class is a great option. They came highly recommended.

The updates done to the ordering and marketing of Aunt Irenes Kitchen is amazing. You have made the ordering and paying process quick and easy. The email confirmations and follow up information is quite helpful. I appreciate the quick responses to any emails. Keep up the good work.

This company gives first class service. She has made ordering through Aunt Irenes so easy and customer friendly. I would highly recommend their services if you are a small business owner needing to organize and streamline your business processes.

I have used First Class VA for 2 years in a row. I have found their customer service and professionalism to be great! My appointments are always done around my schedule and I am never rushed. I am treated as if I am their only customer.Thank you First Class

Thanks Guys for all you have done Trimone, Dedrick and their staff stepped in and handled each and every matter that was important to me. They truly care about your company issues and deal with them! There professional, intelligent, witty, and aggressive. All documents that we needed were delivered on time and in order. There ideas help our business grow, and have helped us to excel to a point where we only imagined 6 months ago.Thanks,

Id give them 0 stars if I could. I paid her over $400 for a tax service in April. After about a month, the IRS still had no record of it. I asked her if she was sure they received it and if it was sent certified and she assured the same. After another month, I finally asked her for a tracking number. She said she was looking for it but the office was packed up for the season. She finally said her employee sent them incorrectly and it was returned to her but shell refund me half of what I paid and still send it the following day with a tracking number. Days passed and nothing. I followed up with her frustrated and she said shed do a full refund which I should have in 5 days. That 5 days turned into 7 to 10 business days. She finally agreed to send me a check. I deposited the check and IT BOUNCED for NSF. She then tells me someone stole $30000 from her but her husband will PayPal me the money by 1 pm that day. That did not happen. on June 27 I was told her fraud situation had been sorted out and the refund was processed through PayPal. I contacted PayPal and they stated she requested a refund but never provided the funds for it to go through. The ONLY thing Ive gotten to date is a laundry list of excuses. On top of that, when I told her Id go to social media to let everyone know about my experience, she threatened to sue me for defamation. news flash: its not defamation if its true.

Very unprofessional, was not on time for our apts, does not answer phone calls, did not provide a refund (did not even file) and agreed to do so after months of me continuously calling and inquiring for a tracking number that she never provided. I actually had to pay another company to actually file. Please save yourself the headache dont let her steal your money and go elsewhere. I have not received a copy to show an amendment was filed. I am super disappointed as I thought it would be a good company however it is not. The company has responded to this request for damage control only!! Trimone agreed to provide a refund months ago and has provided a laundry list of excuses: example it was lost in the mail but her out of state accountant sent it. Once I called the Better Business Bureau she ignored their request. Please check their D- rating online for proof of failure to respond for proof. I have since filed in small claims with Collin county, which is public record to verify her lack of cooperation. There is no refund process she is speaking of. Its been 5 months since she agreed to refund me, what company takes that long to refund considering I agreed to meet her in person, gave her my address and paypal info. She ducked and dodged until she couldnt. Trimone agreed to send the check the day I actually filed the small claims case and also stated she would have her attorney reach out to provide my refund. No attorney ever reached out. After I posted a negative review she threatened to sue me for slander. The correct term is libel if I posted anything untrue. I have texts screenshots of her facebook post in which she agreed to provide a refund for the service not provided. She later took the review section down from fb so as it would not show her not honoring what she agreed as well as blocked me from posting proof of her dishonesty. She also sent me harassing texts upset that I posted my negative experience. Not to mention she discussed a previous clients case with me which breaks confidentiality and is totally unprofessional. She has done something similar to other clients, please see other review from Tamra on here and yelp. Also make sure she signs your taxes and puts down her PTIN to show she was your preparer in case you are audited vs you being listed as your own preparer as well as obtain a copy that day as her online system did not properly work for me.