This store tried to charge me 3.00 for an Amazon return. What a cheap mfer. Never used this place nor will the company I run. NEVER!Being charged for a return that is suppose to be free for Amazon shows the integrity this man has.

Excellent customer service, a lady who works there has spoken in my language and has done an excellent job to help me and give me the best attention. Highly recommended !!!

They would not honor a UPS coupon. The coupon was buy 1 pound get one free up to 10 pounds. The employee said I would need to do two separate transactions, because I had 28 pounds. They wanted $43 without the discount. I went to Office Depot and it was $28. The employee at UPS wanted me to sort out exactly ten pounds and wasnt very nice about it. Go elsewhere

My company recently moved from FedEx to UPS, when I first started working from home because of COVID. The local UPS Store had been super helpful and I could not praise them more highly. Both of the ladies, both named Allie, are awesome. The are not just friendly but they are very helpful and welcoming. They help other customers carry in their massive amounts of packages and grab those boxes for customers who cant carry them in. Stop by and see the Allies and you to will change to UPS!!

I find the staff and owner at the store extremely helpful. I appreciate getting advice on how to make sure my items are safely packed so they get to their destination in one piece. I don’t mind paying extra to know that my package will be safe. I find everyone there friendly and courteous and will continue to use the services at the store whether it’s packing and shipping, copies or anything else I need.

The team did an amazing job helping me pack and ship my items I travel a lot and didn’t have anything ready and they were able to help me out! I appreciate how friendly everyone was.

Returned several small high price items from Amazon on January 16, 2021. I got a shipping receipt from the UPS store and tracking number on receipt shows Shipment Ready for UPS to this day. Items never made it back to Amazon. I suspect high price items were... just never send back to Amazon. I would recommend using Whole Foods Amazon hub to return items instead of those UPS store.

Overall, they do a good job. It kind of depends on who takes your package and how much they will help you with. I had a package to send, but it needed a little more tape and most of the time they will take care of it and slap some tape on there. Two times, the same guy made me buy a roll of tape and said that he wouldn’t help. Maybe he was having a bad day. I sucked it up and just paid for it both times, but I’d probably not come back if I have to return a package here.

Customer service is wonderful! These ladies were so helpful to me! You dont see excellent service very often today, and these two girls are shining exceptions!

Brandy provided outstanding customer service. Not only was she efficient in processing my order, she was exceptionally friendly and made for an all-around enjoyable experience, which is certainly not something Ive come to expect from sending mail! Much kudos to her.

Ali provided most helpful, courteous service to me yesterday. I seldom see that level of customer service, and it surely makes a positive difference.

Will be driving how ever much further i need to in order to use literally any other UPS store, poor customer service. they have lost two packages that i tried to ship out from their location in the past year. not worth the headache of filing the claim.

I see why this UPS star has a two star rating. Customer service does not exist at this location. It would have been nice to be greeted and explained fees/charges up front vs at the end. When i provide my packages, i was never informed about the fee until the end. The cashier could have said, I see you have an Amazon returns, just to let you know that there is a charge to ship your items..... and FyI I have NEVER had to pay for an Amazon return.Future customers beware its not worth the trip. Store manager I strongly suggest speaking to your male worker Brit(not sure if that his real name because he didnt want to give it to me at first) about customer service and how to treat PEOPLE with respect!

The owner tries to charge for everything or tells you your package can’t be shipped a certain way and must buy another package. He’s full of lies. I’d avoid this UPS store unless you want to waste money.

Excellent staff and service at this location.

This UPS store is friendly and clean. They are always professional and willing to help me with my business needs.

Cannot understand why their review isnt higher. Went in today to drop off AT&T equipment and both members of staff I met today were incredibly nice to be around. Id absolutely target coming back to this place over any other UPS store. I live closer to others but my experience was terrific. A+ service.

Consistently fast and helpful UPS location. The BEST part of this store by far is Service Center Representative Brandy! She is a poster-child for excellence in providing A1 customer service. In addition to her 100% understanding of the critical importance of consistently providing outstanding customer service, Brandys smile and lively personality are nothing less than pure sunshine. Whatever mood you are in when you drop by this UPS store, I guarantee you spirits will be elevated simply by dropping off a package to this first class Lady!!!

Very helpful and polite staff. I showed up with a very large package with a label that doesn’t scan and they helped me figure it out and reprinted the label for me. Well organized and neat store. I’ll be a regular here. Thanks, guys!

Brandy transformed a regular trip to mail something off today into an awesome experience I will remember. Being in upper management myself, I can say the level of service Brandy provided was top notch and very rare to find. Brandy, your a rock star!

The staff at this location is very friendly and helpful! Im always in and out very quickly.

Ive been in here a number of times recently and theyre always polite and friendly. In particular, Brandis sparkling personality has cheered me up on a couple of days where I went in there in a bad mood. Like some of the other posters I think they should have a better rating. This is my go to UPS store.

Very friendly staff. The young lady Brandy gave exceptional service, while the manager went above and beyond to get my print order finished the way i wanted and at a fair price. Awesome store!!!!

Will never back here again. Go for returning, it should be free, but the agent charge me and said it’s the tape fee. Lol

Been using this location for years. No problems.

They don’t deserve even a star!Very bad service, rude staff and the worse is that they lost my package! Don’t expect your package to be delivered.My first and last experience with them, their employee forgot to scan the package so she just gave me a receipt without any tracking number. I noticed that as soon as I walked away. Went back and did fix it. However, they lost my package and said they are not responsible! The supervisor refused to give me his name . Very rude and unprofessional! Don’t go to this location ever! Very disappointed and nervous as my package Included over $2000 item.

I use this store multiple times a week and the service is incredible. Brandy and Britt are not only professional and efficient but very friendly and welcoming.

No stars for this place!!! Nothing but a nightmare for me! My pkg never left the store leaving me to lose $500! UPS reimbursed me 400 of it but only after dealing with owner for over 2 months. I will never use that store again!

Do not purchase stamps here. $20 in stamps costs $29. I understand they have overhead but not informing the customer of the mark up is unethical. Lots of one star reviews

In and out in under 30 seconds. The woman working the counter was polite and smiling as she explained another customers expected delivery date. This was an Amazon return with a prepaid label and I had absolutely no problems similar to those reported by older reviews.

I went to this UPS Store location to drop off an Amazon return per Amazons authorized return policy. The item was damaged but in its original shipping box, sealed up with the return shipping label attached. The gentleman waiting on me then recommended that I repackage the item at my expense. I declined to do so since the return was supposed to be free. The gentleman then wanted me to sign an acknowledgement that I was declining their advice. I declined to sign their acknowledgement since all I was required to do was drop the item off. He developed an attitude with when I said that I would take my item to another UPS location if I had to sign the acknowledgement. They did take the item but I will never go back to this location. In my opinion I think that they were attempting to get me to spend money that was not required much less necessary. There are a lot of UPS Stores around so I dont think I will ever need to go back to this location.

This place located in Richardson really really nice and say place. I am reviewing this place on location. Not on customer service

I just seriously ran into the two nicest people working at this location. I am genuinely surprised this location only has 2 .3 stars. Edit: Maybe they got new employees since the last reviews of this store.

This location is intense about their tape. They want to charge you $2 to tape up small boxes. I could go buy a whole roll of packing tape for $2. The UPS location near Preston/Belt Line that I more regularly visit could care less and will hand you a roll of tape to use as you need. I took my box and left, dont waste your time heading to this particular UPS Store.

When I saw the 2.5 star rating I asked how bad can UPS be. And was I wrong. Worst customer serice ever I just ended up leaving and going to another store. On top of the horrible customer service, they tried to rip me off by making me pay shipping for a PREPAID shipping. I had to explain several times this was prepaid. When I went to another UPS store, no questions were asked. They just gave me tracking and I was out in 3 minutes. Avoid this place like the plague!

They stole my package! Made me sign before handing me the package and after I complained they said theyre just an access point and to go file a claim online

Hello my name is Joe and I just wanted to point out a young lady Brandy. She gave me great customer service and I will always return here.

I have been to this location numerous times, and every single visit was better than the previous one. The staff is very friendly and knowledgeable, and no matter the line I have always managed to be in and out very quickly.

Worst UPS store ever!!!I took my package to ship, first they priced me $55 for 38 oz 18 cube box, and also told me that because I used the home-depot box, they are not responsible for what ever happen to the package...almost threatening to me, with new UPS box and shipping was $74, I have never had that horrible experience at any UPS storethat UPS location needs some better professional help.

I went there to return a package to Amazon and the person that took my package was very courteous and professional and did it swiftly.

Great customer service ! Very friendly people.

I should of read the reviews before coming to this place... I agree 100% this is The Worst UPS location. I arrived at 4:49 pm on a Sat which the doors were already locked. Never again!!!!!!!Sorry Owner but I had my cell phone with me to check the time and witnesses can attest that I arrived before 5:00 pm, so you def need to update the time on your cameras!!! Plus, how would you know when I arrived because I wrote this review weeks later ... beyond creepy!!!

The staff is rude. Ive gone in three or four times and have had a bad experience every time. This is the last time I will go to this location. There are plenty other UPS Stores within a reasonable distance of this store that I can go to, where Im not treated rudely.

Great place to go and great staff working very nice ladys

I visited this store to drop off a box to be shipped back to Amazon. I had a pre-printed label and just needed on piece of tape (approximately 9 long) to tape the box closed. The rude employee promptly advised me it would be $2 to tape my box or I could purchase a roll of tape for $2.90. I was appalled. I visit my local UPS store in Lewisville off of Main Street frequently. The employees are very eager to help and always pleasant to work with. I will NEVER visit this store again. Sure, it was only $2, but seriously, for a piece of tape. Really?! Customer service at its absolute WORST. I ship boxes frequently, but I will make sure that this store does not get any of my business nor any of my colleagues or friends business. Absolutely the WORST. By the way, I took my box and left. I will glady take my box to my local store and ship it from there. So be it, if they want to charge me $2, at least they are not rude and go above and beyond to provide excellent customer service.

$1 dollar to print a B&W paper!!!!! Ridiculous!!! NEVER coming back. The library charges 25 cents..... save your money and go to Fretz library on Belt Line and Hillcrest which is only few blocks away. Rip off...

Good service friendly staff. really crowded. avoid at lunchtime

Great staff, they did an outstanding job on printing some business forms for by small business.

Worst service I ever saw around.The team was very inpatient and packaging are overpriced.Will never get back to this store!

Been going here since it first opened. No problems ever.

I asked the rep if I can borrow the tape. He said I need to pay $1. Not sure if this is store specific but I have never been asked at any shipping store... i only ask when i forgot to tape the top of the box.

Horrible service manager is so rude and they are a big rip off they asked for two dollars fee to drop a DHL package DHL packages are supposed to be free when you dropped off

The staff, specifically Savannah, are very rude and inconsiderate. I was treated very horribly. Cant forget how big of a rip off it is. I got charged $4 only to put a piece of tape on my box to close it up. All she had to say was ah, corporate America. Avoid going to this place at all costs. Next time Ill stick to going to the office in Plano.

The sales Associate did not tell me how much it would be to fax my documents. I just assumed it would be the same amount as a printing service at Office Max. So $1 at the very most per page. It cost me $1.89 per page. I had 4 Pages total so $6.56 to fax 4 pages. Highway robbery if you ask me

The store owner is extremely rude, refuses to accept usps parcels; he also charges $1.9 tape fee... Ridiculous service...

Worst UPS store ever !! strongly agree !! sometimes may rush to return for Amazon items, but never charged by UPS in any other stores! until Today. I dont care about the 1 dollar package fee! but the whole experience was worst ever！！！！

Horrible customer service. I will drive 10 minutes the other way to go to a different location.

Had to return my rental book to amazon, told the gentlemen I had to return book to amazon and knew I was dropping off..he did it fast and was done.

The worst UPS service I ve ever received!I am not gonna go to this store in the future.

Worst service.. please avoid.

Thieves work here. DO NOT USE!!!!!

Horrible. Sent several packages from here and the staff must of taken it home because my friends never received items.

Great store and always helpful!

Charge for everything

Helpful staffs

Gd service