Do not use this company!!!! They will give you the run-around and will never return your calls. This is a horrible and insensitive company. My mother was released from the hospital and we were set up (approved through moms insurance) to have this company come out. They never came out and did not care enough to return any of our many phone calls. The only reason I gave them one star is because the system would not allow me to rate them lower. Very bad company!!! Use someone else!!!

If anyone reads this DO NOT USE THIS COMPANY!!!!! I was discharged from the hospital and was told that Total Patient Care had said that they could take care of my wound care. Fortunately I had some left over supplies from an earlier problem because as a wound care home care company they didnt have any supplies (you got to be kidding, right?). I had 4 different nurses the first 4 visits which I thought was strange. The worst part of those 4 nurses was that all but one was incompetent to do wound care. I grew up with a mother that was a nurse practitioner and I had my share of mishaps growing up and my mom dressed my wounds expertly and showed me how and why she did things the way she did. The first thing I noticed about all of the nurses but one was they didnt know how to wrap a wound with curlex. After they applied the curlex they used ace wrap to substitute for the Cuban they were supposed to use. As a result the nurses put the ace wrap on to tight and caused circulation problems in my leg. After about 4 weeks I was abruptly presented with discharge paperwork and I was told they did not have anyone in my area that could come to my house. This is a company in Richardson and I live in the neighboring city of Garland. So now I have to find a REAL home health care company that accepts my insurance. I am seriously thinking of contacting a lawyer at this point. I BEG ANYONE THAT READS THIS TO FIND ANOTHER HOME HEALTH CARE COMPANY!! .

Terrible. Do not use this service. Nora, Who is assigned to us as my mothers care representative, absolutely has tremendous areas that need improvement in her customer service, manner and overall Customer interaction. I’m actually embarrassed for her and her behavior. Customers like us who need these services are already going through stressful times trying to get the best care for their family in need and certainly do not need to be treated in hostile manners.The service was helping my mother for physical therapy and speech therapy. They contract out for the therapies and I must say, the speech therapist has been wonderful, but she does not work directly for total patient care.I would say Total Patient Care, overall, needs to improve on their protocol and process. We had a plan in place and then she yelled and talked over me stating something completely different from the plan that was in place. All they had to do was tell us they could not accommodate my mother 3 weeks ago and we could find a different service.Unfortunately, the therapist did not show up last Thursday and now, they abruptly discharged without telling us what was happening. This is patient dumping and is illegal. I will be filing a formal complaint. Now my mom is not going to have therapy until we find another service. Had they informed us earlier, we could’ve been finding new service while she was getting at least “some“ therapy. Either way, I do not recommend Total Patient Care or the customer case manager Nora.

My wife was assigned A Sensitive Touch Home Health also DBA as TPC Plus Health, LLC when discharged from the hospital because the hospital social worker said they accepted our insurance. I read their reviews and didnt like what I read so I call them and spoke to Mike who said TPC Health had acquired them and things were better now and we would be satisfied. Well were not satisfied at all. My first complaint came just two days after coming home from the hospital. I called the 24 hour number at 7:45 on Sunday morning, spoke to the operator who said she would contact the on call RN. Well as of this writing which is 2 weeks later, still havent gotten that call. We had to make an after hours call to the doctor to get the answer we needed. As others have mentioned RN and PT employees obviously make their own schedules, and never make them in advance while at your home, and then may call and reschedule at the last minute. The assessment nurse ordered additional wound care supplies and that too took 14 days to arrive and when it did there are enough supplies to stock a doctors office for weeks. I called the office on 10/2 at 10:45 am and asked to speak to management about this enormous quantity of supplies. Was told management was in a meeting and someone would call when meeting was finished. Im still waiting for that call also. The RN and PT person seem competent but spend as little time with you as possible. I can continue but wont because I think you see this isnt a company I would ever recommend.

The care givers assigned to my father were for the most part competent. I was never given a schedule of which people would come when. After the first couple of weeks we determined that a nurse would come once per week, physical therapist would come twice per week and an aide would come twice per week. Then everything changed, we were expected to sit at home waiting for them to arrive with no notice of schedule changes. For instance, the nurse was coming Tuesday afternoons, then one week she doesnt show up and a supervisor comes on Friday. The aide was coming Monday and Friday, then we found out only 4 visits were approved by insurance. It took me another week to get additional visits for the aide in the meantime we hired an individual to help us out, so we asked TPC to change their aide to once per week, on Thursday. I was told the care givers set their own schedules and to make the arrangements myself. I did that. The aide failed to come as requested, and has since missed 2 other appointments. I asked TPC to send someone else. They said they would. I called 3 times during a 7 day period before the replacement contacted me to let me know she was coming between 9 and 10 the following day. At 11:30, she had not shown up, so we left for our doctor appointment. When I asked for a schedule, I was given a document that stated a nurse would come once, Monday-Friday. The same for physical therapy and the aide. If your time is important to you I recommend that you look elsewhere. If I get any notification, at all, it is at most, the night before, and usually the same day. Ive called numerous times, and although they are so sorry, they dont think they have done anything wrong. Care givers are assigned to you, but they come when its convenient for them. Insurance claims are now being processed and they are billing $395 per visit! A visit for the physical therapist is about 30 minutes, the nurse visit is 15 minutes and the aide is about 20 minutes. Outrageous. We have numerous doctor appointments and I always inform TPC, as I have no idea when someone might show up.To update, I was contacted by someone asking how our replacement aide worked out. I said it didnt. I again asked for a schedule, since a nurse did not show up last week at all. I was told they were coming on Monday. No show on Monday. Nurse called Tuesday morning and said she would come that day, could not give me a time. I let her know we had Dr appts, so she said she would come Thursday. Well see.

Sherry the physical therapist is the one reason to select TPC over any other. The most comprehensive in home rehab of any company I have dealt with. Bravo!

Great staff! Always courteous and friendly.

Beware they make there own hours and are all over the place and show up late call at 8pm for an appointment next day. Then when you request what needs to be done they ignore your request.More updates coming on this review soon

Nurse never call me to come to my house. They dont come until I call them. basically they never work for you. Very very had experience with their staff and nurse. Two thumbs down!!