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AdvantaClean of Greater Dallas
1293 N Plano Rd, Richardson, TX 75081, United States
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AdvantaClean of Greater Dallas

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Su
Review №1

PLEASE READ BEFORE HIRING THIS BUSINESS as all reviews posted here seem to be from its friends and family.We hired this business in 2020 for a water restoration in our house crawlspace. The sales team was quick and responsive and gave us the most competitive quote we received. WARNING: Do not get impressed by their amazing sales team, or the most competitive quote/proposal (like we did). This will not last and end up being a BIG mistake. Blinded by their politeness and friendliness (before the contract was signed), we decided to move forward.Once the advance payment was made, our experience turned in the other direction. The Project Manager, Allen was pushy and unfriendly. This company kept on increasing the scope of our work. In fact they would perform the additional out of scope work only to inform us at a later time. We had no where else to go with their big equipment, humidifiers etc. all over our house. The project manager and the crew that used to come and work on a daily basis were not friendly (to put it politely). We always preferred to leave the house when they would work. Our family never felt safe inside with this companys personnel around us.When things were getting out of control, we decided to call Bryan, who is the owner of the business. We wanted to request a new quote for all the work that was performed (given the project manager had performed the scope out of the original proposal). Bryan was impolite (yes he did raise his voice to scare us) and kept giving us excuses how he cannot give the exact quote given the complications involved in the project. And that he would have to perform additional work to even know the exact scope and amount.Long story short, we had to ask them to leave. And FIRED this business. We were so scared in firing them (to avoid retaliation) that I had to ask few of my friends to come with me. We had to move out of the house for good. In the end, we hired another business to finish the mess Advanta Clean created for us.This is the WORST and HORRIFYING experience we have ever had in the service industry. We, as a family, felt we were HARASSED by this business. Not only during the project, but also, from their collection people (including Jimmy Brown) that TERRIFIED us long after. We ended up paying 4X of the original proposal just to get this business not chase us. I will hide my identity as I post this review (just to protect myself) and in hopes to prevent you from becoming this DIRTY businesss future prey.PLEASE DO NOT HIRE ADVANTA CLEAN. EVER.

Ca
Review №2

AdvantaClean was absolutely great to work with. I had a difficult situation, and the owner Brian worked with me on the necessary remediation to get to the best outcome for me. They were flexible with their approach and I am happy with the result. It is never fun to spend money on work like this, but I never felt like I was wasting my money.The team that worked on the house was fantastic (Josh and Matt). They showed up on time, communicated throughout the process, and were very good about cleaning up. The two supervisors were great to work with as well (Tony and Phillip).My only suggested area for improvement is the sales team/process. Responses from the sales team were a bit delayed, and I didnt feel 100% comfortable with the process/work until Phillip came out and explained everything as well. The communication from the sales side of the house seemed to be lacking. They seemed to disappear once the work began, and were a bit delayed in the required follow up after the work was done. Some of this was driven by my complicated situation and Brian did step in and made sure I got what I needed.I spoke with several other companies in this space, and have worked with another one in the past on a flooded house, and AdvantaClean would be the first place I would call if I had related issues again.

Ki
Review №3

Did a fantastic job for an extremely reasonable price based on wanting to expand their business based on referrals. 1000% recommend!

Je
Review №4

We had a great experience with AdvantaClean! The restoration was small and we obtained other bids that were quite a bit higher. I have read the high reviews from other satisfied costumers and decided to use this company. They were great from the very start. Brandon assessed the situation and within a reasonable time he sent Philip and Alberto to do the job. They were so professional and did a great job. We could not have been more pleased. I highly recommend !!

Mi
Review №5

I highly recommend AdvantaClean (Dallas, TX franchise location). I can not say enough good about the service I received. They provided mold remediation that I had in four rooms, a closet, and the attic. Tony and Kevin were the lead personal on site and provide training to their workers. In a very stressful time in my life where I had health issues from the mold, they provided information to help me understand how mold functions and what (and how) they will do to remove it. There was never a moment where I could not ask a question or raise a concern. They always provided accurate information and encouraged me to ask about anything. I was impressed with their experience, knowledge, and the ability to discern what was important and what was not and the why behind it. They were detailed oriented and did not cut any corners. I am confident that the work they did, actually did remove all the mold. The project manager, Brandon, who I did all the phone conversation with me was very helpful as well. As with Tony and Kevin, he had the same character and qualities. In full disclosure, he did miss a couple of phone calls, but I noticed he did sound sick and was very humble when brought to his attention. Everyone was professional, helpful, and friendly. They all bent over backwards to alleviate every concern. I will definitely use them again if needed.

An
Review №6

We could not be more pleased with the service and results we received from AdvantaClean. Every single step of the process was thoroughly explained and executed. Tony, Josh, Matt and Tony Jr. took such great care of our home and were so professional, trustworthy and kind.They all went above and beyond! Bryan even took our calls after hours and answered all questions we had. Extremely knowledgeable! I highly recommend AdvantaClean!

Be
Review №7

I dont remember going lol

Br
Review №8

Miguel was the lead for our restoration work, and he did an excellent job. He understood the urgency of the repairs (flip house almost ready to put on the market) and even monitored the drying over the Christmas holidays keeping us up to date daily on the progress. Restoration went as scheduled and I would not hesitate to use or recommend AdvantaClean for water damage remediation.

Je
Review №9

We had to perform mold remediation. This company has been outstanding and easy to deal with. A special mention to Tony Herrera who was the supervisor during the cleanup process. Tony kept us informed at all stages and treated us like family. He took great care of our household goods and was meticulous during all aspects of the project. I highly recommend this group if you have a mold remediation problem.

Vi
Review №10

Prompt service. Great people and was very helpful with providing all the information about the service they provided. They had knowledgeable staff and they had a clear plan on their tasks and kept me posted. I used them for a water removal due to leak

Wa
Review №11

I had the pleasure of working with some wonderful people, during this most difficult and frustrating situation. Kevin was absolutely wonderful. He is a very understanding, patient, knowledgeable and caring individual. Not only did he explain the process to me in detail from start to finish, he actually followed up to make sure I was happy with the service provided. I will always tell me friends and family about AdvantaClean and the way they take care of their customers. Thanks again for making this experience much better than I anticipated.

Je
Review №12

Paid over $7400 on a quote for $3858, for fancy salesmen and poor workmanship, that have your house captive.(1) Pay 1/2 upfront. Tear into your house (literally) and then ask for approval of new quote or we have to leave by noon today. (2)Employee says, Ive never done demolition work before. and ended up damaging house and plumbing. (3) Supervisor is away on another sales quote, but shows up to adjust the original quote for extra work on a second subfloor, beneath the subfloor (

DJ
Review №13

I cannot say enough positive things about our experience with Kevin and Rey at AdvantaClean. From the initial outreach and request for a quote all the way through the remediation process, Kevin, Rey and the entire team were prompt, efficient, friendly and extremely professional. They got the job done in the quickest timeframe possible and left the site in better shape than they found it in. Just top notch all the way around. Thank you guys!

Ja
Review №14

I used AdvantaClean for mold remediation in our home prior to a sale. We were under a very tight deadline and they did a great job of educating me on what needed to be done and why, came up with a plan that was well executed and did a great job following up with the mold inspector and state agency to get us cleared so our closing could go through right on time.I would definitely recommend them to anyone.

Ja
Review №15

I cannot think of a more standup person than Bryan. He was very professional, knowledgeable, trusting and showed the human side which is very important in these types of situations. His patience and understanding showed presence as i asked many questions. At the end, i felt as if i had know him for quite sometime, just as the feeling you get from a true friend. I definitely recommend his services.

Ma
Review №16

I was so impressed with my experience with Rey and Brandon this week. They were punctual, polite and professional. Everything you would hope for in a company! I will definitely use AdvantaClean for upcoming needs!

DF
Review №17

For over the last 30 years we have done business with countless Flood, Fire, and Mold Restoration companies throughout the greater Dallas, Fort Worth, Denton and surrounding areas. But AdvantaClean of Greater Dallas tops them all. The professionalism of this company is unmatched. Our company deals with many contractors and AdvantaClean has the best in customer service and client relationships.If you dont know the health issues that mold has on you, your children and your pets then you should contact Cheri Bennett for further information.Roy SmithPresidentDFW HOME FIX

Ad
Review №18

After meeting and speaking with Nick Lavallee, I knew this was the right company to use. Nick is a great owner and cares about his customers and business. He was honest and trustworthy during a scary time for my family and our recently purchased home. The crew he had was outstanding, Tony and Nick. They were thorough and answered any questions I had, there were a lot... Tony went above and beyond to make sure I was happy with the work and was very professional. You could tell that they cared about quality of their work and the reputation as a crew and business.I spoke to a few other companies out there and I unfortunately have to say they want to scam you! Mold is scary, especially when you just bought a home. These guys are the pros. If you need any remediation done call Nick.Thanks guys!

Be
Review №19

Josh, Tony,and Jose did an extraordinary job with my project if you need a reliable mitigation team look no further than advanta clean of greater Dallas

Kr
Review №20

AdvantaClean is an awesome company to work with! I have lung disease, and have to be very careful about my environment. These folks were very conscientious about my needs. Because I am disabled, they worked very hard to provide the best possible price, without compromising on the high-quality mold remediation services provided. They honored every commitment, and I would highly recommend them to anyone who needs the services they offer!! I really cannot say enough good things about them - Kristi D

Un
Review №21

Rey was great! He came out and looked at our water damage and gave us an estimate and detailed information on what we should do. He was nice and professional, very helpful. Id use them in the future and recommend them to anyone who has water damage.

Le
Review №22

Bryan and his team responded promptly to some flooding in a property we own. They were responsive and professional through out the entire process. The work was completed on time and within budget.

L
Review №23

Simply the best, better than all the rest! They did mold remediation in my home and found stuff that shocked me severely. It was so good to have them remove the mold and clean up the debris and wrap cabinets up very nice. They are so good at what they do. They should just make everyone else retire. Best in Texas. Period. I love Advantaclean. I can breathe so easy now and my home is so much more nice and beautiful. Much Love to you Advantaclean.

Sh
Review №24

Thank you Advanta Clean for helping us in our crisis!! You were there for us when we needed you!! Loved all of your employees and the professional job they did!! I highly recommend you to anyone that is in need of your services!!

SP
Review №25

Our company will only use AdvantaClean for air duct cleaning and mold remediation. They are professional and personable.

Ni
Review №26

We had mold in our master closet and bathroom. Kevin and Tony fixed the problem in just a few hours. Everyone at AdvantaClean we worked with was efficient and polite. I would definitely recommend their services.

Ni
Review №27

I contracted AdvantaClean of Greater Dallas after receiving my mold remediation protocol from a certified assessor. I used all Mold Pro for that and was very pleased with their work. I obtained bids from 4 licensed mold remediation companies and ultimately chose AdvantaClean because I felt that they took the most time to consider the protocol in relation to my home. Kevin Cox (AdvantaCleans project manager on my job) carefully studied my home and consulted with me about what it would take to complete the protocol. Other companies that quoted the work either did not even come to my house to evaluate or came for less than 15 minutes. I was very concerned about contracting with a firm to do the work based on a bid, only to be told that a change order was necessary along with an increase in the quote because of the specifics of my home. Kevin took several hours to examine my house and discuss the protocol with me and my wife. His thorough efforts made me feel that AdvantaCleans bid was the most accurate bid to complete the protocol. Indeed, there was only one small change order on my job and that was only because the assessor expanded the protocol after the job began. Kevin and the rest of his crew were very careful in my home (mold remediation is a very invasive process) and respectful to me and my family. My home is now fully remediated and the overall health of my family is so much better. I am very thankful for the work that AdvantaClean did in our home.

Ch
Review №28

I am very satisfied with the workmanship, professionalism and courtesy the Advantaclean team demonstrated. Tony and Lakeith contacted me on their way over, explained things in an easy to understand way and they took care with my furnishings. They demonstrated a sincere interest in helping me. Kevin, the project manager, was willing work late so my project would get completed quickly. He also arrived on the weekend to remove the enclosure as a courtesy to me. They all went above and beyond to give me a pleasant experience for an unpleasant situation. They were a pleasure to work with. I especially liked how they took extra time with the dogs. Once they won the dogs over, they won me over. : D

Je
Review №29

Nick Lavallee and team were on site within just a couple hours after we notified them our water heater had catastrophically failed. They were penultimate professionals in handling our home tragedy mitigating the loss and damage. We will look to AdvantaClean for all future such needs and recommend only them to all our friends.

Sc
Review №30

Tony and Rey from AdvantaClean were amazing to work with. We had a horrible situation when our newly-bought home had a flooding issue, followed by a mold issue once we started cutting into the walls. Rey worked with us to help in any way possible and really went above and beyond. Tony was the onsite supervisor and did an amazing job of not only taking care of our needs, but helping us to feel safe and informed during the entire process. They were professional and helpful from start to finish and really took care of us during this rough time. Not to mention, their prices were much better than others we had talked to. Thanks Tony and Rey! - Scott

Be
Review №31

Highly recommend Advantaclean. They helped me out a couple times and both times did a great job. Rey was a fabulous resource and answered a ton of questions. I also had to ask them to do duct and dryer vent cleaning after another company tried to scam me (I used them based on a recommendation of another service provider. Big mistake. I will be calling Advantaclean from now on!). The other company managed to clog my dryer vent so Rey and Miguel came out same day I called to fix it. Kevin and crew came a couple days later to clean the ducts. Because i was worried from the previous company, Kevin took extra steps and pictures to make sure I knew they were actually cleaning my ducts. And I cant forget to mention Barbara - she is one of the nicest people youll ever speak with! Many thanks to the whole crew!

La
Review №32

Advantaclean did a great job from start to finish. They were prompt to respond and showed up when they said they would. They were the best of all the vendors we dealt with as part of our water damage/mold remediation process this year!

Ra
Review №33

I chose AdvantaClean for mold remediation in our home. Nick Lavallee did a great job leading this project from beginning to end. Thank you Nick, Brandon, and your team for all your work.

Se
Review №34

Scheduled appt 3 days in advance only to be called 30 minutes AFTER our scheduled appointment time to let us know they were not coming, and no one was available until the following week. Be careful with this company and be prepared to be disappointed by being stood up and not communicated with.

El
Review №35

I had a great experience with Advantaclean. I had quite a bit of mold in two separate areas and they were able to complete the work for a resonable price. The owner, Bryan, was very helpful and responsive to my calls and emails. His crew was very professional and they were efficiently able to address all my questions and concerns. The job was done in about 2 days and they cleaned up after completing the work. I highly recommend using their services.

Ch
Review №36

The company I work for frequently works with AdvantaClean on projects and were always pleased with their work.

Ty
Review №37

I had mold in a small area of my living room behind my fireplace. I called around and eventually found AdvantaClean. I called them up after talking with a couple other mold removal services, the voice on the other end was pleasant and informative with what he could offer; which was something the other businesses failed to do. I felt like he truly cared about helping me.After the consultation I decided to go with AdvantaClean and received a fair quote to do the job. They came out quickly and finished the job quickly. Not only did they do a great job but the team respected me and my home by explaining everything in detail as well as making sure to keep things extra clean – even laying down plastic to avoid tracking in dirt onto my floors. They built a well-constructed and sealed containment around the infected area and before I knew it everything was cleaned out and the mold was gone.Mike Castaldo is the individual I worked with from the beginning and was the pleasant voice on the other end of the phone. Come to find out, Mike owns AdvanatClean, and not only was extremely knowledgeable and informative of his processes and options, he treated me as a friend with the utmost respect during the duration of this project. An owner that is there every step, and goes out of his way to make sure your experience with his company is enjoyable (given the circumstances), is a company that will forever have my business.Hands down, if you call anybody else besides AdvantaClean, youre making the wrong decision. And dont get me wrong, I am not a paid advertiser or someone who works with the company. I am a true believer in paying it forward and I want this company and its future clients to know they are true professionals in their craft and will take care of you 110%.Dont think about it, dont let your problem get worse, call these guys and you will be happy you did.

La
Review №38

I would like to commend Nick L. for his subject matter expertise and his excellent customer service skills. I learned a lot from the service experience, and I would recommend AdvantaClean to everyone.

An
Review №39

Brandon Witherspoon from AdvantaClean scheduled and came out the next day, on two occasions, when we needed them. They matched another bid we submitted which was above and beyyond. Rey Mrha also managed the mold remediation and was great. Good job pursuing USAA for more when change orders came. Talked with general contractor as needed and mold assessor and it was a smooth communication process all the way. Highly recommend!

Ky
Review №40

Miguel is great! Very much appreciate his oversight and experience in this industry.

Me
Review №41

Where do I begin? I had a truly wonderful experience with AdvantaClean and was sad to see them go. Here is my long, yet honest review of the company and service I received.Day 1: We noticed mold spots on some of the supply registers in our home and knew it was time to get our ducts cleaned. I called AdvantaClean to schedule a time to have a representative come to our home and give us an estimate. Brandon was the representative who looked at our ducts, heard my concerns, and used tools to read the air specs in our home. Brandon was cordial, kind, and honest. He told me what needed to be done and gave me a quote. I didnt commit to anything before having other estimates and opinions. (My brother owns a business in St. Louis similar to AdvantaClean and I consulted with him about everything, too.)Day 2: After having other in home consultations/estimates and talking with my brother, I decided AdvantaClean was the best company for the job. I made this decision based on what I was told would be done and my conversation with Brandon, he took the time to listen. I didnt use them because they were the cheapest (they werent), but I liked the approach they planned to take with my home, ducts, supply covers, etc. Brandon did work with me on pricing, but at the end of the day, they still werent the cheapest. I committed to using AdvntaClean and scheduled the appointment for duct cleaning.Day 3: I scheduled for 10 AM, and the crew arrived at 9:45 AM. The crew that came to clean, Tony, Lakeith, and Matt were kind and respectful. While Tony and Lakeith covered furniture, Matt went to the attic to inspect the HVAC unit. After 20 minutes, he came down with some news I was shocked to hear.After having Brandon come for the estimate, we had a HVAC company come do an inspection and maintenance of our system and were told all was okay.After Matt came down from the attic, Tony informed me mold was growing in the plenum of our unit. He showed me pictures and offered his advice. This is where my trust in Tony, Lakeith, and Matt really peaked. Tony provided his honest assessment of the situation (he didnt have to). We discussed the options available with what they (AdvantaClean) could do, but Tony recommended that I call a HVAC company to come inspect the part to see if they notice the mold.Tony did not have to do this! He couldve performed the cleaning as scheduled and allowed mold to blow through our ducts, stay on the registers, and let us continue to breathe it. Instead, he was forthright and honest about the situation. He didnt stand to gain anything by doing this. He didnt tell me what company to call or anything, just gave his honest and professional opinion. As someone who was going to spend money on a service, I completely appreciate his honesty. My opinion of Tony, Lakeith, and Matt went through the roof and I made sure they would be back to do the cleaning.Day 4: My crew (Tony, Lakeith, and Matt) came back for cleaning day. Once again, they were on time, cordial and hard working. Matt immediately went to the attic to inspect the plenum. He gave the okay and they quickly got to work setting up. They covered furniture and carefully moved items in their way.When the cleaning commenced, they worked hard, diligently, and thoroughly to get the job done. They took their time and explained the process to me along the way. After the cleaning (4+ hours), they cleaned everything - sweeping, vacuuming, and mopping the floors. My ducts are clean and I feel happy breathing the air in my home.I recommend this company and crew 100%. I will never use another company for duct cleaning. If you call, ask for Tony, Lakeith, and Matt to be your crew, you will get honest, hard working men who do the job the right way! The integrity of those men is something all business owners and employees should aspire to have! They were a true joy to have in my home!Thank you so much AdvantaClean and specifically my crew (Tony, Lakeith, and Matt).

Lu
Review №42

I have nothing but praise and kudos for the team at AdavantaClean of Greater Dallas. I was devastated to find out that my house was infested with harmful mold. I was concerned for the health of my husband and myself. After I visited with Brandon – he worked out an affordable plan to carry out the protocol and complete the remediation to remove all mold from my home. The crew showed up on Wednesday with smiles on their faces and began working. Kevin, Phillip, Krystin, and LaKeith were the most professional and kind group of workers I have ever come in contact with. They went above and beyond to make sure I could live my life as normal as possible while they finished tearing out the mold and waiting for the recheck. The recheck went as hoped for and I am living mold free! I will recommend AdvantaClean and especially this crew led by Kevin Cox to all my friends and family. They are at the top of my contacts for anything that I might need cleaned!!! Thanks again – Brandon, Kevin, Phillip, Krystal and LaKeith!!! You guys are the best ever!!! Your new friend! Cindy Smith

Da
Review №43

Incredibly professional, prompt and great to work with. Thank you Advanta Clean!

M
Review №44

Great service. Knowledgeable, trustworthy and efficient !

De
Review №45

Excellent experience and would use them again.

Ka
Review №46

If you are looking for a company to take care of mold in a clean, safe, and professional manner, this is the company for you. The Advantaclean team saved me from a very stressful situation. Im embarrassed to say, due to a leak in our shower pan, we had mold that affected 3 rooms. I panicked and called the first company I came across on the internet (not Advantaclean) and they were a scam. I got a second opinion from Nick at Advantaclean. He came out, sent for a mold inspector. Nicks crew, Miguel, Nick, and Kevin gave me pace of mind. I am mold free. They had a big job, gutting the bathroom, cutting sheetrock, and removing carpet. They were clean, safe (air scrubbers and containment) and quick. I was thoroughly impressed. I HIGHLY RECOMMEND THIS COMPANY!!!

De
Review №47

Called the morning of a flood they were out there first thing in the afternoon for dry out. Walk me through where flood damaged occurred and what to look for when the insurance and contractors come to to give estimates. It was a three day dry out process and they sent an associate everyday to check for moisture on my schedule so I didnt have to miss any work.

Information
33 Photos
47 Comments
4.8 Rating
  • Address:1293 N Plano Rd, Richardson, TX 75081, United States
  • Site:https://advantaclean.com/dallas-tx/
  • Phone:+1 972-572-5326
Categories
  • Air duct cleaning service
  • Water damage restoration service
  • Building restoration service
  • Waterproofing company
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
Highlights
  • Women-led:Yes
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