Helping my sister with here deck and Lowes always has the items that I need, brands that I trust, and employees willing to help.

Most of the times it is challenging to find some help when needed. When you do, the person have no clue about the things. He would say that someone from that department will help me and I end up standing there for long time than I anticipate. I noticed that this happens at pretty much all Lowes.

The service in lowes shop is very good, the staff is very nice and professional, but the delivery and free deliver service is too bad, I am surprised that if they don’t want to provide free deliver service, they can not provide it, why choose to provide this service but not serious Treat it? The time is completely out of punctuality, wasting users time to wait for them, but they dont even put up a note on the phone saying that they have been here, it will be another day! In fact, we have been waiting at home for a long time. Do we have to wait at the door for a few hours to wait at home? Cant we go to the bathroom?

Lowes treats veterans much better than Home Depot. The service in lowes shop is very good, the staff is very nice and professional, but the delivery and free deliver service is horrible. The time is completely out of punctuality, wasting users time to wait for them, but they dont even put up a note on the phone saying that they have been there. After an hour phone call, their customer service lady promised a call from management and an early drop off. Neither happened. Praying for it to be delivered today. So, in the future, I will pick up the purchases.

Love lowes! And, service is spot on and always have everything i want and more. Just need a limitless budget.

It was way too hot in there. I just got one thing I needed and left.

Look at all these beautiful f n tools...lol...all kinds of things to purchase !!

Daniel in the lawn and garden area is fantastic he went above and beyond to find the lawnmower I was looking for. He asked one of the assistant managers and the guy just said I don’t know but Daniel found it. Just because of his hard work I will never go to another Lowe’s or a competitor. This man deserves a raise.

I bought a Black & Decker Steam Mop there and went to get replacement pads for cleaning. There were none there. All they had were for Shark model steam mops. Every time Ive gone there they dont have any. Makes me wonder if they even carry them. Guess Ill have to order from Amazon.

My driver was delivering 2 racks of plants. Just needed a forklift to take them off and a signature. Easy. But instead theres 3 forklifts outside moving mulch. Told my driver we off of work come back tomorrow, no one is here. Sits for 30 mins watching workers still moving mulch but supposed to be off work. Had to sit overnight until morning. Zero stars. If u dont want to work stay home and let someone else have your job. Simple.

Avoid Lowe’s on Brice road. So we went to buy a gazebo from them. They only had the display. So we went to Kroger bought gift cards to save on gas. They took the display down days later in a rush and bent areas to the point it can’t even be put together properly. I have been back and fourth several times between purchase and pickup. I paid someone to come out to put it up only to find out it couldn’t be put together still had to pay them for their time. Lowe’s isn’t willing to do anything other then give us a merchant gift card back which it is their fault it’s broke in the first place. Took more then 2 hours to get a manager on the phone they avoided it until I showed up at the store. They could of at least offered the next up gazebo but they offered nothing for their negligence

We chose Lowes over the other stores because they are dog friendly! It makes it so much easier in the summer when it is so hot out.

Excellent customer service, clean parking lot early AM but peak business hours. Nice job Lowes.

So my husband put 6 items in my cart on the app. Got to Lowes and the internet was so bad I could not bring up my app or cart I even tried signing into guest internet with no success. This isnt the first time this happened and it is so frustrating. I went to Menards to purchase items at least my cart on app works there.

Really bad managers I waste 12 hours hard work for free coz they gave wrong paint,after I showing them paint barcode.the barcode in this pic is similar like previous one accepts ULTRA suppose to signature.when I went to store managers they blamed me instead.looks like they need to learn how to deal with costumers.

Very poor customer service numerous times at this location. Ashley acted like my concern meant nothing at all and so did her so called manager Jeanie.

Staff was helpful and variety and price of items were amazingly plentiful and affordable.

Great deal on propane torches and in stock. Looked all over for them at other places with no luck. Employees knew exactly what isle without hesitation haha. good experience with no problems.

0/5 stars. The customer service I have received has been the worst of any dealings in my 45 years. Purchased and paid for an $850 dishwasher over 5 weeks ago that is defective and leaks anytime it is ran. Tried to work with the store manager but he pawned me off to another customer service team who have been giving me the run around for over 2 weeks. They sent out a GE service technician who couldn’t resolve the leak issue. End result is that here I am 6 weeks after the fact that I paid for this dishwasher and STILL unable to use it or get anyone at Lowe’s to resolve this issue. Tried to reach the store General Manager but apparently nobody has voice mail at Lowe’s or returns phone calls. No other choice at this point than to make this a legal matter. What a shame and absolutely horrible customer service process this Fortune 100 company has. Think twice before purchasing any appliances at Lowe’s.

This Lowes curbside service and personal experience is great. The curbside team is fast and friendly.On a separate trip, I was able to find everything I needed and got help on items that were a bit out of my league inside.

Lowes customer service is great but the delivery team I cant say the same...

Placed an online order then realized I needed more stuff on the way there. I asked about shopping & she said theyd get it ready. Was ready to go when we were done. Workers were nice & helpful. This might become my new home store even though I have a Lowes 2 minutes from my house.

No one to wait on me! Would not sell last model of. $3000 zero turn mower. 45 min wait on store 49 mins in floor. Wow

Well laid out, great inventory selection & good prices.

If I could rate this specific store lower than 1 star I would.Absolutely terrible customer service, nobody at the store picks up the phone. Nobody at the store can look up anything at all and is completely un-trained.Wanna call the corporate customer service and complain? Maybe get a refund? Great, you’ll just need to stay on hold for about 2 hours of your day.Support a small business with your money this place is a joke.

Ive never been in this particular lowes. But the Store associates were very inviting helped me find what I needed quickly. Thanks

Went in to buy a riding Lawn mower. Very courteous.

Very nice store but it did not have many carts.

Worst customer service around. Employees aren’t trained enough in certain positions and some flat out refuse to help you. They’ll pass you on to someone already busy. One employee at the service desk told me they didn’t carry the item I ordered online for store pick up. This store doesn’t even get busy. Silver Dr is three times as busy and much better staff.

Put on hold for 10 min for curbsidePickup. Went in to get

Friendly staff. Quick check out

Bought a fridge and a lawn mower that they didnt have in store. Dorien, Sales Specialist, at Lowes in Reynoldsburg was fantastic, very kind, helpful. The system told him that the fridge delivery would be moved to 2 days later because of the lawn mower. We said no problem.Delivery drivers were also quick, considerate, and efficient. Except they said they only had the fridge.Called the store 2x to be hung up after waiting 10 - 15 minutes on hold each time. I only finally got through on the 3rd. Person I spoke with on the phone was mildly helpful, offered for us to pick it up or have it delivered. Rather than deal with delivery, I offered to pick it up.We just bought a house and have tons of renovations and projects to do. This was somewhat a rough start for Lowes customer service at the beginning of what will inevitably be thousands of dollars in business.

I’ve been shopping here for the last 5 years. Staff have always been helpful. Dan in exterior installations was a great help in resolving an issue.

Ordered windows. Given a arrival date a month out. No big deal. Couple days before I check on order and it got pushed another month.. no notice of this was given. Only a 🤷‍♂️. If you can’t keep your word on an order date don’t sell the product.

This store profile you based on your skin color and how you dress.

I called this store three times (long distance) today to speak to someone about lawn mowers. The lady who answered the phone transferred me all three times to Lawn and Seasonal. Phone would ring for a long time, then ring busy, then they disconnected me. I finally gave up and decided I wouldn’t deal with this store.

A good place to get home improvement items. They have the usual hardware store things and have appliances and other kitchen remodeling items, bathroom improvement, etc. Their prices are reasonable, and staff are knowledgeable. Their landscape stock is excellent, arguably the best of the big boxes. The Behr paint is highly rated. Finally, they have lumber and other building materials.

The staff were all very helpful and it was an easy in and out trip with 3 kids

A very unfriendly store. I would only recommend going there if there is something you need and there isnt another option close by. I am sure there are some nice people there. I just didnt find them. The lady at the pickup counter straight lied to me when I asked about a pickup order and when I put it in. I have an email from Lowes! When I went looking for the item, no one could help me. Apparently no one knows where shims are! Are all the employees specialized so I needed to find the shim expert? Honestly big box home improvement places like these leave a lot to be desired. I have yet to find a Lowes that is worthy of my continued loyalty as a shopper. This one was far from the exception. They should be used for convenience only as a shopper.

Very good customer service at Lowes and can find products you want

Lots of things. But we came looking for a lamp shown on their website. Couldnt find any sign of it.Asked for help and found it was order only and would take 5 days to get it...andcwe are not certain we want it...I wanted to see and feel it first.

The gentelman that helped us with our pick up order of 3000sqft of laminate was an amazing example of customer service. He literally spent an hour helping get us loaded up and on top of it all he was a veteran. I wish I had learned his name to thank him for his lifetime of dedicated service.

Great and not Packed.

There are 100 people in line and one register open. This is why Menards is much better. No reason for this.Unacceptable !!Dont see the store manager come by and thank people for waiting... Nothing .

Had a kobalt socket break and love being able to exchange for new one. Be sure to check out my YouTube channel at thetourettestrucker

Waited 20 minutes for someone to help me they even called on the intercalm. No one came left. I know about short handed but come on.

Most things Ive looked for are usually in stock and the store is always clean, but its hit or miss if you need help from staff while shopping. Not sure if they know it, either, but the address on the door is misspelled.

Had everything we needed.

Asked for a tool box to be brought up to the front at lumber waited 20 mins nothing, went to consumer waited another 10 mins just for it to be finally be brought up good job lowes team. SMH

Always helpful whether its help to find things, or help figuring out the right tool.

Staff especially helpful at this location.

Great place to get flowers and garden accessories!

Everything I needed and staff was very knowledgeable and helpful. Took a minute to find someone but then I found the little button to press that calls for assistance. Very helpful!

Ethan in Lumber is an amazing person. He helped me several times with a very difficult wood project. He always listened to exactly what I needed done and made it happen with the wood saw. I was VERY saddened to hear that someone cut the power cord on the saw so I could no longer get things done at this location. I dropped a star b/c someone broke the saw. Ethan gets 5-stars from me. Give Ethan a raise.

If Lowes only had more selections of different products like Home Depot

Nice selection and not bad prices

Just bought a new grill for the holiday weekend. Its gonna be fun putting it together. Lowes has done a good job marking the line spacing for social distancing. Even though the checkout line was big they did a great job keeping the line moving at a good pace. Would recommend stopping here for hardware needs.

Associate was kind enough to make house keys for me. Helpful and polite😀

We had help from two clerks who were helpful and went an extra mile. And two clerks that didnt know and also didnt bother to go find out the answer to our question, they took the extra mile back to avoid helping. Most of the time its good service.

They have an app to tell you what aisles things are in, but it isnt very accurate and even the staff couldnt find what we were looking for.

Love the 5gal.paint sticks from there.

Clerk was texting on cell phone and the line was backed up she didnt care about the customers

Its a descent home improvement store to go to and prices are reasonable in a lot of cases, but sometimes they say they have something in stock and its not there.

This store is understaffed and unorganized. I’ve had multiple bad experiences with online orders and in store orders. Delays, delays, delays. When I got a message to pickup my item, I went to the store and waited in the long line for my pickup. Once I got to the counter my item wasn’t up front for them to give me. They had to go in the back to find it. Then they tell me they need a forklifted operator to get it out and there are none available. Another instance was when I ordered a front door. It was supposed to be delivered on Thursday. So I take off work Friday to work on installing it. The door never showed up Thursday. So I called and got the cycle of phone messages because no one in the store would answer the phones. When I did finally get a hold of someone a day later and many call attempts, the guy in charge of delivery said he would get it out to me on Saturday. That never happened either. Now it’s Sunday and I still have no door delivered, but it’s sitting in the store since Thursday. Too bad they aren’t renting out the Lowe’s pickup truck or I would rent that to take the front door home myself. If you need something in stock, the inventory level you see online might be wrong. The check out lines are extremely long. I could go on and on about my disappointing experiences with this Lowe’s.

Went to self checkout. Anita was professional and courteous.

Their corporate rating says enough. Not an ideal place to work. From my experience descriminstion and harassment towards people with particular lifestyles and beliefs.Not diverse and open to all people.

Very helpful employees, we finally got what we want. Thanks.

All I had to get was special light bulbs. It was quick !

We ordered stuff to redo our bathroom and it took way longer then the estimated time. The pickup date kept changing for the products. The one piece that was gonna be the hardest to get in ended up being the first to get here. Over all that experience wasnt great but most of the time is good.

Ive seen the feedback. Theres no business out there with perfect employees but this Lowes has a LOT more good employees than bad. Definitely my go to place!!!

This place have everything I need thx guys for keeping a safe and clean environment

I shop here a lot. Some employees are super helpful and some treat you with utter distain. They can also be a bit hard to track down! Inventory is often disorganized and items are often out of stock. Pricing labels on shelves can be innacurate.

My favorite store and Best buy.

Lots of helpful people checking in with you. Ive never not been able to get what I need there

They dont like people of color on several occasions i have experienced this. I now shop at home depot the service is great and everyone is asking me do you need help or is someone helping you.

Fear is emptying shelves.

We were looking for toilet brushes & a plunger. We looked everywhere. Walked our legs off ! We asked at Service Counter. She said aisles 34 & 35. Not there. We finally found brushes several aisles away...but they were all stiff bristle ...no variety ...not what we wanted. Never did find plungers. A hardware store...no plungers?

Not bad at all. Fairly clean and easy to get to. As usual with these types of stores, a bit small staffed. Good handicap spaces when non handicap people arent taking them up. Very helpful staff when needed, even help for loading. All in all, a good place to shop

Store is loaded with just about everything you need around the house.Employees are super friendly and always ready to give info about the product. That is very important to me!

Staff was nice. Not all shelves were stocked.

Always a good experience in the garden center.

Better prices than Home Depot, easier to navigate than Menards.Not so pumped that the chains owners are among the thin blue line crowd. A wise capitalist wouldnt advertise their political beliefs.

Rubbermaid has a lot of neat storage organizing solutions.

Everyone was helpful and polite

Ive made multiple curbside pick up and instore pick up orders and it seems as though everytime something goes wrong. Most recently of 2 orders I was notified my 80 pieces of lumber was ready for pick up and when I arrived it wasnt even pulled yet. I ended up pulling it myself because the only one around to help me was a much much older gentleman that pointed out where everything was. Another order I placed in the store for instore pickup due to the lumber shortage was supposed to arrive before the labor day holiday. I didnt receive a call saying it was recieved by the store so I figured ok maybe it was delayed due to the holiday. No big deal but when I call 2 days after the holiday multiple times throughout the day and get hung up on or dont even get my call accepted its quite frustrating. Wish I could say Menards was any better but they arent. What has happened to customer service?

Asked for assistance finding something. The employee said its on the right . I said Ive looked and couldnt find it. He said well thats where it is. As usual, your customer service is terrible.

Had what we needed at a good price!

Found everything I needed in the bulk quantities I required! Cant wait to go back this weekend!

They had just what I needed.

No one there to find our counter tops after telling us they ere in and to come in and get them, poor customer service. Now have to make another trip to get them if they can find them again. Thank god for home depot

Typical lowes with the exception alot of the help is lazy and not willing to do much.

Need a new front door. Went to the store, scheduled them to come measure. They came and measured. Went back to the store and picked out all the details. Paid for everything. Or so I thought. They arrive to install but dont have the storm door or the door handles and lock. They tell me it will be another $400 on top of the what I already paid. Will never spend another dime at this business.

I love Lowes

I like Lowes, but it seems like anytime I need assistance with something there arent any employees around to ask.

Good customer service.

Worst customer service ever. Lied about a dryer being in stock and continuously lied about when it would be delivered. Total consumer fraud. No communication or transparency. Any associate or manager who works there is worthless. No one is able to help or take any action to assist you. Will be a Home Depot customer from now on. DO NOT SHOP HERE!

It wasnt easy finding someone to help but the person who ended up helping me was full out terrific.

Stocked well more of a help yourself deal

You guys always do a great job..plus you treat us Veterans right.🤠

I always find what Im looking for at Lowes and the cashiers are very nice