Complete RIP off!!!...been with this Agent over 2 years renewed policy and rates were way higher with 0 points or accidents on record. Alexandria stated if you go to auto pay it will keep you close to your old rate and I was on a 9 month policy where 3 months were free...I said yes Ill go auto pay as long as Im still on the 9 month policy through Erie....yes she told me......So now today they took out the 10th month to where they should not have. Called the office and spoke to some guy whom tried to blow smoke saying the 12 month policy was the same....I stated no way it is if monthly payment was same....he was clueless and tried to cover it up ...saying auto pay changed it to 12 month.....I let him know I specifically asked Alexandria when I renewed if I were still on a 9 month policy and she stated yes.....however she was busy at the time and will have to call me back...go figure.......Complete runaround with these fools......

I called him three times I left a voicemail they never called me back the service is terrible

The customer service that an agency can have I do not recommend to anyone

I do not know if its alexandra or the people you hire. Terrible customer service I have to call 2 to 4 times to solve any problem that comes with the policies