We had a great experience at Woody Smith Ford!! We were on our way home to San Diego from Yellowstone, pulling our trailer, when our F-250 went into a “death wobble” twice. We found Woody Smith Ford was 5 miles away. When we arrived they knew exactly what part we needed, had the part in stock and had it installed within an hour. Wow! They even came out to the parking lot to work on it so we didn’t have to unhitch our trailer. Everyone was friendly, helpful and efficient.Thank you Woody Smith Ford!!! Your service was fantastic!!

Customer service was great. Our salesman Ben was kind and patient. He was very knowledgeable and what he didn’t know he found out. Overall a very positive experience.

We drove from Texas to Rexburg and we started having some issues with our Ford Expedition, then we found Woody Smith and even they told me that were very busy, they understood that I didnt have much time before we had to drive back to Texas. They ordered the parts, fixed other things and next day we our truck was ready.I am really grateful for helping us so quickly, they are very kind and I recommend to anyone who need their services to use Woody Smith.

Great people. We were here from Pennsylvania towing a camper to see Yellowstone national park. Had an issue with emissions. They were busy but took time to squeeze me in. If your in the area stop in and see them. Top notch service department.

The service department was very efficient and performed our oil change in record time! This is important as we are traveling cross-country towing a fifth wheel camper. We appreciate them working us in and getting the job done.

Was satisfied. Will use them again. Russ always goes out if his way to help his customers, for both sales and service.

I broke down on my way through to Montana. Although your shop had appointments booked for over a week, you repaired my vehicle that same day and in a timely manner.. The employees I dealt with were very courteous and helpful. Thank you very much for your extraordinary customer service.

Cant say enough good things about Woody Smith Ford. We started having trouble with our F150 while on a trip from Wisconsin to the Pacific coast. We limped into Rexburg where the truck quit running in Woody Smith Fords parking lot. Zac was out very quickly and diagnosed fuel pump problems. After making arrangements for our travel trailer they pushed the truck inside and in a short while they called and yes we had a bad fuel pump, they had the part and they could squeeze us into a packed Friday schedule. On Friday they got us in right away and were done with the truck by 11. If I lived anywhere near Rexburg this would be my go to place for all work on my F150.

Got an oil change. Decent price, took about 35 minutes. Did a whole inspection of my car, along with the oil change. Cost me $44. Had comfy couches to wait. Good environment. Definitely recommend!

I live in the Seattle area, and after determining a fair price for an F150 Limited, I contacted most of the dealers in my area. This was in March of this year, a bit before the really scarce supply we are experiencing now. Even so, all the dealers I contacted had no interest in negotiating when I told them the price I was interested in. I decided to go out of state, and contacted Russ Emmitt at Woody Smith Ford in Rexburg Idaho. After a few emails, we arrived at a price we could both live with. Russ submitted the order immediately, and within 10 days or so I had a VIN number. He kept me posted of progress, and I never worried that I’d been forgotten. The truck went to Ramp 59 like many do, but it was delivered in perfect condition on Monday of this week.There are now direct flights from Seattle to Idaho Falls, and the dealership picked me up at the hotel. This was a beautiful and painless experience, and allowed for a gorgeous “bonding” drive home. I would highly suggest anyone in the west to contact them and see what you can work out. Sadly buying a car / truck today can be a miserable and deflating experience. This was just the opposite. Even the finance experience was handled just as you want. Options were presented, but none of the in your face tactics.

Overall I was very pleased with the experience. Price was right around what they quoted. I took my truck here because I know that these techs do good work and they stand behind it if there are any issues. I did a timing job and oil pump and it there was a noticeable difference. The only issue I had with this was a feeling of a lack of communication.When I first went to schedule the job they said it would be about a month out which is fine because I have heard great things about the work they do. I was also told that it would be about 2-3 days. So I drop it off first thing Monday and don’t hear anything, so Wednesday around the end of the day I call and was told they were still working on opening every up.I called again Thursday to see if they had opened up the front cover and could see the issues with the timing system and was told that they found the issues and were good to proceed with the repair and it should fix the main concern. I asked for a new time that it should take to complete and was told that it should be done that day or Friday morning at the latest.Friday evening roles around and I still have not heard anything so I call again and am told that it still has another couple hours of work left and it would be done maybe Saturday or Monday. Finally get the call Monday around 1ish saying everything is good to go.I work on cars and do smaller jobs and understand some jobs run into issues and might take a bit longer but would have really appreciated a little more transparency with the updates as to why it took double the originally quoted time frame. It made it really difficult as this was my daily driver so I was need to coordinate my travel and was not planning on all those extra days without a vehicle.Again I stand behind them and their mechanics work but wish they would be a bit more open with what was going on and help explain the delays. It is more frustrating when expectations are given and not delivered without a reason. I am paying for the repair and would like to stay informed about what it going on with my vehicle.

Great guys to deal with while my vehicle was in the shop. They gave me a loaner vehicle while mine was in for repairs, which was awesome. The only complaint I have is that I always had to call for updates on what progress was made on my vehicle and what was the timeline looking like.

These folks listened to my concerns, I just went in for an oil change. And the bottom plate of my Mustang GT Was not staying on. The service manager Mickey told Me not to worry they would take care of it at no charge fantastic service. When was the last time any dealership or for that matter any repair place took responsibility and was accountable such as these folks. I will continue to take my service to Woody Smith Ford. And continue to recommend them. We all look for places like this to take our vehicles to and I have found one thank you Woody Smith.

We thought our Yellowstone vacation may be ruined and we didn’t know how we would get our trailer and family home after our F250 started overheating. I tried repair shops in W Yellowstone and Island Park and they were all booked for at least two weeks. I called Woody Smith and spoke with Shayne in the service department. He made arrangements to get my truck in the next day and it was fixed in less then 24 hours. It is good to know that there are places like Woody Smith Ford that work to make sure vacationers don’t get stranded and still get to enjoy some vacation. Thanks to the crew!

Took my Ford Fusion in for a repair due to a recall notice. Shane Tapper (Assistant Service Manager) is very friendly and knowledgeable. In addition to fixing the first recall issue, he went ahead and fixed a second recall issue that had just been issued! Instead of making me wait for him to order the parts and bring my car back in for service weeks or months later, he found an alternative source for the part and fixed it that very same day! He went above and beyond without even being asked! The service staff at Woody Smith Ford are top notch and I couldn’t be more pleased with their customer service and workmanship!

From our first phone call, to wrapping up a trade-in and driving a new car off the lot, was a very efficient, fast and friendly experience. We would drive the 4 hours to them again if we need a new rig. Thanks Derek Smith, you are great.

I had a excellent experience at Woody Smith Ford!The staff was friendly and extremely helpful. I wish I had came here from the time I moved as I was not impressed with the other dealership I tried. I will define back and refer ford owners here. Great experience!

Woody Smith in Rexburg is AWESOME! Everyone there is incredibly friendly and helpful. My experiences both buying and servicing my truck have been really pleasant. They go out of their way to provide great service.

Out of everybody in service my hat is off to Andrew, thank you for skill, knowledge and service. Shane was nice as well but special thanks to Andrew. Fixed my 3.5 ecoboost back to sounding and functioning like new.

All the items were completed quickly and almost done very well. This is my second time I had an alignment, and the second time my steering wheel is miss aligned. It’ll drive me nuts until I get it re-aligned. Otherwise everything seems good.

My personal experience was not so good. I found a truck posted on Car Gurus and emailed them to get more info. A salesman responded quickly with several photos of the truck, which I appreciated. I responded back and said we would take the truck, but within a few minutes of doing that the dealership raised the price of the truck by $2000 and would not honor the original price that THEY had posted.Very disappointing, but pretty typical. Clearly $2000 is more important than earning a loyal customer or just simply doing the right thing.We usually buy a new truck about every two years and it’s very difficult to find an honest dealership that we can stick with. This dealership is just one more of many examples of why it’s so difficult to find that.

The gentlemen at the service department were super. They went out of their way to help me. If I am in the area again I will definitely bring my Ford truck to them.

Always very satisfied with the excellent service we receive from Shane and the entire Woody Smith team. Highly recommend them!!

Good service. Service manager Shane is the best, oh ok Darin is ok too. Friendly staff. Competitive pricing on their services.

Shane and the service team are very professional, personable and give me the actual truth about my vehicle and timing for service. I’ve had a few issues this past year with part shortages from Ford, but they kept me informed about timing and service delays. I’ll continue to use their service and oil change departments to take care of my truck.

I have used Woody Ford for service on my F150. The people are always friendly, and courthouse. The service was prompt and service tech reviewed what was done and went thru things that might need to be done in the future. Thanks for helping me maintain myTruck.

Workers were so helpful and kind GO TO THIS PLACE!Shawn and jace are the best!

Fast, friendly. Trustworthy, capable. Washed my car by hand and polished it dry! Love them!

Austin always goes above and beyond to help us find what we are looking for! Excellent customer service and I highly recommend!

Very professional and always helpful with any questions you have. Have used them since 1992 and I am very happy.

Woody Smith Ford has treated me well over 4 new vehicles I’ve purchased from them. Their Service Department is top notch and today’s visit was no different. They were ready for me at appointment time and finished on time. They have an excellent waiting area and friendly personnel. I highly recommend them.

Amazing service. Although I just went for a key for our vehicle, I noticed that the service and sales team were exemplary.One fellow was offered a loaner when it was clear that his car would not be done in the time they thought it might be. I know this is practice at many dealerships but in this case it was offered with an apology for the service taking longer than expected and an earnest tone in their voice.There was a level of caring and professionalism lacking these days.Based on what I observed waiting for my key to be made, when we are ready for a new car, our first stop will be here.These folks are highly recommended!

It took forever to get the truck looked at. Once they got it in the shop they quickly identified and fixed the problem. This was the third shop we had taken it to. I would have given it 5 stars but downgraded it due to the long delay to get it looked at. The trucks issue was wiring that kept shorting out. Ultimately, the fix was quick and inexpensive. Personnel were excellent to work with.

I really like drawing so I drew this for fun for you guys I hope you like this.

Shane is the best! On time and always do a great job. Might take a bit to get an appointment but always worth it.

Brought my truck up for diagnostic and service. Service managers are both excellent to work with. They understood my concerns and communicated well with me throughout the time required for service. Had a small snafu when picking the truck up that required it to stay overnight, they quickly found a solution and set me up with a loaner vehicle for the evening and had my truck done the next morning with no additional charges. One of the few trustworthy dealerships locally. Will definitely be working with them again!

They are always so nice and friendly. They treat you right and want to help with any thing. I have gone in many times for questions and services and I always leave happy. They are not to bad on price for some things. It is the cheapest place for me to get my oil changed.

Their service department is always friendly and they don’t try to up sell unneeded services.

Hands down the best and smoothest car buying experience I have ever had. They were amazing to work with and Harvey was a great salesman to work with, and above all he was very personable and had amazing customer service skills. He also demonstrated a very admirable sense of respect for his fellow salesman as well as management. He wasnt pushy and neither was anyone else. I would highly recommend Woody Smith to friends and family. Seriously, you guys were awesome! Thank you again Harvey, and all involved!

Took my pickup in for an oil change and a full inspection a few week ago and they didn’t do what I asked them to do. They checked my new tires and put in the report they were good tread...that’s it. No wash like they usually do with an oil change. Last week I had a rear u-joint go out and took it to a local repair shop to fix. Had they done what I asked they would’ve caught that and I wouldn’t have been stranded. My parking brake cables have been cut and nothing was mentioned to me about it. Pretty disappointed.

We just recently purchased a Ford and decided to come here for the services. I definitely recommend Woody Smith Ford! They were helpful and decently priced. I was having trouble with the Bluetooth and they helped out; and did an update and even gave a good price on that. I feel like out of all the dealerships I’ve worked with, this one is most honest and straightforward and doesn’t try to rip me off. We’ll be coming here for all services and any car needs we have!

This was the best experience I’ve ever had for having a repair done at a dealership!!!Working with Shane was a joy. He’s very personable, and honest. He went out of his way to find a replacement part, and was able to get it covered under a warranty.My bill was about $60 less than the estimate!When does that ever happen?While waiting for my repair, I took the opportunity to talk to Harvey about a new car. He was knowledgeable, friendly, and not pushy at all.I highly recommend this dealership to anyone!

I am very impressed with the service this dealership provided. They were always very honest and made sure my car was in great condition before they returned it. They washed my car and everything before they returned it. Will go to them again for future needs.

The staff is always very nice and quick to get me scheduled. Sometimes the oil changes take a bit but they wash your car and have such comfy couches, I don’t mind waiting.

The best Ford dealership service department I’ve ever used, period.

Great service! Started my oil change at the time it was scheduled without waiting. Friendly staff and answered all my questions!

My wife and I traded in our mega cab for a 2016 jeep wrangler. Randy and Russ made our time and experience very pleasant and fast. They were honest, gave us a fair price on trade, and really focused and cared about what we were looking for and wanted. It was a great time at Woody Smith Ford. I will be buying from there again in the future.

This place was pretty great. The A/C on our Explorer stopped working on the passenger side right before we were leaving on our 2k + mile road trip. Needless to say it was in the high 90’s low 100’s for our trip. Our dealerships back home were not able to get us in for 3 weeks to a month out. We were given a pretty high quote from them as well.On a whim I called up Woody Smith Ford in Rexburg (we were staying Rexburg for a few days) and explained our situation. Even though they were also booked for 2-3+ weeks out they took pity on us and Shane was able to squeeze us in. I was fully expecting to get taken advantage of, but was more than surprised when I received the bill. It was truly nice to see a good ol’ honest shop with good people who are not just trying to make a buck off of “desperation”. Very impressed.

The very best service department I have ever encountered. We have been with them for many years and for several cars and they have always been accurate, fair and pleasant. Sean is the best.

The crew there takes good care of you, they don’t over charge on things they shouldn’t. I liked how they visually showed me what was wrong, and didn’t just tell me.

Walked in and walked out two hours later owning a new truck. These guys are easy to deal with. They also offered me about $1000 more on my trade than anyone else had. And I didn’t even have to tell them. Plus the Smith family treats people right.

Fantastic customer service!We purchased a pre owned vehicle last fall and because of the cool temperatures we didn’t check the airconditioning system. Now, with the weather warming up it was time to use the ac, but it didn’t work.We called and made an appointment to have it checked out, turns out it needed a new condenser.The sales manager stepped up to the plate and knocked it out of the park.With just minimal $$ out of our pocket Woody Smith took care of the majority of the expenses.Woody Smith provided a loaner car while ours was in their shop at no charge to us.Treating customers right goes a long way in my book. You have gained a loyal customer.Thank you Woody Smith!

Best service in the area. Happily drive 1.5 hours to bring my vehicles there.

Shane, Micki, and the crew at Woody Smith Ford have done an excellent job on anything Ive needed fixed. Highly recommended them.

They did a great job of detailing the interior of my very dirty truck! They were fair on price, flexible at getting me in, and prompt in getting it back to me! I will definitely be going back in the future!!

Excellent service. Very friendly. Very helpful. Very patient with our many needs

The team at Woody Smith was great to work with! They were relentless at getting to the root of the issue and making sure the problems were fully solved. I would recommend them to anyone.

Went in to get my transmission checked out because it was slipping, they removed some fluid and couldn’t find anything wrong with it so they didn’t charge me. Honest work.

We bought a 2014 Focus from them in 2018. I was a poor college kid with a wife and newborn. It was a lot of money for us, but they were really nice and reassuring. A few months after purchase, it started shuddering and shaking when shifting gears (its an automatic). Long story short, I did some digging and found out that the car had already had the clutch replaced **THREE TIMES** (it had ~70k miles when we bought it), and needed the same again. Obviously I wouldnt have bought the car had I known. None of that showed up on the CarFax or other reports they gave me, even though I was told about the history of the vehicle directly from Ford. Their dishonesty really hurt my family financially.

My Edge went in for a recall and they took good care and were very good to work with. I would tell anyone to use Woody Smith Ford in Rexburg,Idaho.

Reasonably priced, quick, courteous service, thorough and professional.

Mikki is Amazing and always takes good care of me!! Everyone one in the service department does a great job!!

Great service great staff (Shane)! Never get the run around they just tell it like it is ! I was able to get my car fixed and not have to sit and wait they were able to lend me a rental and I was on my way... I truly appreciate it when things like this don’t have to slow down your everyday life and u can feel comfortable knowing your car is in good hands! 👏🏼Kudos to you guys for having exceptional service every time I come in!

Hands down the only place I will buy my new cars! Austin and his team show respect, work hard to give me the best prices and highest trades. If you want to be treated well, be undersold and over delivered, work with Woody Smith Ford! This is my 4th vehicle from them.

I bring all of my vehicles to Woody Smith Ford in Rexburg for service. Very knowledgeable service managers and very competent service technicians. And the prices are always fair and the service is always timely. It’s worth the drive to Rexburg

Always get my fleet vehicles from here. Great service,friendly staff good stuff

The service department at Woody Smith Ford is top notch. Good Job.

I called them about a gmc diesel truck they sent to action. I loved this truck! They brought it back and sold it to me and helped me get it to San Diego. They made the whole process so easy and kept in contact to inform me every step of the way! I just got my truck today and it was even better than expected! Russ is a great guy and helped me out a lot. I recommend this dealership even tho they sale fords! I’m giving them 5 stars for my personal experience.

Every time we have had to take our vehicles to Woody Smith, they have always treated us with respect and left us feeling like they have been honest with us. Shane even called a few days later to follow-up and make sure everything was still working as it should!

Friendly service department staff scheduled our oil change quickly and were ready when we came in. The work was done quicker than most places I’ve been. Service was professional and clean. They obviously know what they’re doing and have a new customer in us.

I have bought several trucks from Warren Drewes at Woody Smith Ford. Warren is knowledgeable, laid back, and takes care of his customers. I would highly recommend Warren and Woody Smith Ford.

The statement “a fish rots from the head down” means that leadership is the root cause of an organizations failure and demise. This is true whether that organization is a country, a company, or a sales force. Couldn’t be a better way to explain the management here. Called 5 times to try and purchase a vehicle finally someone answers the phone named Ross or Russ who said he was a manager of this dealership. This guy couldn’t answer any of my questions on one of the used vehicles they had then got all frustrated and said he “didn’t have time for this sh*t and hung up on me. That guy needs to find a new job. Bought elsewhere

My name is John Gregory, I am a veterans transport driver in Idaho Falls Idaho! I work for George wallen medical center veterans transport service in Salt lake City Utah! I take veterans to their medical appointments. From Idaho falls to Salt lake City to the medical center! I put a lot of miles on three different vehicles in my charge. eventually they need maintenance oil changes and all other services at Woody Ford family service center and is the only place I trust for these services! Friendly service fast service direct service! it is my honor to take my fellow brothers and sisters veterans to their medical appointments in Salt lake City Utah also my honor to have Woody Ford of Rexburg Idaho at our side at any given time, servicing and repairs to our veteran vehicles!John Gregory

Every time we have any work done it is accomplished in a fast and efficient manor. Never have any problems with them. Curtius friendly counter personnel and great mechanics. They get all our business.

Service department was awesome, easy to make an appointment on their website. They did the work, accepted a coupon and I was there less than an hour! ThanksNext visit for a recall was fantastic, service department communicated a scheduling conflict a few days before the appointment so I could make new plans. Left it there and picked it up after hours and everything was completed and worked great!

The staff are always so kind and helpful. I live in Idaho Falls and drive to Rexburg rather than going to the Ford dealership here because they are so much better at handling things.

Woody Smiths maintenance team stuck with my problem with my F-350 to the end. They have the best representatives and mechanics in the southeast Idaho area for any of your Ford needs.

I took my Ford into Woody Smith Ford for an oil change & everyone was so nice & helpful. Thanks again for all the great service!

Great service..Shane and Darren are very knowledgeable and treat you great!! Love taking my pickup there!! Thanks guys

We had an great experience at Smith Ford in Rexburg earlier this week. These guys took great care of us with the purchase of our new truck and the related accessories. I had looked all over Idaho and Utah and Smith Ford had the best deals I found anywhere.Prices were more than fair and they werent pushy or aggressive. Also, although I dont usually buy them, they were also quite a bit less expensive and aggressive about their extended warranties and other related services the finance department always offers when you buy a car.Both Austin in the sales department and Austin the Manager did a great job and were super easy to work with. They were even patient with our 11 month old, who wasnt as excited to be there as mom and dad were :)We had some aftermarket stuff scheduled to install and they were also easy to work with and fair priced in the parts and service departments, which was a breath of fresh air compared to most other dealerships Ive been to!Thanks for the great experience guys. My wife is already looking to replace the family car, so Im sure well be seeing you again sometime soon!Stop in and shop here if youre in the market for a new vehicle! Highly recommended!

Everyone is first rate at Woody Smith Ford. They get it done fast and right

Our salesman was Derek Smith. He introduced himself when we first walked through the door. He listened and responded to the questions that we asked. He went on a test drive with us. He answered all our questions about all the bells and whistle‘s and what each knob on the dashboard was for. Sometimes he explained, other times he showed us by pushing the button or had us a push the button. We found it to be a good experience.. There was no pressure nor did he push us to commit. So far we are happy with our purchase.

We went in for a factory recall for my pickup. They estimated a wait time of 30-45 minutes and were finished in 20 minutes! They had cold beverages and comfortable seating while we waited for the repairs to be completed!

Shane doesn’t get paid enough for what he does! You folks have an absolute compassion driven get it done kind of employee here. Take good care of him. I truly appreciate all he has done for us.You have a first class dealership and have bought some great vehicles from you....Thank you!

Thank you for your speedy service.

I needed a vehicle for my business so I gave Woody Smith ford a call. After describing my needs Josh got to work and two days later I was driving it home! You might think thats not a big deal but, they didnt have the vehicle, they had to bring it from Utah to Idaho, and they surprised me with a price that was well below what I expected! Good job guys!!

I had to take my car in for a recall, and they got my car in and out within 1 day. They were all very nice, and it was a pleasure working with them!

Great staff and Great service. They always take the extra steps to make sure your vehicle is in top shape!!

Went to see if they could take off lug nuts due to a common ford focus swelling issue and they got all the broken lug nuts off and put my new ones on free of charge! Very friendly and nice 10/10 recommend going here

Had a awesome experience with the work done on my truck. The immediate difference in the overall performance of my vehicle was immediate. Thanks for your attention to detail making sure that quality parts were put on my vehicle. Cant say enough about how easy the whole process was and how much i appreciate the quality of service I received.. thank you

These folks are awesome to work with. Thanks guys

Shane and crew at Woody Smith, ultimate badasses, above and beyond! Finally found the service department you only dream about!

Our salesperson Randy has been very pleasant to deal with so far, and he’s making the process of buying a newer car for our family very easy! Looking forward to what’s in store!

Very detailed list of items done, any extras were explained including pricing up front. Great service

Always a great experience. Shane in parts is the best. You can always count on him to help!

This place is awesome. I was on vacation and decided to have a Titan fuel tank installed and these guys did a fabulous job. I ended up needing brakes all the way around, and a new wheel bearing on the front. They took care of it all quickly and were extremely fair with the pricing. I couldn’t be happier with the customer service! I’m tempted to make the 900 mile journey from Washington any time I need work done on my truck.

My first experience was not good at all and left on bad terms. They have reached out making things right showing they care about there customers and willing to make things right. They have provided me the information I have asked for on a vehicle.

Great service! Nice job

Always a very professional visit from the service department. They do their very best to get you back on the road as quick and efficiently as possible.

Woody Smith Ford is our go-to when weve needed to purchase a vehicle. Weve shopped here several times & theyve always been very accommodating. Their sales & service departments are both top-notch!