I came in from out of state for my Foresters first oil change. Not one problem! This is one reason I will always own a Subaru.

1.5 hours for an oil change idk what they smoking on back there but I need some

I wait 3 hours for oil change and a patch in my tier no mention that, I have to come back because they dont have the size Patch for the hole, realyI never going back there for sure.

I scheduled an appointment in advance with a loaner to provide a second opinion on a weeping axle seal (as reported by my mechanic) for my 2019 WRX.When I spoke to the service rep and explained the circumstances, he stated that if the seal is weeping but not yet leaking that the warranty would not cover work. It seemed like a rushed decision to get me out of there especially considering my car is a 2019. Even if the seal is not yet leaking but still starting to weep, why wouldnt this be considered under warranty when it is clearly not normal wear and tear. When I inquired as to why, he did explain at all.I then requested that they still look at it, he mentioned that non-express services would take 2-3 days to get to my car. Without allowing me to respond, he sent me over to express care where they proceeded to explain that it would take 1-2 hours to look at my car and no loaner could be provided. At this point I was too frustrated to argue and simply left.I am still shocked as to why they did not inform me ahead of time when I made the appointment that they would rather not schedule it in the first place. Im not sure what happened here but in my opinion, everything was very unprofessional. I will never come back here.

Service hours until 7pm but stop taking customers at 5:30? Oil change takes 15m and I was turned away at 6:40. There was one car waiting ahead of me. This is an unusual way to operate a business.