It was great to find a shop where they bundled all of the components for the Kimberbell Hometown Candy Corn Quilt Shoppe. Additionally, I think it is wonderful that Jeanne is going have the class on Facebook and You Tube, which is especially helpful for those of us who still work full-time.

I have always had them do quality work on my sewing machine. However, they sometimes charge for more time that a job actually takes. I am sure that some of this is necessary to stay afloat financially, but I wish it was more transparent. Ie: We charge a minimum of X for all parts and labor. The last time I came in, I needed a hose replaced on my Shark vacuum. They said it would take two hours to do, so I just asked to buy the part. After some debate, they finally sold me a used replacement part. I swapped it out myself in maybe two minutes. The part did not quite clip in right because it was from another model, so I was frustrated. I never told them about it, so that bit is my fault. I realize that had I paid for the labor as quoted, they would have made a correction and gotten me the correct part. I just couldnt stomach the amount of time they wanted to charge me for.

A1 was awesome. They really did their best to try and get me a cord for our moms 1959 Kenmore sewing machine. Even though it unsuccessful they were awesome.

Very helpful in all aspects .And fast shipping.Great shop and great people

These are very caring people that run this store and their service is top notch. I would recommend them to anyone.

I have had friendly & awesome service there. I had my commercial machine serviced and my long arm serviced. They both came back clean and running perfectly. I will recommend them.

Im taking my sewing machine to them to fix and they have been taking care of my singer for the past few years and they have been fantastic. Thank you for being here. I trust your company completely.

This is a local/family business with fair prices and EXCELLENT customer service. I bought a machine and within a week or so of dealing with issues they swapped out the faulty machine for a brand new one!Not only do they know their stuff, they are there to support you with any questions or issues and offer full training and technical support for their products.It is true that there are extra COVID precautions in place and you may experience some difficulty upon entry, but this is no reason to fault them. They are doing their best to comply with state regulations, and who would blame them for erring on the side of caution to protect themselves, their staff and their customers!If you sew or vacuum, go to A1 - they are your best bet in town.

When there were questions regarding my order, I was contacted so that everything would arrive as I wanted. Great customer service.

Since moving to Reno, I found this shop to be the most helpful, with friendly, knowledgeable staff. The employees go waaaaaay above and beyond- truly excellent customer service. I highly recommend this shop!

Awesome group of people.... answered my question and so happy... plan to go back for classes

The owners and staff at A1 are knowledgeable, friendly, helpful. They carry such a huge selection of machines. Ive been happy with all my purchases there.

Bought a Riccar upright here and it has been the best vacuum we have ever used!People are very friendly and helpful. I can recommend this store without hesitation.

Not impressed with lack of customer service. I called, & as a result, had to bring sewing machine in. Got there, becuz of covid service was being done on a outside table by front door. Employee was helping a customer. I parked parallel to the storefront, with service table in front of me. Took my sewing machine out of the car, & placed it on the sidewalk next to my car, near storefront, & not too far from service table, to comply with social distancing. Returned to sit in my car & await for customer being helped in front of me to finish. Approx 10 -15 minutes. When prior customer was done, as I got out of my car to approach service table, 2 customers that had just driven up & parked, walked briskly, & approached the table in front of me. The store employee proceeded to assist them. Rude in my opinion - on the part of the 2 customers & store employee. Next time will consider a closer sewing machine service, as I came from Sparks.

The folks at A-1 Vacuum & Sewing were very friendly and helpful and helped us to walk out with exactly what we needed. Highly recommended.

This place is AMAZING!!I am a single full time Dad of an 11yr old daughter who wants to learn how to sew. I bought an older machine knowing NOTHING about sewing and took it in to A-1. Not only did they sell me the parts to fix my machine, they appraised it, adjusted it and spend a good 30 minutes explaining it to me!!! Service like this is something unheard of in most sectors. If you have need of good service, knowledgeable staff and a warm welcome, SHOP HERE!!!Ill never shop anywhere else!Oh! And they have sewing classes too!!!This is going to make my kids X-mas for sure!Thank you so much!!!

The store owner Patrick held himself out to be an Authorized Miele Dealer and Service/Warranty Installer. However, after ordering a part for my vacuum and showing up at the store, he did not know how to install the part! I contacted Meile Customer Service, only to find out that he has been given the BOOT, and is no longer allowed to sell or work/install on any of their product--HE IS NOT AN AUTHORIZED DEALER OF MIELE!

Love shopping with Jeannie and Patrick. Ive been a customer for over eight years. Best deals in town or anywhere for that matter.

I had a vacuum with a head that wasnt spinning. I took it to A-1 and the young man who helped me, knew instantly what the issue was. He checked with another young man (sorry, have forgotten names) who said they could fix it in an hour. I came back in 40 minutes and the repair had just been completed. The price for the belt and the labor were MORE than fair. Id recommend A-1 in a heartbeat!

I have been a customer of A-1 Vacuum & Sewing for many years and have found them to be fair and honest. I have bought several vacuums and two sewing machines and a new serger. The customer service is great!I just took an Anita Goodesign Cutwork Inlay online class with Shawna and had a great time. I made the cutwork bee & dragonfly on cotton towels. They turned out great! This technique is very simple and you should give it a try.I bought a NIB Capacitive Stylus and I love it. I love the service I receive at A-1. They always give me a great deal and they have been so careful with all of their customers during this pandemic in keeping us safe. Thanks A-1!

I love Patrick and jeannie! Machine was serviced and is wonderful

The thing I like most about this business is that they treat you like family. Family members take care of each other, and Patrick and Jeanne go out of their way to do just that. Kudos!

Good vacuum service

They help me out yours back when I need to buy a vacuum cleaner and a shampooer but the owner of that time was not the most reliable person I think the new people are better

This is THE most friendly store Ive ever been in, the owners and staff are awesome, every time I walk in, everyone is smiling and having fun. I have purchased 4 sewing machines from A1 and the support they gave me was unbelievable. I always look forward to the classes, its a fun learning experience.Ive had my vacuums repaired in their shop and they run like new.

Amazing shop - took my vacuum in because it stopped working, and Alexander fixed it on the spot! Only charged me for 15 minutes of his time. My favorite place to take my sewing machine for tune-ups too!

I have had the pleasure of doing business with Peter the owner of A 1 Vacuum and Sewing for over 5 years. The moment I walked through the doors I was treated as family. He sold me a Simplicity Vacuum that I absolutely LOVE. Since then I have purchased one more, and referred all family members to buy Simplicity products from Peter. Peter not only sold me an outstanding product, he has made sure to service and maintain it in better than new condition. He stands behind all the products he sells. It shows that he loves what he does and has pride in the products he sells. My family and I would not go anywhere but A1 for all my vacuum and sewing needs. You can be assured that you are buying the top of the line products at a price that is more than fair. His repair work is also superb. I highly, highly recommend A1 Vacuum and Sewing to anyone seeking a quality vacuum that will last even the toughest conditions.

Patrick, Jeanne and the whole team have the knowledge and expertise to take good care of their customers... AND THEY DO! I have personally experienced their hands on, “we’ll make it right”, attitude AND witnessed it up front with other customers at the store. You’ll be in good hands with any service or purchase made at A1 Vacuum & Sewing.

Great business, very friendly treat their customers like family. They know their products.

A 1 is like my family, Loving people. So helpful and caring!

The folks at A-1 Sewing Center are fabulous!! Peter, Patrick and Jeanne are so warm and genuine, and REALLY want to help make you more productive with your sewing. Im loving the Elna Sewing Machine I purchased there last year! And I love their classes, too! They have a wide assortment of not only sewing machines, but vacuum cleaners, too... and I suspect, theyre wizards at repair! I couldnt recommend them more highly!!

I took my old canister vacuum in for repair last week. I picked it up and brought it home and had more problems with it. Patrick and I discussed repairing it again or not due to the fact that the store I originally bought it from probably would be going out of business soon and parts would be difficult to find. I asked him about the simplicity wonder and he demonstrated it for me. I was very impressed but still a little reluctant to purchase it. However I bought it, put it together when I got home. It did an outstanding job on my wood floors as well as my large rugs. I absolutely love love love it. Best vacum Ive ever purchased. Patrick and his staff have the best customer service that Ive ever come across. I will definitely purchase another simplicity when my downstairs vacum dies. The quality of the vacuum is fantastic and Patrick is awesome..

I have bought several sewing machines and a serger from Peter. Couldnt be happier. He gave me very good pricing on them or as a trade-in to move up. I trust him completely. He has addressed any issues I have had. I also love the people that work there. Always feel I can get an answer and have enjoyed some of the classes. Anyone buying a sewing machine would be crazy to buy from anyone else.

Friendly, prompt, customer -centric even when the customer is many mile away!

Cute girls working there

Ive purchased my sewing/embroidery machines and cabinets at A-1 and had sewing machines serviced there as well. The owners and staff are always friendly and know you by first name such that it is like family at the store - thats how much they value their clients. They offered excellent values for my trade-ins or upgrades which is difficult to beat elsewhere. They also sell and repair vacuum cleaners. The store has been expanded to include accessories for all their products. They provide free training for new sewing/embroidery machine owners and offer classes.

In April, 2019, took my Pfaff machine in for a cleaning and I told the owner that the machine worked fine except the foot didnt respond real well. He went into great detail telling me how the spring worked and that it needed to be replaced. He charged me extra for this ($139.00 total for spring, labor to replace, and cleaning). I paid. I received a call that my machine was ready and picked it up within a couple of weeks. (I live a distance from Reno). In December I got the machine out to sew decorations. The foot still did not respond properly. I took the machine back to Patrick. First he said that it had been too long for him to guarantee the work. When he saw that it wasnt working for me he told me that he had some other people doing his work for 3 months and he couldnt guarantee their work. That was not working for me either. Then my husband came in and he said that Pfaff didnt make parts for my machine any longer. Then he said he fixed it. I asked how? He said he heated the oil around the screw with a heat gun. Then he said he couldnt get into the unit where the spring was and that I wouldnt be able to get into it either because it wasnt made to be accessed. I finally got so tired of hearing excuses that I asked for my machine. My husband and I listened intently as he went on and on about what he did, what he couldnt do, what I couldnt do and then charged me another $30 to get my machine back. I cant believe he charged me $170 total and all he did was clean my machine. All we wanted to do was get the heck out of there. I see that his company has a really high rating and that is why I took it there. I can not. recommend this company to anyone. Oh, by the way he left 2 screws out of the bobbin cover plate when he cleaned my machine. Beware!!!!!!!!!!!!!!!!!! I came home, opened the top of the machine. Accessed the screw that controls the foot lever, oiled it and closed the machine. It works fine now. I feel like Ive been scammed by this guy! Again, I will say BEWARE!

This place is very Awesome and overly friendly on all levels. Jeannie helped us out on a demo of a sewing machine & was very informative & helpful. The whole experience made me think it was the correct place to purchase from.

I purchased my first machine from Peter in 2014. He took my 15 year old Pfaff as a trade in and made me a great deal on the Elna 760. Ive sewed on the Elna almost daily making many quilts for family and friends. On my way to the Reno Quilt Expo I brought my Elna in to A-1 for cleaning. Peter made me another great deal on the Baby Lock Crescendo plus a Koala cabinet. Not only I bought both machine and cabinet but my friend did also. Im so pleased with the Baby Lock. By far the best machine Ive ever owned.Peter and Patrick both went over and above expectations while providing me excellent customer service. I highly recommend doing business with A`1 Vacuum and Sewing.

I took my sewing machine in for repair a good many months ago - maybe even over a year. They had me pay up front for the repair which was around $95. When I picked it up, they had me pay again and though I thought it was strange, I paid without much thought. Later, I pulled out my receipt and the amounts of both transactions were the same so I knew it was probably a mistake, but we had some personal crisis happening at the time and I never got around to following through with checking it. It was also awhile before I went to use the machine, but when i did, it jammed up immediately -- the exact thing for which I had paid (twice) to repair. All this was long ago, and I was just ready to throw the machine away, but my husband thought he was doing me a favor and brought it back to them to fix, unaware of my questions about the bill or the previous repair that did no good. When I told him, he went back and explained it all, telling them he needed to pick up the machine and get his payment up front back. Instead of Im sorry that happened, let me see if we can look into that for you, or maybe we can fix it for a little less this time (or free if they really wanted to make it right), they gave him back the machine and his payment and that was the end of it. My husband was surprised that there was absolutely no effort to try to make things right with the complaint. Thats it? You arent going to do anything about the repair that we paid twice for and didnt work? They said they had no way of knowing about that. So, apparently there is no real record keeping either. Though it was a long time ago (I understand that) -- the total lack of concern made my husband wonder how the guy managed to author a book on Christianity (or something of that nature) that was displayed on the counter. They just dont care if we come back or not, even though I planned on looking at buying a new sewing machine and weve bought two vacuum cleaners from them. Things like this fail to surprise me anymore, and is exactly why I chose a store like this in the first place ... to patronize small business ... but I guess that lack of customer service is now everywhere. Truly disappointing.

Great operation and thoughtful, personalized service

Great people. Great buys. So dependable.

Peter provides outstanding products and service to the vacuums. I purchased my upright there 3 years ago and wish I had bought one years ago. He goes above and beyond the call of duty. You will be grateful you checked out his shop. His staff is very friendly too.

The staff were very helpful, had good quality machines and made it easy to pick a good machine. The also do a good job cleaning the machines you bring in for service. I would definitely recommend them to anyone looking for a sewing machine or serger, both new and used

This is an edited review, averaging a very bad experience with a very good experience. Great salesmen, and great vacuum cleaners! But dont purchase something unless you are absolutely certain you want it. Returning an item can be difficult, even if its a floor model. Be sure to read the signs about the 38% charge on restocking fees (even on floor models), and never, ever buy on impulse, even if you are told you wont get the same deal if you take time to think about it.

Great place to get what you need

The kindness of this man and his co workers is by far the best I have ever dealt with, The are fair and honest. They love to see you happy in your purchase and their prices cant be beat.I would love to clone them,

Great store. Friendly owners! They always have time to speak with you and answer all questions.

I purchased an Elana eXpressive 830 Embroidery only machine last November from A-1 and have had absolutely no problems with it. User error on threading and they helped me right then and there. Great customer service and prices. or the store

I brought an old machine in for repair. Knowing I didnt want to put a lot of money into that machine, Patrick attempted to and thought the technicians could make the machine work again. After he realized it was not possible, he offered me a refund. Patrick was good at talking me through my machine problem, and in place of the refund, we agreed to put the refund towards replacing my machine with exactly what I needed. Every time I have been in the store, everyone is friendly and helpful. By the way, this was the only sewing machine repair store in the area that I could find that gives a free estimate, allowing me to decide if I wanted to go through with the repair. I am an A-1 customer for life with this fabulous service.

These amazing folks went out of their way to help me get a special older sewing machine I was looking for. Thanks guys, you rock!!

YOU DO A GREAT JOB. THANKS FOR ALL YOUR WORK. PETER, JENNIE, AND PATRICK ARE ALL GREAT PEOPLE. MAKES YOU FEEL WELCOME. SEE YA SOON ALOHA BUDDHA

They replaced the hose, brushes, and unclogged my expensive OLD MODEL Dyson vacuum cleaner and now it works as if brand new. Their prices are very affordable. Thank You so much!

Im very impressed with the sewing side of the shop. Theyre great people and they do a great job. No experience with the vacuum side of the business.

Best customer service and the remember you on future visits. Great pricing. Always have my service

Be very best customer service

Theyre always helpful. Thiz trip was to fonate s vacuum that didnt work any longer. Parts are always needed

Have now purchased two machines from them and had them services here. Have no complaints.

I am a customer for life! Peter, Patrick and Jenny have been wonderful to work with whether I was purchasing a babylock embroidery machine or helping me with a troubleshooting issue. I tell all my friends and customers to visit A-1 Vacuum and Sewing when in Reno. Great experiences!

These guys are awesome. I had a friend that bought her machine from them so I made the trip from auburn to buy my machine from them. Their customer service is GREAT!!

These people are rip off artist and pigs. Not only did they steal the first vaccuum I bought from them ( they denied I left it as trade in) buy they refused to give me my money back I left as layaway on another . I found much better deal elsewhere. I was told it was my problem not theirs. They dont even deserve the one star I had to give

Best in town for your floor care and sewing needs!

Love this place. Have been a customer here for a long time!

A1 Vacuum promised to service my Hoover rug cleaner on a short turnaround and did so. The rug cleaner was serviced and readied for use as good as new. Excellent service.

These guys are awesome! I wouldnt even consider buying a sewing machine anywhere else. I 💚 A1 Vacuum and Sewing.

Theres no more enthusiastic crew than those who take care of their clients at A-1 Vac & Sew! If they sell you a product, they are sure to stand behind it and youll have fun taking lessons on how to use it too.

Unbelievably gracious, competent and reasonable prices. Highly recommend Patrick and his establishment.

This place is amazing to their customers!

Im not kidding when I say everyone there is so helpful and friendly. I trust them and have always had good experiences there with my sewing machine and all the questions Ive had about it.

Extremely helpful

Always fantastic service and products!!

Love this store for all my machine needs. Theyre the best in customer service!

For about 10 years, I have been A-1 Vacuum & Sewing s customer for purchasing sewing machines (Melody, Elisimo and Destiny) and for service on the machines. I have found them fair, responsible and knowledgeable.

After 50 years of hand quilting, my hands will just no longer allow it. Upon recommendation for several total strangers at 2 different fabric stores I thought I would stop by A1, and just check out a couple machines. I left that day with my very first brand new sewing machine, an Elna, because I knew they were good. While talking to Peter and realizing how far behind the times my 50+ year old Elna way, he also showed me the Janome Memory Craft 1500, it was very overwhelming, but nice to know I could trade in the new Elna I just bought at anytime to upgrade to the Janome. I got the new Elna home, used it over the weekend, loved it and was amazed at everything it could do. After 3 days I thought, well if this Elna can do all that, what can the Janome Memory Craft 1500 do? I returned to the store, ( I took the Elna just in case) …… and left with the Janome. Everyone in the store is so knowledgeable on all the machines. The classes are a huge plus. I would and I have recommend A1 Vacuum & Sewing to several of my friends and family. If you havent been there, you are really missing out not only on Sewing Machines, but the selection of Vacuums and repair service they offer is top of the line.

Always helpful and polite. Seems like family.

Peter is the best and always gives great deals. I bought 2 sewing machines from him.

Had the attachment I needed for my sewing project, reasonably priced.

Outstanding dealer to buy Babylock and Janome sewing machines. I purchased a Babylock sewing machine and serger. Peter was so fun to deal with. His prices were way lower than the other Babylock dealers in Reno (not just a few bucks lower, but 35% lower!). I also enjoyed the fun, relaxed vibe of his shop and the other people who work there.

Always have had excellent service and love my vacuum.

I had such a great experience buying a vacuum from Peter that I want to make sure people understand why!.Before I found A-1 Vacuum or contacted Peter I bought a Dyson from Costco. I tried it out at home and was happy with its suction but I did not like other things about it...the bag-less operation requiring me to play in the dirt to empty the container for one thing. It was fun to see stuff swirl up out of my carpet but that seemed like a fad that would be less fun with time. It has Onboard tools that I found clumsy and inconvenient. I returned the Dyson to Costco.Then I had to make a trip South so I went to the Oreck store in Riverside California and tested the Oreck Magnesium. It is a sleek simple and fantastically light weight machine, but didnt seem as powerful as the Dyson. The store manager told me the Magnesium actually did not have as much power as the Dyson because it didnt need it. His logic was that the Magnesium has better brushes than Dyson so it doesnt need as much power. I was not impressed enough with that argument to pay hundreds of dollars for a less powerful machine.I had owned an original Oreck decades earlier and was happy with it back then. But now I wanted more power than the new Orecks have. I wanted the clean simple design and light weight of the Oreck and the suction of the Dyson. But that seemed like an impossibility so I decided that I would buy a cheap used Oreck to hold me over till I had time to really research good vacuums.I found Peter on Craigslist because he had refurbished Orecks advertised. I emailed him some questions and he replied to my email the same day in the evening. He seemed helpful so we went in to the store to see his used Orecks. They looked good for used vacuums and came with 90 day warranties. I was ready to just buy one.Luckily he suggested I try the new SIMPLICITY FREEDOM upright. I listened to Peter explain all the great features. I really LOOKED at its DESIGN...clean and simple. It turned out to be the QUALITY vacuum of my dreams. NO clunky Onboard tools hanging on it. Lightweight. The EASIEST bag changing system I have seen on an upright. And the little thing SEEMS MORE POWERFUL THAN THE DYSON!!!It came with a free little canister vac that also has fantastic suction and all the best tools. For me, having this little LIGHTWEIGHT powerful SPORT canister Is a much more functional system than lugging Onboard tools around every time I vacuum.I had never heard of Simplicity vacuums. Then Peter explained its the same company that makes Simplicity DRESS PATTERNS! Well of course Ive heard of Simplicity! And Simplicity vacuums are MADE IN AMERICA.I love everything about both Simplicity machines I bought. Anyone needing a new or used vacuum should check with Peter before buying. If you are not familiar with the POWERHOUSE little SIMPLICITY vacuums you should try one out before you buy something else.I like to save money. But I have learned that price and cost are often very different. I would rather pay a higher price for one quality machine that will perform well for many many years instead of buying several cheap machines that will end up COSTING me more over the same amount of years.Go talk to Peter. He seems to really want us to get what is best for us and be happy with our choice. I really wanted a new vacuum for myself, but a 90 day warranty on a used $100 Oreck? That still seems like a good deal if you want a used vacuum!

My vacuum cleaner works like new.

Really knowledgeable about their products and very helpful.

People are great and the classes are easy to understand

Great service with amazing deals!

Knowledgeable friendly.

Great service

Love them

Best service

Peter is the best!!!!!

Be sure to see Patrick for his wife for sewing machine or vacuum cleaner needs. They provide good service at fair prices with quality products. Worth the drive even from Sacramento to go to Reno to deal with the store.