Rude and unprofessional!!! This morning, my husband called about towing one of our vehicles (that has a seized engine) down the street and the man that answered the phone told him he didnt have any drivers available. Ok, no problem, then my husband asked if he had any drivers available tomorrow and he again said no and proceeded to call my husband a very rude profanity (the F word) just before he hung up. That is absolutely NOT how you talk to potential customers! Please, learn some customer service!!!

We were travelling through Nevada/California when we had a blow out on a tire of our tent trailer which caused vehicle side wall damage and we were unable to tow it on down the road. We needed the flat bed truck for transport and after several calls from our broken down location we were referred to Roadside Rescue and they took care of everything! Blake came to our rescue in that remote location within 20 minutes and took us to the repair shop of our choice in Reno. Trish and Blake very professional, confident, oh so helpful and we felt we were in good hands! Thanks to them both for a good ending to something that could have been very bad!

I called about a strange truck in my driveway. They came soon after to remove the truck, approximately 10:45 that morning. The driver was purposely slow as he and I were hoping the owner of the truck would come out to retrieve it. No one came out, so the driver proceded to hook up the truck and take it away. I received a call from my son, about 2:00 pm about a truck in my driveway. He proceeded to say a neighbor had a dumpster delivered and needed a place to park her truck. I felt horrible, I had no idea it was her truck. I looked for a note or anything, indicating who it belonged to. This neighbor had lost her husband a few months earlier and she herself was also sick with a terminal illness. She went to the tow yard and explained her financial and health situation. The lady at the front, understanding her situation released her truck at no cost. I will be forever thankful for the kindness of the lady at the tow yard. ^j^

Your driver just violated a multitude of traffic laws in order to be next in line - at a red light-on Harvard Way at 2:15 today. All while the road was filled with children. Way. To. Go.Update, per your response. No, sir. I am not mistaken. It was most certainly, yours. White cab with red letters saying Roadside Rescue with a long bed, towing an old blue truck. Your driver made a right onto Plumb from Harvard and got into a lane to get on 395 N.

Good staff

Friendly staff, easy to work with. My truck had been towed here after it was disabled in an accident. The staff was helpful and guided me through the process to get it towed to a shop for repairs.

They turned a bad situation into a very easy and pleasant transaction..Professional..Thanks

Friendly, professional drivers, and the staff will do their best to accommodate your needs.

My experience so far with this company is more then gracious and understanding. My case was very interesting to say the least. I was given a donation van via a party on offer up however I was waiting for the title from the original owner and she had agreed to let me drive the vehicle under the current status of registration with the tags being good until May of 2020 and insurance in good standing. The day however I set up to go get the title from her I was stopped and told by the Sparks police that the tags were turned in an put in as surrendered plates I looked at the officer like huh thats not true cause they are right there on the vehicle and Im going to pick up the title to take the vehicle to DMV at 4:15 pm on that day the 14th well along with that I was arrested and then released on my own recognisense because of the whole ordeal.I waited two weeks for the lady to respond to my calls and emails and texts and just today she finally got ahold of me saying that she needs to turn the title over to this tow company or she will be sued for the charges. Well I called over to roadside rescue to get a very understanding sweet and thoughtful Trisha on the phone that made a quick note to let me know that once the lady gives her the title she will call me and I can come get my property and belongings out of the van pretty much everything I have left in my life after my divorce is in this van is important to me that I need to thank Trisha to the bottom of my heart for her patience and understanding with all her help with this matter thank you Trisha you are a gawd sent thank you thank you thank you. I will see you tomorrow I hope after you get the title as Im coming up in the morning from Sacramento to be there again thank you for your time and consideration in this matter is greatly appreciated and I will have to refer you to the many people I know with their towing needs.

I would give this place 0 Stars!! Horrible customer service and very very rude!!!! The way the person on phone responded sounded like he was annoyed. I wouldnt recommend this place to anyone. I wouldnt recomend the treatment they give customers big NO NO.

Fast, Professional, Great Customer service!!! My car slid off the road during a bad snow storm, went down a steep ditch, I called a few companies and everyone literally hung up on me. Roadside Rescue really lives up to their name! 15 minutes after I called, a tow truck showed up got my vehicle out of the ditch the tow truck operator was extremely friendly. Would definitely use this towing service again!!! Thank You ROADSIDE RESCUE!!!!

Trish is awesome!!!! Super nice and helpful!!!

I use this company all the time. Always on time. Reasonable rates. Friendly and professional employees.

Fast friendly service! Very happy and pleased with this company and I will be referring them in the future. Thank you!!

I called other tow companies in town to move my box truck redicules prices and attitudescame with the service. Roadside was the best in attitude and price thanks guys.

Nice folks and prices are lowest in Reno.

THE WORST towing company I ever dealt with. They impounded my vehicle on a police call and wanted to charge me over $500 while in the morning his wife told me $238 THEN when I asked why are you charging absurd prices he started to get rude and hung up on me. They are total rip offs and take advantage of people especially if your vehicle was stolen and youre in need they will rip you out of every dime you have. DO NOT USE THESE SOBs.

Friendly staff, cars are well lined up.

Easy to deal with prompt service

They will take your pink slip and never take responsibility of changing ownership once you give the pink slip to them. They then turn around and sell your vehicle to pick and pull and hand over the pink and still leave you as a registered owner of the vehicle. Once you give your pink slip and sign it over to them it is their responsibility to change themselves as the new owner not leave you as the owner. You call and the lady is so rude and say well we sold it and we gave them the pink. I said the pink was signed over to you, so you became the new owners, and not me. She hangs up and refuses to deal with her errors. So rude and very unprofessiable.... never trust them to take care of letting dmv know you signed over your pink slip to them, cuz they dont want to deal with the cost to transfer ownership, only leave it in your name and make money off the car.

Never do business with this company. Their advertising is false and when you call to price service they will hang up on you if you dont just tell them where you are and get slammed by undeclared rates. Any business who wont tell you their price doesnt deserve to exist.

They stole my car, and are demanding 700 to free it, or 250 and title to surrender it! Struggling college student going to have ruined credit and probably lose job. What a nightmare

Great staff and service

Save your time. I waited 2 hours only to call them asking if they had sent a driver, and they told me i would have to wait another hour. Bad experience.

*****DONT EVER USE THEM***** THEY ARE HORRIBLE PEOPLE********THEY LIE TO YOU AND RIP YOU OFF**************AND ARE VERY VERY RUDE!!!!!!THEY DONT CARE ABOUT THEIR CUSTOMERS, JUST ABOUT MAKING MONEY!!!NEVER EVER AGAIN!!!!!!!!!!!!!!!!THEY DONT EVEN DESERVE ONE STAR, BUT I HAVE TO LEAVE A STAR TO LEAVE A REVIEW.

Unfortunate miserable thieves. Two of my cars were lifted without permission.