BEST CLINIC EXPERIENCE EVER! I really needed last minute assistance with a COVID-test as I felt feverish and needed to travel. I came in and the urgent care staff were accommodating as ever, efficiently helped me out. I got my results quickly and can now travel knowing I am not putting others in danger!

While covid test was fast, they charged $301 for one while airport is $225. They are gauging you and only letting you know once they have conducted the test, so you don’t have a choice. Horrible experience

I really appreciate the kindness, shared information and the personal phone call with test results from the provider, Krista. 🙌🏻

Easy to book Rapid Covid Molecular tests for airline flights. Results are in 15 mins. The doctor and nurses there are especially kind and cordial! They were also very informative and not rushed to answer questions. I had a later appt for my husband but they made a real effort to fit my husband in for his test the same earlier time as mine so we didn’t have to come back again.

We had a walk in visit to this facility this morning for my wife for a trigger finger ailment. The staff attended to us very promptly, were very cordial, friendly, assuring and understanding. Attended to all our concerns and gave us valuable guidance and help.Thank you very much Sequoia and the team.

All of the staff assisting me during my COVID testing were extremely courteous and helpful…nice job!

If I can rate this place zero I would, its the worst place to get your care at, they don’t communicate really well and they keep the people waiting outside without a time estimate. It’s much worse than the DMV. Get your care else where.

I went for the drive-through covid test today. The experience is awesome!I reserved online and had smooth check-in process. And got the test result by only about half an hour! If you want to get your test results fast, I strongly recommend you to go to GoHealth!

Staff is always friendly, competent, and wanting to be a help for your clients/patients.

Prompt, easy process. Best thing though about redwood city location is Dr Steve! He is the best and takes time to listen. Wish he could be my primary care doctor!

As a parent I was impressed how seamlessly appointment and COVID testing were conducted. As a marketer I was blown away how flawless and inclusive my digital experience was before and after the appointment. Would love to have Dignity Health available in South Bay

For quick, convenient, on the spot COVID test results, this is the place to go. Appointments for the next day is easily available. The staff went out of their way to call to obtain missing paperwork so they didnt have to send anyone away.

Dangerous sub par care. I came here after a car accident with multiple standard concussion symptoms (headaches, unable to focus, vision issues, balance problems, easily tired, confusion, irritability, light and sound sensitivity, difficulty using screens). The doctor told me that I must have just hurt my neck and that I should go home. I went to Stanford Express care right after; they diagnosed me with a concussion and whiplash, and I ended up spending two years in treatment with neurology because of how serious my injuries were.

I had to go in for a shoulder injury and they didn’t take long to get me into see a physician. Good place, kind staff, and no issues. 👍

Just a big thank you very much for helping me and for hoping I get better. I appreciate the sincerity and you all working throughout these difficult times😊👍❤

I needed a confirmed negative COVID test before a surgery and the labs from my regular doctors COVID test had not returned by the day before the surgery. THANK GOODNESS for the Dignity investment in the rapid COVID testing machines and their excellent process management for safely testing us from our cars. You dont have to wait for 2 weeks to find out if your healthy-it only takes an hour start to finish. Thanks Dignity!

Incredibly thoughtful, kind, and thorough. One of the best urgent care visits Ive had. I truly appreciated the phone call follow ups and the kindness that I received during a painful moment.

I booked a covid test appointment and later realized that I had to cancel my upcoming appointment. I attempted to call the clinic several times over a week to cancel but nobody ever answers the phone on any of the lines that I tried. I attempted to use the Dignity web portal to chat with an agent but nobody is ever available at any time of day to answer. I emailed their corporate headquarters to inquire as to how to cancel an appointment and nobody is answering emails. There seems to be absolutely no way to contact Dignity in any way for any kind of scheduling information. Ill be avoiding using Dignity for any medical services in the future if this is seemingly how broken their basic administration is.

Covid testing here was very convenient! Kimberly helped me and she was super nice!

AS OF JAN-2021, this is a RAPID COVID TEST DRIVE UP ONLY health clinic. You MUST PARK in reserved area on Jefferson Ave. No walk-ins. Signs are NOT legible when driving by as they are small—Just park in the RESERVED AREA MARKED BY CONES on Jefferson Ave directly in front of Urgent Care sign as in pic taken. Covid-19 test is NOT self-administered. They must stick the swab in your nose, but at least they don’t stick it all the way up to your brain. Not that uncomfortable really. Overall good testing area—it is just REALLY POORLY MARKED.

This is my new go to urgent care from now on! From the start to finish the process was very easy. The staff was very friendly and helpful. Loved my experience with dignity. My daughter has also been seen here and the same goes her experience! Keep doing whats you guys n girls do there!

Great staff, swift covid tests. Thank you.

Highly recommend for quick, urgent airport testing.

Pleasant experience, well done!Helpful and friendly staff,

I went for the Abbott rapid test. Felt very safe and everyone was extremely kind and efficient and the PA named Steve was also super informative about the different tests available at this site!

Rosselle did an amazing job, and has such amazing customer service skills, she was so patient and understanding with my concern and helped me throughout the entire time I was getting tested, 10/10!

Great methodical testing system. Everyone involved in the process was super helpful despite the current circumstance.

Very clean and everyone was extremely friendly and accommodating!! I went in for a skin issue, and the staff made me feel very safe. I was seen in a different part of the building then the COVID testing center, so my exposure was minimized.

Most professional staff ever! Thank you Sarah and the fine Doctor for the special treatment and putting me at ease during these troubling times! Thank you! So easy!

I loved my experience at this clinic. Friendly accommodating staff. The doctor was knowledgeable and thorough. Explanations were surprisingly understandable while he reticulated our diagnosis with the use of visuals as if giving a personal medical lesson for our well being.

Only after writing this review did they finally correct the situation fairly quickly and said they were still getting organized re: Covid. I am updating to add a star for fixing it, but it doesn’t excuse the billing person I had to deal with-insurance and I both called many many times to no avail-Hopefully they fired or retrained the main contact or else plan to work with the person who responds to bad review-they are very kind and will help.Writing reviews, especially negative ones, is rare for me. This is my first for a healthcare provider. This healthcare provider is defrauding patients and possibly insurance companies by charging for services that are incorrectly coded. I gave them repeated opportunities to correct this with no reprieve and have now reported this to their parent company’s compliance company. Even my health insurance company stepped in to remedy it by ask them to code it properly, and they refused. If you go to them because you believe you have covid, due to your symptoms, and need testing, they, will likely also require you to see a doctor at the same time. While they coded the test properly as covid-related, they did not code the doctor’s visit as such. The result-my insurance company cannot pay it. Had they coded it properly, insurance would have covered it. Instead, I am getting stuck with a $300+ bill. Also, they admitted their test accuracy rate is less than 50% correct and recommend getting tested elsewhere if you are negative but have all of the covid symptoms. This place is a complete waste of time and money, and they are unethical.

The Redwood City center has provided our entire family with excellent service over the past year. Our toddler got his flu shot here and didnt even flinch, much thanks to the awesome staff. Fast, efficient, professional and family-friendly - we couldnt ask for a better urgent and backup care provider. Thank you!

Thank you. I received great support and feel much better. Id highly recommend urgent care (10) thank you for following up I appreciate the level of support by the support staff and ensuring I received timely help. In addition, the doctor I met is extremely competent and took the time for the Epily exercise to relieve my problem with vertigo.

I loved it here, they treat you like family! I give Dr . Wemple & his nurse two thumbs up. I will most definitely return if needed. Thank you so much for your kindness and excellent care!

I have been to this this Urgent care twice and have had a stellar experience every time. You can conveniently secure an appointment on line, the staff is efficient, caring and knowledgeable. They make the stress of the urgency manageable. You are in good hands.

I like going here rather than the ER. It is cleaner, you can check-in online and get a wait time. This time however, we had a bad diagnosis. I brought my 12year old son in because he sprained his ankle. He complained of ankle pain but said he couldn’t feel his foot. I figured we would need x-rays so we headed in. We were seen right away.The doctor was nice and checked my son’s ankle. She decided to do ankle x-rays. She came in and said he had a broken heel. I was surprised because he didn’t mention anything about hitting his heel, just twisting his ankle. She said she and another doctor felt it was very clear his heel was broken but did not know how he got it with the injury my son explained. He was splinted and done up in an ace bandage. I approved charging me for crutches and we were told to follow-up with an orthopedist. She also said the x-ray would be checked with a radiologist. I should receive a call the following day.Late in the afternoon the next day, she called and said the radiologist thought it was negative for a break but she and her attending were still very convinced. Three days later we decided his heel was clearly not broken. The swelling was down in three days and he was able to walk comfortable on it. On the fifth day, he played in a baseball game. His ankle is still a little sore but our diagnosis was clearly inaccurate. It was disappointing but we are obviously relieved.I would use this again to avoid the ER for illness but probably not to avoid an x-ray.

The staff is nice, and everything, but if you come for a COVID-19 test, just note that they use the abbott rapid test, which is known to be less accurate than others, they told me they miss up to a third of cases.

I would like to THANK THE STAFF at this Urgent care ❤ facility Emily(RT)Brinly(MA)Steve(PA)for the heart felt welcoming!! At such a difficult time in my life.. I was comfortable do to those awesome team members listed above!! Their Honest smiles compassionate concerns about my well being.made my visit easy.

Great experience. I “reserved”my spot online and was seen right away. Lisa checked me in. She was kind and very professional. Then I was seen by Steve. I liked him slot. He was caring and knowledgeable. He ran the appropriate diagnostic tests (urinalysis plus c&s), and along with my symptoms, I was treated for uti. I was feeling 100% better 24 hours later! I highly recommend them.

I was able to get an early morning appointment which was very convenient. I needed immediate help (eye infection). The receptionist was courteous, professional and friendly. I was seen by a PA promptly. This person was energetic, experienced, knowledgeable and prescribed medication and treatment which was effective. I have no reservations about recommending this facility and staff. Best of all, my eye infection is healed! Thank you Dignity Health.

Very friendly staff, thorough and efficient and truly caring. Many walk-in clinics feel like a factory line operation trying to get people in and out without much personalization or investment, but every doctor and assistant who helped me out was very personable and it felt like they all truly cared about their patients’ well being. :)

Clean, quick, professional. Everyone I encountered really listened. The best experience I have had at an Urgent Care facility.

Visit was quick, wait times were clearly communicated. Location was very clean and organized. Receptionist was attentive and processed my check in quickly. The nurse and doctor were both very professional and kind, which made what should have been an unpleasant experience much more bearable. In short, I cant recommend this location enough - and I feel lucky to live so close to such a stellar urgent care facility.

Great experience, everyone was professional and attentive. The wait was minimal. I like that it’s up too date with technology where paperwork was minimal and almost everything is in the electronic format. Absolutely recommended.

Staff was very polite and efficient. They made sure to answer all of my questions and reassured me of all of my concerns.

I was impressed and grateful that it was such a nice facility.I also found the doctor, x-ray tech and technician really kind and helpful. Thank you.

Very friendly nurses and practitioners. Thankful for the quick check in process, and online pre-appointment check in options. My appointment started on time and I was able to get quick results/treatment.

They have the Abbott Labs 15 minute COVID-19 test (curb-side). You wait for your result (in 15 minutes if you have a negative result or just three minutes if you are unlucky and have a positive result).

Outstanding service from check-in to check-out. Everyone was very friendly, clean waiting room and exam rooms. Mollie Moore was very knowledgeable and took the time with me to explain diagnosis and treatment. Under 30 minute wait time, which I appreciated! I would recommend this urgent care to anyone!

The professional staff at Dignity were wonderful Flying in to SFO from the East coast I knew I had something major happening Went straight to Dignity who had a diagnosis within 30 mins bronchitis Thank goodness they had me on the right meds because I am actually better to start my work day The nurse and PA were kind respectful and caring while allowing me to as questions etcTop notch I highly recommend

Long wait even though I took an appointment and showed up on time. Staff are friendly, though they seem to be under qualified for the work. It was a complete waste of time and money for me. Go there only if you dont have any other alternative.

My wife came to this place with flu symptoms and even though she has both Medicare and Supplemental Insurance(100% coverage) they still asked her for a credit card which she refused to give them.There was no waiting patients when we walked in and although we filed online to expedite things we still had to wait for an hour,to what the Dr who saw her,said it was still better than waiting for 4 or more hours at an emergency(?!).Next time our own Dr cannot see us right away,we will prefer to wait at the emergency room than going back to this place.Healthy providers ought to realize this is a business like any other and patients should not be treated with disdain and they should just apologize for the inconvenience,instead of arguing their point.

My visit with the folks here was one of the best urgent care experiences I have ever had! The facility was clean and organized, the staff was friendly and attentive, and the PA that examined and treated me was very knowledgeable and competent in regards to my need. I would highly recommend this facility for any urgent care needs.

The staff were excellent. Kind and thorough. They even stayed a little late to finish caring for my son. We could not have been treated better. They were lovely.

The service was good: I was seen just a little past the appt. time I made on-line, and the staff were friendly. It was pretty quick before they confirmed my feeling terrible with a 103 temperature was because I had the flu.My ultimate unsatisfactory experience, however, with Dignity Health Urgent Care (DHUC) started when the doctor who saw me (Dr. Steven Wemple) prescribed a new drug (Xofluza) he raved about from Genentech, and told me it was covered by my Health Net PPO insurance.With a 103 temperature, I walked to the Sequoia Station Safeway pharmacy only to find out they did not have it. I then went to the CVS pharmacy next door, and fortunately they had it, however I’d have to wait one hour.With an hour almost gone by, one of the pharmacy staff let me know that, in fact, my insurance does not cover the Xofluza. My insurance, it turns out, only covers the generic brand of a more common flu drug, Tamiflu. The Xofluza would cost me $95 vs. $5 for the generic Tamiflu.Despite my 103 temperature, I had to call DHUC to have the doctor call in the request for the generic Tamiflu. When I got a hold of and informed Dr. Steven Wemple he focused on his dissatisfaction on my insurance not covering the Xofluza (“The Genentech guys were just here and said pretty much all insurances cover [Xofluza]”).To add insult to injury, the doctor emphasized how busy they currently were, and how done he was with this situation (ouch!). He said he’d call in the request for the generic Tamiflu as soon as he could. When I expressed urgency because I’d been waiting with a 103 temperature for over an hour, his response was that he’d been working all day.Clearly I did not feel any empathy from the doctor, and his comments made me feel like I was inconveniencing him despite he originally told me the Xofluza was covered by my insurance. Not to mention he did not even acknowledge me just being diagnosed with the flu, but rather focused on my insurance not covering the Xofluza.I ultimately waited almost two hours before getting the generic Tamiflu - a wait time that could have been avoided if Dr. Steven Wemple hadn’t misinformed me about my insurance covering the Xofluza. I can’t help but conclude that there was an incentive for Dr. Steven Wemple for patients he treats that purchase the Genentech drug, Xofluza.I will not return to DHUC. In fact, this negative experience where there was a disregard for the patient and, instead, a favoring for corporate ($) interest led me to completely omit Dignity Health as a health provider for myself.

Great new facility. Extremely clean. The staff was very knowledgeable. Steve the PA was excellent, funny and I was in and out fast . Five star experience

Nice people.Fast service.Beautiful office.

Team here really cares about the people who walk in and talks you through options. They went out of their way to help me with referrals. Great service!

While the staff are very curteous and competent, the patient experience here is a total fail due mostly to terrible use of systems. The online site advertises “check in and wait at home,” but that’s not the case. Patients are seen first come, first serve. The online system texts you to let you know your appointment time is ten minutes out, but when you arrive, you’ll be told that there are no appointments. If you come in and then leave during your wait, the system puts you at the end of the line when you check back in. Like I said, nice people and competent, but terrible experience overall.

I usually go to the one in Belmont but they are closed weekends so I went to make an appointment to get a check up on my arm an the lady on the phone said we dont do that worst lady ever should never reject a patient.....gave 1 star I think thats still being nice

They dont accept Cigna even though thats the insurance they provide to their employees. I sat in the lobby for an hour only to be told that I can either pay full price or go some where else. Very disappointed with my experience.

I came into the facility last Friday night to remove a wood splint in the feet. The service was great, and staff and nurse was nice and compassionate. Yes, I had to pay out of pocket, but it was a good choice and better than having to go to an emergency room. Thanks!

Very friendly staff and doctors

Urgent Care implies relatively fast help. Waiting over 2.5 hours to see the doctor is not that. I would recommend going to a different provider that clearly states expected wait times.

This is a good place to go for urgent care. They helped me get the attention I needed and was able to refer me to the care I needed in a timely way. They went way beyond what most places do for urgent care.

I had a good experience at this location. Appreciate that I was taken in 20 min before closing

Warning do not go to this clinic when Steve is on duty. Hes incompetent and useless. I was diagnosed with a UTI a week ago by a competent female PA at this location. Long story short symptoms worsening, tried to explain the Steve how I was feeling, and he told me how bad his day was. so, I asked him if hed worked all day peeing every 5 minutes with pain in his stomach, back and never region? Ah, no!

Fabulous experience - smooth and easy. Everyone was very kind and helpful. Pleasant experience !!

Came today for Severe Nasal and Chest Congestion but the man refused to take me because I have Brown and Toland HMO, apparently they dont take this type of insurance, although i work for dignity health. Wheres the Human Kindness. So I have to go Sequoia Hospital Emergency.

Mollie was awesome. She was caring and helpful. I was impressed that she called to check up on me.

The staff there is great, Ive been twice now and theyve manage to solve both of my problems within the visit. Thanks to Lisa and Steven both. Really great duo of people.

I felt compelled to write a review because I thought the one star review (all because they didnt take the reviewers insurance) was a little unfair. This place was everything I wanted/needed from an Urgent Care center. Clean, timely, everyone I dealt with was friendly and professional.

Had the stomach flu for more than 3 days, i had experienced vomiting, nausea, fatigue (to the piont of nearly passing out), very bad stomach clenching and a few other symptoms, and the doctor was able to confirm it was the stomach flu and was able to perscribe me medicine for my nausea and recomended some pediatric popsicles to regain the vitamins and nutrients that I had lost from the vomiting. The staff were all very nice and gave me some advice on what to do if the stomach clenching came back. Would definitely recomend this place if u need to see the doctor for urgent care.

Poorly run billing department. Sent bill too late to my insurance provider

The fastest and most efficient of all urgent care facilities I ever visited. Also you can schedule online!

I went in the last 5 minutes before they closed, but they were still helpful and nice!

Helped me out in a pinch. Took good care of my wound and had me on my way.

Fraudulent place. They told us no charge when we walked out but weeks later automatically charged $291 without informing us

Great, fast service, not hospital based, so much more efficient

Dr Singh is great!

Quick friendly treatment

Amazing service

Good morning, I need a covid test with a result in 24 hours, I must make an appointment and how do I do it ... thank you.