I love this store, they are always quick and efficient with all my orders. This is my local store and I am in there at least 5 times per month. Deborah is always great, however also is the entire team. Keep up the good work

This is by far the best one in the IE. The staff are friendly and helpful. I have been coming to this particular office since 2013 for printing projects, college apps, essays and now resumes and apartment applications. If you need to print, copy, scan, fax, ship, etc etc this is the place you need to go.

I needed to send out a fairly large package today using FedEx. Usually I use UPS, but the product manufacturer gave me a free FedEx label. I never used a FedEx facility and didnt even know where one was near me. I found this one on Google Maps really fast and checked out the reviews. I noticed a lot of low star reviews and was concerned; most of the reviews talked about bad customer service experiences. So I get there and get in line; I watched around seeing if any of those bad customer service experience may be true. All the employees seems to be nice and were handling their job well. I step up to the help desk and they start the process of getting my package shipped. There was some minor issues getting my label printed; but the employee was extremely apologetic about it even though she didnt really need to be. It was a very pleasant experience. Then my eyes were opened to maybe why some one star reviews were coming in. As I am about to finish up; a customer that had been using a copier in the SELF HELP section of the store comes running up to the counter (skipping the line) shouting Lady.., Lady.., HELLO! Is anyone going to help me over here! The employee, in shock, polity says once we are done with everything here we can help you. Then the customer, still angry, says Are you the only employees here?.... I work in IT, so I understand what these employees were going through here. In the world of computers and technology there is a high learning curve to things. This can really frustrate a customer trying to make a copy of their documents and the computer/printer isnt working. They dont have the knowledge on how to resolve the issue. In this case the customer was using the SELF HELP section of the store. Self Help means there wont be any employees in that section of the store.. its SELF HELP. If there is a problem get in line... dont be a jerk. The employees at this store handled the situation very well and it looked like this isnt the first time this has happened.So maybe some of these one star reviews arent deserved. Maybe things just didnt go your way and that frustrated you enough to leave a bad review. If youre having a hard time with something, get in line and wait your turn. Calmly explain the situation you are having with them. Then its on them whether to be kind to you or not, but if your rude be expected to be treated rude or harsh back.Good experience, clean store, experienced workers!

All employees Ive had the pleasure of meeting have been very helpful and always provide excellent customer service.

Ive been here a few times and Ive been impressed with the customer service. Seems like they actually care which is not the experience I have received at other shipping companies.Also love the historic building.

I needed to print documents for a meeting and could see that this Fedex opens at 8:00. Opened right on time and got me squared away quickly. Thanks Melinda. ;)

Very very bad service. The people that are here are just very rude. They do NOT like to be bothered. From the young black girl with the curly hair to the old white lady that doesnt know how to say thank you. I just dont get why if they dont like to be around people,why in hell do they get customer service jobs. They should get a job in a cubicle where noone bothers them. Very POOR customer service. I honestly forced to come here because I live just around the corner. I should not have to go somewhere else just because these people do not how to treat others. Again, I have to understand because I dont know if they just got beat up by their boyfriend or just got told off by a brave customer that actually speaks up. I typically dont like conflict with people. I truly believe that their actitud and their actions towards others reflect how their home life is. Either this is how they get treated or just something in their childhood did not go right. For all we know they probably got sexually abused by their father, brother etc. Anyhow,God forgive them for they do not know what they do or say. Be ready people when you visit this location because you will get tested. So,if you are not ready,they will ruin your day.

Great place to get copies. I order my copies via email and they are ready the next day. Very convenient.

Went in to drop off a package with a pre paid label. Was friendly greeted by one of the older lady’s and patiently waited. A younger girl helped me at the counter, she started questioning the packaging box I was dropping off (that they delivered to me). I let her know that’s the way it came and she got super passive aggressive with me for no reason. Explaining their policy on verifying what’s in the box. I understand the need for that, but she was not really polite about it. A shame because I have been here a few times before and had a good experience. Definitely soured my afternoon, thanks FedEx.

Great customer service. Fast and friendly! They offer printing services as well here, which is nice!

I use their computers, scanners and printers frequently. They also have fax machines. I have a computer at home but not all the other stuff.

Fedex delivery just left a sticker in my door. I was home all day and delivery man did not even ring my doorbell. Why pay more with FedEx if I need to go to the office to sign for the package.

Poor customer service. Just watched young female worker tell an elderly woman she was too busy to help her. Customer had asked for her help as she was recovering from a heart attack and her mind was having trouble figuring out how to operate the copying machine. No customers at counter. Watched 2nd employee also refused to assist same woman and told her to go back to the machine for her receipt. Customer was obviously having difficulty. These employees have no idea what customer service is, and no concern for others, only interested in their paychecks. Manager on duty and should have stepped in, but did nothing.

Best customer service!!! Amazing job with helping us how to use the printer and even made sure we are satisfied with the printing machines. I will definitely recommend this location!

Cashier help me save money. She was very helpful and pacient with all my documents. Having a pacient fed ex representative is very important to me.

Good customer service. On our way out asked if all went well. Helpful with change and information.

Very nice FedEx. The old architecture makes it hard to spot. Looks like an old post office.

Good customer service over the phone, however, the staff (a young lady) who assisted in person was either sleepy or bored or cold or a combination of all three. Sam (guess her full name is Samantha) and Michael, both staff whom I spoke over phone, were very helpful when I requested for my mail to be held for a few extra days at FedEx location due to being out of town. Thanks

They are very inconvenient to use.You have to wait a hole day to get your paid package deliver to you. Even when you pay additional fee to schedule an appointment to get the package on time, they dont come at the right time. When you try to talk to the driver, it takes almost all day!!! Very inconvenient service!!! I like UPS service way better.

FedEx would benefit in training their employees in customer service. They deny their customers of using their public restroom. My little boy needed to use the restroom and couldn’t wait to get home, I asked the employee if he could use the restroom and her response was “ no, cause there’s only two employees here and were busy. I’d have to walk you back to the restroom. You can take him across the street to the sushi restaurant they will let him use their restroom.”

Guy working the counter was to lazy to unload a cart so I could use it to drop off my packages. I asked if he had a cart and he said I dont as he walked away without offering to empty one of the several he had available.

I think if you dont need any help, its a good place to go but the customer service is lousy. They seem to be too busy talking among themselves to assist people who needs help. Thank God I dont need their help because I would go somewhere else.

Awesome people here, I was very surprised how fast they got my package taken care of and out the door, plus I was happy with a low price too. I sell on Ebay and it all was taken care of without any trouble and no work on my end.

I have never written a review before, so bear with me.This was one of the worst customer experiences I have ever had at any business. We were in a hurry, so we figured we could grab an express box and slap on the address and be in and out in 5 minutes or less.There was no line, just one clerk and one customer, after standing there for 5 minutes the clerk came over to inform us that the customer she was helping was going to take a long time, and that the other worker was on her lunch break (2pm) so it was probably going to be a while, and walked away. Not a good start. We would have left, but the other customer said he wouldnt mind and that she could help us first. Great! She ignored what the customer said and continued to work on his project for another 5 minutes. Awkward.She finally came over to help us out. We were shipping medical glasses that cost $1500, the clerk said it wouldnt be a problem and that their insurance for medical supplies was $5000, we said great and she quoted us $55. My wife had to call the person receiving the package and confirm that he could use signature confirmation at his apartment complex. The worker said she was going to help out the other customer in the meantime and we said that would be fine. The phone call took 2 minutes. I got my credit card out to pay, and proceeded to wait another 15 minutes. The clerk never came back.The other lady finally finished her lunch break and came to help us out (after she came out of the back room 3 different times to play on the computer and completely avoid eye contact and ignore us with our credit card out ready to pay). We said we just needed to swipe the credit card so we could get out of this place. It had been at least half an hour at this point.She told us it would be $29. I informed her that the other clerk said that it was $55 for the shipping including insurance. She said that FEDEX doesnt offer insurance. I was extremely confused and frustrated at this point. She said they offered Full Replacement Value, which is exactly the same as insurance, but she said that we would need the original receipt from 4 years ago when we bought the glasses. I said that we didnt have the receipt. She informed us that we could not ship the package through FEDEX (not good for business, corporate are you listening?), and that FEDEX does not offer insurance.We would have to go to an insurance company, pay for insurance, and then come back to FEDEX to ship the package. This doesnt make any sense, I have shipped many times before and have never had this problem. (I also checked the website, and my understanding is that if the glasses got lost in the mail, as long as we declared the value at $1500, and could show online that the glasses cost $1500, we would get a check in the mail for $1500). Sounds pretty straightforward, not hard to understand, and if I knew this, then I would have mailed the package. However, I did not and was forced to go to USPS.Why did one clerk tell me one thing and then the other clerk tell me the exact opposite? How could they possibly get two prices $30 apart from eachother for the exact same package? The second clerk was also EXTREMELY rude. My wife and I are very friendly and easy going and this lady was just plain mean, not a good way to keep customers, as you can see.I will never set foot in another FEDEX again and will go out of my way to use UPS, and USPS.My recommendation, dont waste your time here either, the post office is cheaper and you will have a much better experience.

Unfortunately, these folks failed on all fronts. Poor finishing service topped with poor customer service. They spent 5 minutes explaining why I was required to buy their work AFTER they botched it because of the product and labor they had spent on it. Odd for a company so large to choose to not stand behind their product. It was a simple job - 3 large laminations. I wasnt upset that my poster prints that I supplied were ruined - but why should I have to pay for a job not completed correctly?

I showed up needing to print something seven minutes before they closed and the guy behind the counter says “oh sorry I shut everything down” I’m thinking to myself what’s the point of a business center if they’re not there to help you when you need it most .... these guys are worst in the world for help

Its a one stop shop for shipping, computer services and office supplies. I went in today to ship something and the employees were very helpful and very courteous.

Very helpful staff, Little slow internet..

Wow these girls working here are rude and suck at their jobs. Stir clear or be in a bad mood!

The clerk was helpful.The place was clean and went easily,as it should.

Very good resource and staff, when not too busy, are helpful and knowledgeable! Service can be hit or miss depending on the number of customers and projects theyve got going at the moment of your visit.

Fast,Friendly, Easy and 30% cheaper then UPS

I got charged $8 for combining a file. The operation took 1 click!!! Never coming to FedEx again!!!

Arguing and talking back to a client because Deborah (attendant) disagreed with the clients preferences is not acceptable. Further training would be important.

They dont answer the phone:( very poor)

Ive been here multiple times in the past with no issue but this morning I came in to send a couple packages and the staff was unhelpful and was unable to explain shipping charges properly. I will not be returning to this location.

I ordered a package on a Wednesday with 2 day shipping. My order was scheduled to arrive Friday. Friday comes around and I check the tracking details and they then said that it wouldnt be delivered till the next business day Monday. Very disappointed! Also, very poor customer service!

Poor customer service. The energy in this office is so negative, Noone is smiling, they do not care about their customers, poor customer service on phone calling...

Poor customer service. Cashier Deborah was rude to client

Just couldnt get much help with there professional printers.

Great service, well kept business

This is the third time Fedex screwed the delivery of my package.

Amazing services from everyone.

LONG WAIT EVEN THOUGH I WAS THE ONLY CUSTOMERS IN THE STORE AT THE MOMENT!!!!

Helped me shipped my gifts to my niece.

Great service

Customer Service was awful

Poor customer service