Beware and Do not use this company ever. Everyone in the company lies starting from the rude Hilda who hanged up on me after I found out she used a different invoice for pricing my custom duty for me to pay a higher fee. Once I confronted her about the discrepancies, she never apologized but said she was gonna put in the right info. After a few hours, sent me a different custom duty to pay. Before I made the payment, i called her and she still insisted that i made the exact amount. I paid including same day charges for the transfer so that my goods will released. After payment, Hilda called me to tell me that I had to pay an additional fees. Asked her why she didnt disclose all the correct amount and her response was she Assumed I knew there would be extra changes. She told me she was going to hang up on me if I didnt accept the additional charges. I asked her for clarity and she indeed hanged up. Called back and got hold of Seraphim, he told me Hilda explained to her that the additional charges were for an FDA hold and if I didnt pay for it i wouldnt be able to receive my goods. He further transferred me to his boss John, john explained further and said i should pay the FDA hold plus additional charges. Again I paid for it. The next day Hilda sent me another email that all charges have been paid for and that theres another FDA hold and needed to pay before my goods will be delivered. Called them and Seraphim told me the additional charges were added on feom customs and if I didnt pay another amount of $140, my goods will not be cleared. Called John and he also said the additional charge was for the warehouse storage. I paid immediately again. Hilda sends another email that I need to pay $75 because its passed 3pm and they can clear the goods the next day and thats the additional charge which I paid again. In all i paid over $500 charges for empty bottles which i bought oversees for $418 and paid door to door shipping only to be ripped off by such a fraudulent company. Please be careful and dont fall victim as I did.

DO NOT USE. They rejected my business check because it did not look like a business check! As a result they took their sweet time responding to me, meanwhile they charging me close to $700 for 4 days for storage. They claim that the warehouse charges them this amount and that they are a pass through. This is untrue, i later discovered its their own warehouse from an employee. AVOID AT ALL COSTS.

I used their services on my first time importing, and Stephen was very kind letting me know the next steps and explaining it all, without making me feel like I was wasting his time like a lot of other places when they see you’re new and literally inexperienced,Very quick responses and costumer service for a one time job, I can only imagine how well it would go for a constant one,Thank you again!

Worst experience ever.... Ive imported a lot of things and never once dealt with a company so un professional as Troy... they are a scam, took days to respond, which resulted in $700 of storage fees now.. they never pick up there phones, (answering machine says out to lunch all day long.. stay far away from them

These people are the worst. Terrible. They operate inefficiently and like its 1950. Avoid at all cost. Youve been warned.