I was comparing prices for lawn care and I was talking to Andrew. He seemed nice at first. He gave us a couple days to think on it and we decided against the services and he says whys that? I said we decided against it. I was thinking in my head...(Businesses dont need to know more than that I dont have to explain myself) he then goes so you dont care about your lawn then?That personal attack was really rude and I will never go with trugreen in the future. Not if customer service like that is acceptable for thier business. Andrew was rude and I dont recommend this company to anyone!!!

I have had TruGreen now for about 10 years. Before that,, I tried to take care of my yard as far as weed control and health. I always felt frustrated because it never looked very nice with the effort I put into it. My yard now is beautiful, thick, and no weeds. I am grateful for the service os TruGreen.

I called on 3 different occasions just to schedule a treatment for my lawn. Each time I called I was told a manager would be contacting me, but each time I never received a phone call from anyone. Apparently they don’t care about customer service or selling new business. The best part was being on hold for a minimum of 30 minutes for all 3 calls just for the same sorry excuses as to why no one called me.

I can not recommend a service that will take your money one day and not provide service as described. My first service consisted of a lazy technician spraying my front yard for a total of 2 minutes 56 seconds. Then leaving. When I called to check on the work order they noted the front and back yard were done fully. My front camera told a different story. So unless you have a way to prove they are doing the work like a camera I would think twice before hiring them.Manager called and asked for a second chance which I agreed to. I understand every place has bad apples. Now two weeks after that phone call and the weed bed spray I paid for 2.5 weeks ago has yet to be done and when I asked them to give me my money back 1 week ago, “they don’t know where my money is”.I told the manager I wouldn’t don’t like leaving negative reviews. But being that I have waited over 2 weeks for my money back or for the service I paid for to be completed. I think a review is warranted.*update, I have been refunded for the weed spray I did not receive, but in the end I paid $27.57 for a technician to spray my front lawn for under 3 minutes. Still would not recommend this service.

TruGreen had contacted me for a job interview over the phone and scheduled a Microsoft Teams Meeting for 11:00am. I was in the meeting from 10:45am to 11:30am, but no one joined. I then emailed them back multiple times to see what was going on, and they said they would call me back and there is still no one. I then sent them another email and gave them my phone number to try and just do a over the phone interview, but now they are not responding. Im sorry but this is really unprofessional.

BLUF: Do research and buy your own fertilizer and weed killer. TruGreens performance does not match their price.My experience with TruGreen can simply be summed up as a disappointment. I signed up for fertilization and weed care and they honestly did a good job with regards to fertilizing my lawn (thus the 2 stars). The disappointment lies within their care of the weeds. I legitimately have more weeds today than I did at the beginning of the treatments. I just had one of their employees over who only fertilized the lawn and ignored the treatment for any of the weeds. Besides the standard weeds you might find in your yard, I also have these nasty tree sprouts throughout my backyard. The employee stated in the note that I just need to mow my lawn more often and they should go away. I mow almost every week for the past three months and was just hoping that TruGreen could help alleviate the work Im having to do.EDIT: After reading this review, TruGreen attempted to right a wrong and apply a free service to win my trust back. I can still confirm that their weed service is borderline useless. The worst thing though is the constant barrage of calls they send me asking to revamp my service and that theyre so sorry they couldnt resolve my issue. I would recommend going somewhere else for lawn care service.

Our lawn looks a lot better than when we tried to weed and feed the lawn by ourselves.

Unfortunately I cant give a negative star rating. Avoid this company. They misrepresent their product in order to get you to sign up for the service. After they have you signed up they then want to charge you more money for the products that they told you were included when you signed up.The Rapid City office employees including the manger Rick are extremely rude and disrespectful.

If i could leave a 0 star review i would. First year they took care of my grass, everything looked good. This year is a whole different story. They burnt the living daylights out of my lawn. The technician told me they ACCIDENTALLY let spray in the tank over night outside and the spray itself got really hot. Almost killed all of my grass in my back yard. About half of my grass in the backyard is living at this point and some out front is dying as well. After a month i finally had a manager call me (supposed to contact you in 24 hours).He apologized and stated they will do a free no charge to me aeration service and reseeding on my lawn. (AWESOME, this might not be so bad once my grass comes back). Called yesterday to get on the schedule of overseeding, they said nope we will have to have a manager call you. By the time a manager calls me there will be snow on the ground. Not too impressed with this company at this point. Cannot ever talk to a manager and thats who you have to talk to in order for anything to get done.

I was not at home on the last visit, but I met Ron before. He was very friendly and informative.My yard look so much better than my neighbors I can tell where mine ends and theirs begin.I think that for the price that I am paying is worth the beauty of my yard.

Margie was extremely rude when we decided not to have services done due to cost. Then they showed up the next day to spray, good thing I was home otherwise they would have sprayed anyway and charged us. Very very unprofessional.

My mother insists on using TruGreen Lawn Care. I have spoken with very nice people on the phone and at her house. Because of drought the last two years, and her not being capable of watering, they have completely burnt the grass in the boulevard and cannot seem to kill the weeds. I have many pictures of weeds at her home the last three years and have called them repeatedly. Yet here are the weeds tall and proud in her boulevard.

They said my lawn was turning brown because of lack of water 9 in of rain in the last 2 weeks with my well running 24/7 is not enough water apparently they have destroyed my lawn I would give them a zero rating if I could they could at least contacted me I ask for the manager to call me which out of respect he did not they said it was some kind of a disease real strange cuz everything they sprayed turn brown the rest of my yard is pretty in green

Yes they do a great job sprayed for weeds and told me if I see any more just call a great guy came and took care of my yard love the help and professional help. Great service

My lawn specialist always does a good job. He shows up as scheduled. He addresses my questions and concerns. My lawn has started to green up and look good.. Good looking lawn.

My lawn specialist always does a good job. He shows up as scheduled. He addresses my questions and concerns. My lawn has started to green up and look good.. Good looking lawn.

Keith Rhudy, our lawn care specialist, was available and willing to provide information needed to make our lawn in better condition. Weve had ongoing issues with bare spots in our lawn here and there. Keith was able to give us recommendations that were solutions and reasons why. He took his time explaining the reasons why each application would be a solution. That helped us make a decision on what was the best course of action to take.

This year was not worth hiring TruGreen. After almost every treatment I still had weeds left in my yard. I called for the service man to come back and treat weeds, and he called from my front yard, and told me I hadnt waited long enough and he wasnt going to spray...rude! The second time I called for service to come back and treat for weeds again, I ended up going out and pulling weeds by hand. I know we had a very wet summer, but if you cant do a service properly, dont sell your service! I had hired them in previous years, but this year I definitely wasted my money. I dont think I will again. ...I do want to add that the representatives on the phone were wonderful, they are the only reason for 2 stars!

If you ever consider using TruGreen for your lawn service, think twice about it. They consider themselves a utility and feel if you are signed up with them, you are signed up for life. Today when I came home there was a stake that TruGreen did my lawn. I called and they said you have to cancel after the previous year or they will continue to come out. Interesting!! The reason I did not choose to use them this year is they did a terrible job last year. In one instance the lawn got more brown as the summer went on with lots of water. I called and they said that it was diseased. I said they didnt fertilize. I finally convinced them to put an application of fertilizer on and it perked back up. I guess you know my feelings about TruGreen.

I prepaid a year for full services and was semi happy with the service. However, after the year was up I requested no further services at my residence. Of course they did not listen and performed a service. Now I have to pay the bill. I really want to be done with this company but the amount of phone calls and emails is ridiculous. Everytime they call, I ask for them to please stop calling me. I am no longer interested in trugreen services.

Prompt and reliable. You are there when you say you will be, and you always do a great job with our lawn. Thanks!

Good service. Lawn looks great. Call frequently to up my services though.

First time I call them and probably the last. They treated my neighbors house 4 houses away with her address displayed in 4 locations! How is that even possible. Clearly the people they hire are not paying attention to what they are doing. I think I will go with Warne chemical next time.

Efficient, courteous staff.

Alisha Ohlrogge 98322 in Rapid Valley has performed excellent service on my lawn. Mel

Why are they getting a 1 star you ask? Well last year I was impressed and renewed my service this year and added tree care. Yesterday the technician that goes by Heath M arrived and left without applying the treatment to my trees. He stated my gates were locked, which is 100% a lie. I have locks on them that are left unlocked 100% of the time. The ONLY reason they are on there is because my three dogs know how to open the gates and I do not want them to escape and get hit by a car. I called to complain and he continued with his lie saying he tried to open the gates but they were locked. I dont take kindly to liars. He will not be allowed to service my address going forward IF I keep my service. Today a technician by the name of William B had ZERO issues getting through my gates (which I have not touched since I mowed on Saturday btw, so that means they were unlocked) and LEFT MY GATE OPEN! Had that been the far gate, I would not have noticed before I let my dogs out and they would have escaped! I am beyond angry right now!!!! Unless they make this right, I will not be using TruGreen again. If something would have happened to my dogs, they would have a huge lawsuit! I cant have children, these dogs ARE my family.

I wish I could do zero stars, but that is not an option. Joe came out and was very personable and professional. The issue I had was they told us the application would be $45 and when everything was said and done it was $102 with no advance warning. I called and spoke with their customer service department and they told me their was nothing they could do about unless I was to keep their services. I told them I did not want to do business with a company that was not up front with me. They acted like I should know their business and when treatments should be done. I am sure their product would have benefited my lawn and I knew what their prices were before each application, but that was not explained at the time of the application.

Best Trained group! All of the men and woman arrive ready to apply the scheduled app. They tell me what they will be using an what I should expect in a short time. They all know their job.

Since switching to Trugreen my lawn has improved 100% at first i though the price was a little high but it is worth the money. The specialist is friendly helpful & professional, out standing..

I feel that the TruGreen service that I receive is worth the value for the money spent especially in the spring when everything is starting to grow in your lawn. They maintain a great looking lawn for the season.

Customer service is extremely rude and hang up when they call me. They tell you that you can get extra service when you have weeds and push you off until your next appointment date. They make excuses for why your yard is the way that it is. Didn’t find the value to money spent on it.

The service agent, Mr Garrett Moore, was professional and knowledgable with regard to my questions. He also walked the property with me, making sure that all the areas I wanted covered, were.

Good luck trying to talk to some one on the phone ...I have listened to 15 minutes of phone commercials and still dont have the next available rep

The national call center says one thing the local office says another. My plan didnt change from year to year but all of a sudden Im getting spot sprayed for weeds and no fertilizer and Im paying for fertilizer and weeds. The 1st year I had their service they sprayed the whole yard every time they came out with weed and fertilizer, the 2nd year until August they sprayed the whole yard for weeds and fertilizer and then in August they started spot spraying for weeds and no fertilizer, and my plan didnt change. I dont know what happened but I can no longer use there service or recommend it, because theres no guarantee youre getting what you pay for.

I just got a bill for lawn service on my new house after I have a signed receipt from truegreen for the entire year prepaid by the previous owners. When they called to collect, the young lady at the counter could not tell me why we were being billed other than that the past owners must not have paid a balance before they prepaid for this year and this lady said that now falls on us. When I tried to have a conversation about what we could do about this bill that should be going to the previous owners, she said that she will just put this bill to collections and hangs up . They will not answer my phone number now. I am forced to pay this bill to prevent being sent to collections. DO NOT ORDER LAWN CARE FROM THIS COMPANY. If that is how they conduct business by threats of collections and hang up before you can even plead your case then I will recommend any other service over this one. Extremely rude and unprofessional.

They do awesome work

Literally just had a representative hang up on me because I said I was not interested in there service. Highly unprofessional.

Idiots, poor customer service.

Great service

They lie, cheat, and steal constantly.

Lawn has never looked better with weeds under control..Thanks TruGreen😀

Cant even reach the company with the number provided, what a joke.

Worthless!