Last week, when we were halfway into a 2000 mile trip, the turbo on our truck quit working. The kind and efficient folks at Rapid Diesel were able to work us in immediately and with parts on hand, fixed the actuator and got us back on the road in a few hours. We very much appreciated the professional and customer-focused service. Thank you to manager Jackie and the team!
Best service I have ever experienced at a repair shop. Friendly staff and reasonable repair cost. While traveling through South Dakota my truck broke down a hour outside of Rapid City on a Friday afternoon. After calling around to a few shops who couldnt even look at my truck until Monday, I called Rapid Diesel Services. The gal that answered (Jacquie) said they would be able to look at it and if they had the parts would do their best to get the truck fixed that day. They didnt have the part needed to repair my truck but Jacquie made some calls and was able to get the part from another place. The mechanic on staff was able to make the repairs and get us back on the road before dark. I highly recommend this shop and staff!
Great customer service and quality work performed. I couldn’t be happier with Rapid Diesel.
Fair prices, great service, especially the front office staff! In just over two decades of using Rapid Diesel I have had ONLY one small glitch, and they remedied that in a manner that proved they care about their customers, and believe in providing SUPERIOR CUSTOMER SERVICE. This should be the Go To repair business for anyone driving diesel vehicles. THANK YOU!
Went to the pump shop to get a small part for an injection pump, the employee said he has a bunch in the back in a box but for the price of them it is not worth his time to dig through them, he told me to buy off the internet instead. I have been getting parts here for 15 years and they just lost a long time customer.
I called when my truck broke down and need service. No one answered, so I called again. Left a voicemail and never got a call back. Went to accelerated diesel instead, and would highly recommend.
Sean and his crew are awesome. They take great pride and very knowledgeable on all vehicles. My truck is running better that it ever has. They explain everything about what they are doing and why. Great prices, great people and great shop. Will definitely return here for all my work.
One happy camper! My little 1987 Toyota camper needed its oil, coolant transmission fluid changed after its first long run in several years. Was directed here by an RV place that only serviced Diesel engines. Was impressed by the reviews and even more by the service. I called on a Friday and Sean was able to give me an appointment first thing Monday morning. We were given a loaner- a little diesel Jeep - to run around in while they worked on our rig. Was impressed by the rapport between the staff and regular customers. Perry, a master mechanic, worked on our rig, and took extra time to make sure everything was working perfectly. The bill was very fair, especially given how much time they spent on my little rig. Wouldnt hesitate to recommend them or come back next trip to Rapid City from New Jersey.
Great local people to work with. Dont try to upsale customers.
Absolutely the most amazing shop I’ve ever taken my vehicle to. I am a mechanic but sometimes you don’t have the tools a shop dose. I was in town for vacation and had an issue with my truck. The customer service I received was just absolutely great. They diagnosed and got the problem fixed under the time they quoted and under the price the quoted. It’s amazing how well they worked and honestly got me back home. Whenever I have an issue and I’m in SD I will be taking my vehicle here. Sean thank you for everything you and your team did.
Rapid Diesel is a service shop committed to the customer experience. From their involvement in local charitable causes to the friendliness of the staff and management - this is a place you can trust to work on your diesel vehicles. They have been invaluable in help and support as well as education since we bought our first diesel last year. I highly recommend Rapid Diesel!
Great shop. Reasonably priced. Did quality work. Will definitely go here again.
Great service, reasonable prices. Like how they explain everything to you and call if they find anything else that might be a problem.
Having the CEL on Ford truck is not what you want when on vacation. But Shawn at rapid diesel got me worked into the schedule. They replaced the def fluid tank and I was on my way in a few hours. Very knowledgeable people and a fair price.
While making our way to Tennessee we broke down in Rapid City, SD on Saturday. We tried other repair shops that couldnt get us in for over a week, did an internet search and found Rapid Diesel Service, showed up at their shop first thing Monday morning without an appt. and they worked us in that day. They went above and beyond even shuttling us to and from our hotel and had us back on the road the next morning. Reasonable rates and great service. Thanks to Sean, great service manager and Dan who ordered parts and chauffeured us!
These guys are amazing! Broke down on 90 with my power stroke and they had me back on the road that day! Dont waste your time anywhere else
Does quality work. But went to make another appointment and they never returned my call
After getting severely ripped off by another shop in town (feel free to read my review of Eddies Truck Stop), we came here in hopes that the damage made by the previous shop could be remedied. We were traveling, with no where else to go, already frustrated and distrusting. If only we had come here first! They diagnosed the problem, fixed what the other shop failed to identify as the real issue, showed us the diagnostic report and clearly explained everything, they even cleaned out our whole fuel rail. When we picked up our previously struggling Sprinter van, it was running perfectly! No bullshit, no run-around, just good, knowledgable, honest service. Thank you Rapid Diesel, for getting us on the road again!
Always ready to help and these guys know their stuff
They wouldn’t fix my gas car
Drop off my truck left it for 3 days to get it fixed, then they called said they did not have time to work on it so come pick it up
Pick another shop. Too busy to work on stuff they installed.
They installed my extra fuel tank and fixed a leak from a previous owner.
The staff at Rapid Diesel is great!
If they cant fix it, no one can
Helped us when we needed it