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Good Guys Auto Care Center
31521 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, United States
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Good Guys Auto Care Center

Comments
Hu
Review №1

Excellent service. Just moved here from across the country and this place is already my go-to.

Cu
Review №2

Smog check was performed quickly and without any issues. They were very down to earth and straightforward with everything. I plan to consider them when I need work performed in the future.

Pa
Review №3

Ive been going to the Good Guys for 5 years. Both Sean and Bruce have been fair and very Professional. Would recommend their services.

03
Review №4

I have been having my cars smog here for over 5 years and have never had any issues. They are professional and efficient and even let me know of any other defects. Example I did not know my brakes were, low they didnt try to sell me anything just let me know.

Mi
Review №5

My car began to start very sluggishly. I found the paperwork for my Interstate Battery and realized I have a warranty on it. I checked the warranty website and the closest location to me was Good Guys Auto Care Center. I gave them a call, told them the problem and asked if they could see me. They said yes, they could check my battery and I told them I would be over in a few minutes.I arrived and the guy attempted to check my battery, but the printout said that the battery needed to be re-charged and retested. I presented my warranty paperwork and the receipt for the battery and asked where we should go from here. He got a bit agitated and told me that he would NOT honor the warranty because I hadn’t purchased the battery from him. He said that Interstate wouldn’t reimburse him because I didn’t buy from him. I didn’t want to argue, especially since we didn’t actually get a diagnostic on my battery. So I asked him if he could charge it and we could see what was wrong. He said that he would test a battery for free for anyone. But nothing more. So, I asked how long would it take (20-30 mins), what would it cost for him to charge and re-test. He told me that he wouldn’t do it now because he was going to take his lunch, and so was his co-worker who came up during our conversation. He said that he would do it if I came back at 2, and it wasn’t quite noon yet. I left, thankfully my car started, and called Interstate Batteries.The warranty is a nationwide warranty. He was absolutely supposed to honor the warranty, which in my circumstance is 45% of the part (that Interstate would have reimbursed him for), and I will be paying for 65% of the battery and all labor charges. But since he refused to even look at my paperwork, he didn’t know. I was put in touch with the local distributor for Interstate and they recommended another one of their warranty holders. He even checked to make sure the place he was sending me to had the battery in stock.Ultimately, Good Guys refused to honor a national warranty for a product they sell and wouldn’t even charge my battery when I offered to pay for it and was physically in their shop with no other customers. Not Good Guys!

Ha
Review №6

Would not honor their free smog retest which they promised over phone.

Br
Review №7

Had a smog check completed here. Price was reasonable. No weird smog fix fees or other shady business. Just straightforward service. Would come back for very minor service, but take my car elsewhere for more substantial work.

Bi
Review №8

I have an older BMW that has had both engine and extensive suspension work done here. I always feel like Im getting told the truth, getting a fair shake, and that my car is in competent hands. I recommend.

Da
Review №9

Great to work with. Friendly and professional. Smog check was painless and fast. Thanks,

Va
Review №10

Great service, did smog check: quick and professional.

wa
Review №11

Good guys is the opposite of what this business actually practices! Self centered and rude. Not helpfull at all unless you are willing to pay exorbitant amounts for small tasks like changing a light bulb.

Information
2 Photos
11 Comments
4 Rating
  • Address:31521 Santa Margarita Pkwy, Rancho Santa Margarita, CA 92688, United States
  • Phone:+1 949-264-6878
Categories
  • Auto electrical service
  • Auto repair shop
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Car inspection station
  • Car service
  • Oil change service
  • Smog inspection station
  • Transmission shop
Working hours
  • Monday:8am–6pm
  • Tuesday:8am–6pm
  • Wednesday:8am–6pm
  • Thursday:8am–6pm
  • Friday:8am–4pm
  • Saturday:Closed
  • Sunday:8am–6pm
Accessibility
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Toilets:Yes
Planning
  • LGBTQ-friendly:Yes
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