Wow. Where do I start? James the superviser was great he went above and beyond in every step of the way explaining me and helping me out with every and any question I had. Benito is a great and fast worker and also super clean. You guys are really lucky to have someone as Benito to work for you. Both where super friendly and made everything as comfortable for me and my family, and I really appreciate that. I really hope that no one goes to any circumstances that need a restoration company but if you do Servpro and this team is really who you need. They are fast and friendly and thats who you need in times like that. Thank you guys. 👍

If-- Heaven Forbid -- disaster strikes in the form of a flood, the ONLY crew you want on the job is SERVPRO of East Poway/Ramona! James Harte is an expert in his field, & extremely meticulous. Due to my asthma & other health issues, I was not allowed on the job (I had to move out for the extensive remediation) unless I wore a full hazmat suit & respirator....Turns out I didnt need one, as James was great at documenting his work with pictures, videos and text messages. I knew he was the person to save my home when I met him, he has such passion to examine your home in a CSI-esque way that (almost) recreates what transpired form the flood! It was fascinating to observe...My condo has 4 levels so regrettably the water that flooded my upstairs hallway affected both bedrooms, the small bathroom, ALL the stairs, the dining room (which was underneath the w/d>, the living room, & the garage. Several other Mold Remediators had come out with drying equipment, one company wanted to keep their $$$$ equipment there endlessly to rake in obscene amounts of money from my insurance company. Another one promised me that his two dehumidifiers would completely suck out ALL the moisture -- from everywhere!...One stopped working an hour later, & the 2nd one leaked in my flooded hallway & I had to unplug it!I had a horrible first insurance agent on the case initially, who ordered the $$$$ drying equipment out from the third company, & essentially threw up every obstacle imaginable to prevent me from getting my home properly fixed. Regrettably I was woefully underinsured in my ALE (make sure you have enough to live for 6-12 months to pay for *two* household expenses in the event of a flood or fire!), so my anxiety level was soaring as my place was literally sitting empty (with certain areas still wet, & with live mold spores growing :/ for 3 weeks after I moved out! Because of the impossible situation with the first insurance agent, I started contacting Public Adjusters for help (I had never heard of them, they help maximize your insurance policy for a fee). Luckily the one I had the best feeling about brought James to my home; he was in the middle of fixing fire damage to a property, but luckily he had time to accept my job later that week! I had warned him that my insurance agent was extremely difficult he said he wasnt going to let some paper pusher tell him what to do. Fortuitously, my efforts to garner a better insurance agent via the VP of the company proved successful, & the day that James agreed to take the job, I was assigned to a stellar, seasoned agent! They made a great team, & she was as impressed with James & his crew as I was!SERVPRO of East Poway / Ramona saved my home from a huge mess of water damage & mold...They gave me hope! Several walls were taken to the studs; James detected moisture in places that the other vendors literally didnt even inspect . Benito won Technician of the Year; the whole crew was great! On my walkthru with James when their work was complete, my home had never smelled cleaner nor fresher in my life! I saw something I didnt recognize on the wood where one of the walls was removed; I asked nervously Was that part missed?! James calmly responded that that was lumber sap! That is how *healthy* my home was, thanks to him & his crew!My only regret is that they are not full service; I naively thought the repairs & build back would go as seamlessly as Servpros work . I learned the hard way how unscrupulous (most) Restoration companies are; just know if you have to use one that you will *not* get the attention to detail, precision, ethics, customer service, Supervision that James & his crew devote to every job they take on! If you are lucky that James is available to accept your job, you can rest assured you made the best decision possible to save your home. Julie is extremely sweet & responsive to emails as well!

Nice people, but the pricing was absolutely outrageous. I ended up using a certified and licensed treatment company and the total bill was less than 3% of what Servpro quoted me and actually less than their $150 fee which they charge just to come check out the situation (and they demanded immediate payment while they were still there and insisted I have to pay right now while they are present. very awkward situation which I have never encountered before)

Lets face it, if you are needing the services provided by SERVPRO of East Poway / Ramona you are already having a terrible if not catastrophic day. If you have to make the call you need a company that is on the way, able to help, can explain the process, will work with your insurance company all while helping you sort out a very bad event. SERVPRO of East Poway and Ramona is the company you want to call. I had a fire sprinkler line break in the attic and while I was home to address the water right away there was water everywhere before I could get the water turned off.I called James Harte at SERVPRO East Poway / Ramona and things began getting better. He arrived within a short time frame, assessed the situation mobilized a team of people to help get the equipment and resources he needed to manage the incident. James and his team were on time every day. They stayed in contact, kept me up to speed on the process, the science of their process, and made sure that I was completely informed about what was happening.James assigned Benito to manage the incident. Benito ensured the water was drying appropriately, he checked tirelessly to ensure everything was dry. He did not remove equipment or stop inspecting until he was certain everything was completely dry. Benito ended up having to remove the ceiling in a room, and a couple of small segments of drywall. His work was quick, efficient, and very clean. Everything they did to remedy the water issue at the house was top notch. They did everything that needed to be done. When Benito was removing his equipment he cleaned the floors, the wash room, the tub, everything was spotless.The only words I can use to describe the experience with SERVPRO East Poway / Ramona would be Professional Excellence. I would 100% recommend this organization to assist you with your emergency needs. I pray you never need them; however, if you do SERPRO East Poway / Ramona will be there and they will take great care of you.

Jim was very responsive and detailed on the phone and walked me through every step of the way. Benito was the best and hardest worker on site and helped explain to me everything so I understood what exactly he was doing. I greatly commend these guys and would 100% recommend them to anyone in need.

They showed up when they were supposed to and was very responsive with me on what I should do, very great!

Ive been dealing with Benito and he has exceeded my expectations. He is professional, competent, friendly and overall a pleasure to work with.

Benito is the best!

Great people