They were suppose to fix a few small things like a small hole in the pocket of my fur. They sewed it so closed that a child can barely get their hands in it. I dont think it was stored properly. The fur looks really bad. I would rather drive all the way to NY to get to a business with more experience. It really looks as if they intentionally ruined it. They kept asking me to trade in trying to degrade my coat which looked fairly new before I brought it there. If you love your fine furs find another place

They picked up my fur at an Greenville, NC location which was convenient, plus they called to remind of pick up dates and time. The customer service from the young man was very good and professional. I was very pleased with the care and cleaning of my coat.

CAUTION:For those who are looking to have an older coat repaired, I would not suggest this store.-scroll to bottom to skip the details---Relevant Backstory--Not too long ago, I received a fur coat from my grandmother, it was the last Christmas present my grandfather had given her before succumbing to a sudden horrific onslaught of medical problems and passing away shortly before I was born. After he died, my grandmother put the coat into storage until I was old enough to wear it.I recently wore this coat for the first time, and it was amazing. Unfortunately I was only able to wear it a couple times before a seam in the fur ripped. Obviously I was distraught. I planned a day trip up to Raleigh in order to take it to Douglas Furs (I live a couple hours away and this was the closest furrier).One of the associates took a look at it & stated that due to its age it could not be repaired and needed to be thrown away. After getting into the car and crying over how I was going to have to break the news to my grandmother, I contacted a taxidermist in a hail mary attempt to save whatever I could. She looked over the coat and repaired it in a single afternoon.Heres what I learned:1) even though the coat was old, it wasnt shedding (meaning the fur still had some integrity)2) due to my small size & the somewhat oversized nature of the coat, I would be able to wear it without causing too much stress on the seams3) the rip was on the seam in the shoulder, which is a high stress area & is normal in older coatsShe was also able to give me some more detailed information on the condition of the coat, as well as make some suggestions to prolong its life. I will definitely go back to craft the remaining fur into a keepsake when the coat finally does fall apart. The coat is still delicate due to its antiquity but I would expect nothing less from a 18+ year old coat. Thats the price you pay for vintage.tldr: douglas fur told me to throw the coat away, a taxidermist saved it & told me to write a scathing review, I settled for this

Customer service fit for a Queen and/or King! Friendly staff ready to answer any question(s) while you try on furs for days!! So many choices available that its impossible not to find your favorite fur & fall in love. Great place to purchase or layaway your next fur coat & accessories!!!

I can’t believe someone rated 1 star just to be mean since they do not believe in utilizing fur. So here is 5 stars.

Trusted place that does take care of my coat every year

I recently inherited a couple of mink coats from my grandmother and was unsure what to do with them and who to go to for advice. A friend of the family recommended I take them to Hertzberg Furs in Raleigh, NC. and I can honestly say that they are a world-class furrier. I was thrilled with the service and advise they gave me. Robert was kind enough to spend a great deal of time talking with me about my options. After working with him today, I can say that he is a true expert in his field. He patiently and thoughtfully listened to my ideas and concerns and gave me excellent, sound advise.

For many years my family have used Hertzberg furs, purchasing, storing, etc. I inherited a full length coat and gave the coat to Hertzberg to sell. They did sell the coat in July of 2017. Since then the store has been turned over to Douglas furs. I have an invoice showing it was sold and partial payment to be made to me. I have called Douglas numerous times and they keep saying they will get back to me. I have not heard back from anyone. I would not recommend Douglas Furs for their customer service is not to be trusted. I assume a law suit may be the only option at this time.

I work there