I have been without a kitchen floor for almost two months following a leak and I cannot get anyone to call me back and tell me when this work will be finished. I have called regularly to check in, sent emails and had my husband call all with no response. I am severely disappointed in my experience and cannot recommend anyone do business with this location. I will be filing a complaint with the Better Business Bureau as well as finding someone else who wants to work to come put tile in my kitchen.

Sergio and Patrick and Bryan were great to work with. Kelly one of the co-owners picked up the call on a Sunday afternoon immediately jumped into action and had a team at my house in 45 minutes. I had just had a pipe burst in my upstairs and water was everywhere. Kelly guided me on what to do and kept me calm. They were there so fast and jumped into action. I appreciated their professionalism and they did a great job on the drying of our home. I would highly recommend that team again. If I could give more than 5 stars I would. Thank you!

Patrick and team have been excellent from the very beginning of our water damage project. They are quick, knowledgeable, friendly, professional, and truly care about correcting our problems. Their seamless process with my insurance company has made a very stressful time much easier. Not only was the quality of work excellent, they also went above and beyond by putting down plastic to keep my house clean, staying late to ensure things are done properly, and allowing me to give my input on the state of things like wet insulation. They have been prompt and kept me in the loop with every fine detail. I highly recommend them for your restoration needs.

Servpro was recommended by our insurance company when our hot water heater leaked. They were quick to respond, efficient, and informative about the cleanup. The renovation was completed ahead of schedule. As with any project there were some blips, but they were quickly addressed. All contractors and subcontractors were professional and a pleasure to work with!

I received a water loss in my home. I sent in a request to ServPro late that night, and I received a call only a few hours after I replaced the request. The response was quick, and their crew arrived the next day to start the water mitigation process. After the mitigation process was complete, some time passed with insurance, then they came back to do the reconstruction process. The reconstruction process took only one day and it looks as though the water damage never happened. Thank you for your work and timely response.

Great team to work with. Sergio was extremely communicative and did a fantastic job making sure all areas were dry quickly!!! I would definitely recommend to anyone who needs fast and thorough water remediation!

Had damage from a water pipe break which required removal, remediation and reconstruction including replacement of a hardwood floor.I cannot say enough good about the promptness, professionalism and expertise of all the crews, staff and management of SERVPRO of SW Raleigh/Holly Springs. They assessed, managed and performed the total process in a manner that exceeded all my expectations...including dealing with the insurance company.I highly recommend them and would use them again if need arises.

Called on a Friday evening/after hours. Kelly immediately returned my call w/in seconds he & I both seemed comfortable in our conversation. He was understanding very professional & all the while I could hear the smile in his voice. Kelly provided me with all the info I needed to understand their process as well as allowed me to be perfectly honest about my situation. I would recommend Kelly/Servpro without question based solely on our 1st conversation.

Obviously having water damage is not a pleasant experience but the Serv. Pro team members Sergio and Thomas’ professionalism and competence helped to ease the stress. Their competence was obvious and comforting, we felt we were in good hands with them.

ServPro of Southwest Raleigh exceeded our expectations. They responded on a Friday afternoon to a request for office sanitization and had a crew arrive at 8:00 Saturday morning. The crew was prompt, professional, and got the job complete in less time than expected. Highly recommend this branch.

These guys were awesome. Always on time, knowledgeable and just really nice guys. Highly recommend.

Sergio did a great job he was very professional and knowledgeable. Would definitely use again.

Pat and Thomas were fabulous moving my furniture plus fan setup and containment areas to dry floors and walls from water damage.

I would not recommend this servpro, there management is horrible. I work there trust me not people you want to do business with

Very courteous team members.

I was presently surprised by the response time and very much appreciate the teams professionalism while onsite.

TERRIBLE CUSTOMER SERVICE.