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New Direction Family Law
1620 Hillsborough St #200, Raleigh, NC 27605, United States
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New Direction Family Law

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Jo
Review №1

I went to New Direction Family Law for a Prenup. Everything went smoothly from the initial phone call to final documents. The staff was very friendly, helpful, and responsive to all questions and concerns.

La
Review №2

Going through a divorce was exhausting, heart breaking, and draining (personally and financially) but with the expert guidance of Ms. Stephenson i knew I was in great hands. Thankfully, New Direction Family Law and all of their associates provided safety, care, and were incredibly attentive to my needs and concerns. Fizzy was such an amazing advocate and communicated with me regularly. They all do a great job in explaining the process, sharing options, and describing in regular plain-speak what to expect. I can’t speak more highly of this organization and their commitment to their clients. Divorce is hard but it won’t break you if you have the right lawyer to guide you through the process and take control of a tough situation.

Ka
Review №3

My husband contacted NDFL a little over a year ago for a consultation with Carly Baker regarding child custody and visitation with his son. We live out of state in WV, and his child lives in Raleigh with his mother, so obviously good communication was very important to us as it just wasnt as easy for us to come into the office and do in person meetings. We immediately liked Carly very much, and felt she was very straightforward and practical, but also optimistic about my husbands case, and we got the impression from the beggining that the entire office was going to be efficient and very easy to work with. He had a few other consultations, but no one else made as big of an impression on him. He chose to retain Carly. From the get go it was very clear he had made the right choice. Carly was steady and reliable, while also being willing to be bold, and truly caring about his cases outcome, and his and his sons relationship. She and her paralegal Rosa had extremely good communication with us, we were never left in Limbo wondering what was happening, they were always prompt with not only responding to my husband, but also with communicating with opposing council. When Carly accepted an offer from another law firm, our case was transfered to Chris Hicks, and again, we had another great experience with Chris and Rosa. We were concerned about switching lawyers in the middle of the case, but they both did their best make the transition smooth. We also felt that both of our lawyers and their paralegal Rosa honestly cared about where and how our funds were being spent, and they did everything they could to give us the best value for what we paid them. From having Rosa prepare as much as possible to save on the hourly fee, to being straightforward with us as to what actions made the most financial sense while still being aggressive with his case, we always felt their billing was very fair. The entire firm, from the receptionists all the way up to the lawyers were always on top of their game and so nice and receptive. Both my husband and I are incredibly thankful that he had this law firm on his side, and we would recommend them and both lawyers to anyone needing a family lawyer in NC.

Ro
Review №4

Chris Hicks was fantastic to work with! He was always responding quickly to all requests, which is a rare find with lawyers. He also had excellent turn around time with writing up legal motions, and all things were very well written and detailed. He was on time and ready for court proceedings, and seemed to have a good rapport with the judge - a very valuable thing when trying to have a case go your way.Id highly recommend working with him if you ever are in need of a solid family law lawyer.

Lu
Review №5

New Direction Family Law was very good to me. They helped me and just like family ! If you need Great people to get things done, look no further ! When I first met with Sarah Hink, I knew she was going to fight for my family and take no as an option. Sarah and Carrie were very responsive and professional ! Thank you for being truly the best ! I recommended to family & friends and would use them again.

Ta
Review №6

Waste of money. I was looking forward to the consult all for nothing. I left with the same information I came with.

Je
Review №7

Divorce is tough, and unless you have no assets, no debt or liabilities, no children, etc., you need a good lawyer. I believe I found one in Sarah Hink at New Direction Family Law. Sarah was excellent at guiding me through and explaining the processes and steps that needed to be taken to obtain the divorce. I have recommended her already to a friend who was in much the same circumstances as I was. I would recommend her again.

To
Review №8

When I came across New Direction Family Law, I knew that Id found my team! I didnt even need to look anywhere else! From my first meeting with Sarah Hink, I felt reassured that they knew what needed to be done in my case. Sarah and Carrie were very responsive and professional! I truly enjoyed working with both of these ladies and their team at New Direction Family Law! Thank you guys again for being amazing!

sh
Review №9

Sarah Hink, Carrie Parker, Jennifer Bordeaux, and Chyna are always welcoming and responsive. Going through a divorce is never easy but New Direction Family Law cares about their clients not the bottom line. I always felt supported by all staff. Their knowledge and professionalism is top notch. Highly recommend New Direction Family Law.

va
Review №10

I worked with Sarah and Carrie and couldnt have had a better experience, they were responsive and well prepared. I felt prepared going into court with them on my side!

Ca
Review №11

Like many, I never thought I would be in the position to seek counsel for separation. Beyond the amazing website, the free resources available regarding separation, the up-to-date posts on the business facebook page and the extremely competitive consultation fee, Attorney Elizabeth Stephenson is extremely professional and gave me a sense of comfort as I tread upon new waters.One thing I notice is that due to her two decades of experience, she gives advice as to what is necessary for your case. There were things that I thought might help my case, but Attorney Stephenson and her team (especially, Felicity Little) made sure that I understood the goal is to build a strong case toward the verdict I wanted and not just to be heard in the court room. During our consultation, Elizabeth let me know this new normal is tough and the reality. But she also shared that she would provide me with the best representation.In preparation for the custody hearing, she was honest about what to expect but thanks to her professionalism and legal expertise, I left the court room happy. Well, I have been more than happy. It was a release of stress and anxiety that was being forced on me and my girls.Again, Attorney Stephenson is the best attorney for your needs. I will continue to share her contact with friends and am so thankful for having a team that works as hard as I thought they should and then some. Returning calls and emails is never an issue and Ill say that the consultation fee wasnt just a payment - it was an investment into my future. And for that, I am eternally grateful.

Ja
Review №12

They were very helpful & very eager to get me justice. I will be working with them after the holidays. They honestly care unlike my lawyer before who just want to drain my bank acct. Carly explained things to that my other lawyer did NOT. She came up with a plan & Im looking forward to excuting that plan in Jan.

An
Review №13

Very professional and friendly practice. They helped us getting temporary custody of our grand child and where with us every step of the way. I would highly recommend Sarah and her team. I was told she has not yet lost any of her cases and she didnt this time either. Any of my questions or concerns have been quickly addressed each time I had to reach out. The entire process is handled with respect and they do understand that having to deal with custody issues is a sensitive subject.

Ma
Review №14

They got the job done but sloppily. I had to call them to get an update on my service after two weeks when I was told that they would have it done in a week. Never got any replies to the emails I sent them and I had to call them twice to get back my refund check. The refund check came back with no mention of services breakdown to justify such a small refund.

pa
Review №15

My husband & I needed to file for emergency custody of our grandchildren. We were not sure who to turn too or how to even proceed with such a situation. We are so BLESSED to have found Sarah Hink! Sarah filed for an emergency custody order, we had our grandchildren back in our arms safe and sound the same day! I have witnessed first hand how Sarah handles herself in the courtroom & I have to say, we hired the BEST! Whenever I have needed to speak with Sarah, she has been available or has always promptly returned my call. She has even given me her personal cell phone number if I needed to speak to her. So, if you are looking for a Lawyer that is caring & compassionate to what you are going through, look no further. Sarah is the one for you!! In my opinion she has gone above and beyond to get the job done! I wouldnt want anyone else to represent us! Thank you so much Sarah for helping keep our grandchildren safe!!

Ja
Review №16

Elizabeth and the staff did an absolutely amazing job. We’re so grateful for them and what they did for us during our adoption process. Can’t possibly thank and recommend them enough!

Tr
Review №17

I worked with Elizabeth and her team. While Fizzy was great. Elizabeth was not prepared and couldn’t remember simple details and facts about my case. After she lost my case, I reached out to see what out next steps would be and got no response until I said I didn’t want to work with her anymore. I would have been satisfied, win or lose, had I felt she was genuinely invested in me as a client.

Ad
Review №18

My case was handled with the highest level of professionalism, care, and confidence! Working through this process, it felt as if the weight was lifted from me and they carried it for me. Carly was very strategic and carefully walked me through the process. I could NOT have gone through this ordeal without them...well, I could have but it would have been a lot messier and definitely more painful. :-)

As
Review №19

I worked with Elizabeth and fizzy..the new direction team are by far the best attorneys I have ever had. They genuinely care and they work hard to make sure you are taken care of. When you go in to talk to them they don’t try and rush you, they really take the time listen to you. I couldn’t be happier with my experience at new direction and I will never go anywhere else! Elizabeth Stephenson is the best! I highly recommend her!!

Ga
Review №20

Sarah is amazing!!! I am so thankful I was able to find her during what I would consider a very difficult and uncertain time in my life. The first meeting I had with Sarah she put my mind at ease as she demonstrated her compassion, understanding and willingness to gain a positive outcome for me. I cant list enough accolades for Sarah, but she TRULY has been a guiding light in a very dark period for me. Thank you-Thank you-Thank you

Br
Review №21

Elizabeth is a fantastic lawyer! She along with her team made a very stressful time in my divorce as easy as they could and walked me through every step in the process. Elizabeth and her team also sat down and listened to every concern I had and went above and beyond to exceed my expectations of having them represent me. I would certainly recommend them to anyone who is in need of legal services as their knowledge and true concern and care for their clients was second to none and I have seen this fist hand! Thank you Elizabeth to you and your team!

Je
Review №22

The entire team at New Direction Family Law brings such a compassionate side to family law. They truly care about their clients and it shows from the time you walk in for a consultation continuing throughout court hearings and beyond. I’ll be sending anyone I know and love to New Direction.

Cl
Review №23

Elizabeth is a fantastic lawyer. Her advice is always based on what is best for you and your children. She is a highly skilled litigator who is detail oriented but always remembers the big picture of your case. I cant imaging going through my divorce without Elizabeth as my lawyer. I highly recommend her.

Ri
Review №24

Elizabeths approach to family law is refreshing. Not only does she work aggressively for the best legal outcome for her clients; she also embraces the fact that her clients are going through one of the toughest times in their lives and seeks to empower them to move forward in a positive and healthy way. I have and will continue to recommend her to anyone needing a great family law attorney.

Li
Review №25

My husband and I worked with Carly and the whole crew for a termination of my ex’s rights as he is a dead beat and we were so happy with them! We tried another attorney before them and they were terrible...don’t make the same mistake we did, just go with New Direction and you will be fine!

Ma
Review №26

Sarah was wonderful and knowledgeable. She made me feel at ease immediately. The front desk staff was helpful and prompt. I really appreciated all of the little steps they took to make my visit go smoothly.

Ch
Review №27

I never knew law firms like this existed. When I went through my divorce, I didnt have a legal team behind me, and I wish I would have. Going through a divorce, changes your life and is so tough with children. Having the right legal advice and support system can make all the difference. New Direction Family Law is definitely that difference.

Ch
Review №28

Had a great initial consult at New Direction Family Law. They do an excellent job giving you information, advice, and options ... even when those options involve ways to save money and not hire them. Great law firm with integrity and compassion!

Ah
Review №29

Extremely poor representation. Stretched paper thin and unable to properly serve her clients. Do yourself a favor and find a qualified attorney. Youll lose the shirt on your back with Elizabeth while her paralegal, Fizzy, convinces you that everything is fine

We
Review №30

What a great family law firm! New Direction does more than simply represent their clients, they place value on helping them move forward in their lives. I highly recommend Elizabeth and her exceptional team.

Ke
Review №31

I just received a very unprofessional and sarcastic call from this law firm. They were pressuring me to release them from an on-going case. When I started asking questions the lady became angry and short with me. When I asked for time to consult with my attorney the lady started talking down to me and told me that they had to submit a response now. I told them I do not consent to the release because I’m unaware of my rights. Ultimately the lady said very sarcastically for me to “Have a NICE DAY!” and immediately hung up on me.Not sure what kind of operation this law firm is running but it’s not customer service focused. They could have taken a few minutes to discuss my concerns and the outcome would have possibly been different. The overall lack of professionalism and apparent foresight to remedy this before having an immediate need today is not something I should be burdened with.

Ke
Review №32

I worked with Elizabeth and Fizzy. What a team, they are always on top of what is best for the client whether we actually understand what is going on or not. They are very patient and explain the processes you will be going thru and always have time to lend a listening ear. It is a very tough time for their clients, and they understand you will have questions and you will be upset during these hearings. It was such a pleasure every time I called, if I called upset, they always calmed me down. They made a very tough situation in my life as easy as it could’ve possibly gone. They really have your best interests in mind, they know the law and are there to help.I can’t forget their office staff as well. Ms. Kelsi and Ms. Jennifer were always a pleasure to talk with, and my messages always were returned within a reasonable amount of time. I often thought how can a office staff that deals with crabby people daily (I wasn’t the easiest customer) going thru divorce or custody issues always be in a great mood ? Yet they are. I would recommend New Direction Family Law to anyone that needs the best firm in the triangle area.

El
Review №33

I highly recommend Elizabeth and her all-star team. They are true professionals, highly knowledgeable, courteous, welcoming, discreet, hardworking, and really care about their clients. You will not be disappointed with their efforts and results. Thank you for all you do!

Ca
Review №34

Elizabeth and her team at New Direction Family Law are truly amazing. They truly care about helping their clients through one of the hardest times of their life. Elizabeth is very compassionate and goes above and beyond to help her clients.

Ti
Review №35

Sarah is a wonderful attorney and I would not trust the future of my family with any other attorney or firm. I highly recommend going to this firm for any legal matters, they will always go the extra mile for you and your family.

Em
Review №36

Elizabeth Stephenson has been my go-to attorney since 2008. I cannot recommend Elizabeth highly enough to anyone needing an attorney. 5 stars are not enough! I went to Elizabeth initially because of her experience and stayed with her because I found that she is a person who genuinely cares about her clients. I never felt like I was just an anonymous case to be nickeled and dimed to death and I find that to be rare in attorneys. As her client, I always felt that my case was a top priority to her, even when it was a small matter. She always communicated with me in a timely manner and always communicated with me herself, without going through an assistant. Regardless of the matter at hand, I had real peace of mind knowing that Elizabeth was my advocate.

Je
Review №37

Fizzy is a great person which only adds to her strengths as a paralegal. She’s sensitive to what your family is going through and uses her personal and professional experience to help you with your case and find the light at the end of the tunnel.

Ki
Review №38

If you have to go through a divorce, you want the New Direction team protecting you and your family’s rights. Genuine resources for support and great legal representation.

La
Review №39

Sarah and Fizz are the best! Would definitely recommend for anyone in the area. 👍🏽

Ju
Review №40

Excellent family law firm. I highly recommend anyone to New Direction Family Law. Sarah Hink and her colleagues have helped me 2 previous times this year and their hard work was top quality. They care sincerely about their clients and their needs.I truly appreciate them. Thank you New Direction Law and especially Sarah Hink.

Do
Review №41

Elizabeth and the New Direction Team are professional and knowledgeable in family law. They supported me through a very difficult time.

Ca
Review №42

This is a fabulous FIRM, the team is knowledgeable, efficient and caring. I highly recommend them in the tough times.

Ti
Review №43

They care about families and the safety and wellbeing of children. They provide a comfortable setting to disscuss serious and uncomfortable situations. They get the job done. Would highly recommend them to anyone needing help with family law.

Ke
Review №44

Family Law and the people that have dedicated their lifes work to such an unusual cause, absolutely amazes me. No one can appreciate having a good team to back you through such an unfortunate time in your life unless you are unlucky enough to live it for yourself. Hats off to everyone at this firm as they have stuck by my side no matter the cost, the endless emails, the endless drama, the endless questions and emotions. I could not imagine taking this journey with anyone else by my side besides NDFL. Their endless pursuit in acquiring what little happiness is gained by taking the steps to repair your broken soul through this unfortunate process leaves me almost speechless. I strongly believe their is never a winning team with the final outcome for you, your spouse or your children.NDFL assists with continuing education through informational emails, moral support and one-hell-of a tenacious attitude. I do not wish this experience on my worst enemy but if you have to take this life journey, I HIGHLY RECOMMEND letting NDFL take the wheel and guide you down this bumpy road. Take it from me, it will get better! I never felt so down before in my life and without NDFL I have no idea where my kids and I would be today. They have found away to lift my spirits and show me the light at the end of the tunnel, no matter the cost. I am and will be forever in debt to Sarah, Fizzy, Kelsi, Carrie and Jennifer for standing by emotional craze I call life. God bless each and everyone of you!Good things happen to good people, be patient and let them drive you to a better life. Here is to my new journey, all thanks to New Direction Family and Law.WE COULD NOT HAVE DONE IT WITHOUT YOU!!!

Je
Review №45

Very friendly and knowledgeable of nc family law

Jo
Review №46

So far so good.

Da
Review №47

Amazing

Gu
Review №48

Tremendous

Information
31 Photos
48 Comments
4.7 Rating
  • Address:1620 Hillsborough St #200, Raleigh, NC 27605, United States
  • Site:http://newdirectionfamilylaw.com/
  • Phone:+1 919-551-3330
Categories
  • Family law attorney
  • Divorce lawyer
  • Divorce service
  • Law firm
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8:30am–5pm
  • Thursday:8:30am–5pm
  • Friday:8:30am–5pm
  • Saturday:Closed
  • Sunday:Closed
From the business
  • Identifies as women-led:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Amenities
  • Toilets:Yes
Planning
  • Appointments recommended:Yes
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