Edit: I came back again the day after, they actually made a line for people picking up. Appreciate the improvement.What’s the point of pre-ordering if I have to wait in line forever with the people who are here to look around?? Why isn’t there a pick up and go line? Terrible waste of time.

Overall the employees are pretty helpful. Then you have one curly haired, spray tanned girl that thinks Covid and masks are a excellent reason to be rude to customers. Probably not returning. I’ll order online.

We live 2.5 hours away form the store and was forced to make an appointment, online! We had a road incident and was going to be 20 minutes late. We tried to notify store of our dilemma but to no avail. Forced to go back onto the web site to reschedule our appointment. We were pushed back 2 hrs. We arrived at store exactly 20 min after our schedule appointment and was met by the most ill mannered person I have ever encountered in a retail store. When we attempted to exchange names and ask for some accommodation he never spoke but lifted his name tag up towards our face and that was how he greeted us. I could see that his name was Tim and he refused to wait on us within our 1 hour scheduled appointment window but keep in mind he was doing nothing at the time. The store environment and culture is toxic. I recommend shopping at another store if you are caucasian and must have Apple. With a stock share price trading at $750 a share they have the freedom to conduct business in that manner. Its amazing to me that Apple does not pay their sales associates commission what a horrible company and business model.

Because it’s always busy, you need to schedule an appointment in order to be seen. However, you can always walk in the store and browse around and look at what Apple has to offer. I recently got the iPhone 12 due to a special that my network carrier was promoting. The gentleman with whom I worked was polite, patient and very knowledgeable. It turned out I needed to go to the AT&T store, but the folks at this Apple store were more than willing to assist me and point me in the right direction. Would recommend. The only downside, as stated at the beginning, is that it is always super busy. When I say always, I do mean always. Apple products continue to be in demand! 10/10, no complaints here.

Great experience at crab tree mall. Once we found somebody to help us, we were able to get our apple products ordered. We were told we could come pick the items up once we got an email saying they were ready. To our surprise, our products were ready before we even left the store. Great experience! Our salesperson was super friendly and helpful. He answered all our questions and showed us prices differences between products and discounts. We definitely will be back to this store when it’s time to order our next apple products.

My AirPods had an issue and the apple support app directed me to the store. I made a reservation with the Genius Bar. I arrived 10 minutes early and got in line. I was take back at exactly 11:40, my appointment time!They replaced my AirPods on the spot. Patrick helped me and has great customer service.

Worst experience… I was there to exchange the IPhone SE, which I got on September 6th, as it’s screen was not working properly. When we used the phone, it seems like it has some glitches and doesn’t slide smoothly, and sometime we are not able to tap on the app we wanted.And guy over there at the entrance tried to use the phone and said, “I don’t see it’s not working properly, it’s working fine.”I am like, it works but it’s not smooth like my iPhone X, which I got in 2017. Then he said, “ya this is because both of these phone have different technologies built-in.”Well then latest iPhone SE should have better technologies built-in.He scheduled us for Genius Bar for next week.Just worst experience. We didn’t go there just to exchange the phone after 2 weeks. Just don’t think that we have ample time to come to your store and waste everyone’s time.We been using Apple products since 2010, when we say we have some issue, please take it seriously.

Knowledgeable staff, professional, and friendly. Was able to fix (replace) my AirPods Pro that have been squeaking. They ran two tests, found out that it failed the hardware test, and gave me new AirPods.

Customer service sucks. had an appointment and waited forever for anyone to come help. there were probably a dozen employees standing around talking to each other. the loaner phone I was given was damaged, but I had to pay for it when I returned it. Apple just tries to squeeze money out of people every way they can. the employees dont know anything about what theyre doing. better off going to a cell phone repair shop.

They refused to help me. I just wanted to buy a new cell phone. Spoke to two people. The second (manager I presume?) was a little smug bad customer service. 5-7 other Apple employees were just standing around chatting etc. doing nothing (trust me) aka “checking people in” I was told. They told me to go to ATT because I didn’t have an appointment.Sucks!

Awesome mall, clean, modern and great stores. Food court had great selection and was clean. Was a great place to go and walk around out of the heat.

I love Apple products, but this store brings shame to the Apple brand. I have literally experienced an issue every single time I’ve been in this store. Most recently, I scheduled an appointment online to have my cracked iPhone screen repaired. I arrived early for my appointment, was checked in, and the technician I was working with confirmed that the screen needed repair (or doesn’t take an advanced degree to know there’s a cracked screen). He then proceeded to tell me that they had met their quota for repairs for the day and I need to reschedule and come back another day. That is not OK. For starters, if there is a reason they are behind and unable continue with repairs for the day, customers scheduled for repair appointments should be contacted and informed. It is completely unreasonable to think customers should drive out of their way to the store, only to be told to try again another day with another appointment. The manager on duty’s name was David Weaver. He was callous, rude, and lacked the skills necessary to succeed in management. He saw no problem with turning customers away with schedule appointments and telling them to come back another day. He refused to provide any information regarding who his supervisor was or when someone with higher authority would be in store. He even made a comment that, even though “screen repair” is selected when the appointment is made, that this “means nothing” and they need to confirm that’s actually what’s wrong. I have since confirmed with Apple that the store was not following policy. Apple has informed me that a scheduled appointment should be honored. I honestly believe they just wanted to get out the door at 7 PM when the store closed and not be stuck because they still had work to do. This is the equivalent of a restaurant closing down the kitchen early and not serving customers to avoid having to clean after closing. I have escalated this issue to higher ups within the triangle, corporate, and the better business bureau. I refuse to continue making appointments only to be turned away because they “don’t have time” to complete the repairs. That is absolutely ridiculous.

You can’t really rate a store you’re not allowed into. I’m sure they’re selling everything advertised, but you have to now have an appointment to get in.That said, the store is as clean and crisp as ever. Employees are now plentiful given the reduced clientele (1:1 today). But not being able to browse obviates the need for a mall storefront.

New product looks great!

Don’t go to this Apple store unless you want to wait 1 hour plus even if you have an appt. Staff don’t honor appt times. They either need to lessen the number of appointments or change their process.

I have Samsung Items to But Love the Apple Echo system. Everything just works.

Went Sunday afternoon. Nice place but busy. If you go to the Apple store it was really busy.

Like any mall Im outta there before it gets late. Go early, food court is good, all in all way better than triangle town projects.

I had cracked my back camera and went to go get it fixed they were very nice but I payed a LOT of money to get it fixed and I’m a broke college student so when I come home to set my phone up I get a notification that I have no SIM card I was absolutely furious. I spent my last paycheck i was going to get this summer on fixing my phone only for them to Forget to put my SIM card back and now after spending so much money to get my phone fixed I have to spend more money because they lost my SIM card.

Nice to have an Apple store nearby. Very busy place and can get overwhelming with the crowd. Best part is the staff are very polite, courteous and super helpful

I had a bad experience at both locations, Crabtree and Southpoint. Southpoint serviced my phone, and afterwards it was saying no service. No one bothered to tell me i needed to go to my carrier and have them reset my network settings. So i was under the impression that they had done something wrong with the service. My phone worked fine before the service. Went into crabtree location the following day for my appointment. To try to fix the network problem, “Javi” the genius bar person was great up until, he gave me runarounds about my issue and basically didn’t want to resolve the issue. I requested the manager and she handled the situation correctly. But i will never go back to either location.

They’re a nice store, clean, professional. I put my MacBook in to be repaired and the day they shipped it off I tried calling in multiple times to tell them to cancel as I planned on buying a new one instead. I couldn’t get through to the store both during the day and the early evening before they closed, no answer. I called the next morning exactly when the store opened and spoke with someone who was able to put the Stop Repair ticket into the system and assured me they would send my laptop back and I could come get it just as it was.Another day went by and Apple called me to let me know my laptop came back so fast! Hooray! Unfortunately for me they decided to move forward with the repair and “didn’t see the ticket in time” and I was told I had to pay the almost $500 for the repair cost in order to take my laptop home.I was told they cannot send it back to put back to normal even though I had requested the stop ticket, and I could either surrender it to the store or pay and collect it within 60 days.In this instance I feel the company screwed me a bit. I don’t know the logistics of who is right and who is wrong but I feel swindled out of $500 that I had changed my mind on, and been assured the repair team would get the ticket as they had not started to work on my device yet. And still here I am, with a choice of paying the money or giving up my MacBook Pro.Visit the store, make your own decision, but thank you for reading this and taking anything into consideration. I genuinely hope people have good experiences with this Apple Store, as this one was not for me.

I had an appointment to get my phone fixed. It took approximately 30 minutes to be seen by a technician. The tool to verify my phones serial number kept malfunctioning, by the time the technician figured it out (approx. 15 minutes) it was 6:00PM. He said they close at 7PM, so I would have to come back tomorrow at 11AM. I literally waited 45 minutes for nothing.While waiting in line, one of the employees compared my wait time to that of a doctors office. He said things come up and your time gets pushed back. In reality, a doctors office still would have honored my appointment and ensured all procedures were completed.Whats the point of having an appointment? Stop wasting peoples time.

Very supportive shopping experience, Mark was knowledgeable and solved all of our questions while helping my mom pick out a computer. Excellent customer service!

Barely any sitting places needs more but good enough

The mall wasnt very crowded because I was there midday, but it was very clean and everyone was social distancing and wearing masks. However, it was really warm, considering how hot it was outside, which was about 85 degrees. I would have stayed longer but it was just too warm.

TERRIBLE CUSTOMER SERVICE! TAKE YOUR BUSINESS ELSEWHERE!!!!! I wasted my lunch break on waiting for a simple online order that I had paid for. worse part is, if I didnt keep asking them where my order was they wouldnt even acknowledge me while I was standing there waiting.!!!! and THEY MESSED UP!!! THEY GAVE MY ORDER TO SOMEONE ELSE!!!! AND MADE ME FEEL LIKE I MESSED UP!!!!!!!!!!!!!!!!!!!!!! IF I COULD GIVE THEM NO STARS I WOULD!

Huge mall with all my favorite stores to shop at

My husband tried to surprise me with a new phone. All we wanted to do was buy a new phone, they were not busy at ALL! Multiple employees standing around doing absolutely nothing and he refused us and all we wanted to do was buy a phone, no setup or anything. We literally walked past 3 employees doing nothing. Worst customer service ever..

I love apple products, but the customer service and availability to get support at the genius bar is horrible. I spent thousands of dollars on your products and received piss poor customer service. All I need is a data migration.

I had an appointment to buy an iphone, watch and apple tv. Left the store after waiting 30 minutes after check in. I got the we are short personal. I suggested they spead out their appointments to match there resources. I just got a blank glazed look in return.

Great mall love all the covered parking they have

Absolutely awesome our apple genius actually saved us 650$ on our purchase and was also very helpful in quite a few other areas of our Apple uncertainties

I have to give a start cause I don’t have any optionThe customer service at this place is just terrible, I came angry and I’m living worst if it is possibleLot of sales or technicians just walking around or talking instead of helping the customers.I’m switching to Samsung just because if you guys . Thanks a lot for not helping me at all

Unprofessional to say the least...I am waiting in line with two little kids and the guys that stay in front of the store and talk on the phon constantly to the staff inside the store directed me to go around a loop as the next in line. This didnt make any sense at all because it was only one person behind me. If the line was full of people then he could redirect traffic not to obstruct people walking in the mall. Even though he directed me to be next in line he totally skipped me after waiting 15-20 minutes in line and moved to the person behind me. He didnt even apologize, there were two people in front of the store. These are kids not professionals. Choose your staff wisely. I will refrain from buying apple products from now on. Even though you have the greatest sales in the US with this customer service you provide you will lose customers left and right. Will never visit this store again!

I went to get an 12 pro max in any color and they didn’t have any but the salesperson was super nice about it and they told me where they might have the phone. Unfortunately for me they didn’t have it when I got there but I appreciated the help anyways. It was super organized and they were friendly. But yay I ordered my phone online and I got it. I’m in love with it. Apple gives services that are great

What a great mall! It is huge! There were very few vacancies in the mall which was a great surprise after seeing malls like The Oaks and Promenade Malls in Southern California. I was pleased to see that the Christmas decorations were still up the day after New Years. There are lots of great stores and restaurants. I was on sensory overload.

All the malls in my area (SW Ohio) have closed due to poor management. It was nice being in a real mall again.

First time seemed very nice busy got a lot of shopping done

Cute mall only wish there was a hot topic

This was my first experience with an Apple Store or a Genius Bar, and I was impressed. From the very beginning, the communication was clear. Everything was very clean and they took all the COVID precautions seriously. I worked with Paul and he was great. Took the time to explain the process, my options and even provided information on how to proceed with an iPad issue unrelated to this visit. All in all, a positive experience

Why does it take 2 f-days plus to replace a single airpod when you know it’s one of the most common issues with AirPods.

I didn’t really get the best customer service here when I bought my phone. It felt like they were clueless in what they were doing. They only do appointments here.

The security officers were awesome at directing traffic into this store, organizing lines, and making sure people were in the correct lines -- all in a friendly manner. The logistics for service worked out perfectly, and the store rep was friendly and efficient with my return. Security was directing four lines, and I was in and out of that mall in 30 minutes. Great Job everyone!

With so many employees around they kind of didnt help us but rather talked to each other in the process of trying to help another.

Haven’t been here too often since the remodel, but I really like the new vibe. Huge open floor plan with products everywhere to touch and experience. Most recently during the pandemic they have basically cut off customers from entering the store and put up what looks to me like bank teller stalls. I totally understand that Apple has a responsibility to protect their employees and to some extent the customers as well, but this seems a bit on the extreme side.That said, when I picked up the latest iPhone back in November, the line was long but they kept it moving really fast. I was expecting to wait a lot longer than I ended up waiting. However, if I was a prospective customer with lots of questions, this environment would be far from ideal - I’d probably find myself at Best Buy.

My advisor did a great job detailing me on a few Apple products. If you come to this location know you need appointment and you will wait outside in mall for someone to come and let you enter.

Mall was ok not my favorite was in Raleigh visiting my nephew

Nice mall, can be crowded and parking space may be difficult to find.

Love the food court and Think Geek.

Great place good luck finding a spot park at Macys

Online orders are always a treat of a feature to use. Staff is great and friendly and knowledgeable.

For once I would like to be able to walk into an Apple store andy buy a phone without a ^%$#@*()ing appointment. Not stoked!

Bob was awesome. I had a great time to resolve my iPhone issue there.great costumer service, nice and respectful staffs

Lead Genius gave wildly inaccurate information, in a condescending tone of voice. I did nothing to provoke this. Disappointing.

Spent over 8 hours now and multiple trips back and fourth to the store. Three months is how long I have had the IPhone12 pro. Since the second month I have had issues with Bluetooth a d disconnecting issues. First they blamed on on SIM card then made me reload everything and reset my phone, Neither worked.Then they (apple staff) took my phone for what they said would replace everything but the screen and would only take 1 to two hours, 4 hours later they were still not finished and I had to wait 45 minutes.Then after an hour on the phone with a senior service tech( who was nice) however not informed, booked me an appointment to go back to this store to get a new phone. After waiting 30 minutes for an appointment time that really didn’t matter. I was with a tech that wanted to do everything all over again, then he went in the back and came back 20 minutes later and said the same thing. The system says we need to replace the back again.All in all pathetic experience for a phone that I spent way to much money on for Bluetooth not to work in the first three months. Totally changes my view of the apple products and services.BAD EXPERIENCE AND COMPANY DOES NOT VALUE CUSTOMERS TIME!Worst experience

They made me wait for more than half an hour even after having an appointment

95% very good

I bought a pair of power beats pro.

“System was down” yesterday and they had mall security standing out front of the store so you couldn’t even talk to a real employee. Drove an hour and a half for my appointment. All I needed to do was pick up a phone that was already purchased on their website. And the mall security wouldn’t even let me ask them about it. The store then closed 2 and a half hours early. They let no one who had appointments know about this in order to save people travel time (since it’s one of the only ones in the state). Apple Customer services also offered no resolution and just said “call them tomorrow and see what they can do” like ??? No???? I cant make another 3 hour round trip what do they not understand.

Great place to shop at most stores.

Inept and incompetent customer service that does not honor appointments made over the phone because they cant find them, but magically have time if you sot there for 3 hours 🙄. Runs people out there and then suggests they buy a new computer while theirs is being fixed. The company is a cult and their products dont last.

Find it very frustrating to have made an appointment and your location was closed. I had been having major issues and with out service for 2 days. lucky after having to travel back and forth from best buy to this store I was able to get help from my carrier and he did it in minutes where you guys take forever and are not even open majority of the time. have some one with competence. Do not communicate and then have me drive everywhere only to find its closed.

Worst customer service ever! I waited in a queue for the Genius Bar (for about an hour) only to be told that their system was down and advised us to go back the next day. Finally when I came back the next day, the employee told me to just go online to schedule another appointment. My phone isnt working and their product has declined compared to in the past. Never again Apple!!!! Next time, there should be a ) (Zero) rating because thats what Im gonna give them.

My wife drove 2 and a half hours to have her Apple watch repaired- she got it as a Christmas gift, it stopped working the next day. The store refused to see her, and said they could make an appointment in a week or so. 5 hours on the road for nothing. Exceptionally poor customer service that seems to have hit rock bottom, and continues to dig.

Is the mall!! They have some store and restaurants. It gets crowded on the weekends.

Rude manager, was the first customer in line & she kicked me out of line because I was the early for my appointment. I called Apple customer service & they are investigating the issue.

Staff was super peppy, but the Apple Store doesnt manage its calendar or schedule well. Apparently, they had a system error the day before our appointment and, instead of rescheduling people, they had two days worth of appointments show up on our day. Line was really very long. So our time was clearly not worth anything to Apple. Sucked!

Busy shopping center with loads of diffrent stores to shop from

Quick and friendly service.

Christian was very helpful, courteous, patient and made my bad day a little better by getting me squared away and back to work.

No one cares about me. Shop assistants get together and chat.

Incompetent and inadequate service. This place is terrible and they know what they did.I was told they couldn’t cancel my pickup order at the store. You cannot or don’t know how to do that? There is a difference, it’s called ignorance.After cancelling the order through customer service, I now see that they decided to ship the product and take my money! I already bought a MacBook Pro from Costco, I don’t need 2. Why? I guess it goes back to that willful incompetence thing. I dislike you all so much.

Hate to break it to you guys but the virus is borderline over! taking temps and making people wait in line even to just look around is ridiculous, worse store ever. I cant even buy a cellphone case with out having to wait in line. Setting a freaking appt for everything is ridiculous!!

The worst store experience I ever had.they told me we cant enter the store without appointment.I was there to help my friend buy iphone 12 .How do you open store in the mall and tell people they cant get in.Im glad Im samsung user.

Don’t like the security at the door hope that will change soon.

General a fan of apple and had fine experiences at the store before but it has tanked. Rude staff (several) today stating the complete opposite message from what I was told by two apple employees both on the phone and chat last night. I will keep my $2000.

I didnt go here, but the smell of pretentiousness and the sad crowds of people not being helped as I passed by hurt my heart.

Came in today to get an Apple Pencil, and ended up having gift card problems. Luckily, Lauren and Debbie helped us and got it all sorted out. Thank you guys!

Who doesnt LOVE a visit to the Apple Store? The employees are super good looking, kind-hearted & helpful and the classes are pretty sweet.Hearts!

I am so disappointed in the way this Apple store is handling pandemic conditions. The employees are protected behind clear plexiglass barriers with masks, face shields and frequent cleaning. Thats great. But meanwhile, the customers are forced to find their way through a crowded mall and then stand in line with 50 other customers for over 30 minutes, despite having an appointment. This is a travesty. It really shouldnt be allowed. The Apple Store is creating a covid hazard, and yet we are forced into it because all the working online makes the need for parts urgent. This is beyond bad customer service; it is callous and unethical. I will never buy another Apple computer as long as I live. I refuse to be put in such a vulnerable position by a company that could care less about the safety of its customers.

I came yesterday to do a post mate delivery which I have never done before, I was sent 4 deliveries at once which is to many, I had to show my driver license which I did not like nor was it needed. I than had to wait in line, one order was not ready and the lady had no idea when it would be ready, so I had to call postmates to cancel it out, I also realize APPLE does not even give them an option to tip their drivers....what??? I will never do an apple delivery ever again. This store needs to get it together.

Went there three hours away from home for me to wait in a line for a hour after my appointment was made aswell the lady said she could not verify my account when I had the numbers she needed on the phone on the box then they told me the system was down after siting with her for two hours never will I go there again

Very nice mall for shopping. Getting in and out of the mall has quite a number of options to make it relatively easy almost anytime of the year or holiday. They have an escalator and two elevators to make it easier to go between floors. There are good shop options as well in the middle on the bottom floor. I have enjoyed going to this mall over a number of decades.

Bought a phone in Vegas during vacation and received word from the store any Apple store will accept trade-in. Called customer service to confirm and received a call the day prior to my appointment confirming it can be done. Drove an hour to this location to hear they won’t do it but will accept the return of the phone. Okay? Literally 3 sources and this location basically tells me to get bent as I arrive, no courtesy call of “hey, remember we called you and said it was possible? Sorry, can’t do it. How about you drive out and get bent?”Extremely frustrating. What’s an even bigger insult to injury was to receive a discount for my credentials I’d also have to return the phone and buy it again because they won’t credit me otherwise. Screw it, I’ll probably just buy Android at this rate.

Always a great experience

Got stopped by security by just trying to walk in. Then I was interrogated as to why I wanted to go inside.. to shop DUH! I’ve never felt so wrong for just wanting to shop for a laptop. I’ll be taking my $ elsewhere. Apple you screwed up, this is no way to treat customers!

Accidentally stole the sim card on a phone repair. Sent the sim card out when we came back for it, so they gave us a replacement. Wouldnt help us install it/set it back up (we didnt have a pin for it on hand), just sent us to Verizon instead.

Didnt notice we were trying to purchase

Excellent customer service

They lost my case while my phone was being serviced, told me they were not liable, and did not provide me a new case. 👏👏

Better than android

Very helping and patient staff.

Had a great experience. I made an appointment for Tuesday, January 21st@1pm. My son broke his iPhone and honestly I was ready to spend an endless time, and loose my dignity. HEATHER took care of me without any problem. I was out of the store with a brand new iPhone @1:08 pm.I really appreciate her knowledge, how professionally handled the situation and her great advice. She did talked to me like Im her best customer.Hope everyone will have similar experience at the apple store. THANKS HEATHER!

If I could give this place negative stars I would! Went in to just get my battery replaced on my iPhone. After they had my phone for over an hour, I come back to them telling me they “broke my phone” and that I was getting a new one. Everything felt super off when the guy told me that. I told them to show me the broken phone then, but they refused. I didn’t believe that I just gave them my phone (containing all my private information and photos) and that it completely broke from a simple change they constantly do! When I asked to speak to the manager about this he tried to reassure me that they weren’t doing anything with my phone except throwing it out. Which I have no proof of. Everything felt really sketchy and off to me. I basically had to accept the new phone and believe they weren’t using my private information or looking at private photos in my phone. I believe they thought they could find explicit photos of me on my phone but we’re probably bummed out that they didn’t. A week later I started receiving spam calls and texts, attempting to hack my phone for weeks. But I’m just suppose to believe they took my phone in the back and did nothing nefarious with it? I will no longer be purchasing Apple products since the employees there act sketchy when in possession of my devices. I need to get my laptop fixed but I refuse to bring it in so they can “break it” again. Don’t trust these people with your devices!

If zero was an option that is what they would get. they no longer repair phones at the location so sending it off is the only option. also with new updates, my phone has malfunctioned and talking to someone in person is out of the question. having staff there really is as useless as the people they have working

Good amount of store choices. Christmas decorations are beautiful.

Thank goodness things are starting to open. I love this mall. Especially going here to get my eyebrows threaded.

Nice employees. Very helpful. And a beautiful store

Spent over 1K on new phone and thought at the store a tek would help transfer data from old phone to new phone. Wrong. Apple must be planning on closing this store because there is no reason to visit Crabtree