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Kustom Granite
2511 S Dixie Blvd, Radcliff, KY 40160, United States
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Kustom Granite

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La
Review №1

Mar 16 and 17,i would like to give a good review, but waiting for a small repair. They claim for the last three month too busy for a small repair maybe in a couple days.Mar. 26 still “no’ Tito. My Eyes goes to the small spot every time i go into the kitchen..

Ji
Review №2

Tito and his team did a wonderful job on our kitchen counters! We love them! They went above and beyond to make sure we got exactly what we wanted!

As
Review №3

I highly recommend Empire Granite. They’re pricing is very reasonable and though he was very busy, Tito made room in his schedule to fit us in for a last minute project that we needed done in a short amount of time. The workmanship was high quality, and I’m very pleased with the end result. Thank you!

Ha
Review №4

Very pleased with my quartz counters. They are my favorite part of my remodeled house. Empire installed wonderfully and cut in my cooktop stove at my house. The man who came out to measure was great and the installers were equally good. I shopped around extensively and theyre prices were the most reasonable. Overall wonderful experience and I would recommend theyre service.

Ri
Review №5

Do not use this company under any circumstances.....they strung me out for 7 weeks and then said they wouldnt be able to do the job.....it held up me being able to put the house on the market since everything else was done....they set several appointments promising to be there and never called or showed up..... .i found a much more professional company for about the same price and they had me done in a little over a week....i flip a lot of houses and hopefully this will save someone else from what I went through!!!

D
Review №6

My first installation with Empire was amazing. They completely transformed my bathroom into exactly what I was hoping for. Me and my wife were so pleased we went back to get our kitchen done and 10/10 service on the follow up visit.

Ca
Review №7

Picked out countertops July 10th- they came out to measure twice kitchen cabinets, pantry, and master bathroom sinks- I was told kitchen would be done by July 31st- strung along for 7 weeks- then today (Sept 9th) was told it would be another 4 weeks- I would not use this company!

Cu
Review №8

Tito was very helpful and nice with our stone project, would use them again.

Ma
Review №9

Have used several times . If theres a problem titto makes it rt very good guy to work with

Br
Review №10

Was delivered the wrong granite, the wrong sink and they had cut the granite right in front of the sink, a very visible seam. all three things we told them we didnt want. They never corrected anything.. we waited through many unanswered phone calls for them to correct. In the end they offered a cheaper price . Would never do business with them again.

sc
Review №11

Absolute worst service I have ever seen from a buisness! After a friend has told me towatch Tito I wish I would have listened. I have never delt with a company who simply would not return my calls when I was trying to give them my buisness. I was told by Tito to check out two granite supply houses in Louisville( Global and OHM) that he did buisness with and pick out our slabs. After going to both we found the slabs that we liked at Global. When I told Tito we found the slabs that we wanted he said he dident want to do buisness with global because he had a balance there and said that he would no longer do buisness with them. I reluctantly gave him the benifit of doubt and went back and found slabs at OHM (who was great to work with and actually had slabs shipped from out of state) I immediately contacted Tito and asked him to contact me as soon as he picked up my slabs so we could decide on how they would be cut. I received no response and after a week I contacted him personally after several emails, text and voice mails to his secretary. Again after 10 days I contacted him personally . At this point I also spoke with his secretary who said that because we were not happy with there service We should look somewhere else for a fabricator. After 6 weeks of working with them and no countertops this is how they treat people. I dont mind if someone tells me they are covered up and will get to me as soon as possible. I do however feel its a shady buisness practice to string customers along an inconvience them just to try to hold on to buisness that you cant even handle. I have never given a buisness this poor of a rating but others need to be made aware of the kind of business that this is.

Re
Review №12

If i could i would give them a zero😡😡😡

Information
5 Photos
12 Comments
3.7 Rating
  • Address:2511 S Dixie Blvd, Radcliff, KY 40160, United States
  • Phone:+1 270-351-5551
Categories
  • Bathroom remodeler
  • Granite supplier
  • Countertop store
  • Kitchen remodeler
  • Marble contractor
  • Marble supplier
  • Stone supplier
Working hours
  • Monday:Closed
  • Tuesday:Closed
  • Wednesday:8am–5pm
  • Thursday:8am–5pm
  • Friday:8am–5pm
  • Saturday:8am–5pm
  • Sunday:8am–5pm
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