Technician arrived on time as promised. Did an overall check of the washer and after testing the unit got it operating properly. We were very pleased with his work and will definitely call on you for any help we may need in the future. Thank you for your great service. Tony S.

They are great! My washer started leaking, so I called and they had someone out that afternoon to look at it and diagnose the problem. A couple days later, the technician (Bill) was back and fixed it. Their prices are fair and their service is outstanding! Thanks so much!

Mr Appliance fixed the dishwasher. I got a text message with picture of repairman Matt with his identification on the day before he arrived. He was very professional. He put a floor mat at the house entrance and put shoe covers on his feet before coming inside our home. He had it diagnosed in a half hour. He told me the price of the part and ordered it. Part arrived in 3 days. I called to schedule return trip. There was a two week mix up with scheduling my repair but Eileen worked hard to rectify miscommunication and got Matt to my house the next day. The miscommunication was with the answering service, not with Matt or regular office. I recommend to call during regular business hours only and not to leave message with answering service. I thought the price of $550 for part was expensive for a dishwasher but was better than the alternative. A new dishwasher same model was $800 and 6 week wait for delivery. Part comes with a year parts and labor warranty. I will use them again.I have to add that, in this case, the YouTube video for self repair would have misdiagnosed the problem entirely.

Excellent work by Adrian. an amazing worker. wonderful to see a female in a traditionally male role.

Ice dispenser not working. Tech (Andy) came next day Determined switch problem. Part delivered w/in 2 days and tech (Andy) returned, installed switch and so far do good. Andy very pleasant and professional.

Alex our repair man was awesome, he explained everything he was doing and why. He replaced the old panel on the ice machine, it was old and worn out. He said the new one would last longer. Very informative!

Repaired ice machine. Both men were very professional and explained everything they were doing. I appreciate each one you sent.

My dryer vent needed to be cleaned. The technician was very nice and knowledgeable. He told me how to keep the dryer vent so it doesn’t get humidity built up.

Peter was on time he is a very nice young man. He was very professional and thorough, he explained what he was doing. We will recommend him and your company to our friends. We also will contact you if we have other problems with appliances in the future.

A $5.00 part for $312.00!! Ridiculous. I sat and thought about how this worked. Repair done. Cost - a wasted $99.00 plus tax for a surely and questionable service call! I do not recommend Mr appliance.

Excellent service - starting with the owner to the repairman! We were amazed at Pete’s patience in getting the job done! Five stars!

Matt Davis, the repairman sent, was the most knowledgeable, polite, neat and efficient repairman to ever set foot in my house. I almost want to break another appliance just to see him again. Bravo! Your company made an unpleasant situation much more pleasant.

Quick and professional service, the technician and the customers person made this easy. 1year warranty on the repairs is a plus. Bryan Way

Andy, our service professional, was terrific. Friendly, courteous and proficient. I highly recommend Mr. Appliance.

Fast and efficient and our tech was professional on time and friendly.

Our technician Matt was very professional and did a great job..diagnosed the issue first visit, ordered parts and came back 1 week later and completed the repair...my final cost was as originally quoted...very happy with the service

Excellent customer service and followup along the way. Very professional!

Outstanding all the way around. The technician was squared away 100% and friendly too! The job was completed quickly and at the first attempt. Highly recommend!

Matt from Mr Appliance was great. We have used Mr Appliance several times. Matt has converted two gas dryers from natural gas to lp gas as the manufacturer only ships dryers as natural gas. Always on time, professional, and knowledgeable. We keep them on speed dial.

Samir was very professional and he explained why the dry was clogged and corrected the problems.

They are a wonderful company and they are willing to work with their customers and have very professional employees in their business I would recommend them very much

Dryer vent cleaning done efficiently. Will use again.

On time, worked clean. Jim was extremely pleasant. He explained everything very clear. Fixed the problem. I highly recommend the company.

The customer service and communication was excellent throughout the entire process. The representative arrived on time and was friendly and professional....explained everything he was doing and showed me exactly what the problem was. He did not complete any work without providing me with pricing first. Very efficient and organized experience start to finish. We will definitely contact Mr Appliance for all of our repair needs in the future.

Jim Artell was very professional and knowledgeable. He diagnosed the problem within 10 minutes and had it repaired very quickly. We were extremely pleased with the service we were given here and would highly recommend Mr. Appliance to others.

Always great when Mr. Appliance does the job. Thank you Matt. I recommend Mr. Appliance regularly to residents at my workplace

Our technician, Andy, was fantastic! He was professional, friendly and expedient. Wouldnt hesitate to use him again. He replaced the blower in our stacked W/D.

I called to have my Samsung refrigerator diagnosed because it was no longer staying cold for both the freezer and refrigerator. I called Mr Appliance on March 1st. They stated that it would cost $189 for a diagnosis and if I decide to move forward after they diagnosed the problem, they would waive th diagnosis fee. They were going to call once they found out was wrong, let me know the cost and ASK if Id like to move forward with the repair. I told the office person that I wouldnt be home because I had to work but my adult son would be there. They said thats fine, just put a card on file and we can charge the card the DIAGNOSIS fee. Ok thats fine. Well the repair man Justin, sent me a text saying he should be to my house in 15 mins. After that I hadnt heard from him. I called my son to see what was going, my son advises me that hes doing a few things to the fridge, asking him some questions etc. After about 2 hours, I still hadnt heard anything from the repair man about the outcome or diagnosis, next thing I know, I see a bill for a repair. I NEVER AUTHORIZED the repair, I simply asked for it to diagnosed. I expected to hear from the company to update me with information or if I wanted them to run my card, I heard NOTHING. At around 6am the next day, my card was charged for the unauthorized repair of $297. I called the company THAT MORNING to find out why they charged my card, I never authorized the repair. Did the repair fix the problem, YES, however I did authorize the repair, I didnt even know how much the repair would cost until they sent me a bill via email and then charged my card on file. When I spoke with the office lady, she said she will email Justin to look further into what happened and she will call back. I didnt hear back that day so I called the next day, she stated there still was no response back from Justin. Then I gave them several days to hear back, NOTHING so I called back to follow up. They said they forwarded the concern to the owners who were out of town but they can still communicate via email and once they have a resolve from the owners they will call. Still NOTHING. So call again a few days later, they hear back from them boss, as I hear the office lady skim through the email I hear her read well what does she want? she proceeded to ask, is the fridge working? Yes, it is working that isnt my complaint, my complaint is, my card was charged for an amount that I did NOT authorize because I didnt initially AGREE to the repair, not to mention I never RECEIVED a final payment receipt for the money you took from my account. What if he charged $500 for the repair, I wasnt given the option to chose on whether or not I wanted to shop around more or continue with the service. So they office lady said, the owner BOB said he will contact you soon. That was on March 10 2021, it is now March 14th and I have yet to hear from ANYONE or receive my receipt of payment. I am very disappointed at their service, and business ethics. To not reach out to a customer regarding their concerns to at least explain the policies of how the payment works or doesnt work, to apologize for the lack of communication, to give me a discount for the inconvenience to do SOMETHING. Its extremely unprofessional, possibly illegal to take money that wasnt authorized, Im pretty disgusted.

Prompt, polite and extremely professional. Highly recommend from start to finish. All involved were top notch and enthusiastic.

Peter was polite and professional and knowledgeable. Fixed our issue without any complaints on our part.

Jim was wonderful. He was on time...accessed the situation...found the problem...told me how much it would cost to fix it...and fixed it. Cant ask for more than that.

Great work knowledgable Profesional

Repairmen arrived when scheduled dressed in neat uniforms. They were very polite and explained each thing they were doing. Would definitely use them again!

The woman on the phone, Danielle, was not friendly and rude. Will not be using this place for service.

They were GREAT called them up on Tuesday before Thanksgiving so that Friday first thing in the AM they came out an had the washer fixed within 5minutes,the repair service man wash AWESOME as well, I think he deserves a RAISE.

The technician was on time, 100% professional. Fair price, quick repair.

Our washing machine, only 5 years old, began leaking water. All visible connections were tight. Called Mr. Appliance and they responded the next day. The service tech identified an internal hose broken. Had to order part and returned next day with a part, installed and machine was fixed. Very timely and efficient service. Note that each service tech was appropriately dressed for virus protection, shoe covers, masks and gloves. Well done. My only negative is that I thought the cost was somewhat excessive, but in the long run, you get what you pay for. Ill use them again.

The technician was very nice and courteous very informative

I appreciate the communication; text reminder the day before, a text with name and picture of service technician prior to arrival and call just before arriving. I can go about my day and be alerted just before he arrived.

Will not use them again. They showed up when scheduled, identified what I already knew (a broken tumbler belt) and then they did not have the part with them to fix it. Rescheduled again two days later. Technician had the kit, started to do the fix and the kit wasnt right. I was supposed to get new rollers and a tensioner along with the belt. The rollers were not the right ones. The Tech then proceeded to replace the belt which took all of about 10 minutes. All this for $322.00 for an $8 dollar part. They get you by telling you its a $99.00 service charge if you dont have them do the fix, so you are already into them for $99 even if you think the charge is too high.

Professional technician diagnosed the problems and provided his recommendations. Although the repair was expensive, it has a warranty for another year. Hopefully it will provide many more years of service.

They knew I was moving and the new owners were coming in 3 days and the refrig had to be fixed...they came out in a timely matter and ordered the part snd we were back to a working refrig!!!!...Thank you Matt and Mr Appliance!!!!

When I first called they gave me an appointment for 2 days away so I asked them to call if they had any cancellations. They called me back in an hour and said they could do it that day. I was thrilled with the service call, since I really needed my dryer.

The tech knew his job. He did a good job.

This was an excellent experience from the initial phone call with Sam she was very pleasant and accommodating, Andy the service tech arrive on time and quickly resolved our issue. Strongly recommend this company and I will use again.

Super friendly service person. Fixed dishwasher and was very efficient and clean.

Great experience! Will use again.

Very professional. Took the time to respect my property with a floor mat and shoe coverings. Diagnosed the problem and quickly fixed my built-in microwave and checked to make sure the unit was working properly before he left. Will definitely use them again when needed.

Communication was top notch. From answering the phone with a real person, getting a technician out within hours. The text message with the photo of the technician was excellent. Both technicians, Matt & Peter, were courteous and very straight forward. They had my LG stove fixed in less than 35 minutes. Overall, I give them a Ten Star rating!

We had a very pleasant experience with Mr. Appliance. Diagnosed and fixed our problem with our refrigerator in a very short amount of time and also gave us money saving suggestions. I highly recommend and will use them again if needed.

Quickly diagnosed the problem with our refrigerator ice dispenser and repaired within an hour. Tech, Jim, was professional, courteous, and very knowledgeable; wore a face mask and donned booties before he came into the house.If we have a problem with any appliance in the future, Id call Mr. Appliance in an instant.

The appointment with Mr. Appliance’s technician Matt was truly amazing. He was informative, professional and highly skilled. This man knew his stuff! My range hood’s repair went smoothly and without a hitch. At the door, they supply their own floor at to wipe their feet, put on booties before they enter the house, and put down work mats to protect my counters. From the first contact to the end of the job, Mr. Appliance earned my trust and respect. These guys are the only appliance people I would happily recommend! 10 STARS!!!

I am thrilled with the service that we received from Mr. Appliance! After calling the office, we had someone out to look at our Samsung washer the very next day. Our technician, Matt, immediately diagnosed the problem and ordered the necessary part to fix the problem. He had our machine back in working order in a matter of days from our first contact with his company. We’ve used Mr. Appliance in the past and always been pleased with the quality of the work and their focus on customer service.

Great service - came next day - very knowledgeable!!

I believe the service was professional and well done. I think a $90 charge to initially arrive and determine the issue is over reaching. Repairman Jim was wonderful and diagnosed my dryer issue in approximately 10 min and complete the repair in 20 min. In the future I will price out repair companies closer to me in hope of reducing the cost.

Clean, professional, experienced, polite.

The tech came out the next day after making the appointment on line. He replaced the ice maker in twenty minutes. I used this company before to fix the oven. I highly recommend their services.

I already recommended Mr. Appliance to my neighbors on Nextdoor.com.

Had the parts needed on the truck even though the appliance was rather old and at a reasonable price. Repair was completed quickly. Good service.

Matt actually was able to come a day earlier than planned. Got me going and gone in about 45 minutes.

Great job by Matt fixing a dishwasher at our rental home! Have used in the past and can highly recommend!

We are very happy with the service. Justin came right out and fixed our problem. I highly recommend Mr Appliance.

Very pleased with both services.

Peter came, was efficient and pleasant to work with!

Awesome technician

Outstanding service

Jim did a great job and was very professional

Our vent hood wasnt drawing air. Mr. Appliance sent a very young (but friendly) tech that couldnt isolate the problem. He blamed it on the ductwork. Since he wasnt authorized to work on the ductwork, we had to call and pay the HVAC company to check this. They found absolutely no problems. Called Mr. Appliance back to reschedule another visit...this time preferably someone with more experience. Also, told them I have no intention to pay another $99 service call charge. After 2 weeks, I still have not received notice that they have scheduled another tech. Will call again today.

Matt was great. He was efficient, helpful, courteous and able to fix our refrigerator and give us good recommendations for going forward.

Very pleasant staff that works diligently to resolve all issues promptly and professionally.

Justin gave me a heads up before arrival. Went right to work. Very professional and efficient.

Starting with my initial communication with Mr. Appliance they were very professional and helpful. Bob called me ahead of time to make sure there was nothing that could be done over the phone - I appreciated that. Matt, our service technician, was very professional, called ahead to pinpoint time and was very respectful of our time and our property. I highly recommend Mr. Appliance.

Prompt service! Pete was great!

Prompt service, reasonably priced, very professional

Glad I had these guys come out! Great technician Jim! Diagnosis what not what I would have thought! But problem fixed! Even was able to come a day earlier. Thank you for your knowledge!

Replaced ice maker. Very professional.

Great service highly recommend will tell al my neighbours and friendsAustin Brennan

A four year old problem was fixed in one quick visit with the help of olive oil.

It cost me just under $100 to find out that the roaring noise that my washing machine was making was caused by a bearing that would cost me $900 to replace. That is a significant cost for that information. The repairman was very nice and the booking was quick and easy.

We have always had good response and high quality from Mr. Appliance for years.

Rapid, competent, friendly technicians who know what they are doing at a reasonable price

Had to get a pump from Ft Myers and got rescheduled for same day repair ! Thank you !

Efficient and excellent service. I had called local appliance company and it was going to be several days for them to evaluate. Mr. Appliance technicians came the same day, and fixed the problem at a very reasonsable price. They also do very thorough dryer vent cleaning. Highly recommend.

Tec told me I needed a new board for my frigidAnd all it was a sticking handle I got it working myself by just tapping it a few y to imesTold me same as n Bnb out my dishwasher and all it was the switchThe one star is for looks only

Same day service! The Technician was knowledgeable, professional, courteous and corrected the problem on the 1st visit.

Called on a Wednesday morning. Technician came over within two hours, determined what was wrong, and ordered the part (which arrived at our house on Thursday). Technician came back Friday morning, and by noon, I had done two loads of laundry.I would definitely use their services again, and recommend them.

Would have given 5 stars except the price was higher than expected

Very fast and professional service. Excellent customer service.

Had an ice-maker replaced on our Frigidaire refrigerator-freezer last week. The service was quick and efficient, but the pricing was ridiculous. The diagnostic fee was $89. Once I backed out the diagnostic fee from the total bill, the cost of the ice-maker came to $343. I made mention to the service technician that was a lot of money for an ice-maker and he responded that yes, they are that high. After the work had been done, I looked up pricing for that ice-maker since I now had a part number. The pricing ranged from $46 to $89, plus shipping. Before any repair wok is done, you might want to check part pricing on your own.

Perfect service from my call to our payment. Highly recommend this company ! VERY professional and personable 🤗

Justin came and he conquered. Great service.

Available quickly, on-time, excellent service! Repaired our obscure combination washer-dryer in a very short time, and our tech was fun and very pleasant!

Very professional and efficient. Worker had all parts and completed the repair of my washer on the day promised. I highly recommend this company.

These guys really know what they are doing and have a great technician but you really pay for it. Their pricing it at least 4 times as high as you can get it done for elsewhere. You are paying for the Franchise name. The quoted me one price and then charged my wife another when I was not home. I will never use or recommend them ever again. Just beware

This is Glennedda Leslie. Fast service. Decent pricing. Repair person was very accommodating.

I am a member and a few years ago I had a bad experience. When I called this time I made sure they didnt send the same technician. They sent Matt Davis and I couldnt be happier. He was professional and really had to work to find the problem but he did, explaining to me what he was doing. I liked that. Next time I will definitely ask for Matt. Thanks Matt.

Service Tech was on time, courteous and competent. He was also very helpful in proposing a solution that saved us a fair amount of money. Thx Mr Appliance!

Matt was very good and very professional.

Here is the rundown for the service. They will send a technician. He will spent 20 min “diagnosing” the problem. Charge you 89.00 for that, then give you a one- line item quote to fix the appliance that is 80% the cost of a new one. See how that works?Don’t bother with these people

Mr Appliance is always prompt, thorough and honest with their visits to our clients property. We are Realtors with Realty Group of Southwest Florida and handle numerous rental properties and have come to depend on Mr. Appliance. Karen and Bill fuchs