If anyone calls the main number then you know you cant get thru. All you have to do is change the last 2 digits of the main number and you will get a real persons voicemail. So the main number is 4584400 so then you would put 4584417 or 4584420 ect. Just here to help you guys get a real case worker.

Horrible ethics and communication skills. It has been over seven years!! that I’ve been going to court held in contempt for child support. No one in this office has tried to provide any help or assistance in reconciling my issues. They love the words pay up or we’ll lock you up. When asked to grant visitation of my kids. I’m told it’s a different case!! These people aren’t there for the children; they are here for the revolving door of income.

If there was a lower rating I would give it to her, when I started paying child support in 2019 i tried contacting her regarding a pin number, I finally obtain it from someone else. My exwife contacted me, informing me the system says I owe back child support, she willing wrote a letter that was notarized stating I owe nothing, mailed and faxed it, five time.Tried calling her supervisor, mail box was always full,called 8 times daily for two months. I am still in the same situation. If these people had to get a job in the real world, they wouldnt last. Thank you Rhode Island.Needed the assistance of an elected official of to fix this issue, .

I have been in this state for 3 years. Nothing is getting done. I have supplied all social security numbers and addresses that they have asked for Why is nothing getting done. I understand about interstate cases. But I have given every bit of info they need.

The state child support system is a joke. Right in line with the DMV, also a joke. And as I sit here read all of the horrible reviews - from people on both sides, payer and payee - I want to know if anyone from the Governors office READS theses things. This is an obviously completely broken system, and no one does anything. As one woman said, if you want to know why so many people are on welfare, just look to this - and other - broken government systems.

Got a letter in the mail saying if I wanted to not go through with child support case to call the number provided to speak with an agent. I tried multiple times to call and all I get is their automated voice system throwing me around in circles & asking for a case number I do not have. Not 1 time could I get through to an agent because the automated voice system makes it impossible! They basically force me to go through with a child support claim that I don’t want to go through with!

None of the case workers answer their phones.None of the case workers have voicemail set up.How is anyone able to work with their case worker or even ask a basic question?Complete failure as a government agency.

I am embarrassed to live in state where public government agencies have reviews like this!! Yet no officials care to recognize it! So sad… when all these people, including myself need help.

They take your money but dont send it.This place is a joke ..

I constantly call and no one returns my call. I left three messages about a specific case and never hear back. its been a week.

The customer service and phone for this office sucks. Your options don’t provide any help what so ever !

They wont answer their phone they wont respond to correspondence this place should be investigated!

They took a $400 check away from me and my kids to pay my kids fathers arrest in medical. I get a check every 2 weeks. There’s money being sent it but I still haven’t gotten a check in a month and half. How crazy that during a pandemic they felt paying his medical arrest is more important than taking care of my kids because “I reached the amount of support for the month” so now I’m drowning in bills With 3 kids.

Many DHS employees are often limited in their abilities to help clients, and to some extent, it is easy to understand that laws and policies in place to ensure privacy and accuracy would create a slower system- so I wont complain about the weeks it often takes to hear back from your assigned representative, (that is IF you can navigate their needlessly complicated voicemail system- AND it isnt full!)I have been shocked at their lack of any attempt to even pretend like they care. Its not hidden, the disdain is so obvious, that even as a custodial parent calling to ask for case information, youre usually left still without clear answers or clear timelines. ONCE RIOCSS IS INVOLVED- the integrity and transparency of your case is shattered.I cannot imagine trying to navigate this if I were not a custodial parent or did not speak English as my first language. Their bias is evident- even over the phone. The case workers at RIOCSS are not motivated to help their clients and their families because they look down upon us for having to ask their agency for help.So, to those of you employed by RIOCSS, I want to say one thing. I would like you to know, that as parents, we utilize your services because we are trying to help our children build a life that they can be proud of. We are your clients because we hope to help our kids break the cycle- WE WANT BETTER FOR THEM- and YOU chose a job in which you promised to help facilitate that.If you no longer have the desire as a Child Support Representative to help your community build stronger families and offer broader horizons to the children who rely on you- PLEASE QUIT.Because I am an admin assistant- and I could do your job- AND YOUR TERRIBLE PHONE SYSTEMS JOB- from my bed with my eyes closed.Your lack of any care and concern for the population you serve is VERY evident in all you do RIOCSS. You should try and adjust some things soon- its really a terrible look for you.

I am a AD military member (non-custodial) and without notification my case was closed fromone state and opened in RI. The only notifications I have received from RI OCCS, are that they are going to withhold taxes for backpay even though money is taken straight from my military pay and I had a zero balance for arrears with the prior state. The issue is not the money. The issue is that I am not notified of actions being taking against me- and like so many other post, no one from OCCS ever responds and now you can’t even leave messages because they want you to call a number - a complete run around. NO HUMAN is ever available to talk to! They are so quick to take action against the non-custodial with that person having no recourse but to deal with it. It cannot be lawful for a state to file a motion of arrears for years of back pay, if child support was paid in another state. Additionally, to continue to take money for a child who is of age 18 and graduated high school. The process is extremely stressful and it’s a shame that it seems that the employees of this agency are not held accountable by anyone to do the jobs (properly) that they get paid to do.

Do these clowns even answer the phone.

My payments for child support are late every month. Who can I call to talk to about this to find out why ?

Havent been able to get a hold of anyone, they also enforce nothing. I saw them all sitting around eating and talking the entire time I was there.

Theyre doing to my daughter what they did to me 6 years ago. They sent my ex a letter that he didnt have to pay child support anymore while my daughter was still in school. They allowed him to get away with the $33000 back child support and he never had to reimburse the state of RI for the birth of my daughter while he made $10,000 a month

Absolutely useless. Cant talk to a real person. Havent gotten my child support on my kids card this week and I dont see the payment online. I just want to speak to a person! Dont mess with peoples money that helps feed their kids. Im not getting the answer I need from the website or the stupid phone number. Absolutely ridiculous that you cant have the option to speak to a person.

Absolutely useless.

Can i get my money back with interest ?. Almost two months now. Im writing a letter to the judge today and explain to him how you guys violated his order. His word is supposed to be taken seriously last time I checked. You gave me an excuse that it was a mistake. No it wasnt cause you didnt send money to my daughter instead you chose to put it in the system. Knowing what court order stated. You can lie to me but we are going to see if you are going to lie to the judge.

First lady I had in the far right corner was awesome and really friendly. When my ex went back to talk to someone the second lady was so disrespectful and rude about things. You guys shouldnt hire people that arent there to try to help!!

I had an issue with the payments. With them keeping payments that they werent supposed to. They received 2 payments on the same day and kept both of them. When I tried to get help, my case worker yelled at me about how theres nothing wrong with their system and then hung up on me. Yup waited a week for a call back, just to get that reaction. He kept interrupting me when I tried to explain what was happening to him. So ignorant. I notified call for action and hopefully someone can help me get through to a decent human being to help me solve this issue.

I sent two faxes asking for a case worker to contact me as to why this department is giving out my personal information to a bank with which I have no business since my youngest child is 27, and Ive received NOTHING from this office in at least 15 or more years. No answer. I contacted the governors office. Twice they contacted this office, and finally I got not one, but two case workers who call, leave a message and their desk number, AND NEVER PICK UP THE PHONE. I explained that I work THIRD shift, and sleep during the day, so Ms Brilliance calls me at 9am, when Im sleeping, to let me know shell call back at 3pm, the same day WHEN IM STILL SLEEPING. She tells me she knows I work second shift, after I left her two messages repeated telling her I work third and shed have to let me know a day before when shed call. I started with this inquiry at the beginning of DECEMBER. No one bothered to get back to me until I contacted the governors office and it was still 2 months later, and the case workers dont even make an honest effort to help. THIS IS ABOUT THIS DEPARTMENT SENDING OUT PERSONAL INFO IT HAS NO RIGHT TO GIVE OUT SINCE MY CASE HAS BEEN CLOSED FOR MORE THAN 15 YEARS. Umless they sat on money for 15 years, which is highly unlikely, since they didnt so their job then either. I guess its time for a lawyer.

I am owed $100k in child support ON RECORD for my two children. Been trying for almost a decade to collect, the state of Rhode Island has made it impossible. Impossible to talk to a real person. Nobody answers. Spent years in court that only cost me thousands in lawyer fees, never collected a dime. Our state’s child support system is a farce and shameful. And we wonder why so many single mothers on welfare?..look to yourself, Rhode Island.

Well first, its impossible to reach anyone in a hurry, Family Services tends to do what they want when they want despite knowledge of potential orders and hearing outcomes, and as stated there is never anyone you can call for a QUICK response. Even if you show up willing to pay, they have already put something in place, they wont try to stop it, it will just run its course at your expense. Something as important as child support, should be run and managed, much more efficiently.

I have called 3 times over 4 mnths. No payments and no one EVER calls back. Worst support for children ... really its not their fault half of their parent doesnt want to accept responsibility. You took the job to help these kids and do nothing to help them . Fire everyone and rehire some compassionate ppl. Ive done more research to find ex employment address then they ever even bother to . PLEASE SOMEONE GET THERE STUFF TOGETHER SOME KIDS PROBABLY ARENT EATING, OR HAVE A FAN IN 100* WEATHER CAUSE THEIR KIDS CARD IS EMPTY SINCE CHILD ENFORCEMENT IS NOT ENFORCING . BTW WHY DO YOU HOLD THE MONEY OVER THE WEEKEND OR 5 DAYS SOMETIMES .. ODD....... or is that your outsourced side in Ct🤔

No one picks up everyone should get fired

I showed up today at 830 without an appointment because they keep sending me letters that they are going to go through with putting both my kids fathers on child support when I never even asked them to put them on child support in the first place, the old miserable man that works there told me its because the kids have insurance and that the fathers need to provide a secondary insurance for them though a private company since I have Medicaid in RI and the dad lives in new jersey that is the most ridiculous thing I ever heard then he says all states follow that law which is not true at all. then he starts yelling at me when I keep asking him questions and telling him that doesnt make any sense. he didnt bother explaining anything to me I was just as confused when I came in, when I came out. i cant believe this place is still running I cant imagine how they treat everyone else, and you cant even yell back cause the security guard is ready to kick anyone out, but when these fools yell at us they still keep their jobs !

Being an out of state parent I am able to get my deposits on time with no problem. My case worker always returns my calls within 24hrs. I never expect a return call the same day because of the high volume work load that they have.

Call after call no answers, horrible department...

This place never answers any calls. The case worker is never there and one cannot just show up to get help because you need to schedule an appointment by contacting your case worker. Does not make sense how can I make an appointment when my case worker is never in. The last time I tried walking in I was almost arrested by the dick dead of an officer they have there because I wanted to speak to someone regarding my case. This place needs to be demolished. I was forced to give them a star but they dont even deserve that.

I have been dealing with these people for over 14 years. There is ALWAYS a problem. No one EVER awnsers the phone or even returns a call. I have sent emails several times to the Attorney generals office in regards to this problem. What do these people do all day? They maybe over worked by the amount of cases they have but they wouldnt have any problems if they would do there job and do it right!!

This office is completely unprofessional. Im not sure what writing a review will do since it is a government agency and apparently they dont have to answer to anyone. I have been trying to reach someone there to talk to about my case, but they refuse to make time to talk to me. Is there even anyone working there? I understand that it can be busy, and I dont expect a call right away, but why cant I even schedule a time to talk to someone. I pay almost $10,000 a year to them, and I cant get a phone call?

BOB is the person I spoke with he is very rude. I asked his name his response was Bob isnt that easy enough to understand? I asked for his supervisors phone number and he refused to give it to me. I asked how I can go about getting the 3000 owed to me and his response is I cant do anything about back support owed to me. He doesnt belong working with the public he is rude and miserable.

Worst place ever!! 1 star is far too great of rating for them. Tried called them over and over again for days and no way to speak with a live person therefore I cannot have my questions answered because there is not automated prompt for it. They need to come up with a much better way to support their families!!

This place is ridiculous, you get child support to help with expense, but they dont even put the money on time, never mind calling. The government should pay attention to all the one stars reviews, everyone in that department need retraining in how to deal with people is no need to be rude, or put down someone for their rights. There are better human been out there waiting for a government job, but because rude people like you get the connection need it their loose the opportunity and we have to deal with you. Really! Remember we pay your salary.

This office is beyond worthless. My sons mother hasnt worked or paid for a damn thing since day one. Thank god I kept my receipts, I go to court and they ring up the fact that my family owns a farm, and that I was left money in a will. My grandfather has been dead for a decade. This office is a joke. Im disabled and theyre trying to get money out of me when I help out o. The farm on occasion. We make no money on the farm dumb asses. Its just a lot of property.

Never answers, never sends out notices before locking your bank or even a call. Notices came 3 weeks after lock for only 100$ almost caused me to lose my apartment due to bank being locked.. had no issue paying the amount but you have to do it threw a phone rep not online which is damn near impossible when they never answer...

Everyone who is having issues call the Attorney Generals Office and put in a complaint thats part of what they are there for. They are extremely nice and you will always receive help. I called for other departments within the city and I received help within two days when it was taking months from the department.

So apparently when you physically go in to get your payments stopped its ineffective. I got the first round of money back & now i have to go back because eventhough the process was supposed to be stopped, no such thing happened. Now i tried to call, but thats as much wasted time or more than driving into the city (i hate the city) & paying to park. Going back up to the office to see if i can actually get lucky enough for them to truly cancel it this time so they can send me another set of individual checks for each payment over. Thats cost affective on mail i guess.. Sarcasm intended. I would almost bet that when it comes to govt services, RI would be in the top five most wasteful states. Disgusted with RI as usual. Cant wait to move & give my lower taxes to a more deserving state.

Its impossible to get in touch with anyone over the phone. Someone keeps pulling extra money out of my Child support deposits for months. I understand they take out money for health insurance but no $200 a week for one child. The website is pointless.

Worst employees EVER! My non custodial HAVE BEEN paying but its going straight to CT instead, so instead of trying to solve the problem they were rude ESPECIALLY the lady in accounting. She was impatient and said its out of her hands and just to patiently wait for CT. Its going into 2 months, how long am I suppose to patiently wait?! Disgusting how you are suppose to help parents and especially the kids and you HATE dealing with the public! You guys should be ashamed! Im livid with the whole department!

I live in Florida and get child support from RI, the child support from here has been trying to get in contact with RI for years not months 4 years now to get an order of release from them so I can get child support from Florida and no one ever calls them back. This is ridiculous I have to change my address and I haven’t received my payments since 2017 and I have to fly down because I can’t talk to no one through that 458-4400 number that’s useless. You guys need a new system this is crazy. This deserves 0 stars 👎😡

Horrible ppl!! No good

From the judges down this is the worst state/ government run circus in town! I have been put through hell from day one! These people are not even trying to do there jobs in a way that is beneficial to the public! The judges are afraid to enforce the law when it comes to the custodial parent and fall so short of issuing justice that they themselves make you want to become a terrorist and blow the whole building sky Hi ( plead dont do it). So glad my son is now 21. I hate the fact they get paid for the job they dont Do.

I really wish that can give this place a 0 rating. First off, youre better off going to this place early because no one will ever pick up the phone. Ive been Calling Kevin Conelley for over a month everyday because money is owed to me. They are super quick to take money out of your check, but never quick to give it back. I once went in to ask for my docket number and the girl was so rude and said no, you should be responsible enough to have it, you can request one in the mail. Another time, when I went in to have it CS removed, another lady was so rude asking irrelevant question until I got to the point to tell her to check my file, she sent me to get a signature from the judge and that lasted AN HOUR AN A HALF! seriously? Finally went to CS again at 3:48 and you guessed it, it was closed, as I waited a couple of the workers came out and as I try to explain my situation, they start walking away ignoring me, what kind of bs is that. Im sick of this place, it has made me lose money and time, the unprofessionalism is intolerable, the workers are incompetent and the that whole system is ridiculous. This place is the worst place in the world and i understand there are terrible parents in RI but still there is no fairness or respect, be professionals.

Worst place to deal with ever!! even worse than MASS and thats bad! The dept should be extremely disappointed in themselves

Worst place ever can’t talk to a real person terrible

The State of Rhode Island Child Support services is awful, unorganized, with most of the case workers having a very poor attitude. It is very hard to get them to work in your favor even being the parent who is owed child support

These people are absolutely rude!!! these robots cant help me with my issues. i need to talk to a real phone operator, not a machine. these people are ridiculous, rude, unprofessional ect.....

Would be very helpful if you could call and talk to an ACTUAL person! Id rather talk to the DMV. They actually answer.

Worst experience in my life dealing with these employees -100 stars

Absloutly ridiculous! Its ludacris that there is no one you can talk to over the phone and its worse that no one calls you back and when you go to the office the office they still cant help you

The phone number is useless. You cant get a hold of anyone. I cant afford to miss time out of work and go to the office. I fixed an issue well over a month ago and nothing was changed.

Not only did I get a call back the same day. I got calls with updates everyday.

They haven’t even sent me a check when my child support started in may and they won’t return my calls

If i could give them a zero i would terrible in every aspect especially the case worker i have assigned, half of them are rude and try to get you off the phone when you have questions about your case and if you are the defendant and try to do the right thing forget it they just to make your life more difficult, i have keep up with all my payments and still they charge me interest on a modified case where all interest should have stop over a year ago, the case worker just want to make things more difficult even after i ask the judge about interest and he sad their should be none, so now i have to set a date and explain to the judge the case worker refuse to remove the interest,. SMH someone need to look at how things are run in the 77 dorrence st department.and get rid of the people that work their and look down on cretain people.

They are the worst to deal with. I have been calling for 8 months and I still havent received a phone call back. You guys are F***ing dispictable and should all be fired and hire some real employees. My f***ing 1 year old could do a better job and he is still in the rambling on with one or two real words rolled into the mix. Honesty just shoot yourselves in the foot.

Worst government office in the state of Rhode Island. And that is no easy task in this screwed up state.

If you cant get there in person your screwed, youll never talk to a human on the phone. Absolutely garbage, this state is a joke and the level of incompetence is worse then trump on a bad day.

Absolutely useless on the Web and the phone. Wish there was another way to get in touch and find out real information

My experience has been AWEFUL so far...Over 2 months ago I filled out all the paperwork and had documents notorized and mailed out the very detailed packet of information to Dorrence Street. I am a single Mom and I make $7.70 an hour part time at Stop & Shop. My ex-husband moved away to Tennesee. He does NOTHING for our 2 minor children, even when they call him and ask for something. They need so much more than I can afford and I was hoping to get into court to begin receiving something. I have yet to hear back from the Child Support Office, you cannot call because it is a recording. I am just beside myself. Christmas is next week and I can barely afford anything with everything else they need!!! I feel like the State of RI could care less about my girls!!! Not quite sure what to do with this matter.

Absolutely horrible. Every bad thing everyone has said about this place is true. Most state agencys are bad but this one takes the cake!

Another incompetent government run entity...they have collected thousands from the exes check but have not sent me one penny.and trying to call office for 23 years and no one ever answers the phone..not one in 23 years. they sit on their@#$ all day and eat

I never knew a phone could ring that long. Rhode Island is it’s own downfall . RI, you owe me a star.

I swear NO human works there .... they suck !

Terrible place.....They need either new or more workers they literally called me back after I called idk how many times for them to say oh yea we accidentally sent your childrens child support to a whole different state on accident and oh yeah its gonna take like a month to get it back....CRAZZINES

Not once has anyone ever returned my call from this office. Congratulations on a job very poorly done. Fire them all and start over.

This is the most incompetent child support office!!! Omg worthless pathetic employees after 9 months of dealing with them still no where close to getting an order established or even a DNA test ordered.

WORST SYSTEM IN THE COUNTRY. THEY MAKE IT IMPOSSIBLE TO SPEAK TO SOMEONE OVER THE PHONE AND YET THEY WONT ALLOW YOU TO GO IN AND SPEAK TO SOMEONE WITHOUT AN APPOINTMENT. TYPICAL RHODE ISLAND BS. GLAD I MOVED OUT OF THAT STATE AND LESS THAN 5 WEEKS LEFT OF DEALING WITH THEM FOR THIS TOO!!!

They are horrible,no customer service at hall .I think all the employees need to be trained .Super unprofessional

No one ever answers the phone. A goverment supported office should have someone to assist you or told you have to be put on hold. POOR SERVICE..

If the star could be negative I would ... they are horrible..

Awful service, never returns phone calls.

They need to fix this system so sad that people have to deal with this rubbish of a service.

8 months now my case worker cant send over a form to my daughters fathers company, for automatic withdrawals. Him and his company are 100% cooperating too. Lazy workers! Not to mention case worker wont return any of my Calls for the past 2 months.

Never answers phone I never receive anything but my ex says they take money from him they must pocket it because I never see it.

Horrible people, worst ever, rude front desk, useless place. If I could do -0 I would.

They Awful never pick if up the phone and they dont care and they so Behind, They do not want to helping.

They never answer the phone

Horrible Customer Service.. cant even speak to a live person.

They should all be ashamed of themselves with this kind of service.

Speechless absolutely terrible service front desk is miserable and hates her job rude

They are just useless ...dont answer their phones and they are always on breaks

KEEP CALLING THE GOVERNORS OFFICE AND COMPLAINING

Horrible. You can never get in touch with someone there.

Garbage union lazy workers I am still trying to get my case in court, this has been since May. Jill is the laziest.

This place is Hell.

Communication is trash.

This is the most pathetic child support office.

Rude and quick to get rid of you get no help

Hell on earth next to Family Court.

I hate talking to a damn machine

This place took my child

Worst child support office!!!!!! Bakayaro!!!

No like

Very Professionals, Nice staff and Manager. They took care of me, saw my case and helped me solve my situation. Although this happened a long time ago, today was that I was able to give my opinion because I had not had the opportunity to express myself.

Totally deficient