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SOS Cleaning & Restoration
2751 Rustic Hill Dr, Prior Lake, MN 55372, United States
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SOS Cleaning & Restoration

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Ca
Review №1

The owner did the best carpet cleaning weve ever has done.. took lots of time pre spraying, then really worked on the carpet. The carpet was NOT very wet when he was done, also raked the carpet when he was done...I think the truck mounted gives a great clean!!. VERY Happy...see you again.Carol Pierson

Ti
Review №2

We had a water leak in the kitchen and SOS had a person there within 60 minutes of calling them. The technician (Mark) assessed the situation quickly and began the process of fixing the problem, cleaning up, and drying out the flooring. He was very courteous, thorough, thoughtful, and eager to help us solve this problem. He went above and beyond in taking care of our situation to our satisfaction. I wouldnt hesitate to call SOS again, should the need arise for their services.

ch
Review №3

Mark from SOS was very friendly, knowledgeable and professional. He did a fantastic job cleaning out the basement closet that was full of mold and water due to our leaking water heater in the closet next door. Went above and beyond in removing the stuff I did not want to touch! The area looks and smells clean again. He spent extra time thoroughly drying the area. Would recommend to anyone who needs comparable service!

Ja
Review №4

Mark was awesome to work with. He did a great job, gave us some great advice, and the service was fairly priced. Thanks Mark!

Ma
Review №5

Mark is incredible! I have had him cleaning my carpets and tile for the last 7 years. He is hard working, conscientious and always does the best job! Carpets and tile look brand new!

ri
Review №6

We have used SOS Cleaning & Restoration for many years. They clean all of our tile and carpeted surfaces in our very busy veterinary practice and do a fantastic job. We find them to be wonderful to work with. Highly recommend!

Fa
Review №7

We are very happy with the beautiful job SOS did on our carpet cleaning.We felt so comfortable with the quality work they did on our carpet that we had them clean our Oriental rug.They picked it up and delivered it back to our home at no additional charge. The rug looks like brand new.We highly recommend SOS!!

Ka
Review №8

Excellent work by Mark!My carpets and all tile, (floors, showers) look fabulous and they are priced very reasonably.I would highly recommend!

Bo
Review №9

I was really impressed with the consideration, care, and complete attention that was given to the work Mark did on our carpeting. SOS carpet cleaning is the BEST carpet cleaning company we have ever hired to do our carpets. There was no odor to the cleaning solution and the carpets looked like new after they dried. We will be recommending SOS to anyone who needs carpets cleaned!! We are very happy with the work!!

Ca
Review №10

Excellent work! My 3rd time using their services. Highly recommended.They are a great team!

Ja
Review №11

Mark is amazing at explaining the issues, professional in everyday. His clean up was great and he discovered and shared information to prevent issues in the future. Everything was done to perfection!! We would definitely recommend them whether it is carpet cleaning, mold removal and repair.

Ka
Review №12

Have used SOS for years!Excellent prices and service.My carpets and tile look great!Highly recommend ~

Ph
Review №13

Mark did a fantastic job and was a pleasure to talk to. He explained why other methods dont work as well as their non-soap cleaning solution, hot water and high suction vacuum. We assumed we would have to replace our carpet. We tried a host of different products to get the stains out of our carpet after our dog got sick on it. The acid stained the off-white carpet, and nothing would take it out - except SOS. The worst stain is 98+% gone and all the other stains and heavy wear areas came clean. Very happy with SOSs service, communication and value. Highly recommend!

Ma
Review №14

Mark got to our house at the scheduled time. He went right to work and did a great job. Our carpet came out nice and clean. We now have a very good carpet cleaning service we know we can depend on and can recommend to friends and family.

To
Review №15

Mark is great because he is always checking the floor several times over and over to ensure that its getting a deep clean during the process. He preps the fibers, he walks the floors and ensures that he catches everything, so very thorough and detailed in his work. My carpets are 17 years old and they still look very new because of SOS Cleaning & Restoration. Highly recommend!!

Su
Review №16

It was small project, good job of drying my kitchen floor, thanks!

Na
Review №17

We had SOS out to clean our tile shower. Our harsh water had taken a toll on it. The process used resulted in a major improvement. We also had a few rugs cleaned off-site. It was nice to have clean rugs for spring. Mark was knowledgeable and we will have him out again, as well as, refer others to SOS.

Jo
Review №18

Very satisfied with the carpet cleaning. Will highly recommend sos

Cr
Review №19

I have been using SOS for years now, and I am NEVER disappointed in their service. I come home and my carpets and couches look brand new. Also, very nice people to deal with. Thank You for your wonderful service!

ri
Review №20

Very prompt for our carpet cleaning. They look wonderful. Very reasonable pricing! Love how our carpet isnt stiff and sticky feeling, no chemical residue feeling!!

B
Review №21

Marc is extremely professional, friendly and highly knowledgeable in regard to our issue which was extensive water damage. I would use SOS in a heartbeat if need be again.

Pe
Review №22

Did a great job installing new carpet to help sell my condo.

Co
Review №23

SOS have been so great to work with over the years for both carpet cleaning, stain removal and bathroom tile and grout cleaning! We also had a minor flooding issue that they were able to promptly take care of perfectly for us! They have helped us both with our home and business and are very professional and reliable. In addition to that, they are very reasonably priced as well!

La
Review №24

Ive used SOS Cleaning and Restoration for several years to clean all of the carpeting in my home, and the work is excellent. From ease of scheduling the service to the top notch service and professionalism while on the job at my home, I greatly appreciate Mark and Stacey of SOS!

Ma
Review №25

Mark is the best at what he does! I’ve hired his services at least a dozen tomes and have complete confidence in what he does.

Ba
Review №26

Had carpets cleaned and they look and smell wonderful! Price was very affordable as well!

Jo
Review №27

Recently discovered our pets had heavily soiled an area of basement carpet far too large for us to clean up ourselves. After talking with several carpet cleaning outfits, I opted to work with SOS since I felt they would be a better able to resolve the problem given their background in restoration work.It turned out to be an excellent choice. Mark did an outstanding job on a very difficult cleanup job - should the problem recur, I will contact SOS without hesitation.Highly recommended.

Ji
Review №28

Mark and his team has done a terrific job for our mold remediation. Good quality work with reasonable pricing. Mark is very responsive to all of my requests and showed up on time every time. Would highly recommend Mark to anyone with similar needs.

Jo
Review №29

I was very pleased with the quality of service and timely response with clean up..Mark and team were very professional, knowledgable, and ensured all of my customer needs were satisfied. Definitely recommend SOS Cleaning & Restoration services!!

Ma
Review №30

They did a great job.

Ga
Review №31

SOS did a great job for us. They also cleaned our master bath shower and ceramic floor. Very professional job and I would recommend their services to everyone.

Ja
Review №32

Technician performed continuously and effectively until the work was accomplished.

B
Review №33

Mark was easy to work with, clearly explained the process and finished well. Happy to work with SOS and recommend their services.

An
Review №34

I have used SOS cleaning and restoration a dozen times over the years, initially for a water damage restoration project. Mark is always prompt, pleasant and thorough. He has permanently removed stains that other carpet cleaning services had not been able to eradicate. I highly recommend this service. For better or worse, I have SOS Cleaning and Restoration on speed dial!

Di
Review №35

I had a great experience with Mark and Stacey with SOS. Very knowledgeable, quick to respond and they did a great job with mold remediation. As a new homeowner I was walked through and explained what was needed to get the job done and glad to recommend.

Do
Review №36

SOS came highly recommended by some good friends, I had a rental that we had to get cleaned up, they were on time, very professional and responsive. I will definitely be calling them again.

Ha
Review №37

Absolutely outstanding service and attention to detail !! Total transformation..Please reach out to these guys if ever in need of a carpet cleaning.They also do bathrooms and much more !10/10 would recommend.

Jo
Review №38

S.O.S does a great job. I would most likely rehire them down the road. The reason I said most likely and gave them 4 out of 5 stars is I felt they were a little pricey. Less then an hour and a half of work cost me $200. Again, aside from cost, they are GREAT!

El
Review №39

I am impressed with the quality of his work, the thoroughness, and flexibility...getting the job done! And done right at a fair price! Thank you Mark!

Ki
Review №40

Friendly, small, local company. Very professional, thorough and extremely reasonable in price. Have used them for residential and commercial cleaning and would highly recommend.

Gl
Review №41

Great customer service! Great at reassuring us that we could restore and avoid mold after having a pin-size hole leak in a water pipe, in one of our walls. Mark did an excellent job of making sure that we were taken care of. I highly recommend SOS for any water damage clean-up!

St
Review №42

Mark was very responsive, personable and provided us with insight beyond expectations. Our new basement had flooded due to the sump failure. Mark was at our home in short time, offer a plan and got to work. We completely dried out our basement!!

Di
Review №43

We have used SOS several times over the years. Each time has been exceptional. We recommend this firm to anyone who needs carpet or other floor cleaning,

Na
Review №44

SOS is a great carpet cleaning service -I’ve used them many times and their service is timely and the carpet always looks like new when they’re finished!Nancy HApple Valley

Mo
Review №45

Great, friendly, thorough service! Mark was very informative and obviously had a lot of experience to back up the knowledge of his industry.Would definitely call SOS with our future needs.Thank you for making our issues so much more affordable and do-able!

je
Review №46

Mark and has been cleaning our carpets for nearly 10 years and we wouldnt have anyone else clean them!We have a black and white dog who sheds terribly, and leaves a big, black mark where she naps and sleeps. Since Mark has been here before, he knows he will have to treat those spots when he gets here. He just left our house and the carpets look like new!Mark is very kind and thoughtful and full of great information about spot cleaning and how yo keep our carpets. We also trust him, completely, because we have gotten to know him and Stacy so well!We highly recommend SOS Cleaning & Restoration for your carpet cleaning!!

So
Review №47

Mark was able to come out same day to clean out our well room that had mold in it. We had been having issues with buyers backing out from purchasing our home before realizing the issue in the well room. I emailed Stacey in the morning and Mark came out that afternoon. He was wonderful and explained everything he was doing and why. He came back a few days later to pick up all the equipment (black Friday morning even!). 2 days after that we had a showing with an offer and just closed on the sale today! We are so thankful to Mark for fixing our home and feel better knowing it was professionally done and the new owner now will not have to worry about it. Will definitely recommend and use again!

Ja
Review №48

SOS was amazing! I thought there was no way they could get the grout clean in my kitchen. 18 years of 4 kids, dogs, cats, etc. had left it pretty dirty. It looks new again! Thanks SOS!

Su
Review №49

I had experienced excellent carpet cleaning and service from SOS in the past, so when my entire basement was saturated from sump pump failure on a holiday night, I sent an email thinking Id hear from them the next day.They responded immediately and Mark came out that night to begin the water removal and drying out process! He went above and beyond to ensure that everything was completely restored to its former state. Mark and Staceys genuine care and sensitivity coupled with exceptional work at a very reasonable price are qualities very hard to find and I cant recommend them more highly.

li
Review №50

Ive used SOS for many years. Their service is top notch EVERY time! SOS responds quickly & efficiently to service requests. They are prompt & most importantly - do stellar work! They are careful, complete & trustworthy.

Jo
Review №51

It was a great experience working with Mark and Stacey at SOS. Very professional and I think a good value. Wouldn’t hesitate to use them again in the future.

Su
Review №52

I’ve used SOS Cleaning & Restoration 2 times and have been very happy with the results. Mark is very professional and easy to work with.

Ta
Review №53

They did a wonderfuf job especially on short notice. Highly reccomend will definitely use them again!!

Br
Review №54

Mark from SOS cleaning and restoration was so knowledgeable and personable and professional and his work. They were able to get to our water damage immediately to prevent any further molding. We are very happy with their service and dependability.

He
Review №55

I had my tile and grout cleaned in two bathroom and an entry way. Wow is the description of the before and after! They were clean, courteous and knowledgeable about their services. I would highly recommend for the Tile/Grout cleaning services! Im getting an area rug cleaned too and cant wait to see those results!

Jo
Review №56

On time, no mess when finished. And tiles are sooo clean. I have white grout on my tiled bathroom floor ( it’s 30 years old) and it looks like new. The walls and floors in both bathrooms are ceramic tile and they look so clean. I have SOS every year just to keep up the clean and fresh look in my bathrooms. Thank you, SOS!

ka
Review №57

They did a great job taking care of some pretty major damage do to an ongoing leak. They were quick but thorough and they were done when they said they would be. I would recommend them, quality job and very friendly.

Ch
Review №58

Mark and company were very professional and great communicators. They showed up on time and did an awesome job! My kitchen tile floor and grout look like new again!

Ar
Review №59

The service waz very good and profressional. They answered zll my questions snd get the service startex right away. If I would ever need that type of service zgain I would use them

Lo
Review №60

No need to call any other company-- this is our go-to. They do a great job on carpet cleaning and we also had them clean our bathroom tile/grout. Very fast, professional, so glad we found them!

Su
Review №61

Fast responses, professional & quality work! Brought our dirty floors back to life. Thanks SOS!

Er
Review №62

SOS always does a terrific job cleaning grout and tile floors. They are prompt and very easy to do business with as well as reasonably priced. I highly recommend!

Ca
Review №63

Oh my goodness the work on my Carley was phenomenal I could not have Expected them to work so hard to get my carpet back to looking so great and smelling so good thank you guys great work

An
Review №64

Mark is a Prior Lake local who does an amazing job at a fair price. My carpets have never looked better!!

Ed
Review №65

SOS does a fantastic job. We have them come back every year to clean tile, carpets, showers and the service is incredible. Theyre were even our goto resource for water restoration when our fridge water line leaked. Mark is honest, straightforward and would highly recommend SOS.

Ma
Review №66

Very satisfied with the removal of water in our lower level; prompt, friendly service

Jo
Review №67

Mark was very knowledgeable of the cleaning process of carpets. I wasnt aware of all the different services the SOS company provides. Nice to know this for future needs.

Em
Review №68

They are friendly and provide a quality service. Our carpet looks new again!

Ch
Review №69

Great team and great results. Our facility looked amazing after the SOS team was complete!

Di
Review №70

We were very comfortable having SOS in our home. They were excellent at keeping in touch and checking the progress of their water removal equipment.

Ca
Review №71

Mark from SOS was very professional and did high quality work. Would definitely recommend!

Re
Review №72

I had an excellent experience with SOS Cleaning & Restoration. Could not be happier with the work they did. Experienced, knowledgeable, professional and very fair price for mold remediation project!

Vi
Review №73

They do great work! Thorough, efficient and friendly. I highly recommend them.

Ma
Review №74

We were very pleased with the carpet cleaning SOS Cleaning & Restoration provided. We will be using them again in 2020 to clean the carpets on our lower level!!

Ka
Review №75

Mark from SOS was a lifesaver when our basement water pipe burst. This happened of course when hundreds of other people had the same issue. Mark stopped by on his way back from another job and started working immediately on fixing our wet basement. He stayed until 11:30 p.m. to get us through the first phase of the process. He came back the next several days until his part was done. He was kind, responsive and thorough in his work. We would use SOS and recommend to others. Thanks for helping us out when we were in a crisis and for understanding our concerns with quickly addressing the issues.

Tr
Review №76

SOS did a wonderful job on all of the carpets in our new home prior to us moving in. It was great to have the carpets clean, fresh and looking great. SOS was easy to work with, could get the job done when requested, timely in completing the job, and customer service with a smile. Would definitely recommend SOS and plan to use them again in the future!

Em
Review №77

Excellent job cleaning and old tile bath surround and tub!

La
Review №78

Mark arrived right on time. Very efficient, very careful . He made my old carpet look almost new again.There was no hidden cost. I paid exactly what was quoted to me over the phone. I definitely would use this carpeting service again. Thank you, Mark

Cr
Review №79

Friendly and easy to schedule. He got here on time and did a great job

Ha
Review №80

Emailed on Sunday to make an appointment, had a response Monday morning and the job was done on Thursday. Service was timely, fairly priced and top quality. This was our second experience with SOS and well use them in the future!

Sc
Review №81

SOS was on time. Did a great job and I would highly recommend them.

C
Review №82

Prompt, courteous and thorough. Carpeting looked, smelled and felt great afterwards. They were excellent to work with and highly recommended! We’ll be using them again!

J
Review №83

Wonderful service!!! Mark came out and did a wooonderful job on the carpet. We had a lot of “slime” spots on the carpet from our child that I never thought would come out! He got most of them out and it looked wonderful! On top of that he was very friendly and professional 🙂

Be
Review №84

Our experience with SOS far exceeded our expectations and you’ve earned a customer for life! We’ll contact you again when the carpets need cleaning. Thank you, Mark.

Je
Review №85

Thorough and detailed...... Great job!

Kr
Review №86

I have been using SOS for years now and will never trust my carpets to another company! They are always on time, courteous, and professional. They do an incredible job and I recommend them every chance I get!

Ma
Review №87

SOS Cleaning and Restoration has cleaned our carpets several times. We will continue to use them for any and all carpet cleaning needs. They got three red dye stains out of my sons white carpet. Highly recommended.

Ra
Review №88

SOS, did an amazing job with my carpeting. Friendly, prompt service, Mark was very informative and provided excellent service from start to finish, highly recommend.

Je
Review №89

Prompt and courteous service. Would definitely use again.

De
Review №90

Does a complete job paying attention to details and price reasonable.

Ma
Review №91

SOS came and cleaned our tile for us. My grout looks as though it is brand new. Mark and Stacey are personable and professional. I highly recommend their service and quality of work! Mary Hawes

Su
Review №92

SOS/Floor Restore always does an excellent job cleaning my carpets, including removing all stains from dogs and kids. They are always right on time, friendly and courteous, and make sure everything is spotless when they leave.

Kr
Review №93

Mark did a great job and went above and beyond to fit my jobs into his schedule!

To
Review №94

Great service and reasonable price!

Ji
Review №95

Thank you Mark and Stacey! My couches, chair, and area rug look new again.

Ca
Review №96

On time. Efficient. Excellent work!

Da
Review №97

Buck has always done a wonderful job. I will always use SOS when in need.

To
Review №98

Fantastic service and results--thanks!

Jo
Review №99

Very professional approach to solving household calamities...they take the pain out of Restoration!

Be
Review №100

Did a quality job patching our ceiling, we didnt even need to paint, the patch/blend job blended in with the existing ceiling very well!

Information
18 Photos
100 Comments
5 Rating
  • Address:2751 Rustic Hill Dr, Prior Lake, MN 55372, United States
  • Site:https://soscleaningandrestoration.com/
  • Phone:+1 952-847-3404
Categories
  • Carpet cleaning service
  • Water damage restoration service
  • Upholstery cleaning service
Working hours
  • Monday:Open 24 hours
  • Tuesday:Open 24 hours
  • Wednesday:Open 24 hours
  • Thursday:Open 24 hours
  • Friday:Open 24 hours
  • Saturday:Open 24 hours
  • Sunday:Open 24 hours
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