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Murphy Appliance Repair
4285 Fountain Hills Dr NE, Prior Lake, MN 55372, United States
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Murphy Appliance Repair

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Li
Review №1

Will never use them again. I scheduled them to come out to repair my microwave. They said they could come out the same day. They missed several appointment windows with me and finally showed up 3 days later. The technician said he needed to order a part for the microwave. I authorized him to do so. I over the next 3 weeks I received no updates from Murphy on the status of the order or repair. I called numerous times to find out what was happening with no answers. no one could tell me what was happening! I eventually had to give up on them after I wasted my money paying for a repair that never happened. I had to make other arrangements to get the microwave fixed!

Cl
Review №2

My dryer start button broke, and the technician sent someone out literally the next day to take a look. The technician who showed up was a great pleasure to deal with. He was very nice, thorough, worked quickly, and complied with COVID safety measures. My dryer was fixed in a timely manner, and I couldnt be happier! I applaud the great professionalism, responsiveness, and knowledge to help me solve my issue. What a great team!

Ha
Review №3

We called Murphy Appliance Repair to come fix our Viking range which was not working. Ben came and told us that the spark module needs to be replaced. I called around before accepting his estimate, so I was surprised, but his price was relatively low. So, I decided to go with him. Everything seemed to be working fine by the time he left my house. Keep it up!

Jo
Review №4

I contacted Murphy Appliance Repair after some disappointments from a previous serviceman. Im so glad I did!!! They were able to fit me in the next day, they were incredibly professional and from diagnosis to fixed it was around 30 minutes. Thank you Murphy for being a model company for all the rest out there!!! Keep up the remarkable work!

Z.
Review №5

Absolutely horrendous customer service. Every time I had an appointment booked, they would cancel and ask to come the following day. They did this several times and wound up never coming out. Cannot recommend at all.

Ha
Review №6

We have used Murphy Appliance Repair I think 4 times now. They are prompt, courteous and has fair pricing. During some of the times my husband was far away on business trips. As a temporary single mom I appreciated not only appliance medic proficiency, but the fact that I was comfortable with them being in my home without my husband here. I could trust them also, to continue to give fair service even without my husband to check things over. Thanks Murphy Appliance Repair. We are never getting rid of your phone number!

Ar
Review №7

This is my second time for appliance problems. The first time was my washing machine a few months ago. I called this past Sunday and made an appointment for today with my dryer making an awful screeching noise. Ben is very polished and responsive. He immediately identified the problem and went to pick up the part. He had my dryer fixed in a very short time. I highly recommend him. He should be recognized for an award. Thank you again.

Ja
Review №8

These guys deserve a 5 star review.Their customer service was excellent. Their technicians are very friendly and helpful. They showed up earlier than were scheduled. They were very skilled and had my washing machine repaired very quickly and explained what they did. I would definitely recommend them.

Ca
Review №9

The technician was very experienced and the quality of work was excellent. The folks were honest and if they noticed an issue with the appliance while they opened it, they would fix it for free if it did not involve much effort. They followed up on their service appointment. In whole, I was very pleased with their service and would recommend them to others.

Da
Review №10

We highly recommend Martin at Murphy Appliance Repair company. He is an expert and his services are top class. He came out to diagnose the problem with our dryer, ordered the part and came back to repair right away. I like his trustworthiness and can-do attitude. Give him a try, thank me later!

Je
Review №11

Other than the frustration that I have with it being the homeowners responsibility to separate the stack-able washer and dryer if the item is still under warranty, Ben and Drew both did a great job. Ben came on a Friday to assess the situation, was able to open the locked washer door and gave me information on the three error codes that this washer was throwing. Drew came the following week to complete the task at hand. He even found my diamond bracelet that I swore was gone forever and returned it to me! Definitely would recommend Murphy Appliance Repair.

Ma
Review №12

Contacted the company and they stated they would be at the house in 45 minutes. The tech arrived within 2 minutes of the promised time and went right to work. He diagnosed the problem, noticed another issue which I did not know about. He had the parts on the truck and completed the repairs quickly. Fast, knowledgeable and efficient. Would highly recommend .

Ry
Review №13

I just would like to share my experience with service I received from Murphy Appliance Repair. Technician quickly found the problem with our oven, ordered the parts, and returned quickly to finish the job. Most amazingly, I got service the same day I called them! Just give them a call and they will take care if you!

Re
Review №14

Ben is the hardest working tech Ive ever seen. He spent hours on the phone trying to work out a situation I had with him. I worked with both of these guys for 9 weeks trying to get parts and acceptable customer service. They never gave up. I highly recommend their services.

Da
Review №15

I called this company based on their reviews and was not disappointed at all. They fixed my washing machine without any issue. They were on time for the set appointment and quickly diagnosed my issue and his pricing was fair. I will use them again if the need should occur.

Ju
Review №16

We have used Murphy Appliance Repair the past couple years to service several of our major appliances, including our oven, AC, and dryer. They are incredibly professional, returning calls quickly, providing flexible scheduling to meet our needs, and friendly and courteous while working in our home. Id definitely recommend their services, and will continue using them as our go-to for future appliance issues.

Ma
Review №17

I am a Lawyer and have called Murphy Appliance Repair on many occasions for appliance repair. He answers your calls promptly and is very knowledgeable and can usually diagnose the problem on the phone and when he comes for the repair he is prepared to fix the problem. So very reasonable in his prices. And best of all a really nice guy!!

To
Review №18

Horrible service would never use them again. They were supposed to order a part to repair the microwave. Twoand a half weeks later cant find out if they even ordered the partThey cant even tell me if they ordered the partOur microwave is still not fixed yet.

Li
Review №19

The technician arrived promptly and his service was very professional . The technician worked very hard to figure out what the problem was with my system. The technician figured out the problem and fixed the system thus saving me a bundle of money. I really appreciate his service. Murphy Appliance Repair is highly recommended!!

Em
Review №20

Stop searching. Murphy Appliance Repair are the guys for the job. How many times do you leave messages and get no response? Not here! Left a message Sunday night, received a call back on Monday. Appointment set for Tuesday. Showed up ON time, fixed my wash machine, and out the door in under 60 minutes.

Do
Review №21

Ben from Murphy Appliance Repair came to our place to address an issue we were having with our new washer. He did a great job fixing the problem and explaining what caused the issue and how to prevent any other occurrences. I highly recommend him and would call them with any other appliance problems we may have in the future.

ka
Review №22

Well..I left a message for repair...Its been1 week and have not received a call back.

Information
1 Photos
22 Comments
5 Rating
  • Address:4285 Fountain Hills Dr NE, Prior Lake, MN 55372, United States
  • Phone:+1 651-362-5705
Categories
  • Appliance repair service
Working hours
  • Monday:7am–8:30pm
  • Tuesday:7am–8:30pm
  • Wednesday:7am–8:30pm
  • Thursday:7am–8:30pm
  • Friday:7am–8:30pm
  • Saturday:7am–8:30pm
  • Sunday:7am–8:30pm
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