Lowe’s has stopped being a quick stop. For the last year my shopping experience has been the same: enter with a question, search for someone to help answer my question, get transferred by a recent hire to someone unfamiliar with that department, wait some more more, receive the name of someone who MAY be able to assist (unfortunately, that person won’t be back into the store until tomorrow or . . . whenever). Each of these experiences is usually tied to some work I am already committed to completing with Lowe’s.

This place is getting worse and worse. Went in looking for a lamp timer. The Lowes app gave an exact location where it should be. Nope, not there. Aisle signs indicate what aisle it should be in. Nope, not there either. Getting someone to help you in this place is like pulling teeth.

Nice clean store, looking for some end of the summer plants, found them to be a bit pricey

Lowes has been one of my regular places to shop during the pandemic. Getting many projects done!

Ive gone plant happy! Even better, each time I kill 1 Lowes give you up to a year & you can return it & get your money back.

I typically go to Home Depot as its a little more convenient from my house. But I went there looking for a 12-in cardboard form tube and they were all damaged. So instead I went to Lowes and they were all perfect. Additionally Ive been looking to buy a platform ladder three or four feet high and they had a little giant for 90 dollars, so I bought it. I may just go to Lowes next time!

Very good experiences shopping there. Great customer service and checkout personnel!

More then twice this locations had items in stock on the app but no help near by to locate set item. Shelf/Aisle empty. Other times I’ve gotten help from a gentleman name Angel in the plumbing department. I was in and out. Its really hit or miss. Typically end up here when Home Depot dose not have what I need in stock.

Rosalles is the best person if you need help in Customer Service. She was the biggest help and I could not thank her enough. Will be back very soon to buy all my house needs from her.

We purchased a hisense bottom freezer refrigerator from lowes FIRST TIME BUYING FROM LOWES, WE USUALLY BUY FROM HOME DEPOT. *This is not an ad review*. Delivery drivers claimed we werent home when they tried to deliver fridge. my Ring cameras showed NO ONEshowed up. We finally received fridge. 2 months later fridge needed to be repaired. But there were no maintenance repair companies in our district so lowes offered to replace our fridge with another Brand new fridge, of the same brand. We accepted. Than once AGAIN the delivery drivers claimed no one was home. mother of two, 3yrs old and 14yrs old. No fridge has been delivered since we originally put claim in 2 weeks ago. We have been purchasing food from uber for 2 weeks now which is very COSTLY. IDK why Lowes chooses to use FELONS to deliver their merchandise. I know they are felons because of the tattoos the attitudes and the lies.. I asked one delivery driver to put on shoe covers and he said it is a liability to put on non slip shoe covers. Sooo if you can lie about no one being home. You can lie about non slip foot covers. Im done with lowes and will NEVER PURCHASE FROM THEM AGAIN. Even walmart is a better option at this point. A cooler is a better option at this point. Lowes... or anything in poughkeepsie is disappointing. This is like the bronx and Brooklyn of upstate, NY

I like the products at lowes but ive found im always in line when i got there. Was ordering online but now they default to shipping to the store and picking up in the lockers. I hate waiting in a huge line to pickup things or in the garden outdoor section they only have 1 worker there so long lines and they cant come out to help you find something in a section. Not great customer service.

I went to Lowes to buy the solar gutter lights for both of our decks and they are outrageous I went back and got several more the look of the Life is Beautiful on your house and the light they throw off is amazing

Great experience as I was looking for some plumbing supplies and the staff was amicable and extremely helpful so that I left with the right parts to complete the honey do job for our home. If you are in the area, I would thoroughly recommend you to go to this location.

Only place we could find what we wanted. Lighting in lowes stores poor. We dont go there often. Organization is poor.

The most pleasant trip to a big box hardware store in the last few weeks. Everything was well organized the staff were very perceptive and helpful. I was in and out as quick as one could hope.

Steven was awesome in helping me figure out the electric outlet box, super easy to follow and found me a great deal. I was looking and he approached me to help, Amazing service!

The worker crunch is affecting all the stores and Lowes has been affected too. However, the store was well stocked.

I went to this store on 3/12/21 to buy a dryer and received the most superb and helpful assistance from a salesperson named, Evie. She made sure that I brought only the parts that I needed. And, she helped me to save enough money from a store discount that it ended up making the warranty much more affordable. The entire purchase cost way less than I thought it would. Thank you, Evie!

Never buy anything at this store or at lowes. it is next to impossible to reach someone at the store or online to address an issue. when you do, they often are unable to provide a complete solution, and ferry you to another, all the while adding phone time. when you do reach the correct person, they sometimes do not follow through. the online access is often defective. and by the way, the product that lowes delivered was defective twice, and this review responds to the third attempt to deliver a functioning product

The assistant manager Darren has helped me immensely over the past year to make sure that special order items and other major purchases I made went smoothly and came through at the best price! Forget about Home Depot, because of Darren and his staff and the manager of this store, Lowes is now my go-to place. If ever you run into a problem at this Lowes store simply ask for one of the managers and I will guarantee that they will resolve the issue. They take ownership of the situation and they make it move forward. What more could you ask for?!?

Placed an order for curbside pickup, available at 8am or so. Arrived at 9, did the check in, and had to wait til 10 for anyone to even come out and speak to us. Employee said she never got the alert on her system. Asked to speak to the manager- he deflected all responsibility and kept blaming a glitch in the system. How did the employee not get the alert, but when I went in to look for someone I saw the flatbed with my order on it? So someone knew it was ready and dropped the ball and didn’t pass on the word to others. The whole point of curbside pick up is to not have to go in. Yet I did have to go in, and in the time in took to get my order I could have gone in and gotten everything multiple times over.

Does ANYONE work there??? 23 calls and no one picks up the phone!! Literally TWENTY THREE CALLS!! Ordered a curbside pickup and they cancelled the entire order because ONE thing wasn’t in stock and now no one picks up!! This is absurd! I’ve tried every department too just for someone to pick up and it just rings and rings and you get automatically disconnected.

The two men who helped me pick and load lumber were beyond patient and helpful.

Gabriel at Lowe’s curbside pick up, was extremely helpful. He renewed my feelings in good old fashioned customer service. Lowe’s will be my place to go

Great shopping experience! Not super crowded like the orange store . And the customer service desk was great!

Customer service Hanna and Hope were super friendly and helpful. Appliance section not as friendly and seemed annoyed at questions, so honestly Customer service definitely made up for appliances slack.

Last spring I got all my plants at Lowes. They were great. Will be going there again soon.

Never coming here again. Asked 5 different people where to find brown paper trash bags. Got several different answers, looked in several different places. Not one person could be bothered to help me look. Left after the 5th person told me to “look somewhere in the outside section.” When i rebuked with how vague and unclear that was, she looked at me like a donkey faced doe.Went to Poughkeepsie Home Depot afterwards.

Our favorite Home Improvement Store great selection & excellent customer service

Very helpful, went for hose attachment, and sand.

A little bit difficult to find this store, although I am not from this area there should be better posted signage that says LOWES from the main road.. as for the store it self its a standard size Lowes with basically everything the homeowner and contractor need..

Good shopping experience. Sean and Simon in the outdoor section went above and beyond to help.

Nice and organized. A little limited, unless they didnt restock.

We were there to buy some shrubs. Good.prices selection was just ok.

John in the flooring department was such an amazing help. He was able to give us his expert advice on which kind of floors to get

Great selection, not enough staff

The delivery men broke my brand new refrigerator and then the store never picked up their phone. Not the way to handle business or paying customers!!!

Ralph the Manager is always on the job. Corey the hardest working team members. All if the employees doing. Great job.

Been calling the store to confirm my delivery. No one is answering the phones in the store. Have not received a call about my delivery for tomorrow. Very frustrating!

Pro: This location has a wider variety of decorative selection of floor coverings and wall tile than others.Con: No, self checkout.

Mdse in stock. Staff in the aisle. Results, in & out 10 min.. RETURNS 10 min wait

Lowes is Lowes. You been on one, you been in them all. Finally found what I was looking for, by myself. No help.

They had a lovely selection of yard plants. Plus whatever mulch you needed. Was able to purchase exactly what we went for. Pleased with our purchase.

Rosalee was the best hands down

Shiut out to the floor Sales Associate NEIL! He was hospitable, helpful & thankful others were patient when he had a long line of customers awaiting him! Neil, may God our Lord JESUS Christ bless you for your service at your job LOWES!

Very good for appliances!

They might have what you want but you better know what it is and what it is that you need cause they dont know usually specially in the Plumbing department

Curbside pick up for a relative, easy peasy. Bridget delivered item efficiently and was pleasant.

This $9000 purchase was the worse experience of my life. Every aspect, from purchase to installation to inspection has been a nightmare.The installer not only installed the generator at a tilt, which Generac said would void my warranty, but then also used wires that are not rated for my machine and placed the generator within 8 feet of my propane tanks.He also used a thermostat wire that my Generac Tech said would burn up a cold weather kit if I decided to have it installed.It failed inspection.I’m not even sure the installer is qualified to install Generac Generators.Still no word from the installer about fixing the problem.The installer also refused to remove installation waste stating, “I didn’t buy the generator so I don’t remove the waste.”I had to beg him to remove a box of wire waste.

I placed a curbside order and was never e-mailed a confirmation, nor was told when my order was ready. I used my credit card to place the order and was very nervous as to whether or not the order went through correctly. I placed an order at Kohl’s and received better customer service for curbside!!!! What happened to Lowes? They used to be caring, friendly, professional, and understanding when it came to order placement. Now, they cant even find time to update their inventory on line. Do yourself a favor, call to make sure that the store actually has the item you are looking for in stock before you head there for pickup. I’m so disappointed!!!!!

Purchased 2 bathroom vanities online. Pick-up was a uneventful process and Gabriel loaded both large boxes without question into my vehicle. Smooth and courteous transaction.

They need to update their inventory to match what there app says.

No choice for paint but flowers, on sale rack I love, they were beautiful mot like Homr D, half dead.

Though it was almost closing time, staff was very pleasant and very helpful. Everything I needed was easy to find and well priced. I also found that they had a lovely, well stocked garden department.

Better customer service than the other orange home improvement store!

Wrong color dish washer was sent. Took numerous calls and a two hour visit to remedy this. It’s been a week and no credit received or even acknowledged. Never showed up to haul away old one after we waited all day.

Ask for help and called customer service for help from lowes, nobody ever answered or showed up, and a hour later Im still on hold, while I am now home sitting in my living room.

Polite and efficient customer service by phone. Joe got my request and called me back later.

Bought a shed and paid extra for the install. The installation was done terribly. The walls don’t meet the roof and gaps everywhere. No assistance fromAnyone to get this rectified. Don’t even respond to calls/emails to address the concerns.

Great store, better than Home Depot. Never enough checkers, usually one, maybe two even when heres lines

Good service not crowded best time is in the morning

Super friendly eager to help staff.

Excellent store you find a lot of thinks you need for you house. I recomend it. You will love it.

5 for $10 mulch is a great deal

Nothing special, but helps get the job done. Its a little hard to find - the whole thing is really buried back off the highway, with poor signage.

Excellent C.S. was accommodated by Amanda at the Returns desk.

Some Craftsman tools. They need to put more Craftsman tools.

Convenient, well stocked, good prices and staff willing to help customers make this a good place to shop.

Excellent staff in aisle 64-tools. Informative & SUPER helpful!!

Pretty much you need it, they got it.

Just went it today and with how busy they are due to a big snow storm coming they took there time to help us. Shout out to customer service Department.

My shopping experience was exceptionally well and reason being, Erik in hardware was exceptional! Professional, polite and extremely helpful. As well as very friendly! 5 stars for him !!!

Great variety of plants.

My experience here was horrible due to an employee by the name Maria in the appliance area... When asking her a question she was very sassy and short answered (not even attempting to help) she got upset when Ben began helping us and walked away while texting on her phone (I felt it to be very rude and unprofessional) However, I will give Ben Five stars for his outstanding knowledge, patience, and willingness to help in any way possible... I truly do appreciate sales associates like you, thank you!

The store opens at 6am, we arrived at 7:30am, but was told the staff doesnt come in until 8am. We came back at 8:30am. We went to the department at order an item, but the salesperson was on another department helping someone else. We had to wait over 45 min to see someone. She didnt seem that eager to help us, and was constantly on the phone. When we told how much the item was, I told her that I can get directly from the manufacturer website for 1/10 the the price. The whole experience left a bad taste in my mouth. It will be a long time before I go back to Lowes. There are home depots and Aces throughout my area. Next time I will pick one of them, or go straight to the manufacturer when I need something.

Ordered lumber on On June 1st status shows In Process. Called 1-800 number and was told to call local store. No one in the store is picking up the phone. I would recommend to shop at Home Depot

Good gardening supplies such as flowers, shrubs, soil, rocks, etc. Not much in the way of pots, gabezos and outdoor furniture. Good number of staff on duty to help, esp. customer service. Very busy, holiday weekend and all. Pleasant shopping experience today.

I got the impression that the appliance dept rep didnt want to be bothered with selling me a refrigerator. Everytime I asked him a question about anything, he acted like I was bothering him. This was the New Paltz location. I called the Kingston, NY location and talked to Ben or Ken there and he was extremely helpful! The ONLY reason I didnt buy from him was he couldnt get the refrigerator delivered for 2-3 weeks and I needed it immediately.

Thank you to Zack the store manager for making my silly mistake of ordering the wrong dryer then missing return window go away with wonderful customer service!! I’m Lowe’s convert for life.

I ordered linoleum for curbside pickup, received an email that my order was ready. When I went to pick up the order, I had to wait for over 30 minutes while they looked for my order. Eventually I just cancelled the order because I didnt want to wait any longer. If Lowes is going to do curbside pickup, they need to not send emails to customers saying the order is ready when its clearly not. I have better things to do than wait around for a half hour for an order thats not ready, especially during a pandemic when were told to limit being outside anyway. Terrible customer service. I will be avoiding Lowes for a long time.

Horrible. One cashier open during the busier time of day

Went to get a lawnmower for my love. He found what he liked. As we usually do. Thank you all for being there. 😀

A great place to get your appliances. I like going in there and even though I am clueless what I need to get, there’s always someone who is willing to help me.Maria G was a great help with my parents, who needed extra assistance buying a lot of stuff. I highly recommend going back because of the service and presentation.

Always liked Lowes. Staff seem more knowledgeable than the Home Depot and definitely available to help!

Ordered lots of material to build a deck....in July. It is now October. They have contacted me at least 6 times stating they will deliver the next day or week, only to be told the same thing over and over again. We used to prefer lowes to home depot, but no longer is lowes a trustworthy source. They are just awful.

This is my go to hardware and supply store rather than HD. Their long hours have saved me several times. The prices for most things are very competitive and the selection is good. I just wish there was more ventilation, because between the wood, insulation, paints, laminates, and all the garden spray, I find i cant hang out there too long before I need air.The service at the different departments is always great - friendly and knowledgeable with no gimmicks. Only the cash registers need to be better staffed for expediency.

One cashier..line backed up...told customer service..they were no help...no manager in site

Customer Service is disorganized and lacks information needed to help customers

What kind of lowes needs a trailer surveillance unit out front?

My dad and i went to look at flooring and met a nice employee named Tyler. He was very knowledgeable and helpful. He was very good at his job. He helped us understand all the different applications and under layments for each type of flooring. We decided after coming home with our samples that we were going back to see Tyler and purchasing our floor. Thanks Tyler for being good at your job😀

Hope, the person at customer service, helped us very much!

Best Lowes in our area! Worth a trip across the Hudson River. Well-stocked shelves, clean store and knowledgeable, friendly employees!

HORRIFYING EXPERIENCE!On April 27th, I ordered $3,700.00 worth of kitchen appliances from Lowes through a very lovely salesperson. The delivery was scheduled on May 26th, but was cancelled a few days beforehand.Eventually, the appliances were delivered on June 3rd. The delivery service however, was deplorable. They had zero regard for safely delivering the appliances. In addition, you could tell from one of the workers attitude that he clearly did not want to be here.The stove was dropped at some point as the back corner is dented, though we kept it as it could not be seen. We witnessed and heard them banging the fridge around. But worst of all, while delivering the appliances, the delivery people nicked my newly installed and painted steps EVEN AFTER they were told not to use those stairs to get to the kitchen. Clear directions were given to them to enter through the deck stairs as we had just had work down to the front stairs. Their blatant disregard and disrespect throughout the delivery process was deplorable.The appliances themselves are all flawed; some from the reckless treatment of the delivery personnel and others from the factory. The freezer door was dented, the stove was dented, the icemaker came broken and did not work, and the microwave did not work.When attempting to operate the microwave it buzzed loudly, the display went crazy, and in about 20 seconds it would shut down completely and then went into failure mode.My husband and I went in on June 10th to exchange the broken ice maker for a new one. The new microwave and freezer were not delivered until early August; AGAIN after several cancellations, as if we hadn’t been inconvenienced enough.Today’s date is August 23rd, 2020 and I have yet to hear back from management after multiple requests to speak to someone. I have repeatedly asked to be compensated for the damage that was incurred to my house and the broken appliances that were delivered.What should have been a smooth transaction was nothing short of a homeowners nightmare. Throughout the nearly five months, I have called, emailed, and went into the store numerous times. They are always short staffed. No one to help. No one answers the phone anywhere.Lowes should be ashamed of themselves and I should be both reinstated for the damage that was incurred to my home as well given a generous discount on my damaged appliances . I do not know how they stay in business.NEVER NEVER AGAIN!! BE LEARY PEOPLE. BE VERY VERY LEARY.

All the people are very polite. Im actually asked what I need and how they can help l. Which doesnt happen often anymore for some reason and the people I spoke to are very knowledgeable.

Easy.... Enjoyable.... All the employees had their masks on.... Everything was sanitized..... Very impressed

I would say that Lowes is a step up from Home Depot when it comes to decorating. As I said in my Home Depot review if youre looking for assistance allow for extra time. Prices compare pretty equal to home Depot so really it might come down to which is closer to you.

Dave help me out with my kitchen cabinets

I knew where everything was. Great assortment of star drive exterior screws.

Giving Alex, in flooring, 5 stars. She knew what she was talking about, gave great advice, and took time to answer questions. Lowe’s, we hope you appreciate her! 😁

I moved to the area two months ago and every time we need something this is where we go. I am able to find everything I need in that store. The staff members are very friendly and helpful. The store is very well kept.