I dont get it.I asked for a refund of 8 of my 10 works I bought in Feb. I went to 2 sessions (in not a friendly groups ) in late Feb and early March before it shut downI dont feel comfortable going back there.That they will not give a refund when other do speaks volumes about their customer service.
The program works. Period. Someone other then myself figured it out and this allows me to simply show up and see the results in the quickest amount of time. The people the program and the location are all on point for my lifestyle goals.
OTF has changed my life trajectory. I am physically and mentally stronger now than I was in my thirties. Achieving personal bests on the treadmill, floor, and rower inspire me to push myself for personal bests in other aspects of my life - at work, with my family, and overall. The variety of workouts, the energy of the coaches, my OTF friends, and new challenges all make the OTF experience exceptional. Thank you to the team at OTF Portsmouth! I cant wait to see what I am capable of in the years ahead.
Best workout I’ve ever had. Every class is different and I love that I don’t have to plan my workout. I just listen to the coach and get a full body workout! No adjusting machines, and the place is very clean!Love it, love it, love it!!
Best workout in town!
I love this place! There is so much motivation and support. Friendly staff, the coaches are amazing and always available to answer questions even outside of class. I’ve never felt so comfortable at a gym
Great atmosphere, supportive and motivational!
Workout is good. Policies are horrendous and dont align with the price point. Customer service at this location is lacking as the manager unavailable and doesnt respond to emails. They incorrectly charged my account and I had to follow up with her for over a month to get any sort of response.
Great atmosphere and knowledgeable coaches. The workouts definitely work - I’m down several pounds from my first week and getting stronger already.
I absolutely love this place!! Great coaches that keep you motivated! Great staff, very friendly. The workout is never the same which means it’s never boring!
This is simply the best workout you can do. It’s hard but manageable, and because of the heart rate monitor it’s individual. I only watch my numbers to keep myself in check. After every workout I feel like I did something really good for myself.Thanks to the coaches for the right combination of coaching form and motivation.
Its challenging and I love the support from the coaches and other members during a class. The class pushes me to do things I wouldnt do on my own. The entire staff is by far one of the nicest I have ever experienced and I have tried many other gyms/clubs.
I love the fact that no two workouts are exactly the same. Keeps from getting bored with the routine. You have an amazing staff. The spirit of community and energy is infectious and they are genuinely nice people who clearly love what they do and enjoy building relationship and interacting with the membership. The coaches are also very knowledgeable about fitness and overall health, diet and exercise. They are so open to helping any member and never make you feel like a dope for not understanding something or asking for help more than once. My wife and oldest daughter also below. Our daughter got us hooked and Im grateful to her every day. We are all in better shape today then we have been in years. My wife and I have both overcome goals we were not previously able to. I highly recommend OTF Portsmouth to anyone looking to improve their overall health.
The class goes by super fast and each one is different. The instructors are friendly and very motivating...not to mention I burn a ton of calories. I’m completely addicted to it.
I am challenged every time I come in, even going 3-5 times a week for almost 6 months now. It is never boring and the trainers are FANTASTIC. They keep me motivated and hitting goals way faster than I ever would have imagined. I recommend it to everyone! Over 35 lbs gone and counting!
Love the variety! No class is ever the same. It’s addictive!! I love it, can’t wait to go and miss it when I can’t go.
I have NEVER had a fitness experience like this before in my life, and I come from a background of being a student at various fitness studios/gyms and teaching group exercise. Orangetheory as a company should be extremely proud of the way the Portsmouth, NH location handles itself. I was given white glove treatment from the time I requested more information about taking my first class for free, all the way up to when I walked out the door following my first class. Everyone I spoke with or interacted with in some way was extremely friendly and told me (and showed me!) everything I needed to know to feel welcomed and successful in my first work out with OT. I was never pressured, but only pushed to do my best and figure out what class package will work best for me and my schedule. I will absolutely be back, and I can feel the results already from just one class. Bravo, Portsmouth Orangetheory! Thank you!
I love this place. Such a great workout, and fun! The loud music keeps the positive energy/adrenaline flowing. I’ll keep going back for more.
I was very excited to experience this work out class.... and unfortunately it didn’t happen, long story short there was some miscommunication about their rules(to be there 30min early to get a heart monitor and go over equipment.....), when we got the the gym ON TIME for the class Maura at the front desk wasnt the most welcoming face! She was not polite or accommodating at all! She was argumentative and not professional, she kept telling us what we didn’t do instead of trying to give us a solution or booking us for the following class.
Love this place!! Had my first orange theory experience last week. Kelly was awesome. I would love to join..only downfall is how expensive it is :(
OTF Portsmouth ROCKS!! The workouts are great, and really well run. But the best thing about OTF Portsmouth is the team of coaches and staff - all are really knowledgeable, upbeat people who know their stuff and make the workouts fun.
OrangeTheory Fitness Portsmouth is an amazing experience! I recommend this to all my friends and co-workers who are looking for a fitness program. The coaches are fantastic, the staff are friendly and welcoming, the members are committed and focused, and the workouts are challenging but doable. Im so glad I joined!
Best one hour workout you can get!!
The workouts are challenging and fun! The staff pushes you to do your best! Love OT Portsmouth!
Great staff. 1 hour of hard work with encouraging coaches who push but are not overly militant about it.
Kara is awesome! Always so welcoming. Her classes are so motivating. Love working out at OTF-Portsmouth
The coaches here are great BUT the customer service is terrible - BEWARE! I tried to cancel my membership because I am training for a race and am on a specific training program, and when I called before my billing date I was told that I didnt need to cancel and they could just freeze my account, no big deal. The person I spoke to on the phone was unauthorized to freeze my account and left a message for the studio manager Pam. I called multiple times and left messages to have them call me. Finally 30 days later - on my next billing date, they called me back and told me they couldnt freeze my account because of the length of time, and that I had to pay for another month of membership. All I was told was, sorry we cant refund the charge weve already put through because the studio manager just saw the note. Terrible customer service.
I love orange theory portsmouth. The workout is different everyday and always challenging. The trainers and staff are experts and they make it fun. I highly recommend Portsmouth OTF.
Great coaches who offer motivation and inspiration at the same time!
I am never bored, so the hour goes by really fast!
Good place great staffs.
The Good: New facility, good location, parking, decent classesThe Bad: Hard to cancel your membership, need to talk to a manager, fill out form, all as they keep billing. It will be 90 days of extra billing from my first call, before Im free and clear.
Every workout is a new challenge and it allows me to push myself every time!
Excellent.
Yes